174 Service Advisor jobs in Columbus

**Req ID:** 465126
**Address:** 9901 Schuster Way Etna, OH, 43018
**Benefits:** _?* Fuel Your Growth with Love's - company funded tuition assistance program_ _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately_
**Welcome to Love's!**
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
**FUNCTIONS:**
+ Maintain a safe and clean facility.
+ Greet customers, address vehicle service needs, and document issues.
+ Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
+ Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
**EXPERIENCE:**
+ Experience: 6 months in customer service or sales preferred.
+ Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
**SKILLS AND DEMANDS:**
+ Excellent communication and interpersonal skills with a customer satisfaction focus.
+ Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
+ Strong organizational and multitasking abilities with attention to detail.
+ Effective teamwork skills.
+ Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds?
**Our Culture**
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
**Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.**
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability

**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Customer Service
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$36,300.00 - $60,000.00
**Target Openings**
1
**What Is the Opportunity?**
Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. This role handles a high volume of inbound calls. The Advisor will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Advisors are expected to exercise good judgment, flexibility and friendliness in their interactions. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.
**What Will You Do?**
+ Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
+ Learns how to deliver first call resolution to make it easy for the customer.
+ Learns how to respond to customer/agent requests for quotes or changes to existing policies.
+ Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
+ Learn how to ensure current and complete documentation of all account notes.
+ Upon completion of training, this role will:
+ Assist customers with simple intent calls.
+ Accurately enter and update policy information into the various processing systems and handle phone inquiries.
+ Develop and foster Agent/Company Relationships.
+ Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
+ Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Resident Property and Casualty or Personal Lines Insurance License preferred.
+ A Bachelor's degree from an accredited four-year college or university is a plus.
+ Prior insurance and/or call center experience preferred.
+ Previous customer service experience preferred.
+ High energy and motivation to follow up and take ownership.
+ Flexibility and ability to work under pressure.
+ Excellent communication, organization, and interpersonal skills.
+ Willingness and ability to learn new functions within the Customer Solutions Center.
**What is a Must Have?**
+ High school diploma or GED required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .

Summary:

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.

Essential Functions:

Excellent Customer Service

Operational and Security Proficiency

Identify referral opportunities

Relationship building

Cross-selling of Bank's products and services

Business development (inside and outside)

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.

Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.

Educates bank team on uncovering opportunities to help advance financial wellness of customers.

Sets priorities and follows through on the implementation of the defined sales and service activities.

Promotes company products and services in the community to assist in the continuing growth of the Bank.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular sales and staff meetings.

Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Cross trained and expected to assist with operational duties.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.

Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

High school diploma or GED required.

Banking, cash handling, sales, and customer service experience preferred.

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our call centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

**About the Role**
**_Role: Full time | Remote - Ohio residents_**
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.
**_Pay Transparency_**
This position starts at $13 per hour.
**_What to Expect_**
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply:
+ Full-time role with strong benefits
+ Flexibility with paid time off
+ Comprehensive training
+ Leadership development program available to help you grow your career
+ Supportive and knowledgeable team
+ Positive, empowering work environment
You need:
+ Communication skills
+ Listening, basic math and typing skills
+ High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline _(Note: wireless, 5G and satellite internet unfortunately won't work for this role)_
+ See _Skills for Success_ below
Tasks:
+ Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
+ Relay detailed information to customers, managers and clients
+ Initiate status reports or service recovery letters to the inquirer
+ Route inquiries when appropriate
+ Educate new and existing customers and team members on relevant policies, procedures and specific benefits
+ Document details of each interaction in the tracking system to maintain up to date and organized records
+ Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
**Skills for Success**
**_Required Skills_**
+ Excellent communication skills (spoken and written; so you can clearly convey detailed information)
+ Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
+ Basic math skills (important for providing support surrounding payments)
+ Empathy, listening, organizational, quick thinking, multitasking and time management skills
+ Able to work in an ever-changing environment
+ Computer skills including Microsoft Office
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Typing speed of 30+ words per minute (Take a free typing test ( !) _(direct link to test: Available to work shifts within the center's hours of operation:
+ Monday - Friday
+ 8 a.m. - 9 p.m. Eastern time
+ Possible Saturdays/Sundays from October through March
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Nice to Have_**
+ Experience in medical claims reimbursements or medical billing
+ Conversant in health insurance industry terminology
+ Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
+ Knowledge of customer service techniques
**_Remote Work Requirements_**
+ Ohio resident
+ Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
+ _(Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)_
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: Click here to view Morley's CCPA Notice for applicants in California: Click here to view Morley's privacy policy:

BACKGROUND: Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers. The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity. JOB DUTIES: Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and procedures Provides timely feedback to the company regarding service failures or customer concerns Partners with the sales team to meet and exceed customer service expectations   Requirements WHAT IT TAKES TO SUCCEED: Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skills QUALIFICATIONS: Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred, but is not required TECHNOLOGY REQUIREMENTS: Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed 16 GB RAM PC (Preferred) Dual monitors Noise-canceling USB headset Hardwired internet connection (Ethernet; No Wi-Fi) Benefits No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule You have the opportunity to receive performance-based compensation or other incentives You can work remotely

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Allied Universal® is hiring a Client Operations Support Manager. In partnership with Branch Leadership and functional leadership, the Client Operations Support Manager is responsible for the day-to-day operations of administrative functions at an account level a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for the assigned account(s) for which the Client Operations Support Manager is responsible. The Client Operations Support Manager is solely responsible for the development, upkeep, and maintenance of all systems at the account level to ensure both contractual compliance and stated financial goals through direct collaboration with the branch leadership, regional management personnel and functional departments. The Client Operations Support Manager will safeguard all personnel/licensing related files and records, have ownership of uniform and equipment procurement processes, complete all necessary paperwork related to employment in conjunction with the employee, and maintain operational metrics to drive business decisions.
**RESPONSIBILITIES:**
+ Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
+ Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
+ In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
+ Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
+ Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
+ Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
+ Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
+ Submission of procurement orders
+ Make productivity and cost reduction recommendations to management
+ In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar.
+ Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.
+ Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
+ Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
+ Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
+ Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
+ Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Prior work experience as a team leader
+ Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
+ Prior work experience in a dynamic administrative environment
+ Work history must include:
+ Excellent organizational skills that include the ability to multi-task and prioritize work
+ Strong consultative, analytical, and problem-solving skills
+ Ability to communicate effectively with leadership
+ Proven ability to influence and engage key stakeholders
+ Strong strategic thinking and organizational change skills; strong problem-solving and analytical abilities
+ Ability to work effectively in ambiguous or evolving environments
+ Excellent interpersonal and collaborative skills
+ Ability to manage multiple tasks and recognize patterns in complex details
+ Strong oral and written communication skills
+ Skilled in maintaining order in emergency situations; able to guide and instruct staff
+ Proficient in computer systems and software, specifically Microsoft Office and/or Google Workspace
+ Skilled in coaching, mentoring, and motivating teams
+ Effective at active listening and issue resolution; able to quickly identify critical issues and synthesize relevant information
+ Competent in compiling, interpreting, and presenting data
+ Excellent report-writing and documentation skills
+ Results-oriented with a track record of setting and achieving goals
+ Team-oriented with negotiation and forecasting abilities
+ High attention to detail
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
+ Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
+ Bachelor's degree in protective service, business, or related field
+ Associate's degree (or 60 credits) in criminal justice with current or prior active military service
+ Previous verifiable event security experience
+ Previous verifiable private/corporate security experience
+ Working knowledge of ABI/WinTeam
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1402684
**Location:** United States-Ohio-Columbus
**Job Category:** Management