118 Service Advisor jobs in Alabaster

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
**Job Summary**
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
**In this role, you can expect to:**
+ Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
+ Have extensive knowledge of the products we sell and the services we provide
+ Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
+ Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
+ Source parts from outside vendors and coordinate delivery
+ Prepare end of shift drop and shift report; Understand various payment types
+ Ensure the cleanliness of service counters, showroom, and customer restrooms
+ Maintain the safety of both our customers and team members
**What we'd like to see:**
+ A dedicated individual who works well with others and is excited to be part of our team!
+ High School Diploma or GED
+ Good verbal and written communication skills
+ Previous cashier and customer service experience; experience in repair or parts shop preferred
+ Presents self in a professional manner to customers, management, and coworkers.
+ Strong suggestive selling skills
+ Basic computer skills
+ Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
+ A valid driver's license
**With us, you'll enjoy:**
+ Competitive wages
+ Medical, dental, vision and life insurance
+ 401(k) with a company match
+ Paid vacation and holidays
+ Tuition reimbursement
+ On-site meal discounts
+ A wide variety of discounts on technology, travel, food and fuel
+ Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
**Typical Physical Demands**
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
**Work Environment**
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
**Disclaimer**
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our call centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

**Job Family** **:**
Patient Account Representative
**Travel Required** **:**
None
**Clearance Required** **:**
None
**What You Will Do** **:**
Customer Service duties may include, but are not limited to, the following responsibilities:
+ Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
+ Answer the calls timely without drops/abandons.
+ Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
+ Facilitate resolution by referring the matter to the issue/content expert.
+ Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
+ Resubmit Corrected Claims and supporting documentation as need for the patient experience.
+ Communicate with other organizational departments to ensure proper handling of patient accounts.
+ Communicates issues to management timely and performs other duties as assigned by direct supervisors.
+ Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
+ Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
**What You Will Need** **:**
+ High school diploma or GED
+ 0-2 years of prior relevant experience
**What Would Be Nice To Have** **:**
+ 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
+ Dialer experience
+ Bilingual (English/Spanish)
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
**About Guidehouse**
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._