839 Service Agent jobs in Williamsburg
Customer Service Agent
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Job Description
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $24.00 per hour.
YOUR ROLE AT SIXT
- You welcome all customers upon arrival and gather feedback to improve their future rental experience
- You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- You work in various weather conditions and are willing to take on additional tasks to support business needs
- Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
- Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
- Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
- Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
- Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
- Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
- Bonus Plan Take advantage of a bonus plan based on performance
- Employee Assistance Program Access support whenever needed through our Employee Assistance Program
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Qualifications
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Customer Service Agent

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Location:
Teterboro, NJ, US, 07608
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Graduate / Entry Level
Requisition Id: 4132
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
**Position Summary**
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
**Minimum Requirements**
+ High School Diploma/GED
+ Ability to read and communicate in English
+ Ability to work flexible schedules and in various weather conditions
+ Must obtain an Airport ID Badge within 30 days of employment
+ Must have a valid drivers license
**Main Responsibilities**
+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
+ Resolves customer inquiries and complaints fairly and effectively
+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
+ Recommends and implements programs to support customer needs
+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws
+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
**Main Responsibilities Cont.**
**Desired Characteristics**
+ 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
+ Passionate about Delivering the Best Experience
+ Willingness to always provide a five-star experience
+ Quickly adaptable to changing priorities and customer needs
+ Able to quickly identify alternative and positive solutions to problems
+ Ability to deal with customer frustrations while still maintaining that positive attitude
+ Promote a Climate of Excellence
+ Aware and sensitive to the concept of luxury and best in class quality
+ Has a sense of urgency for customer requests
+ Communicates clearly, both verbally and in writing
+ Active and effective listener to understand what customers are saying
+ Seeks continuous improvement opportunities
+ Act as a Jet Aviation Brand Ambassador
+ Is positive and has cross-cultural awareness
+ Establishes self-accountability
+ Embraces feedback and coaching
+ Naturally empathetic
+ Ability to demonstrate good communication skills
+ Ability to work calmly and effectively under pressure
+ Ability to demonstrate multitasking abilities.
+ Cultural awareness and related sensitivity
+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
**Physical Demands**
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Service Agent
Posted 3 days ago
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Are you ready to join the world's premier MarTech solution?
⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐
About Us
TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.
At TLC, we know that experiences make life more rewarding!
Job Summary
To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.
Key Responsibilities
- Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
- To answer all incoming calls promptly and resolve any customer queries promptly
- To advise customers of products and offer availability and keep them informed on the progress of their booking
- To make outbound calls to suppliers and make customer bookings
- Liaise with other departments as necessary, including product development, client services and sales for campaign updates
- Liaise with agents and partners
- Ensure all necessary reports are accurate and kept up to date
- Estimate costs, for example mail shots and handling fees, for campaigns
- Read spell-check and review presentation of all documents before sending
- Accurate data capturing
- Log and document all incoming and outgoing mail
- Ensure all campaigns are within the service line agreement
- Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
- Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
- Work across other customer service functions and understand the activities involved in each area
Skills and Qualifications
Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail
A-level educated or equivalent.
CUSTOMER SERVICE
Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.
COMMUNICATION
Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.
ORGANISATION
Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.
ADMINISTRATION AND REPORTING
Advanced Microsoft skills as well as the ability to work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.
Personal Attributes
- Self motivated, keen to learn, enthusiastic and has a positive attitude to work
- Quick thinker and enjoys solving problems
- Proactive and always willing to offer new suggestions and ideas
- Professional at all times
- Team player
- Comfortable with change and unpredictability
Airport Customer Service Agent - HPN
Posted 3 days ago
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Airport Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Responsibilities:
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Basic Qualifications:
- Must be a local (in-state) resident.
- High School diploma or GED.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
At Your Service Agent

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**Job Number** 25096438
**Job Category** Rooms & Guest Services Operations
**Location** W Hoboken, 225 River Street, Hoboken, New Jersey, United States, 07030VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $23.49 to $26.10 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Guest Service Agent (Part-Time)

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**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Benefits:**
+ Access to pay when you need it through DailyPay.
+ Go Hilton travel discount program.
+ Comprehensive Health Insurance coverage for you and your family.
+ Hilton Shares: our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15% discount.
+ Supportive parental leave.
+ Debt-Free Education: team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
+ Mental Health Resources.
+ Best-in-Class Paid Time Off Programs (PTO).
+ Matching 401k plan.
**Compensation:** $22.50 per hour
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Part-Time)_
**Location:** _null_
**Requisition ID:** _HOT0BS2P_
**EOE/AA/Disabled/Veterans**
Service Agent, Visitor Parking- Part Time- Evening

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Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!
The Service Agent is responsible for providing round trip transportation for scheduled outpatient medical center appointments, recording all cash and coupon transactions for parking fees, assisting visitors, patients, and employees with vehicle or garage related issues, providing valet parking services in a safe and orderly manner, and maintaining accurate documentation for all transactions.
Education, Knowledge, Skills and Abilities Required:
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ 1 year automatic driving experience.
+ Standing, walking, visual acuity, manual dexterity and working in the outdoor elements.
+ Works every weekend, holiday, and flexible rotating hours.
Education, Knowledge, Skills and Abilities Preferred:
+ Bilingual.
+ 1 year cashier experience.
+ 1 year standard driving experience.
Licenses and Certifications Required:
+ Valid Driver's License from a USA state.
166887
Starting at $18.3 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Customer Service Gate Agent (Part-Time)
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At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.
**Essential Duties:**
+ Assist passengers in boarding and disembarking flights
+ Monitor computerized passenger boarding
+ Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
+ Change customer flight itinerary and seat assignments as required
+ Operate the Jetway
+ Work as a team to provide excellent customer service and meet corporate objectives
**Job Qualifications and Competencies:**
+ Successful completion of training course
+ Ability to meet company goals and customer expectations in a high energy environment
+ Effective communication skills
+ Ability to organize, prioritize, and multitask
**Preferred Qualifications:**
+ Previous airline experience?
+ Previous employment as a front-line customer service provider
+ Basic knowledge of computer applications and programs
**Work Environment:**
+ Use of telephones, computers, and other office equipment
+ Airport ramp environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts
**Physical Requirements:**
+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
_Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
**Starting Rate:**
$16.50/Hourly
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _?_
_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._
Job Application Deadline:
August 6, 2025
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**
Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
If you need a reasonable accommodation for any part of the application process, please email us at
Client Relations Specialist - Business Development Center
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The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Business Development Center (BDC) at our Acura store located in Roslyn. If you are someone with full time availability and outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Responsibilities for this position include, but are not limited to:
- Supplementing the service team by answering client inquiries in a timely, effective manner.
- Scheduling service appointments and logging appointments in E-leads. Taking note of any special client requests.
- Field phone and internet inquiries.
- Update clients on the progress of their vehicle repairs and other service related processes.
- Work closely with service advisors.
- Conducting follow-up calls.
The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!
PAY RATE: $55,000 to $5,000 ( 20 per hour plus commission)
Customer Service Representative
Posted 1 day ago
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A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers