52 Technical Support Specialists jobs in Wilsonville

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Construction Technical Support Specialist - Remote Position

The Installation Performance and quality group is primarily a support function for the construction projects in Vestas. The Construction Technical Support Specialist is a support function for the Construction Team and Installation Performance Management, with tasks ranging from onsite support, tooling support, CIM assistance, Engineering interface, and a variety of onsite or remote meetings. Expected minimum 50% travel and work on location at the construction project.

Responsibilities:

• Act as an interface between Construction and Engineering via Construction related TSL tickets.
• Develop and modify documentation for complex and new tasks.
• Communicate pertinent information to key stakeholders.
• Perform advanced problem analysis and diagnostics to include use of technical documentation and advanced tools e.g. VOB/SQL/VDAT/VOT/GLD etc.; use root cause analysis/fish bone/DMAIC to report and resolve technical issues.
• Execute and perform most work tasks effectively using technical skills according to undefined parameters due to complexity of technical matters and follow procedures when defined; review documentation, processes and procedures for applicability and accuracy; submit recommendations to appropriate site or department managers.
• Identify the need to and will collaborate across internal departments to resolve customer and/or site level inquiries.
• Assist in technical meetings with the customer and/or BoP to represent Vestas from the field perspective as needed.
• Support efforts to ensure that high installation quality is maintained by Vestas project team and Vestas contractors. This will include verifying SWIs are followed, procedures completed in their entirety, and control measures are in place.
• Follow-up of project-related engineering issues onsite to ensure execution excellence.
• Internal follow-up of internal project related requests and processes, such as facilitating documentation requests, assisting with long-term storage, ECRs, etc.
• Support efforts to ensure that QSE requirements and guidelines are adhered to at project sites by performing both quality and safety walks.

• Minimum 5 - 7 years' experience in the wind industry is beneficial.
• Current with all Vestas training and/or ability to complete training requirements.

• Firsthand experience in construction documentation / Job Book review essential.
• Effective communication skills, oral and written.
• Solid organizational skills.
• Thorough attention to detail and ability to follow directions.
• Effective interpersonal and customer relations skills.
• Demonstrated advanced use of VOB data collection and Vestas-specific diagnostic systems.
• Proficient with the Microsoft Office Suite, including Word, Excel, PowerPoint, OneNote.
• Proficient with use of Procore.
• Experienced in installation activities, mechanical completion walkdowns, commissioning, leak checks, and problem solving.
• Good understanding of general contract elements and language interpretation including scope, milestones, payment terms and documentation.
• Working knowledge of the typical project construction schedules and budgets.

• Attractive salary and one of the most comprehensive benefits plans in the industry
• Great benefits coverage that includes dental and vision
• Generous Flexible Time Off (FTO) policies
• Great 401(k) plan (with employer match)
• Tuition assistance

Technical Support Specialist I page is loaded Technical Support Specialist I Apply remote type Hybrid locations Portland, OR US time type Full time posted on Posted 4 Days Ago time left to apply End Date: July 19, 2025 (3 days left to apply) job requisition id DT-14881 Inside the Role The responsibility of the Dealer Support Team (DST) is to assist our dealer network with all parts order inquiries. We are a customer facing team that collaborates cross-functionally with multiple DTNA teams in order to resolve customer issues and inquiries relating to Aftermarket parts orders. We work diligently with our Supply Chain partners to ensure timely shipment to the ordering dealer and/or PDC locations. Our vision is to deliver an unmatched level of customer experience in our industry; a vision built on the pillars of transparency, communication, quality, and timeliness. The ideal candidate will be passionate about customer service and has a strong ability to pivot from one task to another when needed. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $ 58,000 - $ 75,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off. What You Drive at DTNA Manage incoming and outgoing customer calls Answer phones from customers professionally by responding to customer inquiries and complaints. Research required information using available resources. Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions Resolve customer inquiries for part and order status using case management tool and SAP Work internally with cross functional partners to ensure accurate communication on customer orders Timely communication on dealer cases (Case management tool) Build rapport with the dealer network and internal partners through professional and standardize communication Support internal partner needs regarding inquiries relating to order status As a customer service role, professionalism and adherence to the standard process is required to ensure customer experience is maintained Participate in continuous improvement projects as needed Knowledge You Should Bring Bachelors degree from an accredited university with 0 years of relevant experience required OR 2 years of relevant experience in lieu of a degree required Self-motivated, proactive individual that proactively seeks alternatives when faced with obstacles Strong communication skills, both written and verbal, to be able to independently communicate to customers. Ability to adapt quickly to change Strong desire to provide excellent customer service to external customers Strong experience with computer applications, such as MS outlook, excel and PowerPoint Exceptional Candidates Might Have 1+ years call center experience 2+ years in a direct customer service environment 1+ years of supply chain experience SAP knowledge Salesforce knowledge Five9 knowledge Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at or toll free . For TTY/TDD enabled call or toll free . #J-18808-Ljbffr

The responsibility of the Dealer Support Team (DST) is to assist our dealer network with all parts order inquiries. We are a customer facing team that collaborates cross-functionally with multiple DTNA teams in order to resolve customer issues and in Support Specialist, Technical Support, Customer Experience, Specialist, Technical, Customer Service, Technology, Automotive

Inside the Role The responsibility of the Dealer Support Team (DST) is to assist our dealer network with all parts order inquiries. We are a customer facing team that collaborates cross-functionally with multiple DTNA teams in order to resolve customer issues and inquiries relating to Aftermarket parts orders. We work diligently with our Supply Chain partners to ensure timely shipment to the ordering dealer and/or PDC locations. Our vision is to deliver an unmatched level of customer experience in our industry; a vision built on the pillars of transparency, communication, quality, and timeliness. The ideal candidate will be passionate about customer service and has a strong ability to pivot from one task to another when needed. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $ 58,000 - $ 75,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off. What You Drive at DTNA Manage incoming and outgoing customer calls Answer phones from customers professionally by responding to customer inquiries and complaints. Research required information using available resources. Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions Resolve customer inquiries for part and order status using case management tool and SAP Work internally with cross functional partners to ensure accurate communication on customer orders Timely communication on dealer cases (Case management tool) Build rapport with the dealer network and internal partners through professional and standardize communication Support internal partner needs regarding inquiries relating to order status As a customer service role, professionalism and adherence to the standard process is required to ensure customer experience is maintained Participate in continuous improvement projects as needed Knowledge You Should Bring Bachelors degree from an accredited university with 0 years of relevant experience required OR 2 years of relevant experience in lieu of a degree required Self-motivated, proactive individual that proactively seeks alternatives when faced with obstacles Strong communication skills, both written and verbal, to be able to independently communicate to customers. Ability to adapt quickly to change Strong desire to provide excellent customer service to external customers Strong experience with computer applications, such as MS outlook, excel and PowerPoint Exceptional Candidates Might Have 1+ years call center experience 2+ years in a direct customer service environment 1+ years of supply chain experience SAP knowledge Salesforce knowledge Five9 knowledge Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at or toll free . For TTY/TDD enabled call or toll free . #J-18808-Ljbffr

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Senior Technical Support Specialist – Provide all tiers of technical and analytical user support, including user interaction, problem diagnosis and resolution, hardware and software installation, testing, upgrades and expansions. – Install, upgrade, configure, test, maintain and support operating system software such as MS Windows, MS Office, Adobe, Oracle. – Test, evaluate, track and document requests for hardware and software; research and recommend solutions to user technology needs compatible with the current architectures and infrastructure. – Provide application packaging, scripting, and distribution; perform security patches, and manage images. – Monitor adherence to agency standards and policies regarding the use of microcomputer hardware and software. – The ideal candidate for this role will have at least 8 years of experience performing technical support in an enterprise environment. #J-18808-Ljbffr

Senior Technical Support Specialist

Provide all tiers of technical and analytical user support, including user interaction, problem diagnosis and resolution, hardware and software installation, testing, upgrades and expansions.

Install, upgrade, configure, test, maintain and support operating system software such as MS Windows, MS Office, Adobe, Oracle.

Test, evaluate, track and document requests for hardware and software; research and recommend solutions to user technology needs compatible with the current architectures and infrastructure.

Provide application packaging, scripting, and distribution; perform security patches, and manage images.

Monitor adherence to agency standards and policies regarding the use of microcomputer hardware and software.

The ideal candidate for this role will have at least 8 years of experience performing technical support in an enterprise environment.

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.