1 Voice Applications jobs in Cincinnati

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.
__
Give back tomorrow by joining us today!

Salary: Grade 16 ($69,358-126,292)

Shift: Monday through Friday 8:00 AM - 5:00 PM

Location: 1200 North 7th Street, Harrisburg, PA. Hybrid one day per week on-site

Department: Contact Center Platform

This role is responsible for using approved programming languages, operating systems and source code to create, enhance, and maintain application solutions that meet the identified functional and non-functional business requirements.

Development

• Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.

• Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.

• Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.

• Perform coding and testing in multiple systems and/or processes.

• Follow processes and procedures to ensure the quality of technical solutions.

• Lead and/or provide assistance with presentations in code reviews.

• Participate in broader technical reviews used to detect defects in requirements, design, code, test cases, or other project artifacts.

• Perform documentation of all code changes.

• Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.

• Support Senior Developers in the design and development of proof of concept and prototype application environments.

• Develop and maintain code repositories according to established version management approaches and methods as defined.

• Follow code construction fundamentals for coding practices, guideline for use of data, control-related concepts, and error-detection practices.

• Assist in identification and evaluation of risks; participate in mitigation and control activities.

• Provide on-call support in support of systems and applications in production.

• Perform production support activities including incident and problem management, code corrections, upgrades and patches.

Other Duties and Responsibilities

• Remain current on industry specific technologies and emerging trends.

• Comply with the Agency’s enterprise security and privacy policies and departmental procedures.

• Other duties as assigned.

Required Skills

Bachelor's Degree in Information Technology/MIS, Engineering, or related field and three plus years of programing experience or the equivalent combination of skills, experience, and certification with experience.

• Software Development Tools and Programming Languages

• Software development principles, practices and concepts

• Object Oriented (OO) concepts and how they apply to design, architecture and application development

• Relational Database Management Systems; DB2 and SQL Server

• Extensible Markup Language (XML) / Extensible Stylesheet Langue (XSLT)

• Service Oriented Architectures (SOA) and Web services (REST, SOAP)

• Web Security (keys, certificates, trusts, etc.)

• Source code management tools (Subversion)

• Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform

• Intervoice Development Studio Interaction Composer

• Experience with ECMAScript, relatable JavaScript experience

• Understanding of telephony systems and integration with other contact center products

• C#/vb.net proficiency preferred for ancillary applications

Essential Duties and Responsibilities

• May provide 24/7 support as needed

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.

Required Experience

Bachelor's degree

Qualifications:
Bachelor's Degree in Information Technology/MIS, Engineering, or related field and three plus years of programing experience or the equivalent combination of skills, experience, and certification with experience.

• Software Development Tools and Programming Languages

• Software development principles, practices and concepts

• Object Oriented (OO) concepts and how they apply to design, architecture and application development

• Relational Database Management Systems; DB2 and SQL Server

• Extensible Markup Language (XML) / Extensible Stylesheet Langue (XSLT)

• Service Oriented Architectures (SOA) and Web services (REST, SOAP)

• Web Security (keys, certificates, trusts, etc.)

• Source code management tools (Subversion)

• Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform

• Intervoice Development Studio Interaction Composer

• Experience with ECMAScript, relatable JavaScript experience

• Understanding of telephony systems and integration with other contact center products

• C#/vb.net proficiency preferred for ancillary applications

Essential Duties and Responsibilities

• May provide 24/7 support as needed

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.