226 Support Services jobs in District Heights

Project Manager - Technical Support Services/Help Desk

WFH Flexible-Washington, DC (

Job Type

Full-time

Description

Overview

Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit

About the Role

We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.

This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.

Responsibilities

Program Oversight & Staff Management

• Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).

• Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.

• Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).

• Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.

Operational Management

• Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.

• Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.

• Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.

• Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.

Process & Methodology

• Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.

• Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.

• Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.

Customer Engagement & Communication

• Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.

• Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.

• Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.

Compliance & Security

• Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.

• Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.

Additional Duties

• Participate in customer IT initiatives and special projects as assigned.

• Provide input on technology upgrades, IT process improvements, and cost-saving strategies.

Requirements

Required Experience and Skills

• 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.

• Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).

• Strong understanding of ITIL, Agile, and service desk best practices.

• Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.

• Experience with device deployment, endpoint management, and enterprise software support.

• Proven ability to manage staff augmentation, subcontractors, and partner networks.

• Strong communication, leadership, and problem-solving skills.

• Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Previous experience supporting federal government agency IT operations preferred.

• Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.

• Experience managing IT support during high-demand transition periods preferred.

Education and Training

• Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).

• PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.

Physical Requirements

• Candidates must reside in or within daily commuting distance of Washington, D.C.

• Must be willing and able to travel an estimated 25% of time within the U.S.

• Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.

Pay Range

The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.

Benefits Information

Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.

Who We Are

Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

Our Commitment to Non-Discrimination

Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.

If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at

To apply for this position, visit:

Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**

**Extraordinary Careers. Endless Possibilities.**
**With the nation's largest home infusion provider, there is no limit to the growth of your career.**
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
**Job Description Summary:**
The Specialist, Pharma Support Services serves as the designated representative on their assigned program(s) to ensure delivery of the referral management process to their external partners. The Specialist collaborates with the Clinical Product Support Team to ensure an understanding of assigned program(s) and contracted requirements. The Specialist will be accountable for referral service delivery as contracted. The Specialist will be measured on success in delivering per contracted KPI metrics and accurate and timely data collection/reporting for program(s). The Specialist of Pharma Support Services will be responsible for maintaining a positive relationship with pharma, HUB, and internal and external operational, sales, and patient registration teams.
**Job Description:**
**Job Responsibilities** (listed in order of importance and/or time spent)
+ The Specialist will communicate on a regular basis with their assigned program(s) representatives to provide necessary referral coordination updates. The Specialist will work alongside local/internal operational partners, to drive implementation and coordination of the assigned referrals. This role requires daily communication with patients, providers, and assistance programs to support coordination and execution to contract obligations and overall patient satisfaction.
+ The Specialist will communicate regularly with their assigned program(s) representatives to provide necessary referral coordination updates. The Specialist will work alongside local/internal operational partners to drive implementation and coordination of the assigned referrals.
+ The Specialist will have daily communication with patients, providers, and assistance programs to support the coordination and execution to contract obligations and overall patient satisfaction.
+ The Specialist will follow up with stakeholders to ensure assigned tasks are completed and initiate data/information collection and entry. Collects information relative to Program(s) and reports according to Program requirements.
+ Participates in business review presentations/contractually agreed upon meetings as directed by our clients.
+ Assists in developing related SOPs, workflow, and project plans for identified Program(s).
**Supervisory Responsibilities**
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
No - X
Yes
**Basic Education and/or Experience Requirements**
+ High School Diploma or equivalent is required.
+ At least 1 years of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.
**Basic Qualifications**
+ Knowledge of insurances (Benefit Verifications/Prior Authorization), in specialized pharmacy therapies preferred.
+ Must be detail-oriented and have a high degree of customer service focus.
+ Demonstrate effective interpersonal communication skills.
+ Ability to work independently, problem solve, and collaborate with cross-functional team members and leadership across all levels of the organization.
+ Proficient computer skills that include the ability to effectively use the Microsoft Office Suite tools.
**Physician Demand Requirements**
+ Must be able to work on a personal computer or laptop computer for extended periods of time.
**Preferred Qualifications & Interests (PQIs)**
+ One year of specialty pharmacy, home infusions, home care, or health insurance experience.
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay Range is $26.67-$44.44
**Benefits:**
-Medical, Dental, & Vision Insurance
-Paid Time off
-Bonding Time Off
-401K Retirement Savings Plan with Company Match
-HSA Company Match
-Flexible Spending Accounts
-Tuition Reimbursement
-myFlexPay
-Family Support
-Mental Health Services
-Company Paid Life Insurance
-Award/Recognition Programs
_Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information._

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.

**Job Description**
**Job Title**
**Senior Support Services Owner**
**Job Summary**
We are seeking a client-focused, detail-oriented Senior Support Services Owner to oversee change and incident management for an aligned healthcare IT client site. This individual is pivotal in improving client satisfaction with our electronic healthcare system by proactively managing incidents, changes, defects, and enhancements, and ensuring a seamless experience for both clinical and administrative users.
**Responsibilities**
- **Client Relationship Management:**
- Act as the primary point of contact for client site regarding all change and incident management issues.
- Build strong, trust-based relationships with client stakeholders, escalating concerns and providing regular status updates.
- **Incident & Defect Management:**
- Oversee the logging, tracking, prioritization, and resolution of system incidents and defects.
- Coordinate root cause analysis and ensure timely communication and incident resolution in line with service-level agreements (SLAs).
- **Change & Enhancement Oversight:**
- Manage the process for reviewing, validating, and implementing changes and enhancements to the electronic healthcare system.
- Collaborate with internal technical teams and client leads to assess risk, communicate impacts, and ensure success.
- **Continuous Improvement:**
- Analyze incident and change trends to identify opportunities for system/process improvements.
- Champion client feedback initiatives, translating insights into actionable enhancements.
- **Communication & Reporting:**
- Develop effective communication channels and protocols with client site leaders and end users.
- Prepare and deliver concise reports and presentations regarding system performance, incident trends, and change outcomes.
- **Cross-Team Collaboration:**
- Partner closely with product, development, support, and operational teams to ensure client needs are met and expectations managed.
- Participate in regular internal and client-facing meetings, ensuring appropriate follow-ups and actions.
**Qualifications**
- **Experience:**
- 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued).
- Experience managing change and incident processes in a clinical or healthcare setting.
- **Skills:**
- Strong understanding of incident management, change management, and ITIL best practices.
- Excellent interpersonal, negotiation, and client communication skills.
- Analytical thinker, adept at problem-solving and process improvement.
- **Certifications (preferred):**
- ITIL Foundation, CSM/CSP, or relevant change/incident management certifications.
- Cerner or similar EHR/EMR certifications.
**What Success Looks Like**
You are passionate about improving the client's day-to-day experience with their electronic healthcare system. Your proactive management of incidents, changes, defects, and enhancements directly drives higher user satisfaction, adoption, and patient care quality at your client site.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $33.94 to $7.88 per hour; from: 70,600 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA Join our Talent Network
Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA C-CHR-24-048
TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services.
Duties and Responsibilities:
+ Receive customer trouble tickets and service requests for desktop support.
+ Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.
+ Manage ticketing system, by ensuring that tickets have been assigned, and staff coverage is available.
+ Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals.
+ Troubleshoot and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
+ Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors.
+ Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches.
+ Install encryption systems used to protect the data of portable systems such as laptops.
+ Identify and install required drivers.
+ Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
+ Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor.
+ Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.
+ Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).
+ Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).
+ Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB). Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.
+ Coordinate with Information Assurance functional leads in support of HBSS services.
+ Contribute to SharePoint library.
+ Follow all policies, procedures, and regulations.
+ Support the creation of SharePoint accounts.
+ Provide oversight/training of junior staff as required.
+ Maintain currency on technology and service capabilities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 5+ years of relevant experience.
+ Combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD -M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program

Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA Join our Talent Network
Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA C-CHR-24-047
TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.
Duties and Responsibilities:
+ Perform critical hardware and software updates to meet Army and DoD security requirements.
+ Troubleshoot end users' enterprise email system configurations.
+ Respond to all customer trouble requests and the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines.
+ Resolve customer issues using automated remote-control software or other remote tools where possible.
+ Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues.
+ Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, provide user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
+ Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
+ Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that have authorized access to the network.
+ Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripherals.
+ Comply with configuration management guidance on user systems as the environment changes.
+ Provide Technical Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically designated as "Baseline" in the AITP Services List.
+ Provide Web Support Services, Web Host, Website, Web Application, Web Development, and Web Maintenance as baseline AITP services.
+ Analyze and improve the current capabilities of existing backup systems and off-site storage sites on an ongoing basis.
+ Provide technical support for the backup systems and components.
+ Provide technical support in the areas of internet, intranet, portal, and web collaboration access in the areas of systems administration. Web access shall be established via military NIPRNET connectivity. T
+ Follow Army directives in developing and deploying single sign-on technology utilizing the CAC card Single Sign-on.
+ Maintain and operate the classified and unclassified data center which houses the server farm.
+ Provide support in the planning, design, and preparation through the actual relocation of servers to an alternative data center site if a move is mandated by the government.
+ Design and operate SANs and Enterprise Backup Systems from within the Data Center.
+ Respond to and resolve any failure or critical systems or components in the data center within two (2) hours during the normal duty day.
+ Participate in phases of a technical solution, including analysis, evaluation, and integration into the existing infrastructure.
+ Apply higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions; provide technical expertise in system design and development.
+ Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of specific server functions/configurations to ensure reliability. Critical systems are subject to change but generally will include the following servers: DHCP, File (SAN), Print, Back-Up, and Web.
+ Provide systems administration, with a primary focus on server virtualization.
+ Utilize ESX VMware in load/capacity analysis, trend monitoring, resource utilization, systems analysis, automated systems design, system development cycles and concepts, and information processing standards and methods to identify operational/processing problems, evaluate alternative approaches, adapt precedents and procedures, and plan and implement or recommend resolution.
+ Install security patches in accordance with (IAW) configuration management policies for all servers assigned.
+ Apply systems design, development, installation, operations, and maintenance concepts, methods, and procedures according to the Security Technical Implementation Guides (STIGs).
+ Provide support and must have coverage from 0600 to 1800 hours Monday through Friday and must be available on an on-call basis to provide immediate assistance in the event of a system failure or other demands as required.
+ Provide support in the area of accounts creation as needed and as determined by a government representative overseeing the Server Team. Cross-training is required in all NEC functionalities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 1+ years of relevant experience.
+ A combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD -M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program

Information Assurance III - Audit Support Services
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity:**
Reporting directly to the Chief for Cyber Readiness, you will provide audit support that manages NGA's preparation for, execution of, and response to external cyber audits such as Command Cyber Operational Readiness Inspection (CCORI), Command Cyber Readiness Inspection (CCRI), Cybersecurity Service Provider (CSSP), Federal Information Security Management Act (FISMA), and Federal Information Systems Controls Audit Manual (FISCAM) audits. This includes, but is not limited to, aggregating documents and artifacts, securing the facilities and infrastructure necessary to house auditors and meetings, developing presentations, briefs, and other products as needed to brief stakeholders on audit readiness status, coordinating audit activities across the NGA enterprise, and conducting routine internal audit assessments to ensure a continuous level of audit readiness. Candidates performing audit support services shall have or obtain within six months of start a certification that is compliant with DoD and DoD -M 1040 IAT Level II and CSSP Auditor.
**Responsibilities:**
+ Ensure the Cybersecurity Operation Cell (CSOC) is prepared to successfully pass inspections and audits at all times; this includes but is not limited to identifying the audit criteria for CCRI/CCORI, FISMA, FISCAM, and CSSP audits.
+ Review regulations, directives, guidance, grading criteria, regulations, and other documents and products as required to identify applicable cybersecurity standards and inspection criteria;
+ Perform self-assessments of CSOC services to identify deficiencies, gaps, or other issues and provide remediation recommendations to the Chief of Cyber Readiness.
+ Coordinate and collaborate with other Contracts, Government entities, and activities to identify and remediate any findings outside the direct control of TCS staff.
+ As required, provide status briefings and reports to the Government on the status of findings and remediation status.
+ Regularly attend meetings held both internally and community-wide
+ Develop, update, and maintain dashboards, charts, documents, reports, and other products as required to accurately depict NGA's audit readiness.
+ Provide input to the Weekly CSOC Status Report.
+ Coordinate and collaborate with any internal or external stakeholders (government and contractor) as needed or directed by the government in support of this service.
**Qualifications:**
_Required:_
+ Considerable experience preparing organizations for CCRI/CCORI, CSSP, and FISMA audits
+ Strong understanding of the NIST Cybersecurity Framework
+ Working knowledge of DOD Cybersecurity Services Evaluator Scoring Metrics (ESM) V.10
+ Working knowledge of DoDIN Inspection Coordination Guides
+ Working knowledge of DoDIN Inspection Pre-Deployment Checklists
+ Working knowledge of the areas of CCORI to include, but not limited to, DCO-IDM effectiveness, Traditional Security STIG checks, Contributing Factors, and CND Directive scoring
+ A minimum of 6 years of demonstrated experience supporting an IC or DoD agency in an auditor role.
+ Strong understanding of cybersecurity compliance policy, governance, programs, processes, and metrics.
+ Excellent verbal and writing skills with the ability to write clear and concise assessment reports
+ Demonstrated experience providing briefings to an executive audience.
+ IAT Level II certified
+ Willingness to obtain CSSP Auditor certification within 6 months of joining the team
_Desired:_
+ ISACA CISA Certified
+ IAT Level III Certified
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**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$103,800 - $218,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Our client is seeking a passionate and dedicated Community Outreach Coordinator to enhance their services for elderly individuals in Washington, D.C., US . This role is vital in building and strengthening connections within the community, promoting awareness of available resources, and facilitating access to essential support services for seniors. The Coordinator will be responsible for developing and implementing outreach strategies, organizing community events, workshops, and informational sessions targeted at seniors, their families, and caregivers. You will build and maintain relationships with local community organizations, healthcare providers, government agencies, and senior living facilities to foster collaboration and referrals. A significant part of this role involves educating the community about our client's programs, such as in-home care, transportation assistance, social engagement activities, and health support. The successful candidate will also assist in managing volunteer programs, recruiting, training, and coordinating volunteers to support outreach activities and direct service delivery. Strong communication, interpersonal, and public speaking skills are essential for engaging diverse audiences. The ability to develop compelling outreach materials and manage social media platforms for community engagement is also crucial. This position requires a compassionate individual with a deep understanding of the needs and challenges faced by the elderly population and a commitment to improving their quality of life. This role offers a hybrid work arrangement, allowing for a blend of remote work and on-site engagement in Washington, D.C., US .

Responsibilities:

• Develop and execute comprehensive community outreach strategies to connect with seniors and their families.
• Organize and promote community events, workshops, and informational sessions.
• Build and maintain strong partnerships with community organizations, healthcare providers, and local agencies.
• Educate the public about services and resources available for the elderly population.
• Manage and coordinate volunteer recruitment, training, and activities.
• Create and distribute outreach materials, including brochures, flyers, and digital content.
• Serve as a primary point of contact for community inquiries and referrals.
• Track outreach efforts and measure their effectiveness against program goals.
• Advocate for the needs of seniors within the community.
• Contribute to program development based on community feedback and identified needs.

Qualifications:

• Bachelor's degree in Social Work, Gerontology, Public Health, Communications, or a related field.
• 3-5 years of experience in community outreach, program coordination, or a related role, preferably with a focus on senior services.
• Demonstrated understanding of the challenges and needs of the elderly population.
• Excellent interpersonal, communication, and public speaking skills.
• Experience in event planning and management.
• Proficiency in developing outreach materials and utilizing social media for engagement.
• Strong relationship-building and networking abilities.
• Ability to work effectively both independently and as part of a team.
• Familiarity with the non-profit sector and community resources in the D.C. area is a plus.
• Must be comfortable working in a hybrid model, with requirements for on-site presence in Washington, D.C., US .

**Overview**
DEPARTMENT OF TRANSPORTATION TECHNICAL EXPERTISE AND SUPPORT SERVICES (DOTTESS):
Bowhead seeks individuals to network with relative to a potential opportunity supporting the Department of Transportation (DOT) Technical Expertise and Support Services directorate located in Washington, DC. This directorate is tasked with providing support for Office of Safety's mission through related activities outlined in the task order work. Office of Safety approaches safety from several areas-all rooted in the Safe System Approach. This directorate will augment this work through expertise in transportation safety (engineering, planning, and research) and associated areas (e.g., public health, sociology, advocacy, industry, nonprofits, researchers, and the public).
**Responsibilities**
Positions available may include:
+ Program Manager
+ Principle Investigator
+ Meeting Facilitator/Coordinator
+ Clerical Support
+ Technology Transfer (T2) Specialist
+ Data Analyst
+ Sr. Writer/Editor
+ Jr. Writer/Editor
+ Sr. Engineer
+ Sr. Technical Specialist
+ Jr. Technical Specialist
Bowhead seeks to network with qualified individuals relative to a potential opportunity, which is contingent upon award and not currently funded. Please click the link at the bottom of this posting to apply for consideration. Incumbent employees are encouraged to respond. No solicitations or third party applications will be accepted.
**Qualifications**
+ Required education, years of experience, and certifications will vary based on position requirements
+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
+ Ability to communicate effectively with all levels of employees and outside contacts
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend, and squat periodically
Required education, years of experience, certifications, and pay will vary based on position requirements
SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the Public Trust level. A minimum of three (3) years US residency, or US Citizenship, is required for a Public Trust clearance at this location.
#LI-KC1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-DC-Washington_
**Clearance Level Must Be Able to Obtain** _Public Trust (NAC)_
**Minimum Clearance Required** _Public Trust (NAC)_
**Travel Requirement** _N/A_