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Customer Service Representative
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Customer Service Representative Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
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Siding Installation
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Benefits
Life insurance
Health insurance
Dental insurance
(401)k
Meals or housing may be provided.
Flexible working hours
No previous experience required, company will trainContinuous work and many projects going on all year round
Lunch and housing provided if needed
- Full job description
A reputable building contractor is looking for 60 siding installers to join our team. This position involves the complete installation of cladding and trim to the house’s drawings and specifications, ensuring high quality, code-compliant results. Projects typically take 4–7 days, with a 14-day turnaround time from the scheduled start date. We work around the clock and have projects ongoing throughout the year.
Responsibilities
Install vinyl, wood, or aluminum siding and trim per manufacturer specs and local codes
Ensure installations are level, plumb, straight, and visually professional
Use J-channel, flashing, and trim pieces as required
Stagger seams and laps appropriately
Work safely and follow OSHA guidelines at all times
Coordinate with our team to confirm siding details (type, color, etc.)
Prepare work areas by verifying sheathing, moisture barriers, and blocking are in placeRequirements
Proven experience in residential siding installation
Knowledge of local building codes and OSHA safety standards
Own tools, equipment, and crew
Liability insurance and appropriate licensing
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insurance sales agent
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Our growing company is currently searching for a highly-analytical and professional Insurance Agent to join our team. If you’re a talented and sales-minded professional with a passion for the insurance industry, then we’re interested in you. Your chief goal as our Insurance Agent will be to generate new business by contacting potential customers and building lasting relationships.
Responsibilities:- Calculate dividends and create payment methods.
- Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
- Distribute policy proceeds after a claim is submitted and approved.
- Recommend risk management strategies that fit clients' personal risk profiles.
- Prepare and present detailed reports on the progress of initiatives to management.
- Complete administrative tasks including maintaining records and handling policy renewals.
- Track insurance claims to ensure client and company satisfaction.
- Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
- Create and implement marketing strategies to compete with other individuals or insurance companies.
- Respond to clients’ insurance-related questions and issues.
- Bachelor’s degree in Economics, Business or relevant field.
- A minimum of 3 years’ experience in insurance sales or similar role.
- In-depth knowledge of the different types of insurance plans including vehicle, home, and business.
- Outstanding interpersonal and negotiation skills.
- Proficient in computers and statistical analysis software.
- Excellent written and verbal communication skills.
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Administrative - Receptionist
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We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.
Administrative Assistant Responsibilities:
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
- Screening phone calls and routing callers to the appropriate party.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Associate’s Degree in a related field.
- Prior administrative experience.
- Excellent computer skills, especially typing.
- Attention to detail.
- Multilingual may be preferred or required.
- Desire to be proactive and create a positive experience for others.
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Payroll Manager
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We are searching for a sharp payroll assistant to ensure that staff members are compensated for their work. The payroll assistant will be required to gather all information pertaining to work patterns and salary deductions, and to ensure that this is captured accurately on our payroll software.
Payroll Assistant Responsibilities:- Gathering and examining timesheets to ensure their validity.
- Entering start and end times onto the payroll software.
- Capturing approved annual and sick leave.
- Ensuring that compensation for overtime work is calculated at the appropriate rate and that annual leave is calculated accordingly, if applicable.
- Confirming that legally-mandated and optional deductions have been processed correctly.
- Preparing and distributing hard copy or electronic paychecks.
- Performing all tasks well before the pay run to ensure that staff members are compensated and notified on time.
- Addressing queries about payroll-related issues.
- Working to resolve discrepancies in payments as a matter of urgency.
- High school diploma.
- Completion of a bookkeeping or similar course is highly advantageous.
- Previous experience as a Payroll Assistant, preferably within a company of a similar size.
- Familiarity with payroll software.
- Excellent data entry, data cleaning, and math skills.
- Knowledge of legislation and procedures pertaining to salary deductions.
- Capacity to keep track of numerous ongoing tasks.
- Adherence to all prescribed ethical guidelines, including confidentiality.
- Strong sense of integrity.
Company Details
Call center representative
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We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Call Center Customer Service Representative Responsibilities:
- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
- Understanding and using the required software, reports, tools, and metrics.
- Transferring and escalating the calls to the appropriate department if needed, such as sales.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
- Proficiency with computers, especially with regards to CRM software.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.
- Being able to speak more than one language fluently would be highly advantageous.
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Remote Data Entry Clerk
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We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory.
The company will rely on you for having accurate and updated data that are easily accessible through a digital database.
Responsibilities- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Type in data provided directly from customers
- Create spreadsheets with large numbers of figures without mistakes
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Sort and organize paperwork after entering data to ensure it is not lost
- Proven experience as data entry clerk
- Fast typing skills; Knowledge of touch typing system is strongly preferred
- Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Working knowledge of office equipment and computer hardware and peripheral devices
- Basic understanding of databases
- Good command of English both oral and written and customer service skills
- Great attention to detail
- High school degree or equivalent
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Customer Service Agent ( Remote )
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As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products/services, pricing, and policies.
Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.
Document all customer interactions accurately in our system.
Identify opportunities to upsell or cross-sell products/services when appropriate.
Collaborate with other departments to ensure a seamless customer experience.
Stay up-to-date on product knowledge and company procedures
Requirements
High school diploma or equivalent; some college preferred.
1+ years of experience in a customer service role
Excellent verbal and written communication skills.
Strong active listening skills
Problem-solving aptitude
Ability to multitask, prioritize, and manage time effectively
Patience, professionalism, and a positive attitude
Ability to work independently and as part of a team.
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Data Analyst- E&p Data
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Company Overview:
Trans Global Project Group is a leading international consulting firm dedicated to driving innovation, efficiency, and transformation for businesses across various industries. We specialize in managing large-scale projects, leveraging data-driven insights to guide decision-making, and optimizing global operations. With an expanding presence in key markets worldwide, we are seeking a skilled Data Analyst to join our dynamic team and support our diverse range of global initiatives.
Position Overview:
As a Data Analyst at Trans Global Project Group, you will play a pivotal role in transforming complex data into actionable insights that drive business decisions and project outcomes. You will collaborate with cross-functional teams to analyze data from multiple sources, create reports, and develop dashboards to track the success of international projects. This is an exciting opportunity for someone who thrives in a fast-paced, multinational environment and is eager to make an impact through data-driven strategies.
Key Responsibilities:
- Data Collection & Cleaning: Collect, organize, and cleanse data from various global sources, ensuring accuracy and consistency for reliable analysis.
- Data Analysis & Reporting: Analyze large datasets to identify trends, patterns, and key insights. Generate detailed reports and summaries for both technical and non-technical stakeholders.
- Dashboards & Visualizations: Design and develop interactive dashboards using tools like Power BI, Tableau, or similar platforms to provide real-time updates on project performance, financial metrics, and other KPIs.
- Cross-functional Collaboration: Work closely with project managers, operations teams, and other stakeholders to understand business requirements and deliver actionable insights that influence project outcomes.
- Forecasting & Predictive Analytics: Apply statistical models and forecasting techniques to predict trends and outcomes based on historical data.
- Global Project Support: Provide analytical support across a variety of international projects, ensuring alignment with global business strategies and objectives.
- Documentation & Communication: Document all methodologies and processes related to data analysis, and communicate findings clearly to both local and global teams.
Qualifications & Requirements:
- Education: Bachelor’s degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field. A Master's degree is a plus.
- Experience: 2+ years of experience as a Data Analyst or similar role, with experience in large-scale or international projects preferred.
- Technical Skills:
- Proficiency in SQL and experience with relational databases.
- Strong knowledge of data visualization tools such as Power BI, Tableau, or Qlik.
- Advanced Excel skills (pivot tables, macros, complex formulas).
- Familiarity with statistical analysis tools such as R, Python (Pandas, NumPy), or similar.
- Experience with data cleaning and transformation processes.
- Global Perspective: Understanding of cultural differences, international project requirements, and global data management standards.
- Communication Skills: Ability to communicate complex data insights in a clear and concise manner to diverse audiences.
- Problem-Solving: Strong analytical thinking, problem-solving skills, and attention to detail.
- Project Management: Experience working on international or multi-location projects is a plus.
Preferred Skills & Attributes:
- Experience in project management software (e.g., Jira, Trello).
- Exposure to cloud platforms (AWS, Google Cloud, Azure).
- Understanding of machine learning techniques for data analysis is a plus.
- Languages: Proficiency in multiple languages is a bonus for global projects.
Why Join Trans Global Project Group?
- Global Impact: Contribute to high-profile international projects that span multiple industries and regions.
- Career Growth: Opportunities to grow within a global team, with access to world-class training and mentorship.
- Collaborative Environment: Work alongside passionate professionals who are committed to innovation and excellence.
- Competitive Salary & Benefits: Attractive salary, benefits package, and flexible work options.
- Work-Life Balance: We prioritize a healthy work-life balance and offer flexible working arrangements to accommodate your needs.
How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and why they would be a great fit for the Data Analyst role at Trans Global Project Group.
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Remote Proofreader
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We are seeking a meticulous individual to join our team as a proofreader. In this role, you will have the opportunity to work with a variety of documents and publications, ensuring that they are free of errors and inconsistencies. Your attention to detail and excellent command of grammar and punctuation will be essential to producing high-quality written materials.
Responsibilities
- Review and correct spelling, grammar, and punctuation errors in various types of written materials.
- Ensure that documents conform to style guidelines and best practices.
- Assist in maintaining consistency across multiple documents or publications.
- Collaborate effectively with authors, editors, and other team members to produce polished and error-free written materials.
- Perform quality checks to verify the accuracy of data and information.
Skills & Requirements
Experience
1-2 years
Education
Bachelor's Degree
Work Environment: This position is typically remote work depending on the company’s policies.
It may require occasional travel for market research, events, and meetings.
Physical Requirements: Generally, the role requires minimal physical exertion, primarily involving office tasks such as using a computer and attending meetings. However, some activities, like event participation, may require more physical involvement.