5,070 Senior Customer Success Manager jobs in the United States
Customer Success Manager (Support & Retention)
Posted today
Job Viewed
Job Description
Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.
We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
Responsibilities
Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations
Requirements
+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for supporting customers and helping them achieve their goals
Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
Ability to work in a very fast paced, ever changing environment
Strong communication skills, both written and verbal
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives up stream
Perks
Wake up each morning proud of the place you work and the amazing companies you get to partner with
Join the team at a time when you can help shape the future of the company
Medical, Dental, insurance fully paid
Employee Stock Options (be an owner in the company)
A performance culture that rewards results and promotes those that perform, quickly
Equipment provided to set up a successful work environment
Engaging Team-building activities
Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
Compensation:
On-target earnings (OTE): $70,000 - $8,000
Base Salary: 60,000 - 72,000
Monthly bonus based on NRR (net revenue retention)
Customer Success Manager (Support & Retention)
Posted 2 days ago
Job Viewed
Job Description
Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.
We strive to promote from within, so every team member that joins starts preparing for the next step from day one. This is 100% in-office role based in our Holladay, UT headquarters.
What Success Looks Like
Ability to work in a very fast paced, ever changing environment
Strong communication skills, both written and verbal when dealing with customers
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives up stream
Requirements- +2 years of customer-facing experience, preferably at a SaaS company
- Track record for building and nurturing relationships with multiple stakeholders and customers
- Thoughtful verbal and written communication through a variety of channels
- Passion for supporting customers and helping them achieve their goals
- Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required
- Provide product support for customers after their first 90 days
- Engage with users who are experiencing issues to help resolve
- Educate clients on the Chargezoom platform features using GAAP best practices
- Provide clients with platform demos for specific features that may solve a pain point
- Ensure customers set their automations up in the most efficient way possible
- Identify gaps in the experience that causes confusion or possible churn
- Work proactively with customers who have decreased usage on the platform
- Collaborate with Product and Engineering team on escalations
We offer ownership in the company through an ESOP program that is in the top 5% of all startups
We pay 100% of medical and dental insurance for you and your entire family
12 days of PTO in the first year, 19 days in year 2
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