248 Service Advisor jobs in Azle

• Greet customers promptly and courteously upon their arrival at the service department.
• Actively listen to customers' descriptions of vehicle problems and concerns.
• Perform walk-around inspections with customers to identify additional service needs or issues.
• Translate customer concerns and vehicle symptoms into clear, concise, and accurate repair orders for technicians.
• Provide detailed explanations of recommended services, necessary repairs, and associated costs to customers.
• Obtain customer authorization for all work performed and estimated charges.
• Monitor the progress of vehicle repairs and keep customers updated on the status of their vehicles.
• Address customer inquiries and resolve any service-related issues or complaints with professionalism.
• Coordinate with parts department to ensure availability of necessary components.
• Maintain strong relationships with customers, fostering trust and loyalty.
• Promote sales of additional services and products when appropriate.
• Maintain a clean and organized work environment.
• Adhere to all company policies and procedures related to customer service and vehicle repair.

• High school diploma or equivalent; some college or technical training preferred.
• 2+ years of experience as an Automotive Service Advisor in a dealership or reputable repair shop.
• Strong knowledge of automotive systems and repair procedures.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using dealership management software (DMS) and service scheduling tools.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Customer-service oriented with a professional and friendly demeanor.
• Valid driver's license and a clean driving record.
• Ability to understand and explain technical information to non-technical individuals.
• Strong problem-solving skills and attention to detail.

• Greet service customers promptly and courteously, providing a warm and welcoming experience.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Perform walk-around inspections with customers, identifying additional service needs or potential issues.
• Translate customer concerns into clear repair orders for technicians.
• Provide accurate estimates for parts and labor, explaining repairs and maintenance in an understandable way.
• Communicate regularly with customers regarding the status of their vehicle's service, estimated completion times, and any changes.
• Coordinate with technicians to ensure timely and quality repairs.
• Upsell recommended services and maintenance based on vehicle inspection reports and manufacturer guidelines.
• Handle customer inquiries and complaints with professionalism and a problem-solving approach.
• Process payments and close out repair orders.
• Maintain a high level of customer satisfaction by ensuring a smooth and transparent service experience.

• High school diploma or equivalent; automotive technical training or certification is a plus.
• Minimum of 2-3 years of experience as an Automotive Service Advisor in a dealership or independent repair shop.
• Strong knowledge of automotive systems, repairs, and maintenance.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to build rapport and trust with customers.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-service oriented with a professional and friendly demeanor.
• Valid driver's license and clean driving record.

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions:

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
• Previous experience in a retail environment preferred but not required.

• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for assigned work shift.

• Exposure on a regular basis to outdoor weather conditions.
• Exposure to occasional noisy conditions and machinery operation.