294 Service Agent jobs in Munster

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Help Desk Analyst provides technical support to TAM Intelliware customers by responding to incoming inquiries, diagnosing issues, and offering solutions related to our software, hardware, and integrated services. Working in a fast-paced call center environment, the analyst troubleshooting issues with the TAM software, assist with installations and upgrades, and resolve system errors that may occur during use. This position also supports technical aspects of our integrations, including TAM>Pay credit card processing, and leverages knowledge of SQL databases to investigate backend-related issues. In addition to resolving problems, the Help Desk Analyst answers general product usage questions, ensuring customers are confident and informed. This role requires strong communication skills, attention to detail, and a customer-focused mindset to ensure timely and effective support across all customer interactions.

Hybrid Schedule: Work from home on Monday, Wednesday, and Friday; in-office on Tuesday and Thursday.

Job Summary:

The Help Desk Analyst at TAM Intelliware plays a vital role in delivering exceptional technical support to our customers across the retail sector. Operating within a call center environment, this position is responsible for troubleshooting and resolving issues related to our proprietary TAM software, associated hardware, and integrated systems such as TAM>Pay credit card processing. The analyst will assist with software installations, upgrades, database-related issues (SQL), and general product usage questions. This role requires strong technical aptitude, problem-solving skills, and a commitment to customer service excellence.

Primary Responsibilities:

• Provide Tier 1 and Tier 2 technical support to customers via phone, email, and remote access tools.
• Troubleshoot and resolve software and hardware issues related to TAM applications.
• Assist customers with installations, updates, and upgrades of TAM software.
• Identify and resolve error messages and system failures encountered during software use.
• Support integrated systems such as TAM>Pay credit card processing, ensuring smooth operation and issue resolution.
• Answer customer inquiries regarding software features, usage, and best practices.
• Escalate complex issues to senior support or development teams as needed.
• Log and document all support interactions and resolutions in the help desk ticketing system.
• Maintain familiarity with TAM software updates, patches, and release notes.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a Help Desk environment.
• Proven analytical and problem-solving abilities with a focus on root-cause resolution.
• Ability to remain composed and professional in high-pressure or customer-facing situations.
• Excellent organizational skills with the ability to effectively manage multiple tasks and priorities.
• Hands-on experience with software installation and troubleshooting.
• Familiarity with Windows operating systems and SQL-based database environments.

It's fun to work in a company where people truly believe in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Help Desk Analyst provides technical support to TAM Intelliware customers by responding to incoming inquiries, diagnosing issues, and offering solutions related to our software, hardware, and integrated services. Working in a fast-paced call center environment, the analyst troubleshooting issues with the TAM software, assist with installations and upgrades, and resolve system errors that may occur during use. This position also supports technical aspects of our integrations, including TAM>Pay credit card processing, and leverages knowledge of SQL databases to investigate backend-related issues. In addition to resolving problems, the Help Desk Analyst answers general product usage questions, ensuring customers are confident and informed. This role requires strong communication skills, attention to detail, and a customer-focused mindset to ensure timely and effective support across all customer interactions.

Hybrid Schedule: Work from home on Monday, Wednesday, and Friday; in-office on Tuesday and Thursday.

The Help Desk Analyst at TAM Intelliware plays a vital role in delivering exceptional technical support to our customers across the retail sector. Operating within a call center environment, this position is responsible for troubleshooting and resolving issues related to our proprietary TAM software, associated hardware, and integrated systems such as TAM>Pay credit card processing. The analyst will assist with software installations, upgrades, database-related issues (SQL), and general product usage questions. This role requires strong technical aptitude, problem-solving skills, and a commitment to customer service excellence.

• Provide Tier 1 and Tier 2 technical support to customers via phone, email, and remote access tools.
• Troubleshoot and resolve software and hardware issues related to TAM applications.
• Assist customers with installations, updates, and upgrades of TAM software.
• Identify and resolve error messages and system failures encountered during software use.
• Support integrated systems such as TAM>Pay credit card processing, ensuring smooth operation and issue resolution.
• Answer customer inquiries regarding software features, usage, and best practices.
• Escalate complex issues to senior support or development teams as needed.
• Log and document all support interactions and resolutions in the help desk ticketing system.
• Maintain familiarity with TAM software updates, patches, and release notes.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a Help Desk environment.
• Proven analytical and problem-solving abilities with a focus on root-cause resolution.
• Ability to remain composed and professional in high-pressure or customer-facing situations.
• Excellent organizational skills with the ability to effectively manage multiple tasks and priorities.
• Hands-on experience with software installation and troubleshooting.
• Familiarity with Windows operating systems and SQL-based database environments.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

• Assists the Help Desk Team to deliver technology support.
• Assist with the deployment of new equipment.
• Assist with software installs.
• Assist in collecting information for the equipment inventory.
• Assist in printer issues. Goals of the Internship:
• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena
• Learn how to work with different types of personalities

• Assists the Help Desk Team to deliver technology support.
• Assist with the deployment of new equipment.
• Assist with software installs.
• Assist in collecting information for the equipment inventory.
• Assist in printer issues. Goals of the Internship:
• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena
• Learn how to work with different types of personalities

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20