813 Service Agent jobs in Williamsburg
Customer Service Agent
Posted today
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Location:
Teterboro, NJ, US, 07608
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Graduate / Entry Level
Requisition Id: 4132
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
**Position Summary**
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
**Minimum Requirements**
+ High School Diploma/GED
+ Ability to read and communicate in English
+ Ability to work flexible schedules and in various weather conditions
+ Must obtain an Airport ID Badge within 30 days of employment
+ Must have a valid drivers license
**Main Responsibilities**
+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
+ Resolves customer inquiries and complaints fairly and effectively
+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
+ Recommends and implements programs to support customer needs
+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws
+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
**Main Responsibilities Cont.**
**Desired Characteristics**
+ 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
+ Passionate about Delivering the Best Experience
+ Willingness to always provide a five-star experience
+ Quickly adaptable to changing priorities and customer needs
+ Able to quickly identify alternative and positive solutions to problems
+ Ability to deal with customer frustrations while still maintaining that positive attitude
+ Promote a Climate of Excellence
+ Aware and sensitive to the concept of luxury and best in class quality
+ Has a sense of urgency for customer requests
+ Communicates clearly, both verbally and in writing
+ Active and effective listener to understand what customers are saying
+ Seeks continuous improvement opportunities
+ Act as a Jet Aviation Brand Ambassador
+ Is positive and has cross-cultural awareness
+ Establishes self-accountability
+ Embraces feedback and coaching
+ Naturally empathetic
+ Ability to demonstrate good communication skills
+ Ability to work calmly and effectively under pressure
+ Ability to demonstrate multitasking abilities.
+ Cultural awareness and related sensitivity
+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
**Physical Demands**
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Service Agent
Posted 3 days ago
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Are you ready to join the world's premier MarTech solution?
⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐
About Us
TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.
At TLC, we know that experiences make life more rewarding!
Job Summary
To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.
Key Responsibilities
- Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
- To answer all incoming calls promptly and resolve any customer queries promptly
- To advise customers of products and offer availability and keep them informed on the progress of their booking
- To make outbound calls to suppliers and make customer bookings
- Liaise with other departments as necessary, including product development, client services and sales for campaign updates
- Liaise with agents and partners
- Ensure all necessary reports are accurate and kept up to date
- Estimate costs, for example mail shots and handling fees, for campaigns
- Read spell-check and review presentation of all documents before sending
- Accurate data capturing
- Log and document all incoming and outgoing mail
- Ensure all campaigns are within the service line agreement
- Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
- Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
- Work across other customer service functions and understand the activities involved in each area
Skills and Qualifications
Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail
A-level educated or equivalent.
CUSTOMER SERVICE
Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.
COMMUNICATION
Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.
ORGANISATION
Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.
ADMINISTRATION AND REPORTING
Advanced Microsoft skills as well as the ability to work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.
Personal Attributes
- Self motivated, keen to learn, enthusiastic and has a positive attitude to work
- Quick thinker and enjoys solving problems
- Proactive and always willing to offer new suggestions and ideas
- Professional at all times
- Team player
- Comfortable with change and unpredictability
At Your Service Agent
Posted today
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**Job Number** 25096438
**Job Category** Rooms & Guest Services Operations
**Location** W Hoboken, 225 River Street, Hoboken, New Jersey, United States, 07030VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $23.49 to $26.10 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Airport Customer Service Agent - HPN
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Airport Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Responsibilities:
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Basic Qualifications:
- Must be a local (in-state) resident.
- High School diploma or GED.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Guest Service Agent (Part-Time)
Posted today
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**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Benefits:**
+ Access to pay when you need it through DailyPay.
+ Go Hilton travel discount program.
+ Comprehensive Health Insurance coverage for you and your family.
+ Hilton Shares: our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15% discount.
+ Supportive parental leave.
+ Debt-Free Education: team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
+ Mental Health Resources.
+ Best-in-Class Paid Time Off Programs (PTO).
+ Matching 401k plan.
**Compensation:** $22.50 per hour
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Part-Time)_
**Location:** _null_
**Requisition ID:** _HOT0BS2P_
**EOE/AA/Disabled/Veterans**
Service Agent, Visitor Parking- Part Time- Evening
Posted today
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Job Description
Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!
The Service Agent is responsible for providing round trip transportation for scheduled outpatient medical center appointments, recording all cash and coupon transactions for parking fees, assisting visitors, patients, and employees with vehicle or garage related issues, providing valet parking services in a safe and orderly manner, and maintaining accurate documentation for all transactions.
Education, Knowledge, Skills and Abilities Required:
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ 1 year automatic driving experience.
+ Standing, walking, visual acuity, manual dexterity and working in the outdoor elements.
+ Works every weekend, holiday, and flexible rotating hours.
Education, Knowledge, Skills and Abilities Preferred:
+ Bilingual.
+ 1 year cashier experience.
+ 1 year standard driving experience.
Licenses and Certifications Required:
+ Valid Driver's License from a USA state.
166887
Starting at $18.3 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Client Support Administrator
Posted 1 day ago
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Join to apply for the Client Support Administrator role at Alaka`ina Foundation Family of Companies 1 week ago Be among the first 25 applicants Join to apply for the Client Support Administrator role at Alaka`na Foundation Family of Companies Get AI-powered advice on this job and more exclusive features. The Alaka ina Foundation Family of Companies (FOCs) is looking for a Client Support Administrator located at Fort Lee, Virginia . DESCRIPTION OF RESPONSIBILITIES: The individual shall provide desktop support services and respond to and resolve service requests. The ability to enter tasks into the Service Now action request system to create a ticket that describes the work to be performed. Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries. Manage accounts on the Service Now action request system portion of assigned responsibility for the job; input all relevant work request data within the Service Now action request system, and coordinate as necessary with the customer to resolve the requested work. Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases. Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment. The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks. Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Individual shall have IAT-II certification (i.e. CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+**) IAW AR 25-2 REQUIRED CITIZENSHIP AND CLEARANCE: Must be a U.S. Citizen. Must possess an active DoD Secret clearance. The Alaka ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees. The Alaka ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po` kela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka` na Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit #ClearanceJobs Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Government Administration Referrals increase your chances of interviewing at Alaka ina Foundation Family of Companies by 2x Sign in to set job alerts for “Client Administrator” roles. Richmond, VA $90,000.00-$120,000.00 23 hours ago Centralized Scheduler and Remote Centralized Scheduler We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Client Support Specialist
Posted 1 day ago
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This is a remote position.
Symphony Solution is seeking a detail-oriented and customer-focused Client Support Specialist to join our dynamic team. This role is essential in maintaining strong relationships with our clients and ensuring their questions and concerns are resolved promptly and professionally. You'll serve as a key point of contact between our company and our valued clients.
Key Responsibilities:
Serve as the first point of contact for client inquiries via phone, email, and in-person communication.
Provide exceptional support by identifying issues and guiding clients through solutions efficiently.
Collaborate with internal departments (development, sales, and project teams) to resolve technical or service issues.
Maintain accurate records of client interactions, transactions, comments, and complaints.
Conduct regular follow-ups to ensure problems are resolved and clients are satisfied.
Assist with onboarding and training new clients on product and service usage.
Gather client feedback and report recurring concerns to the management team.
RequirementsBachelor’s degree or relevant experience in customer service, business, or a related field.
Minimum of 2 years experience in a client-facing support role.
Excellent communication, interpersonal, and problem-solving skills.
Strong multitasking abilities with attention to detail.
Proficiency in CRM systems and support tools is a plus.
Ability to remain calm and helpful under pressure
BenefitsCompetitive salary package
Health insurance and wellness programs
Professional development and training opportunities
Supportive and inclusive team culture
Opportunity to work with international clients and cutting-edge technologies
Associate Client Support Consultant
Posted today
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ADP is hiring Associate Client Support Consultants for Winter 2024/Spring 2025 Graduates. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change--your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
- Bachelor's Degree - Winter 2024 or Spring 2025 Graduates preferred
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- You can work overtime hours during peak seasons.
Associate Client Support Consultant
Posted today
Job Viewed
Job Description
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ **Bachelor's Degree - Winter 2024 or Spring 2025 Graduates preferred**
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ You can work overtime hours during peak seasons.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.00 - $28.94 / Hour*
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.