6 Siemens Healthcare jobs in Issaquah
Medical Equipment Service Technician - Driver- CMV Fife, Seattle
98194 Seattle, Washington
Owens & Minor
Posted 10 days ago
Job Viewed
Job Description
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**ABOUT THE COMPANY**
_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._
$18.33 - $26.69 / Hour
**JOB SUMMARY**
The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.
+ Schedules and organizes daily deliveries and pickups according to geographic territory. Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
+ Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
+ Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
+ Notify supervisor if any one of the following items is discovered in the patient's home:Physical abuse of any family memberHome environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for childrenAnimals in the home that cause unsanitary conditions
+ Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
+ Responds to emergency delivery calls as needed and on an on-call basis.
+ May clean and assist with the repair of equipment.
+ Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor.
+ Performs other related duties as directed by supervisor.
**SUPERVISORY RESPONSIBILITIES**
+ N/A
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ Education or experience equivalent to a high school diploma is required.
+ At least one-year related work experience is required.
+ Must be at least 21 years of age or older at the time of hire.
+ Minimum of three years driving history required.
**Certificates, Licenses, Registrations or Professional Designations**
+ Must possess a valid Driver's license.
+ Successful completion of Apria Healthcare's Driver Training Program.
+ Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic computer skills
**Language Skills**
+ English (reading, writing, verbal)
**Mathematical Skills**
+ Basic math skills.
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
+ Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
+ Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
+ Employee continually engages in activities that require talking and hearing.
+ This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
+ The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
+ Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
+ Strength Aspects:
+ Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
+ Frequently required to push or pull objects weighing from 20 lbs - 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
+ Frequently required to grip objects with hands, up to 15 lbs of force.
+ Frequently required to grip objects with fingers, up to 10 lbs of force.
+ Body Position and Flexibility Elements
+ Frequently required to climb 100 stairs on average ranging from 3"-10" in height,
+ Frequently stepping in and out of company vehicles ranging up to 20" in height.
+ Occasionally required to climb ladders up to 10' high, in general.
+ Frequently required to bend down at the waist to a torso level of 24" above the floor.
+ Frequently required to reach, on average, 20" away from the body.
+ Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.
**WORK ENVIRONMENT**
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
+ The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
+ The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
+ There is moderate exposure to dust, fume, mists and odors.
+ Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
+ General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
+ During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents.
+ During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
+ May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
+ Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
+ Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
+ May be required to work with cryogenic fluids requiring special precautions and PPE.
**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**ABOUT THE COMPANY**
_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._
$18.33 - $26.69 / Hour
**JOB SUMMARY**
The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.
+ Schedules and organizes daily deliveries and pickups according to geographic territory. Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
+ Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
+ Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
+ Notify supervisor if any one of the following items is discovered in the patient's home:Physical abuse of any family memberHome environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for childrenAnimals in the home that cause unsanitary conditions
+ Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
+ Responds to emergency delivery calls as needed and on an on-call basis.
+ May clean and assist with the repair of equipment.
+ Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor.
+ Performs other related duties as directed by supervisor.
**SUPERVISORY RESPONSIBILITIES**
+ N/A
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ Education or experience equivalent to a high school diploma is required.
+ At least one-year related work experience is required.
+ Must be at least 21 years of age or older at the time of hire.
+ Minimum of three years driving history required.
**Certificates, Licenses, Registrations or Professional Designations**
+ Must possess a valid Driver's license.
+ Successful completion of Apria Healthcare's Driver Training Program.
+ Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic computer skills
**Language Skills**
+ English (reading, writing, verbal)
**Mathematical Skills**
+ Basic math skills.
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
+ Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
+ Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
+ Employee continually engages in activities that require talking and hearing.
+ This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
+ The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
+ Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
+ Strength Aspects:
+ Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
+ Frequently required to push or pull objects weighing from 20 lbs - 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.
+ Frequently required to grip objects with hands, up to 15 lbs of force.
+ Frequently required to grip objects with fingers, up to 10 lbs of force.
+ Body Position and Flexibility Elements
+ Frequently required to climb 100 stairs on average ranging from 3"-10" in height,
+ Frequently stepping in and out of company vehicles ranging up to 20" in height.
+ Occasionally required to climb ladders up to 10' high, in general.
+ Frequently required to bend down at the waist to a torso level of 24" above the floor.
+ Frequently required to reach, on average, 20" away from the body.
+ Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.
**WORK ENVIRONMENT**
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
+ The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
+ The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
+ There is moderate exposure to dust, fume, mists and odors.
+ Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
+ General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
+ During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents.
+ During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
+ May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
+ Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
+ Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
+ May be required to work with cryogenic fluids requiring special precautions and PPE.
**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
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0
Field Service Engineer - Medical Laboratory Equipment
98127 Seattle, Washington
Software Placement Group
Posted 6 days ago
Job Viewed
Job Description
Field Service Engineer - Medical Laboratory Equipment
Join our dynamic team as a Field Service Engineer, specializing in the maintenance and service of medical laboratory equipment such as hematology, chemistry, and coagulation analyzers. This full-time position is based in the bustling region of Seattle, WA, and offers a chance to enhance the operational standards of healthcare diagnostics. The role is ideal for a proactive and technically skilled engineer passionate about advancing healthcare through cutting-edge technology and outstanding service.
Salary: $65,000.00 - $0,000.00 per year
Essential Duties and Responsibilities:
Join our dynamic team as a Field Service Engineer, specializing in the maintenance and service of medical laboratory equipment such as hematology, chemistry, and coagulation analyzers. This full-time position is based in the bustling region of Seattle, WA, and offers a chance to enhance the operational standards of healthcare diagnostics. The role is ideal for a proactive and technically skilled engineer passionate about advancing healthcare through cutting-edge technology and outstanding service.
Salary: $65,000.00 - $0,000.00 per year
Essential Duties and Responsibilities:
- Installation, routine servicing, and preventative maintenance of complex medical laboratory instrumentation.
- Develop and maintain strong customer relationships, ensuring high levels of customer satisfaction.
- Coordinate problem resolution with the Field Support Group, showcasing problem-solving capabilities.
- Meticulously maintain vehicle inventory, including tools and essential parts required for field service tasks.
- Deliver on-site basic operational training to users, enhancing their understanding and efficiency in using our devices.
- Manage a schedule that includes frequent overnight travel to meet the needs of clients throughout the region.
- A Certificate or Associate of Applied Science Degree in electronics or a closely related field is required.
- A minimum of 3 years of experience in field service engineering, preferably in medical devices or related sectors.
- Strong foundation in electronics and electro-mechanical troubleshooting.
- Ability to work legally in the USA without sponsorship.
- Must reside within a reasonable commute of the Seattle, WA area or be willing to relocate at own expense.
- Full vaccination against COVID-19 is required to comply with healthcare industry standards.
- Experience in servicing medical laboratory analyzers (hematology, chemistry, coagulation) is highly advantageous.
- Proven track record of diagnosing and resolving technical problems in a field service role.
- Excellent communicative abilities for effective customer and team interactions.
- Flexible approach with the ability to adapt to on-call duties as necessary.
- Advanced troubleshooting skills in electronics and mechanical systems.
- Effective communication and interpersonal skills to train and interact with customers.
- Organizational skills for managing service schedules and parts inventories.
- Strong analytical skills to diagnose and resolve issues efficiently.
- Competitive base salary ( 65K - 80K) plus potential for overtime and performance bonuses, adding an additional 4K - 8K annually.
- Company vehicle provided for all work-related travel.
- Tools of the trade, including a company laptop and cellphone.
- Fully paid family medical, dental, and life insurance.
- Generous retirement plan options with 401K.
- Comprehensive leave entitlements including vacation, PTO, and paid holidays.
- Tuition reimbursement programs for ongoing professional development.
- Yearly performance-based bonuses to reward your hard work and dedication.
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1
Lead Healthcare Solutions Architect (RapidScale)
98127 Seattle, Washington
Cox Communications
Posted 3 days ago
Job Viewed
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
As a Lead Healthcare Solutions Architect at RapidScale, you will serve as a trusted advisor to some of our most important clients in the healthcare industry. Your mission: shape and deliver innovative cloud, infrastructure, and security solutions that address the unique regulatory, operational, and technological challenges faced by large healthcare organizations.
This role overlays the broader solutions engineering team, focusing primarily on strategic opportunities in the healthcare space. You'll bring deep industry insight, familiarity with healthcare IT systems (applications including EHR, HIE, Telehealth, Imaging, LIS, practice management, etc.), and an understanding of healthcare-specific compliance and interoperability challenges. You will act as a bridge between business, clinical, and IT priorities, aligning RapidScale's capabilities to our healthcare customers' business outcomes.
Key Responsibilities
Client Discovery & Strategic Alignment
- Lead tailored discovery engagements with healthcare organizations, focusing on mission critical applications, business and clinical workflows, IT infrastructure, cloud, regulatory pressures (e.g., HIPAA, HITECH), data governance, and interoperability needs.
- Translate healthcare-specific challenges into actionable, outcome-based technical strategies.
- Conduct interviews and workshops across both business and IT leadership to surface high-impact initiatives.
- Influence C-level stakeholders by linking IT transformation to patient care outcomes and financial imperatives.
- Architect secure, scalable hybrid and multi-cloud environments aligned with application availability, performance requirements and regulatory standards in mind.
- Operate as an overlay specialist across regional teams, supporting large strategic healthcare pursuits in a technical leadership role.
- Partner with RapidScale's sales team, cloud solution architects, AI/ML specialists, and Security and Compliance experts to co-develop pursuit strategies and solution roadmaps.
- Contribute to RFP responses, executive briefings, and solution validations specific to healthcare use cases.
- Serve as a subject matter expert internally helping evolve our constantly growing healthcare IT practice.
- Design secure environments aligned with HIPAA, HITRUST, NIST, and evolving CMS cybersecurity expectations.
- Guide customers through risk assessments, BAA considerations, and audit readiness.
- Stay current on trends in healthcare IT (e.g., cloud in clinical systems, AI/ML in diagnostics, telehealth infrastructure).
- Educate clients on how RapidScale's solutions directly support healthcare-specific goals, including patient experience, clinician productivity, and cost containment.
- Represent RapidScale at healthcare technology forums, panels, and strategic client briefings.
- Bachelor's degree in a related discipline and 8 years' experience in a related field (i.e. solutions engineering, architecture, or consulting role.) The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
- 5 years focused on the healthcare sector.
- Familiarity with clinical and administrative systems (Epic, Cerner, PACS, HL7/FHIR, etc.).
- Strong understanding of healthcare operational priorities, from uptime and failover for critical apps to navigating capital and operational funding constraints.
- Hosted Cloud / Data Center : Strong knowledge of VMware, storage (SAN/NAS), and VDI/DaaS environments that host healthcare-related applications and workloads.
- Public Cloud : Familiar with hybrid architectures that span AWS, Azure, and GCP - especially those optimized for healthcare workloads.
- Security and Compliance : Experience designing secure, compliant solutions for protected health information (PHI), including MDR, IAM, and encrypted backup/DR strategies.
- LAN/WAN Networking : Ability to design and optimize connectivity strategies between facilities, cloud regions, and co-located environments.
- Disaster Recovery and Business Continuity : Proven experience with high-availability solutions that support healthcare's uptime expectations and testing/audit needs.
USD 138,800.00 - 208,200.00 per year
Compensation:
Compensation includes a base salary of $138,800.00 - $08,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of 62,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.
Application Deadline:
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2
UKG Dimensions Advanced Scheduler (Healthcare) Solutions Consultant
98194 Seattle, Washington
Accenture
Posted 10 days ago
Job Viewed
Job Description
We are:
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.
You are :
An experienced UKG Dimensions Advanced Scheduler (Healthcare) Consultant/Solution Architect with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.
The Work.
The UKG (Legacy Kronos) Advanced Scheduler Consultant for Healthcare works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Consultant for Healthcare, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.
Job Responsibilities
+ Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the healthcare industry
+ Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support
+ Participates in and contributes to pre-sales and sales strategies
+ Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary
+ Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation
+ Analyzes complex data or facts and summarizes and presents findings in a compelling way
+ Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices
+ Provides mentorship and knowledge transfer to our consulting base
+ Attends to administrative expense tracking and time keeping duties required for billing
+ Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need.
+ Minimum of 2 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module
+ Minimum of 2 years of experience working in/with the healthcare industry
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6-year work experience)
Bonus Points If.
+ Minimum of 5 years of experience presenting to executive-level audiences
+ Experienced in creating strategic communication pieces for executive-level audiences
+ Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience
+ Ability to work on complex, fast-paced projects in a collaborative team setting
+ Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs
+ Ability to analyze complex data or facts, summarize findings, and present results in a compelling way
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $96,000
Colorado 63,800 to 169,300
District of Columbia 68,000 to 180,300
Illinois 59,100 to 169,300
Minnesota 63,800 to 169,300
Maryland 59,100 to 156,800
New York/New Jersey 59,100 to 196,000
Washington 68,000 to 180,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.
You are :
An experienced UKG Dimensions Advanced Scheduler (Healthcare) Consultant/Solution Architect with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.
The Work.
The UKG (Legacy Kronos) Advanced Scheduler Consultant for Healthcare works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Consultant for Healthcare, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.
Job Responsibilities
+ Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the healthcare industry
+ Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support
+ Participates in and contributes to pre-sales and sales strategies
+ Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary
+ Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation
+ Analyzes complex data or facts and summarizes and presents findings in a compelling way
+ Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices
+ Provides mentorship and knowledge transfer to our consulting base
+ Attends to administrative expense tracking and time keeping duties required for billing
+ Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need.
+ Minimum of 2 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module
+ Minimum of 2 years of experience working in/with the healthcare industry
+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6-year work experience)
Bonus Points If.
+ Minimum of 5 years of experience presenting to executive-level audiences
+ Experienced in creating strategic communication pieces for executive-level audiences
+ Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience
+ Ability to work on complex, fast-paced projects in a collaborative team setting
+ Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs
+ Ability to analyze complex data or facts, summarize findings, and present results in a compelling way
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $96,000
Colorado 63,800 to 169,300
District of Columbia 68,000 to 180,300
Illinois 59,100 to 169,300
Minnesota 63,800 to 169,300
Maryland 59,100 to 156,800
New York/New Jersey 59,100 to 196,000
Washington 68,000 to 180,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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3
Customer Solutions Manager, Global Healthcare & Life Sciences Industries
98194 Seattle, Washington
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
We are seeking a Customer Solutions Manager (CSM) to join our Global Healthcare & Life Sciences (HCLS) Industries team to work with one or more of the largest healthcare industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
We help large global HCLS organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within HCLS customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Are you passionate about shaping the future of the HCLS industry by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you.
What Will You Do?
- You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams
- You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
- You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms
- You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
- You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Key job responsibilities
ROLE & RESPONSIBILITIES:
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.
CUSTOMER FACING RESPONSIBILITIES:
Drive and Support Cloud Adoption Plan: Working with both the customer and various AWS teams including the Customer Account team, Service teams, Professional Services, Training and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps.
Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of:
- Adoption: To support customer business goals and to advance the customer's cloud adoption. This includes defining key milestones, removing blockers and implementing processes to accelerate workload migrations
- Enablement: To drive customers' People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of AWS
- Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS
Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments.
Deliver Training Across The Organization: CSMs work with the customer organization and other AWS groups (e.g. AWS Training, ProServe) to establish a train the trainer program, train the trainers and leverage internal AWS resources to deliver training across the customer organization at scale.
About the team
AWS for Healthcare & Life Sciences Solutions Library:
Qualifications
- 5+ years of driving technology initiatives including 2+ years of customer-facing experience delivering technology programs.
- Bachelor's degree or equivalent practical experience
Preferred Qualifications
- Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
- Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
- Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
- Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
- Technically proficient, able to learn new tools, services, and concepts quickly
- AWS Certification(s) with experience implementing AWS and/or other cloud services
- Versed in Software DevOps and Cloud Operating Models
- Experience working within a public cloud sales organization
- MBA degree or equivalent
- SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
- Experience in working with Healthcare & Life Sciences industry customers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a Customer Solutions Manager (CSM) to join our Global Healthcare & Life Sciences (HCLS) Industries team to work with one or more of the largest healthcare industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
We help large global HCLS organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within HCLS customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Are you passionate about shaping the future of the HCLS industry by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you.
What Will You Do?
- You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams
- You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
- You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms
- You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
- You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Key job responsibilities
ROLE & RESPONSIBILITIES:
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.
CUSTOMER FACING RESPONSIBILITIES:
Drive and Support Cloud Adoption Plan: Working with both the customer and various AWS teams including the Customer Account team, Service teams, Professional Services, Training and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps.
Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of:
- Adoption: To support customer business goals and to advance the customer's cloud adoption. This includes defining key milestones, removing blockers and implementing processes to accelerate workload migrations
- Enablement: To drive customers' People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of AWS
- Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS
Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments.
Deliver Training Across The Organization: CSMs work with the customer organization and other AWS groups (e.g. AWS Training, ProServe) to establish a train the trainer program, train the trainers and leverage internal AWS resources to deliver training across the customer organization at scale.
About the team
AWS for Healthcare & Life Sciences Solutions Library:
Qualifications
- 5+ years of driving technology initiatives including 2+ years of customer-facing experience delivering technology programs.
- Bachelor's degree or equivalent practical experience
Preferred Qualifications
- Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
- Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
- Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
- Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
- Technically proficient, able to learn new tools, services, and concepts quickly
- AWS Certification(s) with experience implementing AWS and/or other cloud services
- Versed in Software DevOps and Cloud Operating Models
- Experience working within a public cloud sales organization
- MBA degree or equivalent
- SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
- Experience in working with Healthcare & Life Sciences industry customers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
4
Senior Customer Solutions Manager, US Healthcare & Life Sciences (HCLS)
98194 Seattle, Washington
Amazon
Posted 7 days ago
Job Viewed
Job Description
Description
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- Experience implementing cloud services including migrations and modernization projects or similar
- MBA
- Experience working with Sales and PreSales teams
- Experience with Change Management and large scale transformation
- Experience working the Life Sciences Industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- Experience implementing cloud services including migrations and modernization projects or similar
- MBA
- Experience working with Sales and PreSales teams
- Experience with Change Management and large scale transformation
- Experience working the Life Sciences Industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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