5 Shift Management jobs in Plymouth

Executive Director, Operations Management - OnDemand & Variable Tech
Job ID
220744
Posted
11-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Remote - US - Remote - US - United States of America
_**The position is equivalent to a Sector COO**_
Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.
**Operational Leadership and Strategy**
+ Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.
+ Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.
+ Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.
**Digital Transformation and Contact Center Management**
+ Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.
+ Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.
+ Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).
**Process Optimization and Continuous Improvement**
+ Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.
+ Oversee standardization and harmonization of operational processes across regions and business units.
+ Champion a culture of accountability, transparency, and continuous learning within the operations function.
**Financial Management and Operational Budgeting**
+ Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.
+ Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.
+ Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.
**Stakeholder and Relationship Management**
+ Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.
+ Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.
**Leadership and Talent Development**
+ Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.
+ Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.
+ Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.
**What You'll Need:**
+ Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Meticulous organizational skills with a masterful inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Working Title: Operations Specialist**
**Job Class: Management Analyst 2**
**Agency: Human Services Dept**
+ **Job ID** : 87375
+ **Location** : St. Paul
+ **Telework Eligible** : Yes
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 07/08/2025
+ **Closing Date** : 07/17/2025
+ **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office
+ **Division/Unit** : Department of Human Services (DHS) / Office of Inspector General (OIG) LS Operations Support
+ **Work Shift/Work Hours** : Day Shift / 8:00 a.m. - 4:30 p.m.
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $25.29 - $6.71 / hourly; 52,805 - 76,650 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Nonexempt
+ Designated in Connect 700 Program for Applicants with Disabilities ( : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**_*This position is eligible for_** telework ( **_for applicants who reside in Minnesota_** **_or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._**
This position exists to provide analysis, evaluation and optimization of organizational and administrative processes of a large division, whose work impacts over 300,000 children and vulnerable adults served by 22,000 licensed programs statewide. Under limited supervision, the incumbent will conduct continuous specialized studies and audits of division-level operations and administrative activities, methods and procedures for the Office of Inspector General's (OIG) Licensing Division to implement new work methods and procedures for clearly defined problems in policy and procedures development/analysis; staff onboarding and orientation; work and information flow; systems analysis/design; and analysis of organizational structure; spearhead division wide projects; and coordinate and lead project management activities related to multiple IT systems.
As a Department of Human Services (DHS) SharePoint Site Collection Administrator (SCA) and content strategist, the incumbent collaborates with others in OIG and across the agency to establish implement and maintain standards that enforce consistent use of SharePoint in line with data security, retention, communication, and technology policies in line with agency-wide content governance. The incumbent will support and assist in the implementation of the SharePoint content strategy of OIG and provide leadership within the Licensing Division to operationalize strategies aimed at improving the overall use of technical collaboration tools across the agency.
**Minimum Qualifications**
**_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**_**
One (1) year professional experience conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing OR three (3) years advanced technical or paraprofessional experience conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing; OR
Bachelor's degree or higher in related field (Information Technology, Information Systems, Computer Science, Business Administration) and two (2) years of conducting functional or business analysis to identify systems and resource requirements, technical troubleshooting, continuous improvement, and/or auditing.
AND experience must demonstrate the following:
+ Provide technical and information technology support to division staff.
+ Prepare comprehensive reports.
+ Convert data to meaningful information for decision makers.
+ Experience with computer applications, such as Microsoft Word, Excel, Outlook, SharePoint, and Adobe Acrobat DC.
**Preferred Qualifications**
+ Inductive reasoning necessary to evaluate organization, workflows, systems, processes, and protocols and advise decision makers in order to achieve maximum efficiency and to achieve the goals of the Division.
+ Knowledge of mission and duties of the OIG and Licensing Division in relation to the Department as a whole, to consumers, license holders, other governmental agencies, and internal and external stakeholders.
+ Learn, understand, and apply new technologies to maximize efficiencies and organize complex information in a meaningful way.
+ Inductive reasoning necessary to evaluate organization, workflows, systems, processes, and protocols and advise decision makers in order to achieve maximum efficiency and to achieve the goals of the Division.
+ Develop and maintain professional working relationships and work collaboratively and respond flexibly to changing and sometimes conflicting priorities and demands.
+ Communicate technical information to nontechnical audiences.
+ Variety of experiences working effectively with others from different backgrounds and cultures.
**Additional Requirements**
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.

Description
Summary:
The Business Analyst Senior leads assigned projects for the Treasury Management Operations business segment and provides advanced specialized consultative support to other team members for assigned business process and/or system(s) that are typically more complex and of a larger impact to the company. Primary focus will be on aiding and developing operations metrics, establishing and supporting production routines, and identifying and implementing operational efficiency and continuous improvement initiatives.
Duties & Responsibilities:
+ Developing and creating automation across different processes
+ Developing specialized ad hoc reporting
+ Maintaining existing databases and user-developed tools
+ Testing and implementing business process and/or system modifications
+ Researching and addressing issues
+ Acting as a liaison with IT, business partners and third-party vendors/contractors for special projects/initiatives
+ Aiding in process flow improvement ideas and implementation
+ Assisting with creation and delivery of user training for new and existing applications, products, and procedures
+ Adhering to bank policies and procedures
+ Complying with legal and regulatory requirements
+ Following and/or establishing effective controls and processes to ensure risks are measured, monitored and controlled
Basic Qualifications:
+ Bachelors Degree
+ 5 or more year's experience with Business Analysis, Financial Operations, Operational Management , Project Management and/or Report Writing.
Preferred Qualifications:
+ Strong proficiency with Microsoft Office Suite
+ Continuous improvement
+ Process Improvement
+ Payment experience
+ Desire to work with the team
+ Operational Background in Financial Services or similar industry
+ Familiarity with electronic payment systems, products and platforms
+ Lean / Six Sigma or Continuous Improvement experience
+ Consulting Experience
+ Excellent analytical and mathematical skills.
+ Excellent written and verbal communication skills.
+ Ability to multitask and work in a fast-paced environment
+ Excellent troubleshooting, problem-solving and organizational skills.
+ Proficiency in managing multiple priorities and ability to re-prioritize as appropriate.
+ Ability to think strategically.
+ Understanding of Project Management and/or Agile methodologies.
#LI-Hybrid
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$57,000-$113,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
**Location**
This role will be based in Wayzata, Minnesota and is also open to a remote location in the US.
**Job Purpose and Impact**
The Senior HR Service Delivery Specialist performs complex human resources services spanning data administration, position management, learning administration, exit processing, service delivery enablement, vendor management, performance monitoring, benefits and other transactions to ensure the successful delivery of the human resources administrative services. Under minimal supervision, this job provides advice to employees and managers, and leads the implementation and improvement of human resources services administration activities including benefits, new hire and termination process administration.
**Key Accountabilities**
+ EMPLOYEE SUPPORT: Provides advice to employees and managers to address HR knowledge articles questions and performs complex analysis on benefits programs, time and attendance and human resources policies, including disability, health and life benefits, paid time off and retirement plans to identify opporunities to improve self-service.
+ HR RESEARCH: Performs complex internal and external research to maintain knowledge of industry and market trends, assesses the organization's human resources processes and standards and performance metrics, identifies impacts to the organization's human resources administrative services, processes and standards, and recommends improvements to leadership through the Service Now Knowledge Management module.
+ COMPLIANCE: Monitors employee related legislation compliance and regulatory updates, and proposes guidelines and procedures to ensure compliance with regulations.
+ QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Leads complex projects related to process optimization and standardization, including implementing accountability measures and processes to ensure compliance, conducting analyses of human resources administrative services performance metrics and identifying areas for service improvement using information from Service Now Case Management.
+ PROCESS IMPLEMENTATION OF SERVICE NOW KNOWLEDGE MANAGEMENT: Monitors the process implementation, and ensures consistent execution of related processes.
+ VENDOR MANAGEMENT: Partners with key vendors in ServiceNow and stakeholders to stay updated on the latest technologies, tools and methodologies and identifies opportunities to integrate them into program design and delivery.
**Qualifications**
+ Minimum requirement of 4 years of relevant work experience in ServiceNow HRSD module. Typically reflects 5 years or more of relevant experience.
+ Strong knowledge of global HR processes (leave, payroll, benefits, onboarding, ER, etc.) and ServiceNow Knowledge Management module.
+ Experience with multi-region HR operations.
+ Proficiency in understanding ServiceNow service catalog items, case templates, SLAs, and routing rules.
+ Strong communication and stakeholder management skills.
+ Familiar with data privacy regulations
+ Experience in multinational environments
**Preferred Qualifications**
+ ServiceNow certifications (CSA, HRSD Implementation Specialist)
#LI-AH1
#FGB
#themuse
**Additional Information**
**_Compensation_**
_The expected salary for this position is $95K-110K. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance._
**_Benefits_**
_Full-Time (30+ hours) positions are eligible for a benefit package including the following (subject to certain collective bargaining agreements for Union positions): Paid time off; paid holidays; medical, vision, and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP)_
Equal Opportunity Employer, including Disability/Vet.