945 Service Agent jobs in Williamsburg
Customer Service Agent
Posted today
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Job Description
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $24.00 per hour.
YOUR ROLE AT SIXT
- You welcome all customers upon arrival and gather feedback to improve their future rental experience
- You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- You work in various weather conditions and are willing to take on additional tasks to support business needs
- Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
- Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
- Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
- Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
- Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
- Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
- Bonus Plan Take advantage of a bonus plan based on performance
- Employee Assistance Program Access support whenever needed through our Employee Assistance Program
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Qualifications
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Customer Service Agent
Posted 4 days ago
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Location:
Teterboro, NJ, US, 07608
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Graduate / Entry Level
Requisition Id: 4132
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
**Position Summary**
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
**Minimum Requirements**
+ High School Diploma/GED
+ Ability to read and communicate in English
+ Ability to work flexible schedules and in various weather conditions
+ Must obtain an Airport ID Badge within 30 days of employment
+ Must have a valid drivers license
**Main Responsibilities**
+ Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
+ Resolves customer inquiries and complaints fairly and effectively
+ Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
+ Recommends and implements programs to support customer needs
+ Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
+ Complies with all relevant airport and Jet Aviation policies, regulations, and laws
+ Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
+ Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
**Main Responsibilities Cont.**
**Desired Characteristics**
+ 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
+ Passionate about Delivering the Best Experience
+ Willingness to always provide a five-star experience
+ Quickly adaptable to changing priorities and customer needs
+ Able to quickly identify alternative and positive solutions to problems
+ Ability to deal with customer frustrations while still maintaining that positive attitude
+ Promote a Climate of Excellence
+ Aware and sensitive to the concept of luxury and best in class quality
+ Has a sense of urgency for customer requests
+ Communicates clearly, both verbally and in writing
+ Active and effective listener to understand what customers are saying
+ Seeks continuous improvement opportunities
+ Act as a Jet Aviation Brand Ambassador
+ Is positive and has cross-cultural awareness
+ Establishes self-accountability
+ Embraces feedback and coaching
+ Naturally empathetic
+ Ability to demonstrate good communication skills
+ Ability to work calmly and effectively under pressure
+ Ability to demonstrate multitasking abilities.
+ Cultural awareness and related sensitivity
+ Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
**Physical Demands**
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Service Agent
Posted 1 day ago
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Are you ready to join the world's premier MarTech solution?
⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐
About Us
TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.
At TLC, we know that experiences make life more rewarding!
Job Summary
To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.
Key Responsibilities
- Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
- To answer all incoming calls promptly and resolve any customer queries promptly
- To advise customers of products and offer availability and keep them informed on the progress of their booking
- To make outbound calls to suppliers and make customer bookings
- Liaise with other departments as necessary, including product development, client services and sales for campaign updates
- Liaise with agents and partners
- Ensure all necessary reports are accurate and kept up to date
- Estimate costs, for example mail shots and handling fees, for campaigns
- Read spell-check and review presentation of all documents before sending
- Accurate data capturing
- Log and document all incoming and outgoing mail
- Ensure all campaigns are within the service line agreement
- Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
- Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
- Work across other customer service functions and understand the activities involved in each area
Skills and Qualifications
Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail
A-level educated or equivalent.
CUSTOMER SERVICE
Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.
COMMUNICATION
Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.
ORGANISATION
Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.
ADMINISTRATION AND REPORTING
Advanced Microsoft skills as well as the ability to work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.
Personal Attributes
- Self motivated, keen to learn, enthusiastic and has a positive attitude to work
- Quick thinker and enjoys solving problems
- Proactive and always willing to offer new suggestions and ideas
- Professional at all times
- Team player
- Comfortable with change and unpredictability
At Your Service Agent
Posted 15 days ago
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**Job Number** 25096438
**Job Category** Rooms & Guest Services Operations
**Location** W Hoboken, 225 River Street, Hoboken, New Jersey, United States, 07030VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $23.49 to $26.10 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Airport Customer Service Agent - HPN
Posted 1 day ago
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Airport Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Responsibilities:
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Basic Qualifications:
- Must be a local (in-state) resident.
- High School diploma or GED.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Full Time Customer Service Agent
Posted today
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What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate Customer Service, Agent, Service, Retail, Airline, Customer
Guest Service Agent (Part-Time)
Posted 6 days ago
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**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Benefits:**
+ Access to pay when you need it through DailyPay.
+ Go Hilton travel discount program.
+ Comprehensive Health Insurance coverage for you and your family.
+ Hilton Shares: our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15% discount.
+ Supportive parental leave.
+ Debt-Free Education: team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
+ Mental Health Resources.
+ Best-in-Class Paid Time Off Programs (PTO).
+ Matching 401k plan.
**Compensation:** $22.50 per hour
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Part-Time)_
**Location:** _null_
**Requisition ID:** _HOT0BS2P_
**EOE/AA/Disabled/Veterans**
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Client Service Representative
Posted today
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Full-time and Part-time available. *Nights and rotating weekends are required*
Location: 300 Main Street, Suite 53, Madison NJ 07940 - Recently moved to a new state-of-the art facility in the same wonderful town!
Compensation: The salary range for this position is $18-$20 /hr
VCA Madison Animal Hospitals, we are Experienced Client Service Representative to joinour teamfull time! Our AAHA-accredited hospital has been helping pets live long, healthy and happy lives for more than 40 years. Our veterinarians, technicians and other pet-friendly support staff are trained to the highest standards. Our thorough knowledge of the latest procedures and medicines ensures that all our patients receive the best in preventive and healing care. We have a unique culture in our hospital that values each person's individual skill and personality. There is something special about you and we are excited to learn more!
Among the reasons to consider joining VCA Madison
We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
- Leadership opportunities
- Access to the people and financial resources of a large veterinary community
- WOOF University, offering abundant of training in a variety of topics
- Generous employee pet care discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space)
- Life and Long Term Disability insurance
- Paid Parental leave
As the face of VCA Madison , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Client Service Representative
Posted today
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We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
•Scheduling and confirming appointments.
•Placing outbound calls for follow-ups and reaching out to prospective clients.
•Presenting and explaining fees, including processing payments.
•Recommending, selecting, and obtaining products and services, including prescriptions.
•Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
•Managing medical records, charts, reports and correspondence.
•Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Salary Range: $19.50-20.75/hr based on skill level and experience
Night and Weekend Differentials offered
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Client Service Representative
Posted today
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Ace Concepts Inc. is a local business consulting firm trained to create, develop, and execute communication-focused promotional outreach campaigns for an influential, national client. Our passionate & driven Client Service Representatives team works together in an entrepreneurial, fast-paced environment to produce dynamic promotional outreach campaigns providing our clients with increased brand awareness in hard-to-reach markets. The fundamental key to our success has been our top-notch, forward-thinking Client Service Representative team working the frontlines of our direct promotional outreach campaigns. As a result, we have a high demand from our clients to expand rapidly.Client Service Representative Key Responsibilities:Help craft and execute all promotional outreach campaigns for surrounding communitiesFacilitate all customer engagement through strong relationship-building, consultative communications techniques, and active-listening skillsProactively monitor and identify potential product and service risks and provide real-time feedback to the client for improvementCreate training material for newly onboarded employees and update when needed with the products, services, and promotional informationCommunicate and engage with customers in local markets to drive brand awareness and increase market share for our clients Experience Needed for Client Service Representatives:Previous experience in a communications-centric role Prior experience working in an accelerated and entrepreneurial team environmentKnowledge of basic communications techniques and promotional outreach strategiesProven track record of establishing long-lasting, positive client relationshipsEducation & Qualifications:Bachelor's Degree in Communications or 2-3 years of customer success or client relations experienceExperience working hands-on with clients or customersExcellent written and verbal communication skillsHigh energy, self-motivated, driven, and dynamic personalityConfident, with strong interpersonal skills and a genuine team player#LI-Onsite