498 Service Advisor jobs in Columbus
Customer Service Advisor
Posted 9 days ago
Job Viewed
Job Description
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
- Promote the Pick-n-Pull Safety Culture.
- Be a team player. Work as a member of the team to help the team achieve its goals.
- Maintain a high level of integrity.
- Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
- Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
- Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
- Follow all company policies and procedures.
- Identify when customer interaction requires assistance from management.
- Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
- Additional duties as assigned.
Qualifications:
- Must work safely at all times.
- Must have good people skills with an outgoing friendly positive attitude.
- Able to work retail hours including overtime, weekends and holidays.
- Must have reliable means of transportation.
- Must be able to read, write, and speak in the English language.
- Bilingual in Spanish a plus, but not required.
- Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
- Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
- Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
- Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
- Vision must be sufficient to perform job functions safely as described above.
- Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
- Exposure on a regular basis to outdoor weather conditions.
- Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Customer Service Advisor
Posted 10 days ago
Job Viewed
Job Description
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
- Promote the Pick-n-Pull Safety Culture.
- Be a team player. Work as a member of the team to help the team achieve its goals.
- Maintain a high level of integrity.
- Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
- Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
- Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
- Follow all company policies and procedures.
- Identify when customer interaction requires assistance from management.
- Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
- Additional duties as assigned.
- Must work safely at all times.
- Must have good people skills with an outgoing friendly positive attitude.
- Able to work retail hours including overtime, weekends and holidays.
- Must have reliable means of transportation.
- Must be able to read, write, and speak in the English language.
- Bilingual in Spanish a plus, but not required.
- Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
- Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
- Previous experience in a retail environment preferred but not required.
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
- Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
- Vision must be sufficient to perform job functions safely as described above.
- Able to work on feet (stand and walk) for assigned work shift.
- Exposure on a regular basis to outdoor weather conditions.
- Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Associate Service Advisor
Posted 1 day ago
Job Viewed
Job Description
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
+ Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
+ Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
+ Finalizing total loss administration.
+ Providing personal, trusted service by reviewing the comprehensive repair process with customers.
+ This is achieved by:
+ Greeting customers by phone or in-person
+ Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
**Qualifications**
To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
+ Arrive every day, on time, ready to learn
+ Commit to 7-9 months for program completion
+ Maintain a professional appearance
+ Be ambitious
+ Observe all areas of the location and ask questions
+ Attend calls
+ Complete all required training including assignments in CYOU and I-CAR
+ Complete tracker once per week through the end of Stage 2
+ Write as many estimates as possible
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $15.00/Hr.
**Posted Max Pay Rate** USD $3.40/Hr.
**ID** _ _
**Category** _ASAP - Associate Service Advisor Program_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _43213_
**_Location : Address_** _6520 E. Broad Street_
**Remote** _No_
**Posted Min Pay Rate** _USD 15.00/Hr._
**Posted Max Pay Rate** _USD 23.40/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
Associate Service Advisor
Posted 1 day ago
Job Viewed
Job Description
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
+ Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
+ Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
+ Finalizing total loss administration.
+ Providing personal, trusted service by reviewing the comprehensive repair process with customers.
+ This is achieved by:
+ Greeting customers by phone or in-person
+ Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
**Qualifications**
To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
+ Arrive every day, on time, ready to learn
+ Commit to 7-9 months for program completion
+ Maintain a professional appearance
+ Be ambitious
+ Observe all areas of the location and ask questions
+ Attend calls
+ Complete all required training including assignments in CYOU and I-CAR
+ Complete tracker once per week through the end of Stage 2
+ Write as many estimates as possible
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $15.00/Hr.
**Posted Max Pay Rate** USD $3.45/Hr.
**ID** _ _
**Category** _ASAP - Associate Service Advisor Program_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _43035_
**_Location : Address_** _10130 Columbus Pike_
**Remote** _No_
**Posted Min Pay Rate** _USD 15.00/Hr._
**Posted Max Pay Rate** _USD 23.45/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
Service Advisor - Truck Care
Posted 1 day ago
Job Viewed
Job Description
**Welcome to Love's!**
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
**FUNCTIONS:**
+ Maintain a safe and clean facility.
+ Greet customers, address vehicle service needs, and document issues.
+ Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
+ Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
**EXPERIENCE:**
+ Experience: 6 months in customer service or sales preferred.
+ Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
**SKILLS AND DEMANDS:**
+ Excellent communication and interpersonal skills with a customer satisfaction focus.
+ Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
+ Strong organizational and multitasking abilities with attention to detail.
+ Effective teamwork skills.
+ Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
**Our Culture**
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
**Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.**
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
+ Gemini Motor Transport, one of the industry's safest trucking fleets.
+ Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
+ Musket, a rapidly growing, Houston-based commodities supplier and trader.
+ Trillium, a Houston-based alternative fuels expert.
+ TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
EOE-Protected Veterans/Disability
Customer Service Advisor - Migrant Help
Posted 1 day ago
Job Viewed
Job Description
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities. Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives. While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week , each lasting 7.5 hours per day , scheduled between 7:00 AM and 8:00 PM , Monday to Sunday on a rotational basis.
Shifts are split across the day , typically structured as:
- Morning segment: 3.5 hours
- Afternoon/evening segment: 4 hours
- 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
- 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
- 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
- 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
- 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As an Advisor you will be required to:
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
Identify and address safeguarding concerns promptly and effectively
Meet customer service standards and performance goals
Respond to difficult and sensitive cases with empathy, patience, and resilience
Deliver information services across multiple channels (telephone, online, email, and live chat)
Resolve service user issues proactively, calmly, and professionally
Offer guidance, tailored recommendations, and signposting to Service Users
Follow established processes and adjust to evolving procedures
Manage confidential information with strict adherence to data protection standards
Proactively seek and address feedback to drive continuous improvement in role.
What we will give you:
A salary of 25,185
Hybrid working following completion of training
25 days paid holiday per year + Bank holidays
Option to buy or sell up to 5 days per year (subject to HMRC Rules)
Paid volunteering days per year
Healthcare cash back plan
9% combined pension including enhanced employer contribution
Enhanced maternity and paternity pay
Prayer and Wellbeing rooms on site
Employee assistance programme
Access to a wide range of tools designed to aid wellbeing
Access to internal training programmes and self-development tools
Clear progression path, and a promote from within culture
Opportunity to join employee network groups.
Who we are
Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Who we are looking for (Essential Criteria)
Experience performing under pressure and handling demanding situations whilst staying calm and patient
Experience maintaining high levels of accuracy and attention to detail in all tasks
Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained
Ability to resolve conflict, ensuring a positive outcome
Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks
Ability to listen and engage with service users, understanding their needs and replying appropriately
Ability to show empathy towards other's experiences and emotions
Clear, effective and engaging communication skills with service users
Proficient using a variety of digital software applications, and openness to learning new technologies
Ability to prioritise time and tasks to meet deadlines and achieve objectives
An open approach to embracing diverse perspectives and adapting to new ideas and ways of working
Ability to adapt to changing environments and needs, being flexible and resilient in situations
A positive approach to fostering an encouraging environment for colleagues and service users.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
25,185.00
Maximum Salary
25,185.00
Customer Service Advisor - Float - Hilliard
Posted 5 days ago
Job Viewed
Job Description
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identif Customer Service, Service Advisor, Float, Advisor, Operations, Sales, Retail
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Customer Service Advisor - Float - Hilliard
Posted 10 days ago
Job Viewed
Job Description
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.
Essential Functions:
Excellent Customer Service
Operational and Security Proficiency
Identify referral opportunities
Relationship building
Cross-selling of Bank's products and services
Business development (inside and outside)
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
Educates bank team on uncovering opportunities to help advance financial wellness of customers.
Sets priorities and follows through on the implementation of the defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Cross trained and expected to assist with operational duties.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
High school diploma or GED required.
Banking, cash handling, sales, and customer service experience preferred.
Customer Service Advisor - Migrant Help
Posted 5 days ago
Job Viewed
Job Description
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities. Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives. While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need. Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week , each lasting 7.5 hours per day , scheduled between 7:00 AM and 8:00 PM , Monday to Sunday on a rotational basis.
Shifts are split across the day , typically structured as:
- Morning segment: 3.5 hours
- Afternoon/evening segment: 4 hours
- 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
- 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
- 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
- 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
- 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly, and professionally
• Offer guidance, tailored recommendations, and signposting to Service Users
• Follow established processes and adjust to evolving procedures
• Manage confidential information with strict adherence to data protection standards
• Proactively seek and address feedback to drive continuous improvement in role.
What we will give you:
• A salary of £25,185
• Hybrid working following completion of training
• 25 days paid holiday per year + Bank holidays
• Option to buy or sell up to 5 days per year (subject to HMRC Rules)
• Paid volunteering days per year
• Healthcare cash back plan
• 9% combined pension including enhanced employer contribution
• Enhanced maternity and paternity pay
• Prayer and Wellbeing rooms on site
• Employee assistance programme
• Access to a wide range of tools designed to aid wellbeing
• Access to internal training programmes and self-development tools
• Clear progression path, and a promote from within culture
• Opportunity to join employee network groups.
Who we are
Maximus is a global organisation working specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Who we are looking for (Essential Criteria)
• Experience performing under pressure and handling demanding situations whilst staying calm and patient
• Experience maintaining high levels of accuracy and attention to detail in all tasks
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained
• Ability to resolve conflict, ensuring a positive outcome
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks
• Ability to listen and engage with service users, understanding their needs and replying appropriately
• Ability to show empathy towards other's experiences and emotions
• Clear, effective and engaging communication skills with service users
• Proficient using a variety of digital software applications, and openness to learning new technologies
• Ability to prioritise time and tasks to meet deadlines and achieve objectives
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working
• Ability to adapt to changing environments and needs, being flexible and resilient in situations
• A positive approach to fostering an encouraging environment for colleagues and service users.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
25,185.00
Customer Service Advisor - Migrant Help
Posted 8 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00