17 Shift Management jobs in Chicago

Job Description:

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Department Overview

One of the world?s largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in MHQ. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise.

As the Sr. Manager, Data Operations Lead, you will run and support our global, multi-region data platform. This role requires deep technical knowledge, strong leadership, and the ability to handle high-impact production environments. The ideal candidate is AWS and GCP certified, has a solid background in data operations and support, and is highly skilled in handling streaming and batch data pipelines, cloud storage, and production deployments. This is a hands-on leadership role, requiring both technical depth and effective communication with internal and external partners.

Primary Responsibilities

• Lead and run the data operations team, ensuring 24x7 support for global, multi-region data platforms.

• Provide hands-on support for production issues, working closely with engineering and business partners to triage, resolve, and communicate effectively.

• Oversee production deployments, ensuring proper validation, rollback strategies, and coordination with DevOps and development teams.

• Support and maintain streaming (e.g., Kafka, Kinesis, Pub/Sub) and batch processing pipelines using Talend, dbt, Apache Airflow, and custom ETL/ELT workflows.

• Lead and optimize data storage and access patterns using AWS S3 and GCP GCS.

• Ensure smooth and secure operation of distributed data systems such as Amazon EMR, Redshift, and Google BigQuery.

• Monitor data infrastructure health using industry-standard tools; enhance observability, alerting, and automated remediation processes.

• Collaborate with cross-functional teams, including developers, data engineers, business analysts, and customer success teams to address production and operational issues.

• Maintain comprehensive documentation of systems, workflows, and standard operating procedures.

• Lead post-incident reviews and root cause analysis (RCA) efforts, driving continuous improvement.

• Handle vendor relationships for third-party tools and services, ensuring SLAs and service quality standards are met.

• Provide recommendations for technology adoption to improve data infrastructure.

Qualifications

• 7+ years of experience in data operations, support, or engineering with a strong focus on cloud-based platforms.

• AWS Certified (e.g., Solutions Architect, Data Analytics) and GCP Certified (e.g., Professional Data Engineer).

• Hands-on experience with ETL/ELT tools such as Talend, dbt, workflow orchestration using Apache Airflow.

• In-depth experience with Amazon Redshift, Google BigQuery, Amazon EMR, AWS S3, and GCP GCS.

• Demonstrable experience supporting 24x7 production environments, including on-call rotation and critical incident resolution.

• Experience with both streaming and batch data processing architectures.

• Good background in partner communication, especially for incident triage, resolution updates, and post-mortem reviews.

• Experience overseeing production deployments in cloud-native and hybrid environments.

• First hands understanding of ABaC on a Global Platform.

• Demonstrated ability to manage vendor relationships and enforce SLA compliance.

• SQL

• Strong analytical and problem-solving skills; ability to work across highly matrixed, global organizations.

• Exceptional communication, leadership, and customer management skills.

• Bachelor's or master's degree or equivalent experience in data science, Information Systems, or a related field.

Preferred Experience:

• Experience in Retail or Quick Service Restaurant (QSR) environments with operational and real-time analytics needs.

• Proficiency in automation/scripting using Python, Shell, or SQL.

• Experience with monitoring and observability tools (e.g., CloudWatch, Stackdriver, Datadog).

• Familiarity with data security, governance, and compliance standards in cloud environments.

• Exposure to DevOps and SRE standard methodologies for data platforms.

• Current GCP Professional & AWS Professional Certifications.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$149,260.00 - $190,310.00

Additional information

At McDonalds we are People from all Walks of Life.

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.

Requsition ID: 1457

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Operations Manager utilizes a deep understanding of data, automation, and AI applications, to drive AHEAD’s Resource Management transformation and continue to scale traditional Resource Management practices into efficient, data-driven and strategic ones, in support of the company's growth objectives. They will lead a team of Resource Coordinators to ensure optimal resource distribution, utilizing AI insights for data driven decisions in combination with company priorities. They will also closely partner with business stakeholders to learn key practice and business needs/priorities, as well as establish a dynamic partnership in driving improved staffing, capacity, and hiring. Key Responsibilities Leadership, Collaboration, and Consulting Align resource management strategies with Practice and organizational goals to promote long-term business success. Adopts a consultative approach to understand the business and recommend improvements to our internal/operational processes, as well as identifies opportunities to better serve the business. Collaborates with Practices and Operational Teams in the development of process updates, best practices, and opportunities for automation Team Management & Development Represent the Resource Management team in strategic discussions to articulate the team’s role, capacity, ability to influence, and opportunity to grow and evolve in relation to the broader Services business Develop strategic plans to ensure the scale of processes and systems to support each Practice’s requirements and resources, as well as the Resource Management team requirements and resources Coach and lead a team of Resource Coordinators to adopt a consulting-like approach to working with stakeholders, planning and allocating resources, as well as providing insight and advice to hiring managers Create training and development plans for the Resource Coordinators in alignment with the strategic direction of the function Monitor workload capacity to prevent employee overallocation, optimize capacity, and help drive efficiency. Ensures speed of fulfillment of staffing requests, and works collaboratively with Practice Leadership and Resource Coordinators to remove any barriers to fulfillment, or devise a course of action to drive to resolution Process & Technology Advancement Identify, develop, test, and rollout use cases for AI technology in collaboration with business leaders Drive the monitoring and analysis of resource utilization and capacity metrics to inform and drive dialogue with Practice leadership on how to identify areas for staffing improvement, capacity planning, and cost reduction Develop strategic plans for resource utilization, incorporating AI-generated predictions and recommendations Deploy tooling to analyze historical data, forecast future resource needs, and identify patterns to improve planning accuracy. Stays informed about emerging AI technologies in resource management and evaluates their potential for implementation Work closely with business leaders and BizApps to develop intelligent resource recommendation function within PSA to dynamically match resources with project needs based on skills, availability, and performance data. Continuous Improvement Outline strategic growth and evolution plan for the resource management function in alignment with AHEAD’s growth, scale, and expansion. Support the regular review of Resource Management processes and tools Optimize process and systems tied to employee’s skills (intake, periodic reviews, manager evaluations, etc.) Work with Practice Leaders to evaluate barriers to achieve optimal resource capacity (e.g. time slicing) $120,000 - $170,000 a year Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. #J-18808-Ljbffr

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!

We are looking for a Legal Operations & Risk Management Specialist to join our Legal Team. This individual will have a proactive mindset with a bias towards action and an eagerness to step outside of their comfort zone to affect changes big and small. The Legal Operations & Risk Management Specialist will be an enthusiastic self-starter that values building relationships and working closely with individuals across the organization. In this role, you will take the lead on developing, implementing, supporting, and improving several processes, practices and systems that are (or will be) designed to improve our team’s efficiency, effectiveness, cost management and overall performance. This role will ultimately serve as the operational backbone of the Legal Team and champion cross-functional efforts to provide legal and compliance support across Crystal Clean. 

Essential Duties:

• Maintain Legal Matter management system:

• Assist with creation and generation of reports.
• Ensure matters and documents are classified and organized correctly.

• Provide support on legal projects or projects that require legal support.

• Review Legal spending and budgeting.

• Provide support to Outside Counsel management.

• Track spending, billing practices and general Counsel management.

• Provide process improvements within legal team operations.

• Creating master agreements
• General assistance with M&A; due diligence collection, organization, and APA negotiation

• Legal Governance

• Entity Management
• Assist tax department with management of CT Corp

• Managing insurance applications, supporting documentation, and reports

• Insurance vendor management

• Assist to receive, review, negotiate, and execute NDA’s as needed.

• Other duties as assigned.

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies

• Must have exceptional oral (phone), written and interpersonal communication skills.

• Basic knowledge of legal and compliance operations

• Individual must be highly organized with ability to accurately document information.

• Present a positive image of Crystal Clean to fellow employees, external contacts, the general public.

Work Experience

• 1-3+ years’ work experience required (Experienced non-managerial)

Education, Certificates, Licenses, or Designations

• Bachelor’s Degree or equivalent work experience required.

• Licensed Notary Public (Preferred)

Specific Skills

• Advanced knowledge of Microsoft Office applications

• Legal Files

• ISN

• Avetta

• Adobe Sign

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated salary range for this position is $65,000-$85,000, and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!

We are looking for a Legal Operations & Risk Management Specialist to join our Legal Team. This individual will have a proactive mindset with a bias towards action and an eagerness to step outside of their comfort zone to affect changes big and small. The Legal Operations & Risk Management Specialist will be an enthusiastic self-starter that values building relationships and working closely with individuals across the organization. In this role, you will take the lead on developing, implementing, supporting, and improving several processes, practices and systems that are (or will be) designed to improve our team’s efficiency, effectiveness, cost management and overall performance. This role will ultimately serve as the operational backbone of the Legal Team and champion cross-functional efforts to provide legal and compliance support across Crystal Clean. 

Essential Duties:

• Maintain Legal Matter management system:

• Assist with creation and generation of reports.
• Ensure matters and documents are classified and organized correctly.

• Provide support on legal projects or projects that require legal support.

• Review Legal spending and budgeting.

• Provide support to Outside Counsel management.

• Track spending, billing practices and general Counsel management.

• Provide process improvements within legal team operations.

• Creating master agreements
• General assistance with M&A; due diligence collection, organization, and APA negotiation

• Legal Governance

• Entity Management
• Assist tax department with management of CT Corp

• Managing insurance applications, supporting documentation, and reports

• Insurance vendor management

• Assist to receive, review, negotiate, and execute NDA’s as needed.

• Other duties as assigned.

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies

• Must have exceptional oral (phone), written and interpersonal communication skills.

• Basic knowledge of legal and compliance operations

• Individual must be highly organized with ability to accurately document information.

• Present a positive image of Crystal Clean to fellow employees, external contacts, the general public.

Work Experience

• 1-3+ years’ work experience required (Experienced non-managerial)

Education, Certificates, Licenses, or Designations

• Bachelor’s Degree or equivalent work experience required.

• Licensed Notary Public (Preferred)

Specific Skills

• Advanced knowledge of Microsoft Office applications

• Legal Files

• ISN

• Avetta

• Adobe Sign

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated salary range for this position is $65,000-$85,000, and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

Director, Product Operations - Treasury Management ACH Expert

Director, Product Operations - Treasury Management ACH Expert

The Company:
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The Role:

The Commercial Bank's Treasury Management Product Team is transforming how businesses operate, building top-tier client and associate experiences using secure, best in class technology. The TM Product Team is responsible for supporting all client-facing products as well as associate-facing tools, operations, and sales support.

Technology is a critical component of Commercial Banking's Strategic direction as we continue to deploy innovative financial technologies that drive clients to reimagine their Treasury Management models, architectures and governance. We are in the process of reimagining our payment ecosystem.

One of our focus areas is to modernize our end to end ACH processing ecosystem. We are looking for an ACH expert with the following qualifications:

• Deep understanding of NACHA rules and regulations and processing

• Expertise how the ACH product integrates across other Treasury Management products

• Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Have the ability to write and review functional and technical requirements, and analysis of data

• Strategic thinker with the ability to dig in, analyze data and document solution alternatives

• Have strong problem solving skills

• Have excellent presentation skills

• Have strong interpersonal skills and the ability to navigate a large organization

• Proven ability to quickly earn the trust of others and develop relationships across the organization

• Ability to communicate effectively with clarity and precision in both written and verbal capacities

Responsibilities will include:

• Process Design

  • Work in multi-disciplinary teams to shape, propose, communicate and implement product development processes and solutions for ACH - intensive, high impact engagements, harnessing latest agile ways of working and leveraging design-based thinking.

  • Implement continuous improvement, leveraging frameworks and data insights to revise sales and marketing activities and workflow.

• Thought leadership

  • Provide presentations on Treasury Management ACH solutions across the Value Chain

  • Keep abreast of competition, technology changes, trends, etc. in the marketplace and educate partners and customers as appropriate

• Financial Product Knowledge

  • Financial industry product and technical knowledge will include ACH from a product, operations and regulatory perspective

Basic Qualifications:

• At least 10 years of ACH experience for Commercial clients either in an operational or product management function

• At least 7 years of experience in NACHA rules, regulations and processing

• At least 7 years integrating ACH products across other Treasury Management products

Preferred Qualifications:

• 15+ years of ACH expertise for Commercial clients (operational and/or product management)

• Accredited ACH Professional (AAP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).