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We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
Provide information regarding company services, project updates, and general support inquiries.
Assist clients and vendors in navigating company processes, documentation, and service requests.
Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
Track, log, and follow up on customer requests in line with company service standards.
Escalate complex issues to appropriate departments while maintaining ownership of resolution.
Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
Ensure compliance with company policies, procedures, and safety standards in all communications.
Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

High school diploma or equivalent required; Bachelor’s degree preferred.
2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
Excellent problem-solving and organizational skills.
A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

Competitive compensation and benefits package.
Remote work flexibility with opportunities for professional growth.
Training and development programs to enhance skills and career advancement.
The opportunity to be part of a global leader in engineering and construction projects.

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
Provide information regarding company services, project updates, and general support inquiries.
Assist clients and vendors in navigating company processes, documentation, and service requests.
Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
Track, log, and follow up on customer requests in line with company service standards.
Escalate complex issues to appropriate departments while maintaining ownership of resolution.
Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
Ensure compliance with company policies, procedures, and safety standards in all communications.
Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

High school diploma or equivalent required; Bachelor’s degree preferred.
2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
Excellent problem-solving and organizational skills.
A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

Competitive compensation and benefits package.
Remote work flexibility with opportunities for professional growth.
Training and development programs to enhance skills and career advancement.
The opportunity to be part of a global leader in engineering and construction projects.

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
Provide information regarding company services, project updates, and general support inquiries.
Assist clients and vendors in navigating company processes, documentation, and service requests.
Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
Track, log, and follow up on customer requests in line with company service standards.
Escalate complex issues to appropriate departments while maintaining ownership of resolution.
Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
Ensure compliance with company policies, procedures, and safety standards in all communications.
Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

High school diploma or equivalent required; Bachelor’s degree preferred.
2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
Excellent problem-solving and organizational skills.
A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

Competitive compensation and benefits package.
Remote work flexibility with opportunities for professional growth.
Training and development programs to enhance skills and career advancement.
The opportunity to be part of a global leader in engineering and construction projects.

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
Provide information regarding company services, project updates, and general support inquiries.
Assist clients and vendors in navigating company processes, documentation, and service requests.
Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
Track, log, and follow up on customer requests in line with company service standards.
Escalate complex issues to appropriate departments while maintaining ownership of resolution.
Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
Ensure compliance with company policies, procedures, and safety standards in all communications.
Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

High school diploma or equivalent required; Bachelor’s degree preferred.
2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
Excellent problem-solving and organizational skills.
A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

Competitive compensation and benefits package.
Remote work flexibility with opportunities for professional growth.
Training and development programs to enhance skills and career advancement.
The opportunity to be part of a global leader in engineering and construction projects.

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit. This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions.

* This position handles routine customer care interactions and telephone answering service calls and is adept at providing good telephone etiquette, listening skills and empathy. Communication vehicles may include telephone, e-mail, chat, video or other method.

* May handle multiple client interactions, be cross trained on different clients or in some instances be as-signed a dedicated client.

* Contact Center accounts include data collection, order processing, appointment setting, information re-laying and electronically connecting clients and their callers.

* Work from Home Agents must comply with the Work from Home Policy.

* Perform other duties and responsibilities, as assigned.

* Hiring English and Spanish Bilingual Representatives

Team members enjoy many perks and benefits, including:

* Paid time off

* Medical, dental, vision, & prescription drug coverage, including virtual physician available 24/7/365

* Education assistance, training, and advancement opportunities

* 401(k) plan w/company match

* Much more!

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.