2,583 Social Support jobs in the United States

Job Title:
Social Media Support Specialist
Job Description
The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users on social media platforms. This role interfaces with social media users and account managers to resolve tickets via chats/emails, or through the Internet depending upon client requirements as well as provide continuous improvement for sellers and advertising.
(Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Social Media Support Specialist position at Concentrix is just the right place for you!
As a Social Media Support Specialist, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Social Media Support Specialist, you will:
+ Ensure all service delivered meets contractual Key Performance Indicator ('KPIs')
+ Clarify customer/user requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
+ Maintain broad knowledge of client products and/or service
+ Act as a help desk for any escalated high-level users including advertisers, sellers and public figures with urgent issues
+ Troubleshooting time sensitive issues which can include campaigns, ads and marketing
+ Research and correct issues with payments and payment sources
+ Ensure advertising campaigns are following all legal requirements which may include the advertiser and organization spend
+ Ensuring proactive and ongoing communication with users as the issue evolves throughout its case life
+ Navigating internal stakeholder needs both for the standard help desk and escalation help desk
+ Collaborating as a team whether assigned to the Standard or Escalations desk to ensure the most efficient resolution for users
+ Resolving tickets generated from both the internal and external stakeholders while maintaining a white glove level of service
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Social Media Support Specialist role include:
+ Ability to maintain tracking of all communications through phone, email and chat as well as those communications with other internal support team members
+ Ability to self-diagnose and flag both common and abnormal issues and escalate when appropriate
+ Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
+ Resolution mindset, proven experience helping users navigate the client online platform tools to a solution
+ Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency within an assigned case load and track those over time
+ Tolerance for repetitive work in a fast-paced, high production work environment
+ Ability to work as a team member, as well as independently and collaboratively
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone both written and verbal
**ADDITIONAL REQUIRMENTS**
+ 18 Years of age or older with a completed High School Diploma or GED required, BA preferred
+ Minimum of 1 to 3 Years of experience in Call Center Customer Service, Technical Support, Office Administrative and Social Media
+ Able to rotate shifts, as needed as often as monthly - Flexibility for morning, evening and possible overnight shifts
+ Strong computer navigation skills and PC Knowledge
+ Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
+ This position is onsite in Austin, employees must be willing to work in person onsite
+ Employees may be asked to use their personal computer/tablet in addition to the company equipment shipped to them for the first 3 days of employment. During this time the employee will work at home (during orientation only) - Employees will transition onsite after day 3 permanently and will bring the company equipment (shipped to home) with them to the site.
Employment for this position will begin onsite in office at **11800 Alterra Pkwy** **Austin, TX 78758.** The employment location may change at any time this year from this address to the downtown Austin location at **300 W 6th St, Austin, TX 78701** and all candidates must be flexible to attend onsite employment at this office location in the future.
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $20hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
The deadline to apply for this position is 7/03/2025
Location:
USA Austin 13011 McCallen Pass Bldg D
Language Requirements:
Time Type:
Full time
?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Job Summary:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum two (2) years of leadership or supervisory experience in medical social work.
Education
+ Masters degree in Social Work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Licensed Clinical Social Worker (California) required at hire
+ Driver's License (California)
+ Basic Life Support
+ National Provider Identifier required at hire
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Minimum five (5) years of supervisory experience in medical social work preferred.
COMPANY: KAISER
TITLE: Manager Social Services Case Management
LOCATION: Santa Clara, California
REQNUMBER: 1363067
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum two (2) years of leadership or supervisory experience in medical social work.
Education
+ Masters degree in Social Work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Licensed Clinical Social Worker (California) required at hire
+ Driver's License (California)
+ Basic Life Support
+ National Provider Identifier required at hire
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Minimum five (5) years of supervisory experience in medical social work preferred.
COMPANY: KAISER
TITLE: Manager Social Services Case Management
LOCATION: South San Francisco, California
REQNUMBER: 1362478
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum two (2) years of leadership or supervisory experience in medical social work.
Education
+ Masters degree in Social Work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Licensed Clinical Social Worker (California) required at hire
+ Driver's License (California)
+ Basic Life Support
+ National Provider Identifier required at hire
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Minimum five (5) years of supervisory experience in medical social work preferred.
COMPANY: KAISER
TITLE: Manager Social Services Case Management
LOCATION: Santa Rosa, California
REQNUMBER: 1360474
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Secondary Functions:
+ M-F and with OnCall Rotation
Basic Qualifications:
Experience
+ Minimum two (2) years of leadership or supervisory experience in medical social work.
Education
+ Masters degree in Social Work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Licensed Clinical Social Worker (California) required at hire
+ Driver's License (California)
+ Basic Life Support
+ National Provider Identifier required at hire
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Minimum five (5) years of supervisory experience in medical social work preferred.
COMPANY: KAISER
TITLE: Manager Social Services Case Management
LOCATION: Vallejo, California
REQNUMBER: 1353794
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum two (2) years of leadership or supervisory experience in medical social work.
Education
+ Masters degree in Social Work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Licensed Clinical Social Worker (California) required at hire
+ Driver's License (California)
+ Basic Life Support
+ National Provider Identifier required at hire
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ Minimum five (5) years of supervisory experience in medical social work preferred.
COMPANY: KAISER
TITLE: Manager Social Services Case Management
LOCATION: Fresno, California
REQNUMBER: 1367719
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

At Houston Methodist, the Manager Case Mgmt Social Svcs position is responsible for functional and operational aspects of the Case Mgmt./Social Work department, an integrated, interprofessional department which supports caregivers to provide the highest quality, most clinically appropriate care to patients and while promoting the most cost-effective utilization of the hospital's resources. This position maintains accountability for level of unit performance and results, possessing the ability to interact with corporate and hospital administrators, medical staff, and defined customers related to the Case Mgmt. system. The Manager Case Mgmt./Social Work position is responsible for the Case Mgmt. reporting system to ensure organization priorities are appropriately addressed in all facilities.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
**PEOPLE ESSENTIAL FUNCTIONS**
+ Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
+ Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
+ Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
+ Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
+ Provides leadership to ensure operational effectiveness and efficiency of admission, concurrent and retrospective utilization management and medical claims functions to meet and exceed service-level goals and contract requirements.
**SERVICE ESSENTIAL FUNCTIONS**
+ Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
+ Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
+ Makes and executes decisions within delegated authority. Escalates issues to management for resolution as appropriate. Participates in resolving issues outside delegated scope of authority.
+ Maintains ongoing interactions with physicians and staff on how to improve patient care and service provided. Manages administrative issues effectively and timely, as well as, informs and provides pertinent information to physicians.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
+ Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
+ Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
+ Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol and identifying solutions via collaboration. Adopts LEAN principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
+ Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
+ Supports maximization of Case Mgmt. system utilization, including length of stay (LOS), readmissions, and other KPIs as set by the organization. Strategizes and negotiates with the interprofessional team, patient and family, providers and payors about the care provided and the best course of action. Promotes self-care activities, autonomous decision making, active patient and family participation in treatment/care planning and health promotion.
+ Generates reports to identify trends and opportunities for process improvement. Develops audit reports to identify quality issues and areas for enhanced staff training. Evaluates department procedures and operations as they relate to care coordination and recommends changes to improve efficiency and effectiveness as appropriate.
+ Oversees the quality assurance and quality improvement processes related to admission, concurrent and retrospective UM and medical claims programs. Collaborates with medical and clinical leadership to implement new processes for enhancing service levels.
+ Proactively identifies case management and/or social work interventions and implements role descriptions and priority expectations to improve care coordination metrics (LOS reduction, discharges before 11am, readmission reduction, and other KPIs.).
**FINANCE ESSENTIAL FUNCTIONS**
+ Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient needs that reflect understanding of the importance of cost-effectiveness.
+ Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
+ Manages utilization management (UM) programs including Medical Claims Review, Precertification and Reconsiderations and Appeals. Collaborates with the Director of Case Management/Social Svcs on criteria and policy and procedure development. Collaborates with Physician and Nursing leaders and external entities to develop, implement and evaluate UM programs and policies as directed and ensures UM programs are consistent with national accreditation guidelines.
**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**
+ Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed/shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
+ Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
+ Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
+ Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development.
+ Recommends appropriate uses for the Case Management system, coordinating initial training for new users and ongoing training department staff of system upgrades, changes, and new functions as necessary.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
**EDUCATION**
+ Bachelor's degree in Nursing or Master's degree in Social Work (MSW)
+ Master's in nursing preferred
**WORK EXPERIENCE**
+ Five years experience in inpatient case management, social work or utilization management or in the managed care/payer environment, of which one year must have been in a people management role in healthcare; for HM candidates, four years experience in case management or social work, which includes HM performance that demonstrates progressive leadership abilities
**LICENSES AND CERTIFICATIONS - REQUIRED**
+ RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days **OR**
+ RN-Temp - Registered Nurse - Temporary State Licensure within 60 days **AND**
+ Magnet - ANCC Recognized Certification -- If RN within 1 year
+ LCSW- License Clinical Social Worker - State Licensure -- If Social Worker **OR**
+ LMSW - Licensed Medical Social Worker - State Licensure -- If Social Worker **AND**
+ C-SWHC - Certified Social Worker in Health Care (NASW) -- If Social Worker within 1 year **OR**
+ C-ASWCM - Certified Advanced Social Work Case Manager (NASW) -- If Social Worker within 1 year **OR**
+ CCM - Certified Case Manager -- If Social Worker within 1 year **OR**
+ ACM - Accredited Case Manager (ACMA) -- If Social Worker within 1 year **OR**
+ ACM - Accredited Case Manager (NBCM) -- If Social Worker within 1 year
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
+ Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
+ Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
+ Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
+ Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
+ Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
+ Ability to work effectively in a fast paced environment
+ Demonstrates flexibility and adaptability in the workplace
+ Excellent analytical skills
+ Advanced negotiation and mediation skills
+ Advanced time management and prioritization skills
+ Expert collaboration skills
**SUPPLEMENTAL REQUIREMENTS**
**WORK ATTIRE**
+ Uniform No
+ Scrubs No
+ Business professional Yes
+ Other (department approved) No
**ON-CALL***
_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._
+ On Call* Yes
**TRAVEL***
_**Travel specifications may vary by department**_
+ May require travel within the Houston Metropolitan area Yes
+ May require travel outside Houston Metropolitan area No
**Company Profile:**
Houston Methodist Sugar Land Hospital is committed to leading medicine by delivering the Houston Methodist standard of unparalleled quality, safety, service and innovation to patients in Fort Bend County and surrounding areas. With more than 1,300 affiliated physicians and 2,900 employees, Houston Methodist Sugar Land offers access to the most innovative care available, including comprehensive cancer care; neuroscience and spine care; orthopedics and sports medicine; heart and vascular care; women's services; childbirth center with level III NICU; bariatric and digestive care; and advanced imaging - all backed by our focus on healing people today and offering hope for tomorrow
Houston Methodist is an Equal Opportunity Employer.