560 Service Agent jobs in Scottdale

_Waldorf Astoria_ is looking for a **Guest Service Agent** to join the _Front Office_ Team at this gorgeous _Atlanta_ property!
Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms ( _127 guest rooms plus residences_ ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. _This includes the 3-meal restaurant, bar, and in-room dining._
· **Classification:** Full-Time
· **Shift:** Various - must have availability to work weekdays, weekends, and holidays.
**Want to learn more?** Hotel Website ( ( , Instagram
**What will I be doing?**
As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Welcome, check-in, and orient arriving guests to the hotel.
+ Checking out guests and processing payments on-account.
+ Handle telephone reservations for Rooms, Restaurant, and Spa.
+ Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
+ Provide driving and/or walking directions to guests to local destinations.
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
+ Provide or obtain accurate information.
The ideal candidate will have the following qualifications:
+ Strong written and communication skills in the English language.
+ Basic computer and typing skills.
+ Ability to maintain confidentiality of all guest information and pertinent hotel data.
+ Ability to multi-task and remain composed at all times.
+ Passion for proving unforgettable guest experiences.
+ Ability to work well in a team environment.
+ Professional appearance and demeanor at all times.
+ Demonstrated ability to handle cash and financial transactions.
+ Experience in a luxury hotel ( _preferred_ )
+ Experience in a Front Desk position ( _preferred_ )
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to have an award-winning workplace culture ranking#1 Best Company To Work For in the U.S. ( support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage - _ for you and your family _
+ Mental Health Resources
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401(k)
+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
+ Debt-free education ( Access to a wide variety of educational credentials _ (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) _
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable._
_LI-CS2_
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Waldorf Astoria Atlanta Buckhead_
**Location:** _null_
**Requisition ID:** _HOT0BPU9_
**EOE/AA/Disabled/Veterans**

Signia by Hilton Atlanta ( - is looking to welcome a Guest Service Agent to join the team!
The ideal candidate will have previous Hilton experience, OnQ experience, good with communication skills, open and flexible with previous experience working in hospitality
**Shift Pattern:** Open availability required Monday - Sunday between the hours of 6am - 11pm
**Pay Rate:** $17.00 per hour
**The Benefits:***
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:*
+ Access to your pay when you need it through DailyPay
+ Medical Insurance for you and your family
+ Mental Health Resources
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401(k)
+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
+ Debt-free education: Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable._
**What will I be doing?**
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Signia by Hilton Atlanta_
**Location:** _null_
**Requisition ID:** _HOT0BRHO_
**EOE/AA/Disabled/Veterans**

**Overview**
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Commercial Services
**_LOCATION_**
Remote (M-F 6pm-3am EST)
**_SALARY:_**
$20.00-$2.00/hr
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
+ Provide assistance and information to the customer in a prompt manner
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Creation of end user accounts and setting permissions
+ Provide end user device management and support, including desktops, laptops, and PDAs
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Monitor and report on performance of IT systems and services
+ Understand and responds to others' using active listening skills and tactful communication
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
+ Ensures customer satisfaction through follow up and special efforts
+ Resolve issues following the parameters and guidelines of the client
+ Identify potential system problems and escalate to department contact for resolution
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
+ Assist new employees with training through shadowing opportunities and explanation of work process
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Three (3) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Strong ability to speak with clarity and articulation
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root cause and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently problem solve.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and document in work management tools and applications
+ Willingness to take initiative with attention to detail
+ Proactive and flexible
+ Must have positive attitude
+ Tolerance to deal with difficult customers and stressful situations
+ Fluidity to work well in teams as well as independently
+ Ability to take phone contacts and answer emails simultaneously
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems
+ Speaks with clarity, articulation, and is aware of own non-verbal communication
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
+ Demonstrate ability to learn quickly and thrive in high-energy team environment
+ Must be able to work independently, as well as with a team
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Delivery Manager**
**Working Conditions**
+ Professional remote office environment.
+ Ability to work M-F 6PM - 3AM EST (overnight)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 20.00 - USD 22.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103416_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

Title: Help Desk Analyst
Location: Conyers, GA
Duration: 11+ Months
*Must be Bilingual, Spanish*
**Do not submit candidate previously submitted to #762935**
*Must have Call Center exp*
Job Description:

• Provides technical assistance to both internal and external customers for tier one issues.
• This position requires handling a high volume of calls in a call center environment focused on customer service.
• Internal customer support involves troubleshooting hardware, software, and connectivity issues.
• The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
• External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
• The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications:

• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Skills:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Bilingual - Spanish
• Call Center exp

Job Title: Helpdesk Analyst

Location: Norcross, Georgia

Company: Milner Technologies

Job Overview:

Milner is seeking a dedicated and skilled Helpdesk Analyst to join our team. This role is pivotal in providing exceptional customer service and technical support for our proprietary document management solution. The ideal candidate will have a strong background in troubleshooting Microsoft Server operating systems and possess a passion for learning and adapting to new technologies.

Key Responsibilities:

• Provide technical support and customer service for Milner's document management software.
• Diagnose and troubleshoot software and hardware issues effectively.
• Manage and prioritize multiple technical tasks while maintaining attention to detail.
• Document and track issues using our ConnectWise helpdesk software.
• Collaborate with team members to resolve complex technical problems.
• Stay updated on software Upgrades and enhancements, adapting quickly to new systems and processes.

Qualifications and Skills:

• Minimum of 1+ years of Helpdesk training and experience.
• Proficient in troubleshooting Microsoft Server operating systems.
• Strong communication and organizational skills, with a high level of professionalism.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented with a keen ability to diagnose issues.
• Certification as a Professional (preferred).

Attributes:

• Eagerness to learn and improve through on-the-job training.
• Comfortable with constant changes and updates in software.
• A proactive approach to problem-solving and customer service.

Why Join Us?

At Milner, we value growth and innovation. Join a team where your contributions matter and be part of a dynamic environment that encourages professional development.

Job title : Help Desk Analyst
Location: Conyers, GA
Duration : 12+ months

*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #763341**
*MUST have Call Center exp*

Job Summary
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

Required skills

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Experience performing as Helpdesk Technician with handson knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Bilingual - Spanish
• Call Center exp

Role: Administrative/Clerical Support Role
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only

Initally Remote Work Permitted

Job Description:
Position Responsibilities:

• Receive and track onboard and off board requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
• Communicate status of processed onboard or off board requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

Required/Desired Skills:

• Associate degree in a related field
• Experience with excel spreadsheets, including formulas and reporting
• Experience with O365 Pro Plus core applications
• Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
• Excellent oral, written, and interpersonal communication
• Experience with Helpdesk support.

Job title : Help Desk Analyst
Location: Conyers, GA
Duration : 12+ months

*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #763341**
*MUST have Call Center exp*

Job Summary
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

Required skills

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Experience performing as Helpdesk Technician with handson knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Bilingual - Spanish
• Call Center exp