3,757 Technical Analyst jobs in the United States

Description
Locations: Charlotte, NC / Addison, TX (onsite 3 days a week) Duration: 12-24 months Pay: $46-50/hr. Job Description Summary This role is an entry level to multiple technology positions. Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technical Analyst will help build foundational experience in network, systems, application, access requests, production support, or security engineering. Productivity Architecture and Engineering is looking for a technical analyst that can assist the team with project coordination, project tracking, engineering documentation, identity management, and lab testing/validation on our Microsoft 365 Engineering team. The candidate should be a self-motivated and organized individual with a strong interest in learning technology and have interest in client impacting tools and services. The candidate must work well with others within a team environment and be able to follow through on actions and tasks needed for key projects. The candidate will be working within an agile environment to help coordinate and track critical email projects within the team. 3+ years' experience of supporting engineering for Azure services in support of Microsoft 365 workloads Experience with Microsoft 365 identity/policy administration, configuration, and policy management General technology competencies and understanding Knowledge of how to use general productivity tools, such as Microsoft Office applications Microsoft Windows and use of email and other collaboration tools and applications, i,e. Teams, Skype, etc. Understanding of technology terminology and concepts, i.e., email, IM, etc. Desired Skills Working experience with email technologies and email protocols. Knowledge of Microsoft application services, i.e., M365, Exchange, Outlook, etc. Project management and coordination. Good writing and communications skills. Self-starter and can learn quickly with little guidance
Skills
Requirements gathering, Business systems analysis, Requirement gathering, User stories, Business analysis, Agile, Support, Analysis
Top Skills Details
Requirements gathering,Business systems analysis,Requirement gathering,User stories
Additional Skills & Qualifications
Job Description Summary This role is an entry level to multiple technology positions. Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technical Analyst will help build foundational experience in network, systems, application, access requests, production support, or security engineering. Productivity Architecture and Engineering is looking for a technical analyst that can assist the team with project coordination, project tracking, engineering documentation, identity management, and lab testing/validation on our Microsoft 365 Engineering team. The candidate should be a self-motivated and organized individual with a strong interest in learning technology and have interest in client impacting tools and services. The candidate must work well with others within a team environment and be able to follow through on actions and tasks needed for key projects. The candidate will be working within an agile environment to help coordinate and track critical email projects within the team. 3+ years' experience of supporting engineering for Azure services in support of Microsoft 365 workloads Experience with Microsoft 365 identity/policy administration, configuration, and policy management General technology competencies and understanding Knowledge of how to use general productivity tools, such as Microsoft Office applications Microsoft Windows and use of email and other collaboration tools and applications, i,e. Teams, Skype, etc. Understanding of technology terminology and concepts, i.e., email, IM, etc. Desired Skills Working experience with email technologies and email protocols. Knowledge of Microsoft application services, i.e., M365, Exchange, Outlook, etc. Project management and coordination. Good writing and communications skills. Self-starter and can learn quickly with little guidance
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $0.00 - 48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. We are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
ICF seeks a highly motivated and proactive Technical Analyst to support a federal national security client. This role is a critical position on a high-performing, multi-disciplinary team. The Technical Analyst will be responsible for monitoring and analyzing cybersecurity threats by identifying vulnerabilities, assessing risks, and developing strategies to mitigate potential attacks. This role will also perform threat intelligence research, analyze patterns, and create actionable reports to safeguard organizational systems and data. The position is a hybrid role, and on-site work will be conducted in Arlington, VA.
**Key Responsibilities:**
+ Contextualizes and enriches technical information (IP addresses/domains/file hashes/TTPs/etc.), using open-source and commercial data (e.g., VirusTotal, Censys.io, Shodan.io, Exploit-DB, etc.), CISA data holdings (netflow/asset management data/intelligence/etc.), and Intelligence (classified/partner insight/etc.); makes operational recommendations.
+ Identifies anomalies in network and host data; identifies vulnerabilities in data streams based on CVE ID, CPE, and product names/versions and can extrapolate using alternative methods/sources (e.g., favicon, banner data, etc.).
+ Authors/maintains robust documentation in knowledge mgmt. portals (e.g., Confluence, JIRA, ServiceNow, etc.)
+ Drafts technical reports/presentations; disseminates/present information to varying levels of understanding (e.g., key points to decision makers, details to analysts, etc.)
+ Maps technical insights to the MITRE ATT&CK or other cyber frameworks.
+ Performs open-source and intelligence (un/classified) research on JCDC priorities and emerging events to enable the team with the most current operational picture.
+ Leverages artificial intelligence (ChatGPT, Perplexity.ai, etc.) to increase productivity/complete simple tasks, while ensuring analytic integrity/accuracy.
+ Engages with JCDC partners in technical settings to solicit new insights, collaborate on joint priorities, and provide additive technical/informational value.
+ May author/update Python or other scripting language tooling (e.g., simple tooling to pull data via REST APIs, connect data sets together in analytic environments, etc.)
+ Contribute to special projects and other duties as assigned.
**Required Qualifications** **:**
+ U.S. Citizenship (required by federal government for position)
+ 3 years of experience supporting a federal client in a program support capacity.
**Additional Qualifications:**
+ Active DOD security clearance is preferred but not required
+ Experience with Python or other scripting language tool
+ Proficiency in MS Office Applications (SharePoint, Lists, PowerBI, Word, PowerPoint, Outlook, Teams, Excel)
+ Customer service orientation with interpersonal, organizational, problem-solving, and strategic thinking skills
+ Excellent oral and written communication skills
+ Highly organized and detail-oriented
+ Strong analytical, problem-solving, and decision-making capabilities
+ Ability to work cohesively with clients, their customers, and internal ICF counterparts.
**Preferred Qualifications:**
+ Bachelor's degree in a relevant field, for example cybersecurity, information technology or 4 years equivalent experience
+ Experience working in a classified environment.
+ Ability to work well both individually and in a team environment.
+ Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
**Working at ICF**
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO ( policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations?
Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act.
**Candidate AI Usage Policy**
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process?
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ?
**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,203.00 - $151,646.00
Nationwide Remote Office (US99)

Technical Analyst - Enterprise Technology Systems
Vienna, VA or Pensacola, FL - 4 days onsite, 1 day remote
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Summary:
This contractor will support the deployment, documentation, and operationalization of a cryptographic key inventory management solution. This solution aligns with Navy Federal's Standard and is designed to improve PCI DSS/NCUA compliance, reduce operational risk, and enable lifecycle tracking of cryptographic key artifacts. The contractor will assist in requirements validation, ServiceNow configuration, inventory mapping, audit readiness, and knowledge transfer to operational support teams.
Key Responsibilities:
- Document current manual tracking processes for cryptographic keys and related PCI artifacts
- Define and implement workflows to log and track key access, updates, and status changes
- Support the configuration of ServiceNow inventory management and mobile barcode scanning workflows
- Create a PCI-centric audit log and support automated alerting for lifecycle events (e.g., certificate/key expiration)
- Map key ownership and custodianship structures
- Support categorization of keys by risk/sensitivity
- Contribute to the creation of a key lifecycle management plan
- Collaborate with cybersecurity, PKI, and infrastructure stakeholders
- Develop documentation, SOPs, and training materials to support transition to operational support
Required Skills:
- Hands-on experience with ServiceNow asset/inventory management modules
- Familiarity with cryptographic key lifecycle management (generation, assignment, expiration, and tracking)
- Strong understanding of compliance frameworks (PCI DSS, NCUA, NIST, internal standards)
- Experience working in secure environments enforcing role-based access, separation of duties, and auditability
- Ability to build process maps, documentation, and training materials
- Comfortable gathering requirements from cross-functional teams and translating them into technical workflows
Preferred Qualifications:
- Familiarity with Hardware Security Modules (HSMs) and cryptographic custody environments
- Experience with PKI key tracking and coordination with PKI lifecycle owners (e.g., Venafi)
- Knowledge of certificate renewal workflows and alerting mechanisms
- Exposure to key ownership and M-of-N access models
- Strong collaboration experience with audit and compliance teams
#M2
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

**Description**
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Technical Analyst today with HCA Healthcare.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Job Summary and Qualifications
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
+ Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
+ Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
+ Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
+ Logs and tracks problems; reviews problem tracking databases
+ Performs facility-based moves, adds, and changes (MACs), as needed
+ Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
+ Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
+ Aids and trains users on division and facility technology
+ Performs preventative maintenance
+ Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
+ Effectively works with customers, Service Desk and Technical Services personnel
+ Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
EDUCATION
Bachelor's degree in information systems or healthcare related field is preferred
EXPERIENCE
Must have one year IT experience
CERTIFICATE/LICENSE
Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
Valid state drivers license and proof of auto insurance, if applicable
ITG ( transforms healthcare and gives peoplehealthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works tomove healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Description
Job Description
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. We are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
ICF seeks a highly motivated and proactive Technical Analyst to support a federal national security client. This role is a critical position on a high-performing, multi-disciplinary team. The Technical Analyst will be responsible for monitoring and analyzing cybersecurity threats by identifying vulnerabilities, assessing risks, and developing strategies to mitigate potential attacks. This role will also perform threat intelligence research, analyze patterns, and create actionable reports to safeguard organizational systems and data. The position is a hybrid role, and on-site work will be conducted in Arlington, VA.
**Key Responsibilities:**
+ Contextualizes and enriches technical information (IP addresses/domains/file hashes/TTPs/etc.), using open-source and commercial data (e.g., VirusTotal, Censys.io, Shodan.io, Exploit-DB, etc.), CISA data holdings (netflow/asset management data/intelligence/etc.), and Intelligence (classified/partner insight/etc.); makes operational recommendations.
+ Identifies anomalies in network and host data; identifies vulnerabilities in data streams based on CVE ID, CPE, and product names/versions and can extrapolate using alternative methods/sources (e.g., favicon, banner data, etc.).
+ Authors/maintains robust documentation in knowledge mgmt. portals (e.g., Confluence, JIRA, ServiceNow, etc.)
+ Drafts technical reports/presentations; disseminates/present information to varying levels of understanding (e.g., key points to decision makers, details to analysts, etc.)
+ Maps technical insights to the MITRE ATT&CK or other cyber frameworks.
+ Performs open-source and intelligence (un/classified) research on JCDC priorities and emerging events to enable the team with the most current operational picture.
+ Leverages artificial intelligence (ChatGPT, Perplexity.ai, etc.) to increase productivity/complete simple tasks, while ensuring analytic integrity/accuracy.
+ Engages with JCDC partners in technical settings to solicit new insights, collaborate on joint priorities, and provide additive technical/informational value.
+ May author/update Python or other scripting language tooling (e.g., simple tooling to pull data via REST APIs, connect data sets together in analytic environments, etc.)
+ Contribute to special projects and other duties as assigned.
**Required Qualifications** **:**
+ U.S. Citizenship (required by federal government for position)
+ 3 years of experience supporting a federal client in a program support capacity.
**Additional Qualifications:**
+ Active DOD security clearance is preferred but not required
+ Experience with Python or other scripting language tool
+ Proficiency in MS Office Applications (SharePoint, Lists, PowerBI, Word, PowerPoint, Outlook, Teams, Excel)
+ Customer service orientation with interpersonal, organizational, problem-solving, and strategic thinking skills
+ Excellent oral and written communication skills
+ Highly organized and detail-oriented
+ Strong analytical, problem-solving, and decision-making capabilities
+ Ability to work cohesively with clients, their customers, and internal ICF counterparts.
**Preferred Qualifications:**
+ Bachelor's degree in a relevant field, for example cybersecurity, information technology or 4 years equivalent experience
+ Experience working in a classified environment.
+ Ability to work well both individually and in a team environment.
+ Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
**Working at ICF**
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO ( policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations?
Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act.
**Candidate AI Usage Policy**
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process?
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ?
**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,203.00 - $151,646.00
Virginia Client Office (VA88)

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.