139 System Support jobs in the United States

• Proficient in Spanish

• Experience working in higher education

• Proven organizational skills, including time management
• Project management experience
• Strong analytical and problem-solving skills
• Self-sufficiency and the ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail

• Learn how military skills translate to civilian opportunities with O*Net Online

• Respond to and resolve technical support requests via ticketing system (hardware, software, network, access issues, etc.)
• Provide remote support to employees as needed
• Assist in creating automations and workflows to improve operational efficiency

• Build and maintain dashboards using tools such as Power BI, Snowflake, etc.
• Generate regular system performance and incident reports

• Set up and decommission user accounts, email, access permissions, and devices
• Maintain records of IT asset assignment and user configurations

• Conduct security awareness tasks such as phishing simulations
• Assist in monitoring suspicious activity and reporting incidents

• Perform routine software updates, backups, and basic troubleshooting
• Support the implementation of new tools and systems

• Document IT procedures and user guides
• Identify opportunities for process improvements within business systems operations

• Associate's or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
• 1-3 years of experience in an IT support or help desk role
• Familiarity with ticketing systems (e.g., Asana, Freshservice, etc.)
• Basic knowledge of automation tools (Zapier, Power Automate, etc.)
• Experience with data visualization and reporting tools (Excel, Power BI, Google Sheets, etc.)
• Understanding of user provisioning in cloud environments (Microsoft 365, Google Workspace, etc.)
• Knowledge of coding languages is a plus
• Foundational understanding of cybersecurity best practices
• Excellent communication and customer service skills
• Ability to multitask and manage priorities in a fast-paced environment

• Competitive pay package including a salary range of $65,000 to $70,000 annually.
• Development opportunities to grow your skills in all areas of IT and Business Systems.
• Inclusive and collaborative team culture.
• Medical, dental, vision, and ancillary insurance options.
• 401k programs including both pre-tax and Roth contribution options.
• Remote first approach. In fact, our entire company is remote.
• Tuition assistance program at Bellevue University which offers amazing online programs for associates, bachelors, masters, and doctoral degrees.

Your Title: System Support Specialist

Job Location: Portsmouth, NH

Our Division: B2W

Do you thrive on diagnosing and debugging intricate electro/mechanical, software, and networked systems when no one else can?

Role Overview

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.

What You Will Do

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

• Advanced Technical Support

• Problem Analysis and Reporting

• Customer Installation and Training

• Documentation and Knowledge Sharing

What Skills & Experience You Should Bring

• Bachelor's degree in a relevant technical field (preferred).

• Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.

• Exceptional troubleshooting and problem-solving skills.

• Proficiency in utilizing technical tools and resources.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with diverse teams and customers.

• Strong customer-centric mindset and dedication to delivering exceptional technical support.

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:

About Your Location

Headquartered on the historic Portsmouth, NH, waterfront, B2W Software empowers heavy civil construction companies to win more work and complete it more profitably.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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• Provide support including but not limited to desktop, mobile devices, networks, and asset management
• Troubleshoot and resolve customer related Information Technology (IT) issues via telephone, email, or in-person
• Install IT related infrastructure, equipment, and/or electronic devices in accordance with security and industry standards
• Document support activity in designed ticketing or tracking system
• Provide professional solutions to end-users regarding requirements status and/or escalate requirement to appropriate support level for further resolution
• Develop Standard Operating Procedures and solutions for reoccurring issues and disperse to end-users

• Minimum of 3 years' experience performing computer/hardware/software troubleshooting and help desk support functions
• Active TS/SCI Clearance required
• DOD 8570 IAT Level I certified
• General understanding of asset management with security requirements status and/or escalate requirement to support level for further resolution
• Experience supporting software and network applications

• IAT Level II desired

Are you a tech-savvy problem-solver with a passion for system support  and collaboration ? Join our team as a Customer Solutions Specialist in Glen Allen, VA, where you'll play a key role in driving the success of our Embedded Knowledge Management (EKM) remote monitoring program.

In this role, you'll oversee the setup, coordination, and management of print devices. Working closely with Sales, you'll initiate remote assessments, handle automated supply replenishments, and ensure smooth installations. You'll use industry-leading tools like HP Smart Device Services, Canon, and Konica Minolta integrations, along with predictive analytics to monitor fleet health and ensure optimal performance.

Key Responsibilities:

• System Support : Serve as the primary point of contact for EKM installations and remote monitoring setups, ensuring seamless execution and timely resolution of any issues.

• Collaboration : Work closely with Sales, Device Management (DM), and MAPS teams to initiate remote assessments, onboard devices, and facilitate automated supply replenishments.

• Monitoring & Reporting : Use EKM software tools to monitor fleet health, track device life counts, error codes, supply levels, and performance indicators. Generate automated reports and trigger alerts as needed.

• Supply Chain Management : Monitor supply levels for Canon and Konica Minolta devices, proactively initiating shipments based on predictive insights and predefined thresholds.

• Account Management : Coordinate with vendors (HP, Supplies Network) and internal teams to ensure smooth operations and maintain up-to-date resources, sales forms, and security documentation.

• Documentation Management : Maintain accurate, accessible records of all EKM resources, ensuring proper storage and sharing of tools, guidelines, and vendor-related collateral.

What sets us apart? We're a family-owned company that values respect, innovation, and collaboration . We support our team members' growth with clear career advancement paths and celebrate every milestone. Plus, through our nonprofit Imprint , we give back to local youth, making an impact beyond just the office.

Core Requirements:

• Proven experience in system support  and account management .

• Strong collaboration skills with both internal teams and external vendors.

• A passion for technology and a drive for continuous improvement.

• Excellent communication and organizational abilities.

Why You'll Love Working Here:

• Competitive pay with plenty of room for career growth.

• Comprehensive benefits including healthcare and retirement plans.

• Career development programs and internal promotions.

• Recognition for your hard work and contributions.

• Community involvement through our nonprofit Imprint .

If you're looking for a dynamic role where your system support skills will shine and collaboration is key to success, we want to hear from you!

 Apply now and make your mark with us!

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*** CANDIDATES COMING FROM A MANUFACTURING ENVIRONMENT, WITH EXPOSURE TO PRODUCTION FLOOR HARDWARE SUPPORT ARE HIGHLY PREFERRED. ***

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

• ERP/MRP system support and plant personnel training
• Understand ERP/MRP system functions
• Train floor personnel to properly use system to ensure data integrity
• Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
• Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
• Maintenance management system administration
• Quality and Training management system administration
• Production workstation support and administration
• Network hardware support and administration
• Provide assistance in the use of workstation hardware and software for company employees
• Assist with setup and configuration of workstation computers, peripherals
• Assist in development of IT asset management systems to track hardware, software, antivirus and security systems
• Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems

QUALIFICATIONS/ CAPABILITY PROFILE

High School diploma or equivalent required

Bachelors degree in Information Systems or related field desired

1-3 years experience with computers, software, hardware and IT support.

Experience with administration of ERP/MRP systems

• Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems.
• Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems and to troubleshoot and repair equipment.
• Proficient use of computers and Microsoft Office: Word, Excel, and Outlook.
• Ability to work well with people over the phone and explain technical steps in non-technical terms.
• Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
• Excellent customer service, interpersonal, verbal and written communication skills.

Apply today and join our rapidly growing team!

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Food and Beverage Manufacturing

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North Township, IN $30.00-$37.00 6 days ago

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This range is provided by The Energy Authority. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$25.00/hr - $5.00/hr

Direct message the job poster from The Energy Authority

Systems Support Specialist

Regular Part-Time

Onsite

Bellevue, WA, US

***Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university.

About The Energy Authority

The Energy Authority is a public power-owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities benefit from an experienced organization that is singularly focused on deriving the maximum value of their assets from the market.

TEA Values

TEA employees share a common sense of purpose. When TEA accomplishes its mission, the result is improved quality of life for the citizens and businesses of the communities our clients serve.

TEA employees exceed the expectations of those they serve, deliver services with the highest standards of fair, honest, and ethical behavior, set the standard for service and expertise in our industry, embody a spirit of collaboration, and embrace TEAs founding entrepreneurial spirit by seizing opportunities to deliver value.

If you are self-motivated, driven to deliver excellence, and passionate about your career, TEA is the perfect place for you.

Its YOUR Future. Its OUR Future.

SUMMARY

The Systems Support Specialists role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organizations IT systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organizations investments.

***Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service:

• Provides basic end-user training on systems and software
• Develop a working knowledge of the organization and the companys key functional processes and resources.

Systems Support:

• Recommends the purchase of desktop hardware, software, and accessories
• Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
• Performs equipment installations and relocations
• Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
• Ensures that process documentation exists for all routine and troubleshooting duties

Troubleshooting & Ticket Resolution:

• Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
• Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
• Maintains electronic trouble ticket log

Team Duties:

• Assists other IT staff, as required, with general system support throughout the organization
• Be available to perform on-call duty, as needed
• Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

COMPENSATION

• Competitive base salary ranges based on role, level, and location: 20.51-27.75/Hour.

EDUCATION and/or EXPERIENCE

Must be currently enrolled in Information Technology related program at a college or university . Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Appropriate Microsoft certification highly desired.

• Seniority level Entry level

• Employment type Part-time

• Job function Information Technology
• Industries Utilities and Energy Technology

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