67 System Support jobs in the United States

Job Description

IT Systems Specialist | Century City Law Firm

Job Title: IT Systems Specialist
Location: Onsite - Century City, CA
Schedule: 8:30 AM - 5:30 PM (occasional off-hours support required)
Compensation: $45-$0/hour (approx. 90K- 105K annualized salary)

A boutique law firm in Century City is seeking an IT Systems Specialist to be their go-to technology resource. This role is onsite and supports around 60 end-users across the firm's office and remote staff.

You'll play a key role in ensuring smooth daily operations, onboarding staff, and guiding the firm through technology transitions. You will report directly to one of the firm's partners, with weekly one-on-one meetings and a chance to present updates monthly to the partners.

This position also involves collaboration with the firm's external Managed Services Provider (MSP) to handle escalations and larger infrastructure needs.

Responsibilities:

• Provide day-to-day technical support for attorneys and staff (hardware, software, printers, cloud-based systems)
• Manage user accounts in Microsoft Active Directory and support Microsoft Office 365 suite
• Support and help optimize iManage (document management system) - including setting up workspaces and training staff
• Guide the firm through technology upgrades and transitions (e.g., RingCentral ? Microsoft Teams)
• Onboard new employees, provide training, and serve as the primary contact for IT needs
• Coordinate with the firm's MSP and external vendors (Coyote, Mimecast, MSP's system for accounting)
• Support cloud environment, Citrix access, and firm-wide security practices
• Push forward IT projects, provide updates during meetings, and keep stakeholders accountable
• Occasional after-hours support (e.g., PDF or system access issues)

• Prior IT support experience in a professional services environment (law firm experience is REQUIRED)
• Strong knowledge of Microsoft environments (Active Directory, O365, Teams)
• Experience with document management systems (iManage strongly preferred; training available)
• Knowledge of Citrix, Mimecast, and SharePoint is a plus
• Excellent communication skills-patient, professional, and able to train non-technical users
• Self-starter, able to work independently, and comfortable being the sole IT resource onsite

• Work directly with firm leadership in a visible, trusted role
• Weekly one-on-ones with a partner, plus monthly presentations to the partners
• Opportunity to shape and guide the firm's technology roadmap
• Collaborative culture with direct leadership engagement

The Project Manager is responsible for managing company equipment, personnel, and other resources within the projects allotted budget and schedule.

1. Manage projects using thorough understanding of both technical and practical aspects of DEC/SEC scope.
2. Contract administration including thorough reviews with accounting and project executives.
3. Identify, manage, prioritize and delegate tasks as appropriate within the project.
4. Ensure safety protocols are developed, implemented and executed, specifically all reporting and PPE requirements as required by OSHA, company and project site.
5. Anticipate consequences of actions, potential problems or opportunities for change.
6. Manage deadlines, project scheduling and communication to project team.
7. Manage RFI process through and with Project Engineering team members.
8. Oversee and manage project documentation (i.e., criteria and compliance logs).
9. Manage all job positions, descriptions and necessary chains of command within the project structure.
10. Manage others, to include assign tasks, review work, provide regular feedback, provide support in career development.
11. Partner with Project Superintendent to balance resources and manpower on the project.
12. Be a liaison with General Contractor, Architect, Owner and project team members on an ongoing basis.
13. Manage and conduct Constructability Reviews with members of the project team, including both field personnel and engineering.
14. Schedule and support the processing, review and timely delivery of shop drawings and submittals; may occasionally general submittals.
15. Create and/or participate in change estimates.
16. Facilitate and coordinate processes and communication including vendor/subcontractor buyout; interactions between vendor/subcontractor and Engineering; purchase/release of material after approved submittals.
17. Responsible for final draft and review of all POs, Purchase Agreements and Subcontract Agreements.
18. Develop and set up a thorough project budget and manage it throughout the project accordingly.
19. Provide final review and approval of all invoices for his/her projects within required timelines.
20. Responsible for updating weekly estimate final costs as well as managing monthly cash flow and cost reporting.
21. Create schedules of value, monthly billings and monthly billing reports to accounting.
22. With the project superintendent, manage labor production reporting throughout the duration of the project.
23. Manage the Project Quality Control in terms of punchlist oversight and/or development.
24. Provide mentorship for junior project team members.

• Drive and operate company and rental vehicles.
• Lift up to 30lbs.
• Travel to various projects as assigned and as is reasonable.
• Perform basic office duties, including typing, copying, emailing, etc.
• Operate tools and machinery as required.
• May be required to work outside of normal business hours, as dictated by project needs.
• Communicate regularly and effectively as appropriate.
• Maintain the standards, culture and values of CML Security.
• Other duties as assigned.

1. Bachelors degree in Engineering, Construction Management or related field.
2. Five years of project management experience, project engineering or related industry experience; general contracting experience strongly preferred.
3. At least six months field installation experience.
4. Microsoft Suite of Software, Microsoft Project, Adobe or Bluebeam, Timberline or similar accounting software; AutoCAD and Onscreen Takeoff considered a plus.
5. Thorough knowledge of construction contract documentation.

Pay Range: $75,000 to $120,000 Annually

Estimated Fill Date: January 2025

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone:
Email:

Equal Opportunity Employer, including disabled and veterans.

About the job Payments System Support Professional

Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Payments System Support Professional requires:

Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience

Business analyst

Data analyst

Awareness & knowledge of incident management, business resilience, and payment operations.

A self-starter with the ability to proactively identify individual priorities based upon team goals.

Financial institution

Payments

Problem solving, incident management

Leading & coordinating troubleshooting meeting

Reporting and analytics

Defining, writing user requirements

Identifying and managing risk and escalations

Train others on new processes

Writing new procedures

Payments System Support Professional needs:

Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms

Triage and escalate cases with Legal, Compliance, and Regulatory Relations

Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required

Job Description:

Job Title: Systems Support Technician

Start Date: ASAP

Position Type: Contract

Duration: 09 + Months

Location: 47 Trinity Ave SW, Atlanta, GA 30334 (Hybrid)

Interview Type: Webcam

Short Description: Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications.

Role and Responsibilities:

• Create RACF IDs for all Mainframe users.
• Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
• Conduct periodic (normally quarterly) re-certification of all users, including Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
• Periodically (normally 60 or 90 days) identify and remove inactive users.
• Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
• Assist with the state and federal audit processes.
• Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies:

• Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
• Ability to work effectively with personnel at multiple levels of the organization.
• Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
• Excellent oral, written, presentation and interpersonal communication skills.

Skills:

• High school diploma or GED - Required
• 1 Years Previous RACF experience - Required
• 3 Years Help desk support for end users experience - Required
• 1 Years Computer systems, internet security, and data privacy experience - Required
• Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people - Required
• Strong work ethic, interpersonal, and communication skills - Required
• Comfortable communicating in person and via phone/email with peers, management, contractors, and vendors - Required
• Ability to multitask in a fast-paced environment - Required

___

V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital.Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include: NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA.

If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.

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