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all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Remote position including virtual training.

I. Job Summary
The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.

Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.

Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.

Manages cross-training and new hire training process.

Actively participates in improving operations and implementing best practices.

Handles escalations while utilizing the documented processes as outlined.

Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.

Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.

Participates in leadership teams skill development through role playing

Able to have conversations with routers and dispatchers about process and procedure

Performs other duties as assigned.

III. Supervisory Responsibilities
This job does not have supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
Education: High School Diploma or G.E.D (accredited).

Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).

Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.

B. Certificates, Licenses, Registrations or Other Requirements
None required.

C. Other Knowledge, Skills or Abilities Required

Computer skills with ability to handle multiple programs and systems

Industry knowledge

Ability to communicate effectively and professionally via e-mail, telephone, and 2- way devices

Training and development skills

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Normal setting for this job is: Home Office

 This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Key Responsibilities
1. Responding to Customer Inquiries: Answering customer questions, concerns, and complaints via phone, email, chat, or social media.
2. Resolving Customer Issues: Troubleshooting problems, providing solutions, and escalating complex issues to senior representatives or supervisors.
3. Providing Product/Service Information: Offering detailed information about products or services, including features, benefits, and pricing.
4. Processing Orders and Returns: Assisting with order placement, cancellations, returns, and exchanges.

Additional Responsibilities
1. Maintaining Customer Records: Updating customer information, tracking interactions, and documenting issues and resolutions.
2. Identifying Sales Opportunities: Recognizing opportunities to upsell or cross-sell products or services.
3. Collaborating with Internal Teams: Working with internal teams, such as sales, marketing, and product development, to resolve customer issues and improve overall customer experience.

Skills and Qualities
1. Excellent Communication Skills: Ability to communicate clearly, empathetically, and professionally with customers.
2. Problem-Solving Skills: Strong analytical and problem-solving skills to resolve customer issues efficiently.
3. Patience and Empathy: Ability to remain calm and composed under pressure, and to empathize with customers.
4. Product/Service Knowledge: Familiarity with products or services, including features, benefits, and pricing.

Goals and Objectives
1. Customer Satisfaction: Ensuring high levels of customer satisfaction through prompt, efficient, and effective service.
2. Issue Resolution: Resolving customer issues in a timely and satisfactory manner.
3. Customer Retention: Building customer loyalty and retaining customers through excellent service and support.

Customer Service Representatives play a critical role in building customer relationships, resolving issues, and driving business success.

An Administrative Coordinator is a professional who provides comprehensive administrative support to ensure the smooth and efficient operation of an office or organization.

Responsibilities

• Office Management: Overseeing daily office operations and procedures to maintain an efficient workflow.
• Scheduling and Coordination: Coordinating and scheduling meetings, appointments, and travel arrangements for supervisors, managers, or other staff.
• Communication: Handling both internal and external communication, including phone calls, emails, and mail.
• Documentation and Records Management: Maintaining and updating office records, databases, and filing systems, including physical and digital employee records.
• Administrative Support: Providing general administrative support to various departments and teams as needed.
• Budgeting and Expenses: Supporting budgeting procedures, processing invoices, tracking expenses, and preparing expense reports.
• Supply Management: Ordering and managing office supplies and inventory.
• Policy and Procedures: Developing and implementing office administrative systems and processes, ensuring compliance with company policies and legal guidelines.
• Reporting: Preparing reports, presentations, and data as needed.
• Event Planning: Assisting with the planning and coordination of internal and external events.
• Confidentiality: Handling sensitive and confidential information with discretion.
• Liaison: Serving as a liaison between departments, vendors, clients, and other relevant parties.

Career path

An Administrative Coordinator position can be a stepping stone to other roles within an organization, such as:

• Office Manager
• Executive Assistant
• Human Resources Coordinator
• Administrative Manager

Job Purpose:

Increase furniture sales of lab related furniture and casework. Coordinate communication between customers, project managers and design team for lab related opportunities. Provide guidance, expertise on design and functionality of furniture in lab settings.

• Support sales team on lab related opportunities.
• Conduct ongoing training to ensure team members, architects, designers and dealers are proficient in product and industry knowledge.
• Provide architectural assistance, training, and presentations
• Work with the estimating team and supervisor to provide pricing guidance and margin growth
• Attend local, state, and national conferences to promote lab solutions
• Identify emerging markets and market shifts while fully aware of new products and competitors' status.
• Maintain professional and technical knowledge of the marketplace by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Develop and implement sales strategies to achieve sales goals and objectives.
• Build and maintain strong relationships and trust with existing and potential customers.
• Troubleshoot and resolve customer issues and challenges.
• Facilitate communication with internal contacts to ensure sales execution and customer satisfaction.
• Develop and deliver sales reports and presentations to senior leaders and customers.
• Perform other duties as assigned and needed.
• Travel time 50% (average) required

JOB QUALIFICATIONS:

• Computer proficient in Microsoft 365 including Outlook, PowerPoint, Excel, Word, Publisher, Teams
• AutoCad/Revit & CET experience a plus
• Successful previous experience as a sales representative or territory manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Experience in laboratory-grade casework sales required
• Experience working with laboratory-grade casework dealers preferred
• Laboratory grade casework installation experience a plus
• Communication: Articulate complex matters and effectively express ideas and information in a clear and organized manner, so it is understood by others, both orally and in writing.
• Adaptability : Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with fresh ideas or innovative approaches.
• Relationship building : The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Persistence : The ability to continue to respectfully pursue a sale even after an initial rejection or noncommittal reaction.
• Time Management : The coordination of tasks and activities to maximize the effectiveness of one’s efforts.

COMPETENCIES:

• Communication: Articulate complex matters and effectively express ideas and information in a clear and organized manner, so it is understood by others, both orally and in writing.
• Adaptability : Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with fresh ideas or innovative approaches.
• Relationship building : The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization.
• Persistence : The ability to continue to respectfully pursue a sale even after an initial rejection or noncommittal reaction.
• Time Management : The coordination of tasks and activities to maximize the effectiveness of one’s efforts.

MINIMUM REQUIRED QUALIFICATIONS:

Education: Associate degree in sales, marketing, or related field

Experience and/or Training:

• 3 years of experience using, selling, or marketing in an educational environment.
• 5 years of selling furniture and casework into a lab environment.

A Data Analyst's duties and responsibilities include:

Core Responsibilities
1. Data Collection and Processing: Gathering, cleaning, and organizing data from various sources.
2. Data Analysis: Applying statistical techniques and data visualization tools to identify trends, patterns, and insights.
3. Insight Generation: Interpreting data to inform business decisions, identify opportunities, and solve problems.
4. Reporting and Communication: Creating reports, dashboards, and presentations to share findings with stakeholders.

Additional Responsibilities
1. Data Quality and Integrity: Ensuring data accuracy, completeness, and consistency.
2. Data Visualization: Developing interactive and dynamic visualizations to communicate complex data insights.
3. Stakeholder Collaboration: Working with cross-functional teams to understand data needs and requirements.
4. Business Acumen: Understanding business operations, goals, and challenges to provide context to data analysis.

Technical Skills
1. Data Analysis Tools: Proficiency in tools like Excel, SQL, Python, R, or Tableau.
2. Data Visualization Tools: Experience with tools like Power BI, D3.js, or Matplotlib.
3. Statistical Knowledge: Understanding of statistical concepts, such as regression, hypothesis testing, and confidence intervals.

Soft Skills
1. Communication: Ability to communicate complex data insights to non-technical stakeholders.
2. Problem-Solving: Strong analytical and problem-solving skills to identify insights and opportunities.
3. Collaboration: Ability to work with cross-functional teams to drive business outcomes.

Data Analysts play a critical role in helping organizations make data-driven decisions and drive business success.

We are seeking a dependable and detail-oriented Customer Service and Data Entry Representative to join our team. This hybrid role is ideal for someone who enjoys helping customers while also maintaining accurate and organized data. You will be responsible for responding to customer inquiries via live chat, email, or phone, and entering or updating customer and order information in our systems.

Customer Service:

• Respond to customer questions via email, live chat, and/or phone in a professional and timely manner.
• Troubleshoot issues and provide solutions or escalate when needed.
• Maintain a positive and helpful tone in all customer interactions.
• Log and track support cases in the system.

Data Entry:

• Accurately input and update customer information, transactions, and other data into internal systems.
• Verify data for accuracy and completeness.
• Generate simple reports and assist with documentation.

• Excellent written and verbal communication
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Experience using help desk or CRM software (e.g., Zendesk, Salesforce)

• High school diploma or equivalent (Associate's degree preferred)
• 1+ year of experience in customer service, data entry, or administrative roles
• Typing speed of 45+ WPM
• Comfortable using Microsoft Office or Google Workspace

We are hiring a Data Entry Clerk to support both data management and customer service operations. This role combines accurate data entry with real-time support through help desk tools and live chat. The ideal candidate is detail-oriented, a strong communicator, and comfortable working independently in a remote or hybrid setting.

Data Entry Duties:

• Enter and update customer and business data in internal systems
• Verify data accuracy and completeness
• Perform data clean-up and generate basic reports
• Maintain confidentiality of sensitive information

Help Desk and Live Chat Support Duties:

• Respond to customer inquiries via live chat and email/ticketing system
• Troubleshoot product or service issues and provide solutions
• Escalate complex problems to the appropriate team
• Log all customer interactions accurately

• High school diploma or equivalent (associate degree preferred)
• 1 or more years of experience in data entry and/or customer service
• Strong typing skills (50+ WPM with high accuracy)
• Excellent written communication
• Familiarity with help desk tools and CRM systems
• Comfortable using productivity tools like Google Workspace or Microsoft Office

• Experience in remote work environments
• Background in e-commerce, tech support, or SaaS
• Multilingual or bilingual is a plus

We are seeking a talented Remote Live Chat Specialist to join our Customer Support team. As a Remote Live Chat Specialist, you will be responsible for providing real-time support to our customers through online chat. This role requires excellent communication skills, problem-solving abilities, and a customer-centric mindset.

• Engage with customers in real-time through online chat to provide support and assistance
• Resolve customer inquiries, issues, and complaints in a timely and professional manner
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve the overall customer experience

• Previous experience in customer service or a related field
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and other customer support tools

• Customer service
• Communication
• Problem-solving
• Attention to detail
• Time management

If you are a proactive and customer-focused individual who thrives in a remote work environment, we would love to hear from you. Apply now to join our team as a Remote Live Chat Specialist!

We are seeking a Remote Receptionist to join our team. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service to our clients. This position offers the flexibility of working remotely while still being an integral part of our administrative team.

• Answer and direct incoming calls in a professional and courteous manner
• Manage and distribute incoming emails and messages
• Assist with scheduling appointments and maintaining calendars
• Provide administrative support to various departments as needed
• Ensure all office supplies are stocked and ordered as necessary

• Strong communication skills, both written and verbal
• Excellent customer service skills
• Proficient in Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Previous experience in a receptionist or administrative role preferred

If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Remote Receptionist!