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As a Remote Online Chat Specialist, you will be the first point of contact for our customers seeking assistance through our online chat platform. You will be responsible for providing timely and effective responses to customer inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate clearly and empathetically will be essential in representing our brand and maintaining customer satisfaction.

Key Responsibilities:
- Engage with customers via online chat to provide support and information regarding products and services.
- Respond promptly to customer inquiries and assist with troubleshooting issues.
- Maintain a high level of product knowledge to effectively address customer questions.
- Document customer interactions accurately in our CRM system.
- Collaborate with other team members to resolve complex issues and improve customer service processes.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify opportunities for upselling or cross-selling relevant products and services.
- Participate in training and ongoing development to enhance your skills and knowledge.

Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in customer service or a related role, preferably in an online chat environment.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using chat software, CRM systems, and other digital communication tools.
- Strong problem-solving skills and a customer-oriented mindset.
- Availability to work flexible hours, including evenings and weekends if necessary.

What We Offer:
- Competitive salary and benefits package.
- Flexible remote work schedule.
- Opportunities for professional growth and development.
- A supportive and inclusive team environment.

If you are a motivated individual with a knack for communication and a desire to help others, we encourage you to apply for the Remote Online Chat Specialist position at l Paso Solar Electric Inc. Join us in our mission to provide outstanding customer service and support!

We are seeking a dedicated and customer-focused Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat. You will be responsible for resolving issues, answering inquiries, and ensuring a seamless customer experience from start to finish—all from the comfort of your home.

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
• Resolve customer issues effectively and efficiently, escalating complex problems when necessary
• Maintain accurate and detailed records of customer interactions in our CRM system
• Demonstrate a deep understanding of company products and services to provide accurate information
• Follow communication procedures, guidelines, and policies
• Identify and suggest opportunities for process improvement based on customer feedback
• Meet or exceed performance metrics (e.g., response time, customer satisfaction, resolution rate)

• High school diploma or GED required; associate or bachelor’s degree a plus
• Proven customer support experience or experience in a similar role
• Strong written and verbal communication skills
• Tech-savvy with the ability to quickly learn new software and tools
• Comfortable working independently in a remote environment
• Empathetic, patient, and solution-oriented

We are seeking an IT Support Specialist Hybrid to join our dynamic team, where you will play a vital role in ensuring seamless technology operations within our organization. As an IT Support Specialist, you will be responsible for providing high-quality tech support to our employees, troubleshooting issues both remotely and on-site, and coordinating with various departments to address and resolve technical challenges. This hybrid position allows you to work both from home and in the office, striking a balance that enhances productivity while fostering collaboration. You will be instrumental in maintaining our IT infrastructure, assisting users with software and hardware problems, and guiding them through various technical processes. You'll also have the opportunity to participate in technology upgrades and provide training for new software tools, making a significant impact on our operational efficiency. If you are a proactive problem-solver with a passion for technology and a commitment to helping others, this is the ideal position for you. Join us in creating a supportive and innovative environment where everyone can thrive and succeed in their roles, leveraging your skills and knowledge to contribute to our mission of excellence and continuous improvement in our services.

• Provide first-level technical support for hardware and software issues via phone, email, and in-person interactions.
• Diagnose and resolve technical issues in a timely manner while maintaining a high level of customer satisfaction.
• Install, configure, and maintain computer systems and peripherals, ensuring optimal performance and security.
• Assist in the administration of user accounts, permissions, and software licenses, maintaining accuracy in records.
• Implement and maintain IT policies, procedures, and best practices for data management and protection.
• Perform regular system maintenance including updates, backups, and performance monitoring to ensure reliability.
• Collaborate with other IT staff to support projects and initiatives, contributing to continuous improvement efforts.

• Associate's degree in Information Technology, Computer Science, or a related field; bachelor's degree preferred.
• Proven experience in IT support or a similar role, demonstrating proficiency in troubleshooting and problem resolution.
• Strong knowledge of Windows, macOS, and Linux operating systems and their associated applications.
• Familiarity with networking concepts, including TCP/IP, LAN/WAN, and firewalls.
• Excellent communication skills, both written and verbal, with a customer-oriented approach to support.
• Ability to work independently and in a collaborative environment, managing time effectively to meet deadlines.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires effective communication skills, a strong ability to handle inquiries, and a commitment to resolving customer issues efficiently.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Process and manage customer accounts with attention to detail.
• Maintain records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and client experience.
• Utilize Microsoft Office applications for documentation and reporting purposes.
• Demonstrate strong phone etiquette while engaging with customers.

Skills

• Proficiency in English; multilingual or bilingual skills are highly desirable.
• 2-3 years of recent Call Center experience is required !
• Strong communication skills with the ability to convey information clearly and effectively.
• Own internet is required.
• Must be flexible to work 1st or 2nd shift, with one Saturday out of a month.
• Excellent typing skills (35 wpm) with attention to detail for accurate data entry.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Proficient computer skills, including knowledge of Microsoft Office Suite. We invite motivated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Work Location: Remote

We are seeking a highly organized and detail-oriented Remote Administrator to join our dynamic team. In this role, you will be responsible for providing administrative support to ensure efficient operations across multiple departments. The ideal candidate is self-motivated, proactive, and capable of handling a wide range of administrative and coordination tasks while working independently in a remote environment.
Key responsibilities include managing schedules, coordinating virtual meetings, maintaining records and databases, and preparing reports or presentations as required. You will also support communication between teams, handle email correspondence, and assist with onboarding processes for new employees. Strong problem-solving skills, adaptability, and excellent time management are essential for success in this position.
The role requires proficiency with productivity tools such as Microsoft Office or Google Suite, as well as experience using collaboration platforms like Slack, Zoom, or project management software. Excellent written and verbal communication skills are critical, along with the ability to handle confidential information with professionalism and discretion.
This is a fully remote position offering flexibility, growth, and the opportunity to contribute to the success of a forward-thinking organization. Candidates who thrive in virtual work environments and enjoy supporting diverse teams are encouraged to apply.

Job Summary:
We are seeking a reliable and customer-focused Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional support through phone, email, and chat.

Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints by identifying the issue, offering solutions, and following up to ensure satisfaction.
• Process orders, returns, and account updates as needed.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members and other departments to resolve complex issues.
• Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rates.
• Maintain a positive, empathetic, and professional attitude at all times.

Qualifications:
• Previous customer service experience preferred (remote experience a plus).
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using customer service software, CRM tools, and basic computer applications.
• High-speed internet connection and a quiet, dedicated workspace.

Work Schedule:
• Full-time or part-time remote opportunities available.
• Flexibility may be required to cover evenings, weekends, or holidays.

Due to a promotion in our team, we are hiring another business development manager to take over a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

Responsibilities:
Contacting potential clients to establish rapport and arrange meetings.
Planning and overseeing new marketing initiatives.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales.
Attending conferences, meetings, and industry events.
Developing quotes and proposals for clients.
Developing goals for the development team and business growth and ensuring they are met.

Requirements:
Bachelor’s degree in business, marketing or related field.
Experience in sales, marketing or related field.
Strong communication skills and IT fluency.
Ability to manage complex projects and multi-task.
Excellent organizational skills.
Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

We are seeking a detail-oriented and organized Data Entry Clerk to join our team. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our databases and ERP systems. This role requires strong computer skills, proficiency in Microsoft Excel, and the ability to manage various clerical tasks efficiently.

Duties

• Enter and update data into databases and ERP systems with a high level of accuracy.
• Perform data collection and ensure the integrity of information entered.
• Utilize Microsoft Excel for data manipulation, including the use of pivot tables.
• Conduct order entry processes as required.
• Maintain organized filing systems for easy retrieval of information.
• Assist with transcription tasks as needed.
• Collaborate with team members to ensure timely completion of projects.
• Provide administrative support as necessary to enhance operational efficiency.

Qualifications

• Proficient in data entry with strong typing skills and attention to detail.
• Experience with databases and ERP systems is preferred.
• Basic math skills to assist with data verification and calculations.
• Prior clerical or office experience is advantageous.
• Strong organizational skills to manage multiple tasks effectively.
• Familiarity with Microsoft Excel, including pivot tables, is essential.
• Excellent communication skills to interact with team members and stakeholders.
• Ability to work independently while maintaining a collaborative spirit within the team. We invite qualified candidates who are eager to contribute their skills in a dynamic environment to apply for this exciting opportunity.

Job Type: Part Time

Pay: $20 - $30 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

Our growing insurance company is currently searching for a highly-analytical and professional Insurance Agent to join our team. If you’re a talented and sales-minded professional with a passion for the insurance industry, then we’re interested in you. Your chief goal as our Insurance Agent will be to generate new business by contacting potential customers and building lasting relationships.

• Calculate dividends and create payment methods.
• Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
• Distribute policy proceeds after a claim is submitted and approved.
• Recommend risk management strategies that fit clients' personal risk profiles.
• Prepare and present detailed reports on the progress of initiatives to management.
• Complete administrative tasks including maintaining records and handling policy renewals.
• Track insurance claims to ensure client and company satisfaction.
• Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
• Create and implement marketing strategies to compete with other individuals or insurance companies.
• Respond to clients’ insurance-related questions and issues.