2,990 Troubleshoot jobs in the United States

Job Type

Full-time

Description

JOB TITLE : Problem Solving Specialist

REPORTS TO : Housing Systems Manager

SCHEDULE : Monday-Friday (9:00am-5:30pm)

LOCATION : Venice, CA

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes (if yes, please reference driving policy)

SALARY RANGE: $21.00-$4.00/hr

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

A member of the Access Center team, the Problem Solving Specialist is able to offer problem-solving (also known as "Diversion" or "Rapid Resolution") services, which is a crisis response philosophy and approach focused on supporting youth experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. By practicing active listening skills through creative conversations, the Problem Solving Specialist supports the youth in crisis to identify viable temporary or permanent housing resources within their own networks or resources, such as family or friends. In select cases and as a last resort, limited and one-time financial assistance can enhance an individual or family's success in rapidly connecting to alternative temporary or permanent housing.

WHAT YOU'LL DO:

• Utilize culturally-relevant active listening and motivational interviewing skills with participants to identify possible supports in their network that can assist them with temporary or permanent housing outside of the Youth Coordinated Entry System (YCES)
• Deliver both field- and place-based supportive services, as appropriate, to participants
• Acquire resources and make successful referrals, including follow-up to ensure the participant successfully accesses and initially retains housing
• Identify safety or health issues that may need to be considered during identification of housing
• Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
• Partner with legal service providers to resolve housing crises
• Negotiate terms of agreements between participants and host as appropriate (e.g. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.)
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Assist in budgeting with participants, and determine what level of minimal assistance is necessary to be successfully housed or have housing crisis resolved
• Facilitate access to YCES for participants, as appropriate, including the completion of the Initial Triage and Initial Assessment phases of system access and assessment
• For participants gaining entry into CES, provide a warm handoff to sustained case management services where possible, or provide initial case management for up to 60 days upon the participant gaining CES access
• Attend trainings and participate in regular technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

• Bachelor's Degree in Social Work, Psychology, Sociology or related field is preferred , but not required.
• 1-2 years of experience in case management, counseling or related experience is required .
• 2+ years experience providing direct services to high-risk youth including counseling and advocacy is required .
• 1+ years' experience working in a drop-in center, access center, or access point is preferred .
• Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse) is preferred .
• Cultural Humility and Responsiveness.
• Best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention preferred
• Self-Starter skill set, requiring the ability to develop relationships, build rapport and trust with members, community partners, volunteers, and staff.
• Strong verbal and written communication skills, including organizational, detail and interpersonal skills.
• Ability to uphold Access Center policy and procedure with members, staff, volunteers, and community partners
• Ability to work effectively with people of diverse races, ethnicities, sexual orientations, and gender identities in a multicultural environment.
• Works cooperatively with individuals, groups and organizations with diverse mission, composition, function, capacity and geographic location.
• Understanding of homeless services including CES and HMIS database.
• Strong understanding of LA County foster care and juvenile justice systems, including foster care placement options, participant rights and eligibility, and discharge planning processes preferred.
• Strong belief in growth mindset, self-determination, and psychological resilience.
• Must have valid CA Driver's License, proof of insurance, and a clean driving record

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

Problem Solving Expert

Responsible to implement and coordinate the problem solving and prevention on the most critical issues at the Autoliv plants and suppliers. Internal expert on problem solving and prevention, acting as resource for the America’s. Internal expert on Statistics, Measurement System Analysis (MSA), and Gauge R&R (GRR).

• Owner of problem solving and prevention process on cost/customer critical issues
• Support ALV plants and suppliers on problem solving and prevention development.
• Ensures that root-cause analysis and corrective measures meet acceptable reliability standards and documentation is compliant with requirements.
• Provide Lessons Learned approach by carrying over knowledge and experience to new parts / suppliers.
• Utilize required systems as defined by Autoliv Standards
• Additional projects as requested.
• Travel as needed to support any items listed above. 

• BS or MS Engineering, Statistics, or related fields
• 6 more years of experience in Automotive industry and/or engineering experience
• 6 Sigma, Shainin certifications is a plus
• Stats/Programming i.e. SAS, JMP, Python is a plus
• AIAG standards (plus)Willing to travel up to 35% of the time
• Knowledgeable in IATF 16949 and ISO 14001 requirements
• Experience in managing projects
• Excels at oral and written communication skills
• Experience in coaching, mentoring, and negotiating
• Experience with Machine Learning and Digitalization preferred.
• Demonstrate high competence in assembling data and presenting information clear and concise

•Attractive compensation package

•Flexible Options (schedule, etc)

•Recognition awards, company events, family events, university discount options and many more perks.

•Gender Pay Equality 

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.

Signature of the State Court Administrator approval available on file in the Human Resources Division.

General Statement Of Duties

Summary of Job Classification:
Ensures effective implementation, operation, and sustainability of one or more Problem Solving Court (PSC) programs, such as Adult Drug Court, DUI Court, Family Drug Court, Juvenile Drug Court, and Mental Health Court specific to assigned district and location. Serves as a liaison between the program and the probation office as well as outside agencies and community programs.

Distinguishing Factors

Human Collaboration:
Interactions and communications may result in recommendations regarding policy development and implementation. May also evaluate customer satisfaction, develop cooperative associations, and utilize resources to continuously improve customer satisfaction. Interactions have limited impact.

Freedom to Act & Impact of Actions:
Receives Limited Direction
Employee normally perform assignments according to your own judgment, requesting Supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically. Impact of actions are moderate.

Knowledge & Skills:
Advanced: Work requires advanced skills and advanced & extensive knowledge of work. Incumbent can handle complex tasks and translate complex nuances related to aspects of the job. Recognized by others within organization for technical depth of knowledge. Likely impact on organization is comprehensive.

Fiscal Responsibility:
May be responsible for the billing, collection and/or accounting of funds. May be responsible for the handling and balancing of cash.

Essential Functions Of the Position

To perform this job successfully, an individual must be able to perform assigned essential functions listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.

Assists with the implementation, operation, and sustainability of PSC programs for an assigned district.

Performs administrative support to ensure programmatic success, including monitoring program budgets, ordering supplies, coordinating graduation for program participants, and maintaining accurate records and documentation.

Coordinates efforts for court treatments in compliance with applicable legislation, key components, and philosophies. Collaborates with team members to determine appropriate treatment plans for court participants.

Participates in community engagement efforts, including developing and maintaining promotional materials and resources, reporting on initiatives during the advisory council meetings, and conducting outreach to foster productive partnerships with the community.

Provides oversight and leadership to the PSC operations team. Organizes and participates in team meetings. Trains team members and develops subsequent resource materials. Promotes team building activities by coordinating team retreats and events.

Drafts, publishes, and updates program policies, procedures, contracts, and other documentation in adherence with the Colorado Problem Solving Court Standards.

Tracks and maintains statistical data for PSC programs. Utilizes data to demonstrate areas of success and areas for improvement. Prepares programmatic and financial reports to the State Court Administrators Office to be allocated Judicial funds for participant services.

Compiles information necessary for program accreditation. Reviews information for accuracy, obtains appropriate approvals for judicial officials, and submits to the State Court Administrator's Office. Conducts ongoing compliance checks to maintain program accreditation.

Manages the budget for county funding and incentive items.

Performs other duties as assigned.

Work requires providing guidance and the potential to oversee another employee. This position may oversee work quality, training, instructing and work assignments. The work performed by majority of employees is complex.

Education and Experience Equivalency:
Bachelors degree in the field of Psychology, Sociology, or related field.

OR

Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.

Work Related Experience:
1 to 3 years of experience in social work or related field.

Licenses and Certifications:
None.

Physical Demands

Physical Effort Requirements:
Medium Work- Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment:
Good - Relatively free from unpleasant environmental conditions and/or hazards.

Work Location:
Office or similar indoor environment; community venues.

Exposures:
Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases; individuals under the influence of a controlled substance.