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Online chat representative
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Online chat representative Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer services representatives.
- Ensure customer satisfaction and provide professional customer supports.
- Managing a team of junior customer services representatives.
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Payroll clark
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We are seeking a detail-oriented and reliable Payroll Clerk to join our team. The Payroll Clerk will be responsible for processing employee payroll, ensuring accuracy and compliance with company policies, tax regulations, and labor laws. This role requires strong attention to detail, confidentiality, and organizational skills.
Key Responsibilities:- Process weekly, bi-weekly, or monthly payroll for employees accurately and on time.
- Maintain payroll information by collecting, calculating, and entering data.
- Verify accuracy of timesheets and attendance records.
- Handle changes in payroll including new hires, terminations, raises, and deductions.
- Respond to employee inquiries regarding payroll, deductions, and timesheets.
- Ensure compliance with federal, state, and local payroll, wage, and hour laws.
- Prepare payroll reports for internal and external use.
- Assist with year-end reporting including W-2s and other tax-related forms.
- Maintain employee confidence and protect payroll operations by keeping information confidential.
- Support audits and ensure payroll records are accurate and complete.
- High school diploma or equivalent; associate’s degree in accounting or related field preferred.
- Proven experience as a payroll clerk or in a similar role.
- Familiarity with payroll software (e.g., ADP, QuickBooks, Paychex).
- Knowledge of labor legislation and tax regulations.
- Excellent numerical and data entry skills.
- Strong organizational and time management abilities.
- Attention to detail and a high level of accuracy.
- Ability to maintain confidentiality.
- [Optional: Office environment or remote work available]
- Standard business hours; occasional overtime may be required during payroll cycles.
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Data Analyst With Business Objects
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We are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will be responsible for collecting, processing, and analyzing data to help drive informed business decisions. You will work closely with cross-functional teams to identify trends, create reports, and provide actionable insights that support strategic planning and operational efficiency.
Key Responsibilities:- Collect, clean, and validate data from various sources.
- Perform exploratory data analysis and statistical modeling.
- Create dashboards and visualizations to communicate data insights using tools like Tableau, Power BI, or Excel.
- Work with stakeholders to define key performance indicators (KPIs) and reporting requirements.
- Present findings and recommendations to non-technical stakeholders.
- Automate reports and data pipelines using SQL, Python, or other tools.
- Collaborate with engineering, product, and business teams to support data-driven initiatives.
- Ensure data integrity and consistency across reporting systems.
- Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field.
- Proven experience as a Data Analyst or in a similar analytical role.
- Strong proficiency in SQL and Excel; experience with Python or R is a plus.
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
- Strong analytical and problem-solving skills.
- Ability to translate complex data into clear, actionable insights.
- Excellent written and verbal communication skills.
- Experience with cloud platforms (e.g., AWS, GCP, Azure).
- Knowledge of data warehousing concepts (e.g., Snowflake, Redshift, BigQuery).
- Familiarity with A/B testing and statistical techniques.
- Business domain knowledge in [e.g., e-commerce, finance, healthcare].
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Content Writer
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We are hiring an experienced Content Writer to help us keep growing. If you're dedicated and ambitious, Marcovich Mansour Capobianco LLC is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities for Content Writer- Produce well-researched content for publication online and in print
- Organize writing schedules to complete drafts of content or finished projects within deadlines
- Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
- Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
- Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
- Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
- Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
- Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results
- Proven record of excellent writing demonstrated in a professional portfolio
- Impeccable grasp of the English language, including idioms and current trends in slang and expressions
- Ability to work independently with little or no daily supervision
- Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
- Ability to work on multiple projects with different objectives simultaneously
- Strict adherence to the style guides of each company and their policies for publication
- Good time management skills, including prioritizing, scheduling, and adapting as necessary
- Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
- Familiarity with each client's requirements and the company's brand image, products, and services
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Customer Service Representative
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We are looking for a customer-oriented service representative. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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Front End Developer
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We are seeking a driven, detail-oriented front end developer to join our growing team. In this role, you will take the designs created by web designers and use a mix of HTML, CSS, and JavaScript to code those website designs. You will work closely with various members of the organization to play a key role in the successful launch of websites and applications.
Front End Developer Duties and Responsibilities- Review designs created by web designers; ask any necessary clarifying questions before starting on work
- Write code to implement visual elements into various web applications
- Create prototypes, mockups, and staging sites for review and feedback
- Optimize websites and applications to ensure fast loading speeds
- Maintain websites and implement any necessary additions or enhancements
- Identify and troubleshoot various website issues and coding problems
- Collaborate with members of the website team, including designers and back-end developers, to consistently improve functionality and user-friendliness of web applications
- Maintain updated knowledge of the development industry and any advancements in technology
- Meet tight deadlines as required
- 3+ years of experience in a front end development role
- Portfolio or samples of past work and projects
- Understanding of the entire web development process, with an emphasis on front end design and development
- Solid grasp of HTML, CSS, JavaScript, and various content management systems
- Ability to interpret and implement web designs
- Strong communication skills to effectively collaborate with designers, developers, and other relevant staff members or clients
- Willingness to troubleshoot and solve complex problems
- Ability to manage multiple projects and meet deadlines
- Flexibility to adapt to changing instructions and requirements
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Administrative Virtual Assistant
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We are seeking a highly organized and proactive Remote Virtual Assistant to provide comprehensive administrative, technical, and personal support to our team and clients. The ideal candidate will be a self-starter with excellent communication skills, a strong work ethic, and the ability to manage multiple tasks efficiently in a fast-paced, remote environment.
Responsibilities:
* Administrative Support:
* Manage calendars, schedule appointments, and coordinate meetings (including Zoom, Google Meet, etc.).
* Handle email correspondence, screen and prioritize emails, and respond on behalf of the team/clients when appropriate.
* Prepare reports, presentations, and other documents using Google Workspace, Microsoft Office Suite, or other relevant software.
* Manage travel arrangements, including booking flights, accommodations, and transportation.
* Maintain and update databases, spreadsheets, and contact lists.
* Assist with data entry and record keeping.
* Technical Support:
* Provide basic technical support, troubleshooting issues with software, hardware, and internet connectivity.
* Manage social media accounts, create content, and schedule posts.
* Assist with website updates and content management.
* Conduct online research and gather information as needed.
* Client Support:
* Communicate with clients via email, phone, and video conferencing.
* Provide excellent customer service and address client inquiries and concerns.
* Assist with project management, including tracking deadlines and deliverables.
* Prepare invoices and manage basic bookkeeping tasks.
* Personal Support (as needed):
* Run personal errands (online).
* Make reservations.
* Conduct personal research.
Qualifications:
* Proven experience as a virtual assistant or in a similar administrative role.
* Excellent communication skills (written and verbal).
* Strong organizational and time-management skills.
* Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) and/or Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Experience with social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
* Ability to work independently and as part of a team.
* Reliable internet connection and a suitable home office setup.
* High school diploma or equivalent; a bachelor's degree is a plus.
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Data Entry
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We are looking for a focused data entry clerk to continuously update our company's databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.
Data Entry Clerk Responsibilities- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
- Informing relevant parties regarding errors encountered.
- Storing hard copies of data in an organized manner to optimize retrieval.
- Handling additional duties from time to time.
- High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.
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IT Specialist
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Job Description
An IT Specialist's job description typically includes:
Key Responsibilities
1. Technical Support: Providing technical assistance and support to users, including troubleshooting and resolving hardware, software, and network issues.
2. System Maintenance: Maintaining, upgrading, and repairing computer systems, networks, and infrastructure.
3. Network Management: Managing and maintaining local area networks (LANs), wide area networks (WANs), and other network systems.
4. Cybersecurity: Implementing and maintaining security measures to protect computer systems, networks, and data from unauthorized access and cyber threats.
Additional Responsibilities
1. Software Installation and Configuration: Installing, configuring, and maintaining software applications and systems.
2. Hardware Maintenance: Maintaining, repairing, and upgrading computer hardware, including desktops, laptops, and mobile devices.
3. Data Management: Managing and maintaining databases, including data backup, recovery, and security.
4. User Training: Providing training and support to users on new systems, software, and technology.
Skills and Qualities
1. Technical Expertise: Strong technical knowledge of computer systems, networks, and software.
2. Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues.
3. Communication Skills: Excellent communication skills to effectively interact with users, stakeholders, and other IT professionals.
4. Adaptability: Ability to adapt to new technologies, systems, and processes.
Goals and Objectives
1. System Uptime: Ensuring high levels of system uptime and availability.
2. Technical Support: Providing timely and effective technical support to users.
3. Security and Compliance: Ensuring the security and integrity of computer systems, networks, and data.
4. Continuous Improvement: Identifying opportunities to improve IT systems, processes, and services.
IT Specialists play a critical role in supporting and maintaining the technology infrastructure of an organization, ensuring the smooth operation of computer systems, networks, and applications.
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Remote Manager
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We are seeking a highly organized and self-motivated Remote Manager to lead and support a distributed team. The ideal candidate will be experienced in managing remote employees, setting clear goals, ensuring productivity
Responsibilities:- Lead, manage, and support a team of remote employees.
- Set clear objectives and key results (OKRs) or key performance indicators (KPIs).
- Coordinate and oversee day-to-day operations and project deliverables.
- Monitor team performance and conduct regular one-on-ones and performance reviews.
- Promote a culture of accountability, transparency, and collaboration.
- Manage project timelines and ensure deadlines are met.
- Facilitate virtual meetings, team check-ins, and status updates.
- Resolve team issues and remove blockers to ensure productivity.
- Provide coaching, mentorship, and professional development opportunities.
- Collaborate with cross-functional departments to ensure alignment on company goals.
- Proven experience in a management role, preferably in a remote or hybrid environment.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication abilities.
- Proficiency in remote collaboration tools (e.g., Slack, Zoom, Asana, Trello, Microsoft Teams).
- Ability to prioritize and delegate tasks effectively.
- Strong problem-solving and decision-making abilities.
- Bachelor's degree in business, management, or a related field (preferred)