443 Service Agent jobs in Delray Beach
Ticket/Gate Agent (Customer Service Agent) - FLL
33313 Sunrise, Florida
Delta Air Lines, Inc.
Posted 1 day ago
Job Viewed
Job Description
How you'll help us Keep Climbing (overview & key responsibilities)
**Internal Movement Eligibility**
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.
This position is an entry-level position. Our leaders provide mentorship to help advance your career!
Watch this job preview ( to learn more about benefits and responsibilities of this career opportunity at Delta.
Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
+ Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
+ Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
+ Operating loading bridges.
+ Opening, closing, and securing aircraft doors.
+ Escorting unaccompanied minors and disabled passengers throughout the airport.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.
_Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact
What you need to succeed (minimum qualifications)
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embrace diverse people, thinking, and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
+ Proficiency in English.
+ Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
+ Possess basic digital literacy.
+ Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. ( Pass a Customer Service Assessment.
+ Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
What will give you a competitive edge (preferred qualifications)
+ N/A
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
+ Competitive salary, industry-leading pro?t sharing program, and performance incentives.
+ 401(k) with generous company contributions up to 9%.
+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
+ 10 paid holidays per calendar year.
+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
+ Non-birthing parents are eligible for 2-weeks of paid parental leave.
+ Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.
+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
+ Domestic and International space-available flight privileges for employees and eligible family members.
+ Career development programs to achieve your long-term career goals.
+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
+ Recognition rewards and awards through the platform Unstoppable Together.
+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Starting pay: $19.76 per hour
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
**Internal Movement Eligibility**
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.
This position is an entry-level position. Our leaders provide mentorship to help advance your career!
Watch this job preview ( to learn more about benefits and responsibilities of this career opportunity at Delta.
Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
+ Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
+ Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
+ Operating loading bridges.
+ Opening, closing, and securing aircraft doors.
+ Escorting unaccompanied minors and disabled passengers throughout the airport.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.
_Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact
What you need to succeed (minimum qualifications)
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embrace diverse people, thinking, and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
+ Proficiency in English.
+ Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
+ Possess basic digital literacy.
+ Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. ( Pass a Customer Service Assessment.
+ Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
What will give you a competitive edge (preferred qualifications)
+ N/A
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
+ Competitive salary, industry-leading pro?t sharing program, and performance incentives.
+ 401(k) with generous company contributions up to 9%.
+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
+ 10 paid holidays per calendar year.
+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
+ Non-birthing parents are eligible for 2-weeks of paid parental leave.
+ Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.
+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
+ Domestic and International space-available flight privileges for employees and eligible family members.
+ Career development programs to achieve your long-term career goals.
+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
+ Recognition rewards and awards through the platform Unstoppable Together.
+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Starting pay: $19.76 per hour
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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0
Client Relations Specialist
33336 Fort Lauderdale, Florida
Ultimate LLC
Posted 5 days ago
Job Viewed
Job Description
Job Description Position OverviewUltimate Staffing Services is actively seeking a dedicated Client Relations Specialist to join their client's team in Florida. This role is pivotal in ensuring excellent customer service and maintaining strong relationships with clients. The ideal candidate will be a proactive communicator, adept at problem-solving, and committed to enhancing client satisfaction.ResponsibilitiesServe as the primary point of contact for clients, addressing inquiries and resolving issues promptly.Build and maintain strong, long-lasting client relationships through open communication and trust.Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs.Manage and document client interactions, ensuring accurate and up-to-date records.Identify opportunities to improve client satisfaction and drive continuous improvement initiatives.Prepare and present regular reports on client interactions and feedback to management.Assist in the development and implementation of client service policies and procedures.QualificationsPrevious experience in client relations or a similar role is preferred.Strong interpersonal and communication skills, both verbal and written.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficient in using customer relationship management (CRM) software.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Required Work HoursMonday to Friday, first shift.BenefitsCompetitive salary with a range of $45,000 to $50,000 per year.Comprehensive benefits package, including health, dental, and vision insurance.Opportunities for professional development and career growth.Supportive and collaborative work environment.Additional DetailsThe Client Relations Specialist role is an exciting opportunity for individuals passionate about delivering exceptional customer service and enhancing client relationships. Candidates looking to make a significant impact in a dynamic environment are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Job Reference: JN -042025-393066
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1
Overnight Guest Service Agent - Conrad Fort Lauderdale Beach
33313 Sunrise, Florida
Hilton
Posted 1 day ago
Job Viewed
Job Description
_Conrad Fort Lauderdale Beach_ is looking for an **Overnight Guest Service Agent** to join the _Front Office_ Team!
This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6thfloor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. _This includes a restaurants, pool side grill, marketplace, and in-room dining._
· **Classification:** Full-Time
· **Shift:** Overnight - must be available to weekdays, weekends, and holidays.
**Want to learn more?** Hotel Website ( , Instagram , Facebook ( will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
* _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-CS2
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Overnight Guest Service Agent - Conrad Fort Lauderdale Beach_
**Location:** _null_
**Requisition ID:** _HOT0BRQW_
**EOE/AA/Disabled/Veterans**
This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6thfloor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. _This includes a restaurants, pool side grill, marketplace, and in-room dining._
· **Classification:** Full-Time
· **Shift:** Overnight - must be available to weekdays, weekends, and holidays.
**Want to learn more?** Hotel Website ( , Instagram , Facebook ( will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
* _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-CS2
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Overnight Guest Service Agent - Conrad Fort Lauderdale Beach_
**Location:** _null_
**Requisition ID:** _HOT0BRQW_
**EOE/AA/Disabled/Veterans**
View Now
2
Guest Service Agent - Beach House Fort Lauderdale, A Hilton Resort
33313 Sunrise, Florida
Hilton
Posted 1 day ago
Job Viewed
Job Description
The all-suite,Beach House Fort Lauderdale, A Hilton Resort ( looking for their nextGuest Service Agentto join their Guest Services team.
The **Beach House Fort Lauderdale, A Hilton Resort** is three miles away from Las Olas Boulevard's vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away.
Ideal Candidate will have at least one year of Guest Service Agent, Sales and Customer Service and will alsobe able to communicate in English and understand the language.
**Shift Pattern:** Rotating morning and afternoon shifts throughout the week.
**Pay Rate:** $19.00per hour
**What are the benefits of working for Hilton?***
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Access to your pay when you need it through DailyPay
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Beach House Fort Lauderdale, A Hilton Resort_
**Location:** _null_
**Requisition ID:** _HOT0BR3J_
**EOE/AA/Disabled/Veterans**
The **Beach House Fort Lauderdale, A Hilton Resort** is three miles away from Las Olas Boulevard's vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away.
Ideal Candidate will have at least one year of Guest Service Agent, Sales and Customer Service and will alsobe able to communicate in English and understand the language.
**Shift Pattern:** Rotating morning and afternoon shifts throughout the week.
**Pay Rate:** $19.00per hour
**What are the benefits of working for Hilton?***
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Access to your pay when you need it through DailyPay
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Beach House Fort Lauderdale, A Hilton Resort_
**Location:** _null_
**Requisition ID:** _HOT0BR3J_
**EOE/AA/Disabled/Veterans**
View Now
3
Front Desk - Guest Service Agent (FT & PT) - Luxury Beach Hotel
33336 Fort Lauderdale, Florida
Pelican Grand Beach Resort
Posted 5 days ago
Job Viewed
Job Description
Ready to work and have fun on Fort Lauderdale Beach?
We are excited that you are considering joining Pelican Grand Beach Resort!
Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a Front Desk - Guest Service Agent .
We are a very diverse team with a ton of personality! Come play with us!
SUMMARY
At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences.
The Front Desk Guest Service Agent will:
We also offer AWESOME benefits such as:
Requirements
The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job.
Salary Description
$16 per hour
We are excited that you are considering joining Pelican Grand Beach Resort!
Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a Front Desk - Guest Service Agent .
We are a very diverse team with a ton of personality! Come play with us!
SUMMARY
At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences.
The Front Desk Guest Service Agent will:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Post all charges without delay and update the folio
We also offer AWESOME benefits such as:
- 401K (and 401K matching)
- Paid time off
- Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
- HUGE employee discounts
- Multiple parking options
- One free meal during your shift
- Many recognition programs
- Incentive programs
- Referral programs
- Growth opportunities
Requirements
The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job.
- 1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST.
- Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
- Must have excellent interpersonal and sales-related skills.
- Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
- Must be able to speak, read, write and understand English.
- Requires good communication skills, both verbal and written.
- Must possess computational ability.
- Must be able to pass a background check.
- Must be legally eligible to work in the United States.
- Must be able to stand up 6-10 hours a day
Salary Description
$16 per hour
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