250 Support Services jobs in District Heights
Support Services Representative
Posted today
Job Viewed
Job Description
The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.
Responsibilities
- Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations
- Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
- Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system.
- Understand and determine the cause of problems quickly and apply the proper solution.
- Review and process documents for compliance with established regulations
- Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.
- Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner.
- Solve technical problems with minimal supervision.
- Navigate a computer effectively and learn to use and support multiple web-based systems quickly.
- Provide accurate and complete information to meet customer needs and achieve satisfaction.
- Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas.
- Compile and report feedback on customer satisfaction
- Other Responsibilities Assigned by Manager
- Undergraduate/associate degree or minimum two years of related work experience
- Outstanding verbal and written communications skills
- Strong analytical thinking and problem-solving skills
- Well versed in Internet usage including various browsers, settings, and maintenance
- Understanding of Microsoft Office Applications
- Strong organizational and prioritization skills
- Knowledge of payment processing and/or knowledge of financial reporting a plus
- Willingness to define new operational processes or procedures when the customer service team must take on new operational duties.
- Works well with others in a team environment.
- Strong phone handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively.
- Exceptional communication and public relations skills with strong phone/email contact abilities
- Active listener who can quickly discern customer's needs.
- Preferred experience with month-end close, CDB billing, and invoice procedures.
- Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances.
- Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.
IT Support Services
Posted today
Job Viewed
Job Description
We're a managed service provider offering support when and where you need IT. You need IT support? You got it. We offer direct access to our friendly, local IT experts. When you transfer IT services to NOC Technology, you receive a dedicated onboarding team that handles every aspect of your service transition for you. “Since having NOC, I no longer worry about our computer network, which has allowed me to focus on my other duties as a business owner. Their quick and personalized support is better than other IT firms I’ve experienced. I wish I would have hired them sooner.” Kolleen L. Simons Owner & President The Right Solution, Inc. Managed IT services perfect for small business. Fully Managed IT Support From 24/7 monitoring to proactive maintenance, we'll handle all your technology needs. Focus on running your business while we ensure maximum uptime and productivity. Co-managed IT services offer the best of both worlds- expert support and in-house control. Let our experienced team handle the technical details while you focus on running your business with added flexibility. Transform your business operations with our expert IT consulting and project services. From software development to system integration, we'll deliver solutions to fit your needs and increase efficiency. We’ve put together a round up of some of the most popular accounting software options available to small businesses in 2024. We’ll explore their pros and cons in terms of price, ease of use, flexibility, and integrations with other software to help you make an informed decision. Wondering what are some key qualities to look for when searching for and interviewing IT support companies in St. Louis? Learn what makes a good IT provider. Does Microsoft SharePoint meet your organization's security standards? IT Support based in Franklin County, MO | 1816 Hwy A, Washington, MO 63090 #J-18808-Ljbffr
Program Manager - G8 Support Services
Posted 3 days ago
Job Viewed
Job Description
Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. This Position is Subject to Contract Award JANUS Research Group is currently seeking a Program Manager for a contract to support the Deputy Chief of Staff (DCS, G8. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Qualifications: Bachelor’s Degree Expertise in Contract Management 4 years of demonstrated program management experience with project planning, execution, and performance Specialized knowledge in contract management, work planning, control of budget, task execution personnel management, and supervision of analysts and consultants Interdisciplinary skill set of PPBE, DOD acquisition process and procedures, and JCIDS Force development skills across the domains of DOTMLPF-P in a fiscally constrained environment Active Secret security clearance Desired Qualifications: How the Army Runs (HTAR) Course RQM 1010 / CLR 101: Introduction to JCIDS Course RQM 1100 series / RQM 110: Core Concepts for Requirements Management Course/Capabilities Development Course (CDC) RQM 3100 / 310: Advanced Concepts and Skills Course CLR 151: Analysis of Alternatives RQM 2500 / CLR 250: Capabilities Based Assessments RQM 2520 / CLR 252: Developing Performance Attributes Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at or calling ( . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. #J-18808-Ljbffr
Senior Analyst - G8 Support Services
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the Senior Analyst - G8 Support Services role at JANUS Research Group 4 days ago Be among the first 25 applicants Join to apply for the Senior Analyst - G8 Support Services role at JANUS Research Group This Position is Subject to Contract Award JANUS Research Group is currently seeking a Senior Analyst for a contract to support the Deputy Chief of Staff (DCS, G8. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Qualifications/Responsibilities Provide options based on ACIDS / JCIDS standards, studies, and analyses regarding the of development of warfighting capability requirements, force modernization, and rapid prototyping/fielding Provide assessments on the results of the implementation of changes to those methods and policies. The contractor will possess the ability to coordinate, develop, and integrate requirements options based on JCIDS/CCIDS/ACIDS standards for Army senior leaders Provide analysis, reviews, and options regarding the establishment or revision of Army policies and procedures IAW AR 71-9 Warfighting Capabilities Determination concerning the development of Army requirements via the ACIDS process and implementation of CJCSI 5123.01 JCIDS and the JCIDS Manual Provide analysis and assist provide analysis and develop possible options/courses of action for government consideration to improve or refine the requirements determination process, and other processes affecting the delivery of materiel capabilities to synchronize and integrate current and future requirements to best meet the needs of the Army Soldier and Joint Warfighter Provide analysis, reviews, and options in support of the validation and approval of future materiel requirements to include validation of Army and Joint documents (A-CDD, ICD, IS-ICD, CDD, IS-CDD, CDD-U, DCRs and others) by the AROC and / or JROC Ensure briefing content follows specified standards and SOPs and provides the necessary information to make informed decisions Advise requirements stakeholders including DOM divisions on briefing structure and content for ARBs, ACBs, and AROCs as well as FCBs, JCBs and JROCs 3.6.2.1.5 The Contractor shall assist in the staffing and coordination of requirements products. The Contractor manages and integrates information in KMDS/CAMs for assigned portfolios. Communicates status of requirements through the required approval processes. Performs mission analysis of potential requirements and prepares and briefs requirements approval documents. Active Secret security clearance Desired Qualifications How the Army Runs (HTAR) Course RQM 1010 / CLR 101: Introduction to JCIDS Course RQM 1100 series / RQM 110: Core Concepts for Requirements Management Course/Capabilities Development Course (CDC) RQM 3100 / 310: Advanced Concepts and Skills Course CLR 151: Analysis of Alternatives RQM 2500 / CLR 250: Capabilities Based Assessments RQM 2520 / CLR 252: Developing Performance Attributes Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at or calling ( . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at JANUS Research Group by 2x Get notified about new Senior Analyst jobs in Washington, DC . Washington DC-Baltimore Area $75,000.00-$5,000.00 3 weeks ago Senior Analyst, Business Process Innovation Senior Business Process & Performance Analyst Arlington, VA 95,000.00- 115,000.00 2 weeks ago Senior Analyst/Associate, Underwriting, Healthcare Lending Maryland, United States 86,300.00- 118,700.00 2 weeks ago Competition and Consumer Protection Compliance Senior Analyst Washington, DC 107,000.00- 153,000.00 5 days ago Sr Business Analyst, Amazon University Talent Acquisition Arlington, VA 106,400.00- 185,000.00 1 week ago Washington, DC 110,000.00- 140,000.00 6 days ago Sr Business Analyst, Amazon University Talent Acquisition Senior Consultant, Leave Management (Fully Remote) Bethesda, MD 150,000.00- 230,000.00 1 week ago Operations Senior Analyst - G8 Support Services Acquisition Management Support -Program analyst Senior Research Analyst - Private Markets Washington, DC 100,000.00- 175,000.00 2 weeks ago Manpower Senior Analyst - G8 Support Services McLean, VA 115,000.00- 151,500.00 1 week ago Washington, DC 75,000.00- 120,000.00 1 month ago Acquisition Management Support -Program analyst II Senior Program Analyst - Foreign Military Sales Readiness Senior Analyst - G8 Support Services Washington DC-Baltimore Area 110,000.00- 115,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Helpdesk Support Services Specialist - Senior
Posted 10 days ago
Job Viewed
Job Description
Ft. Belvoir, VA Join our Talent Network
Helpdesk Support Services Specialist - Senior
Ft. Belvoir, VA C-CHR-24-048
TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services.
Duties and Responsibilities:
+ Receive customer trouble tickets and service requests for desktop support.
+ Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.
+ Manage ticketing system, by ensuring that tickets have been assigned, and staff coverage is available.
+ Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals.
+ Troubleshoot and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
+ Coordinate problem resolution with other groups and outside organizations, including other support contractors and hardware and software vendors.
+ Build new systems or the bulk imaging of approved operating systems, baseline software applications, and required security patches.
+ Install encryption systems used to protect the data of portable systems such as laptops.
+ Identify and install required drivers.
+ Manage Active Directory and Networks, including adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
+ Resolve service requests and user incidents for VoIP through remote administration actions (troubleshooting, repairing) that do not require touch labor.
+ Install, diagnose, and correct problems with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed Desktop Validator, and Active Client.
+ Ensure systems are configured in accordance with DoD-published Security and Technical Information Guides (STIGs).
+ Work with System Administrators and Database Administrators to install, configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).
+ Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB). Respond and support HBSS, ACAS, SIPRNET, and VTC services as required.
+ Coordinate with Information Assurance functional leads in support of HBSS services.
+ Contribute to SharePoint library.
+ Follow all policies, procedures, and regulations.
+ Support the creation of SharePoint accounts.
+ Provide oversight/training of junior staff as required.
+ Maintain currency on technology and service capabilities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 5+ years of relevant experience.
+ Combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program
Junior Helpdesk Support Services Specialist
Posted 10 days ago
Job Viewed
Job Description
Ft. Belvoir, VA Join our Talent Network
Junior Helpdesk Support Services Specialist
Ft. Belvoir, VA C-CHR-24-047
TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support.
Duties and Responsibilities:
+ Perform critical hardware and software updates to meet Army and DoD security requirements.
+ Troubleshoot end users' enterprise email system configurations.
+ Respond to all customer trouble requests and the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines.
+ Resolve customer issues using automated remote-control software or other remote tools where possible.
+ Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues.
+ Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, provide user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
+ Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
+ Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that have authorized access to the network.
+ Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripherals.
+ Comply with configuration management guidance on user systems as the environment changes.
+ Provide Technical Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically designated as "Baseline" in the AITP Services List.
+ Provide Web Support Services, Web Host, Website, Web Application, Web Development, and Web Maintenance as baseline AITP services.
+ Analyze and improve the current capabilities of existing backup systems and off-site storage sites on an ongoing basis.
+ Provide technical support for the backup systems and components.
+ Provide technical support in the areas of internet, intranet, portal, and web collaboration access in the areas of systems administration. Web access shall be established via military NIPRNET connectivity. T
+ Follow Army directives in developing and deploying single sign-on technology utilizing the CAC card Single Sign-on.
+ Maintain and operate the classified and unclassified data center which houses the server farm.
+ Provide support in the planning, design, and preparation through the actual relocation of servers to an alternative data center site if a move is mandated by the government.
+ Design and operate SANs and Enterprise Backup Systems from within the Data Center.
+ Respond to and resolve any failure or critical systems or components in the data center within two (2) hours during the normal duty day.
+ Participate in phases of a technical solution, including analysis, evaluation, and integration into the existing infrastructure.
+ Apply higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions; provide technical expertise in system design and development.
+ Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of specific server functions/configurations to ensure reliability. Critical systems are subject to change but generally will include the following servers: DHCP, File (SAN), Print, Back-Up, and Web.
+ Provide systems administration, with a primary focus on server virtualization.
+ Utilize ESX VMware in load/capacity analysis, trend monitoring, resource utilization, systems analysis, automated systems design, system development cycles and concepts, and information processing standards and methods to identify operational/processing problems, evaluate alternative approaches, adapt precedents and procedures, and plan and implement or recommend resolution.
+ Install security patches in accordance with (IAW) configuration management policies for all servers assigned.
+ Apply systems design, development, installation, operations, and maintenance concepts, methods, and procedures according to the Security Technical Implementation Guides (STIGs).
+ Provide support and must have coverage from 0600 to 1800 hours Monday through Friday and must be available on an on-call basis to provide immediate assistance in the event of a system failure or other demands as required.
+ Provide support in the area of accounts creation as needed and as determined by a government representative overseeing the Server Team. Cross-training is required in all NEC functionalities.
+ Other duties as assigned.
Minimum Qualifications:
+ Bachelor's degree in a related field and 1+ years of relevant experience.
+ A combination of experience and training may be used in lieu of a degree.
+ Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002.
+ Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required.
+ Secret clearance Tier 5 investigation required.
Join our Talent Network
Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program
Project Manager Master-ADHCA Support Services
Posted 6 days ago
Job Viewed
Job Description
Location: Falls Church, VA
Work Environment: Onsite
Clearance Required: Public Trust
Status: Contingent
Knowesis, a dynamic and forward-thinking company, is currently seeking an exceptional Program Manager Master for ADHCA Support Services to oversee business operations within ADHCA, providing support for military personnel, civilian personnel, manpower, and resource management. This role supports the Director for Healthcare Administration.
To be eligible for this position, candidates a Public Trust clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
- Manage business operations support within ADHCA.
- Provide support for military and civilian personnel management.
- Oversee manpower and resource management activities.
- Minimum of 5 years of consulting and/or directly relevant industry experience.
- Bachelor's Degree in related field
- Familiarity of the DoD and the Defense Health Agency is highly desired.
- Organizes, directs, and manages contract operation support functions, involving multiple, complex, and inter-related project tasks.
- Manages teams of contract support personnel at multiple locations.
- Maintains and manages the client interface at the senior levels of the client organization.
- Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules.
- Health (PPO & HDHP) Insurance, Dental, Vision, STD & LTD, Basic Life Insurance, 401k Company Match, & Voluntary Products.
Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Be The First To Know
About the latest Support services Jobs in District Heights !
Manpower Senior Analyst - G8 Support Services
Posted 16 days ago
Job Viewed
Job Description
Manpower Senior Analyst - G8 Support Services Join to apply for the Manpower Senior Analyst - G8 Support Services role at JANUS Research Group Manpower Senior Analyst - G8 Support Services 16 hours ago Be among the first 25 applicants Join to apply for the Manpower Senior Analyst - G8 Support Services role at JANUS Research Group This Position is Subject to Contract Award JANUS Research Group is currently seeking a Manpower Senior Analyst for a contract to support the Deputy Chief of Staff (DCS, G8. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Duties And Responsibilities Provide EE PEG assessments of all civilian authorizations, requirements, costing and Full Time Equivalents. Conduct analysis at various levels of manpower staffing, trends and affordability across multiple years utilizing Army databases. Conduct cost assessments by command and by MDEP, APE, APPN and ROC for direct and reimbursable civilians to identify civilian affordability shortfalls and shortfalls caused by Schedule 8 manpower adjustments and investment changes conducted by portfolios. Review Command Initiated Change Packages (CICPs) for format accuracy, impact, affordability, and justifications and provide analysis and recommendation of schedule 8s. This includes making options concerning CICPs, developing the briefing packages for Senior Leaders, and providing supporting documents for Division leadership approval. Draft the annual EE PEG Manpower Review tasking documentation and coordinate suspense and receipt of all replies from commands and track compliance. Coordinate EE PEG Manpower Reviews and provide timeline, briefing order and listing of attendees for approval. Prepare Manpower Reviews executive summaries and track status of due outs. Review commands manpower submissions for completeness and accuracy and provide assessment and recommendation on readiness of the materials from the command. Assess Commanders Program Assessment (CPA) submissions, coordinate for IPRs with commands, develop briefing products and reports to support decision making Qualifications Bachelor’s Degree 4 years of experience performing Manpower Analysis Active Secret security clearance Desired Qualifications How the Army Runs (HTAR) Course RQM 1010 / CLR 101: Introduction to JCIDS Course RQM 1100 series / RQM 110: Core Concepts for Requirements Management Course/Capabilities Development Course (CDC) RQM 3100 / 310: Advanced Concepts and Skills Course CLR 151: Analysis of Alternatives RQM 2500 / CLR 250: Capabilities Based Assessments RQM 2520 / CLR 252: Developing Performance Attributes Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at or calling ( . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at JANUS Research Group by 2x Get notified about new Laborer jobs in Washington, DC . Rockville, MD $3,200.00-$,000.00 16 hours ago Maintenance Worker I - (Storm Water Maintenance) Alexandria, VA 800.00- 1,200.00 16 hours ago Maintenance Worker I - (Parks and Facilities - Construction or Landscaping) Carp. Apprentice - for Capital One Arena Jobsite Supervisory Assistant Facilities Operations Specialist. Washington, DC 84,601.00- 131,826.00 3 days ago Washington DC-Baltimore Area 20.00- 25.00 10 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Readiness Senior Analyst - G8 Support Services
Posted 16 days ago
Job Viewed
Job Description
Readiness Senior Analyst - G8 Support Services Readiness Senior Analyst - G8 Support Services 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This Position is Subject to Contract Award JANUS Research Group is currently seeking a Readiness Senior Analyst for a contract to support the Deputy Chief of Staff (DCS, G8. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Qualifications/Responsibilities Support Division’s readiness analysis mission to conduct in-depth analysis of Army and unit equipping readiness, identifying equipment readiness issues proposing solution sets. Identify the root causes of Army Equipment on Hand (EOH) un-readiness and systemic reported equipment shortages as recorded by the Army Readiness Management System (ARMS). Perform data trend analysis that includes coordination and staffing with ACOMs, G-4 and AMC. The staffed Trends Analysis chart will be provided monthly to the Branch Chief Participate in efforts to increase S-Level Unit Readiness including coordinating with ACOM and ASCCs, identifying Army excess equipment Coordinate solutions to resolve excess imbalance Support the effort for conducting the monthly readiness update to the Army and DCS G-8 leadership Coordinate the development and assembling of the briefing books and provide support in the execution of the meeting Review assigned policies and regulations for DCS G-8 equipping equities recommending edits for government approval Possess the staff skills required to examine interoperability of capabilities between different levels of modernization Conduct the necessary reviews and analysis and prepare senior leaders for issues under discussion in support of the Interoperability Assessment as part of the Strategic Readiness Tenet(s) Active Secret security clearance Desired Qualifications How the Army Runs (HTAR) Course RQM 1010 / CLR 101: Introduction to JCIDS Course RQM 1100 series / RQM 110: Core Concepts for Requirements Management Course/Capabilities Development Course (CDC) RQM 3100 / 310: Advanced Concepts and Skills Course CLR 151: Analysis of Alternatives RQM 2500 / CLR 250: Capabilities Based Assessments RQM 2520 / CLR 252: Developing Performance Attributes Salary : $120,000 - $40,000 Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at or calling ( . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Strategy/Planning and Information Technology Industries Government Relations Referrals increase your chances of interviewing at Cape Henry Associates, Acquired by JANUS Research Group by 2x Sign in to set job alerts for “Senior Analyst” roles. Washington, DC $120 000.00- 150,000.00 1 week ago Washington DC-Baltimore Area 75,000.00- 85,000.00 1 day ago Senior Business Process & Performance Analyst Senior Analyst, Business Process Innovation Senior Analyst/Associate, Underwriting, Healthcare Lending Senior Budget Analyst - Office of Budget and Performance Management (OBPM) Arlington, VA 95,000.00- 115,000.00 2 weeks ago Competition and Consumer Protection Compliance Senior Analyst Washington, DC 107,000.00- 153,000.00 6 days ago Sr Business Analyst, Amazon University Talent Acquisition Arlington, VA 106,400.00- 185,000.00 1 week ago Washington, DC 110,000.00- 140,000.00 1 week ago Operations Senior Analyst - G8 Support Services Washington, DC 120,000.00- 140,000.00 2 weeks ago Manpower Senior Analyst - G8 Support Services Washington, DC 120,000.00- 140,000.00 1 week ago Sr Business Analyst, Amazon University Talent Acquisition Rockville, MD 132,288.00- 191,082.67 1 month ago Senior Consultant, Leave Management (Fully Remote) Bethesda, MD 150,000.00- 230,000.00 1 week ago Washington DC-Baltimore Area 110,000.00- 115,000.00 1 week ago Acquisition Management Support -Program analyst Senior Research Analyst - Private Markets Washington, DC 100,000.00- 175,000.00 2 weeks ago Acquisition Management Support -Program analyst II McLean, VA 70,000.00- 78,000.00 2 days ago Maryland, United States 75,000.00- 120,000.00 1 week ago Washington, DC 75,000.00- 120,000.00 1 month ago McLean, VA 115,000.00- 151,500.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Manpower Senior Analyst - G8 Support Services
Posted 16 days ago
Job Viewed
Job Description
Manpower Senior Analyst - G8 Support Services Manpower Senior Analyst - G8 Support Services 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This Position is Subject to Contract Award JANUS Research Group is currently seeking a Manpower Senior Analyst for a contract to support the Deputy Chief of Staff (DCS, G8. The DCS G-8 is the principal military advisor to the Chief of Staff, Army (CSA) and the Assistant Secretary of the Army, Financial Management and Comptroller (ASA(FMC)) for the Programming phase of the Planning, Programming, Budgeting, and Execution (PPBE) process. The DCS, G-8 coordinates with the Assistant Secretary of the Army, Acquisition, Logistics, and Technology (ASA(ALT)) on all proposed programming and process recommendations related to ongoing and future acquisition programs and science and technology initiatives. The DCS, G-8 coordinates with Army Futures Command (AFC) for program funding for all elements of the future force materiel modernization enterprise. Duties And Responsibilities Provide EE PEG assessments of all civilian authorizations, requirements, costing and Full Time Equivalents. Conduct analysis at various levels of manpower staffing, trends and affordability across multiple years utilizing Army databases. Conduct cost assessments by command and by MDEP, APE, APPN and ROC for direct and reimbursable civilians to identify civilian affordability shortfalls and shortfalls caused by Schedule 8 manpower adjustments and investment changes conducted by portfolios. Review Command Initiated Change Packages (CICPs) for format accuracy, impact, affordability, and justifications and provide analysis and recommendation of schedule 8s. This includes making options concerning CICPs, developing the briefing packages for Senior Leaders, and providing supporting documents for Division leadership approval. Draft the annual EE PEG Manpower Review tasking documentation and coordinate suspense and receipt of all replies from commands and track compliance. Coordinate EE PEG Manpower Reviews and provide timeline, briefing order and listing of attendees for approval. Prepare Manpower Reviews executive summaries and track status of due outs. Review commands manpower submissions for completeness and accuracy and provide assessment and recommendation on readiness of the materials from the command. Assess Commanders Program Assessment (CPA) submissions, coordinate for IPRs with commands, develop briefing products and reports to support decision making Qualifications Bachelor’s Degree 4 years of experience performing Manpower Analysis Active Secret security clearance Desired Qualifications How the Army Runs (HTAR) Course RQM 1010 / CLR 101: Introduction to JCIDS Course RQM 1100 series / RQM 110: Core Concepts for Requirements Management Course/Capabilities Development Course (CDC) RQM 3100 / 310: Advanced Concepts and Skills Course CLR 151: Analysis of Alternatives RQM 2500 / CLR 250: Capabilities Based Assessments RQM 2520 / CLR 252: Developing Performance Attributes Salary : $120,000 - $40,000 Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at or calling ( . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Strategy/Planning and Information Technology Industries Government Relations Referrals increase your chances of interviewing at Cape Henry Associates, Acquired by JANUS Research Group by 2x Get notified about new Laborer jobs in Washington, DC . WASHINGTON DC: Laborer, Wet Utilities - Edgewood Commons V, Washington DC Alexandria, VA 800.00- 1,200.00 11 hours ago Rockville, MD 3,200.00- 5,000.00 2 days ago Maintenance Worker I - (Parks and Facilities - Construction or Landscaping) Washington, DC 3,599.00- 3,599.00 1 day ago Supervisory Assistant Facilities Operations Specialist. Washington, DC 84,601.00- 131,826.00 1 week ago Supervisory Assistant Facilities Operations Specialist. Washington, DC 84,601.00- 131,826.00 1 week ago Langley Forest, VA 17.00- 17.85 2 weeks ago Langley Forest, VA 17.00- 17.85 1 day ago Chantilly, VA 800.00- 1,200.00 11 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr