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Customer Service Representative Job Description

A Customer Service Representative interacts with customers to provide information, resolve issues, and promote products or services. They are the primary point of contact for customers, addressing inquiries, complaints, and feedback.

Primary Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products or services
- Process customer transactions and manage accounts
- Identify and escalate complex issues to senior staff or specialized teams

Essential Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and other technology tools
- Strong attention to detail and organizational skills

Roles & Responsibilities:
- Handle customer complaints and provide solutions
- Build sustainable relationships with customers through open and interactive communication
- Meet sales targets and call handling quotas
- Keep records of customer interactions and maintain accurate documentation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Education Requirements:
- High school diploma or equivalent required
- Associate's or bachelor's degree in business, communications, or related field preferred
- 1-2 years of experience in customer service or related field

Day-to-Day Duties:
- Respond to customer inquiries and resolve issues
- Provide product or service information to customers
- Process customer transactions and manage accounts
- Identify opportunities to upsell or cross-sell products or services
- Maintain knowledge of products or services and stay up-to-date on industry trends

The job description provides a clear overview of the Customer Service Representative role, highlighting key responsibilities, essential skills, and education requirements.

The data entry position will be responsible for transferring data from one source to another through data entry equipment, word processing, or verbal recordings. The ability to accurately type and at a fast speed is highly desired.

• Entering data into appropriate fields; databases, records, and files
• Transferring data from paper formats via computer, recorders, or scanners
• Handling numerical data accurately; creating spreadsheets
• Organizing spreadsheets with large numbers
• Curating data directly from speech or interviews
• Updating databases or records with new information as it becomes available
• Correcting and modifying inaccurate files and records
• Typing data directly and accurately
• Complying with security backups and regular checks to ensure data is saved and stored properly
• Summarizing data for standardized reports
• Viewing and verifying confidential or private customer/client information; protecting the information and identities of customers/client
• Verifying data by correctly checking and comparing source documentation
• Organizing paper formats, paper backups, and material source files as needed

• Accurate and precise attention to detail
• Strong written and verbal communication skills
• Excellent time management skills; able to prioritize
• Skilled knowledge in generating process documentation
• Assists team members when needed to accomplish team goals
• Fast and accurate typist
• Able to speak confidently, clearly, and professionally for voice recording data
• Understands data confidentiality principles and follows them to the letter
• High school diploma; associate's degree, or bachelor degree in business, administration or related field not required but preferred
• Prior experience handling data entry responsibilities or equivalent experience in a related field
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Self-directed and able to work without supervision
• Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
• Pays strong attention to detail
• Knowledge of touch typing system preferred

Our growing company is currently searching for a highly-analytical and professional Insurance Agent to join our team. If you’re a talented and sales-minded professional with a passion for the insurance industry, then we’re interested in you. Your chief goal as our Insurance Agent will be to generate new business by contacting potential customers and building lasting relationships.

Responsibilities:

• Calculate dividends and create payment methods.
• Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
• Distribute policy proceeds after a claim is submitted and approved.
• Recommend risk management strategies that fit clients' personal risk profiles.
• Prepare and present detailed reports on the progress of initiatives to management.
• Complete administrative tasks including maintaining records and handling policy renewals.
• Track insurance claims to ensure client and company satisfaction.
• Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
• Create and implement marketing strategies to compete with other individuals or insurance companies.
• Respond to clients’ insurance-related questions and issues.

Requirements:

• Bachelor’s degree in Economics, Business or relevant field.
• A minimum of 3 years’ experience in insurance sales or similar role.
• In-depth knowledge of the different types of insurance plans including vehicle, home, and business.
• Outstanding interpersonal and negotiation skills.
• Proficient in computers and statistical analysis software.
• Excellent written and verbal communication skills.

We are currently seeking a qualified teaching assistant to join our growing school. In this position, you will aid teachers virtually in the classroom by working with individual students or small groups of students. Strong interpersonal communication skills and a patient, positive attitude are a must.

• Able to communicate and discuss assigned duties with teachers and effectively coordinate instructional efforts
• Organize and prepare materials such as lesson materials, bulletin boards, exhibits, equipment, etc.
• Assist and tutor children individually and in small groups under teacher's guidance to help master material and reinforce learning
• Oversee students in classrooms, other areas on campus, and field trips
• Follow and enforce school rules
• Grade homework and tests, and record results
• Observe and record student performance as requested to assess progress
• Organize classroom and materials
• Provide extra assistance to students with special needs as requested
• Take class attendance and maintain attendance records
• Participate in staff meetings and committees
• Perform clerical work such as typing, filing, and duplicating materials

• High school diploma or GED required
• Proven experience working with children of school age
• Ability to communicate effectively, both orally and in writing
• Assist the teacher in planning and implementing activities with children
• Follow basic principles of childhood development
• Establish and maintain effective, working relationships with children, parents, and staff

We're looking for a Customer Service Representative/Data Entry to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid.

We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.

Key Requirements:

Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered.

Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.

De-escalation skills: You must handle tense or difficult situations with empathy and patience.

We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts

Responsibilities:

Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.

Follow best practices for handling member inquiries and proactively suggest process improvements when identified.

De-escalate member concerns with empathy d professionalism, providing effective and accurate solutions.

Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct.

Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions.

Send us your resume, we pick the best candidates randomly

What you’ll be doing:

As an Executive Account Manager you will be responsible for managing and developing an assigned sales territory to achieve sales targets, customer expectations, and order volume and profitability goals. This position will maintain and build strong business relationships with a variety of different key customers using solid working knowledge of Greenheck’s products, applications, and CAPS software.

Principal Duties & Responsibilities:

*Listen to and understand the customers’ needs, challenges, and opportunities to provide innovative and cost-effective solutions.
*Sell, promote and market different Greenheck Group products according to the customers’ needs, expectations, and requirements.
*Develop and manage a sales plan to increase sales effectiveness within the assigned territory;
*Grow and develop new business along with maintaining and further developing existing business partners.
*Provide product quotes in CAPS to customer Engineering and Purchasing teams.
*Maintain regular contact with customers including updates on new products, resolving issues, providing potential solutions to problems, design changes, and creative cost reduction ideas.
*Work directly with Business Unit team members regarding product questions, Special Design Requests (SDR’s), etc.
*Work with the inside sales team to clarify and quantity information regarding customer inquiries, orders / order status, etc.
*Proactively seek out purchasing decision makers and develop solid business relationships.
*Deliver successful collaboration efforts by presenting highlights of our products and service capabilities throughout the company.
*Explore opportunities to sell additional Greenheck Group products to existing customer base to increase the value of customer/vendor relationships.
*Promote facility / corporate visits with strategically important customers and business partners.
*Attend trade shows, product shows, and industry functions to stay informed on activities and changes within the marketplace.
*May effectively engage and assist in contract negotiations with customers.
*May provide technical and application assistance to consultants to influence design and specification requirements.

What you should have:

*Bachelor’s degree in engineering, sales, or related field.
*Minimum 1-2 years of experience preferred.
*Professional background in either mechanical engineering or outside sales desired. Candidates that possess the technical skills but lack the selling experience will be assigned to an experienced Account Manager for technical sales training.
*Excellent communication and presentation skills (orally and written) required
*Must be willing to work with a high degree of autonomy
*AutoCAD, Inventor, or similar software experience desired
*Analytical ability required
*HVAC experience desired

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!

As a Payroll Assistant, you will play a crucial role in supporting our payroll department by assisting with payroll processing and related tasks. While your main responsibility will be payroll support, you will also have the opportunity to learn and contribute to other functions within the department to become a backup for various payroll operations.

Key Responsibilities :

• Process and transmit weekly payroll, ensuring all deadlines are met.
• Input billing information for insurance companies.
• Post payments to client ledgers and ensure accuracy.
• Prep and send invoices to clients and insurance companies.
• Assist with collecting outstanding receivables and reconciling client accounts.
• Assist with pulling, filing, and organizing client records, bills, and charts.
• Help schedule appointments as needed.
• Process payroll adjustments, including uniform and miscellaneous deductions.
• Code employees to the appropriate department or delivery mode.
• Address and resolve questions related to paychecks.
• Enter vendor bills for timely payment.

Required Qualifications :

• High school diploma or equivalent.
• Availability to work a minimum of 20 hours per week, with the potential to increase hours based on business needs.
• Basic knowledge of payroll processes, including deductions and adjustments.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information.
• Good communication skills to assist employees and clients with payroll-related questions.

Why GHI Company?

• Flexible work hours with a remote, part-time position.
• Opportunity to learn and grow within the payroll department.
• A supportive and dynamic team environment.
• Competitive compensation based on experience.

Additional Information :
GHI Company is an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable federal, state, and local laws.

As a Data Analyst at GHI Company, you will work with internal teams to collect, analyze, and interpret complex datasets to provide valuable insights that drive business decisions. You will be responsible for developing reports, dashboards, and visualizations that help stakeholders make informed choices. The ideal candidate is a detail-oriented, self-motivated professional with a strong understanding of data analytics tools and methodologies.

Key Responsibilities :

• Collect, clean, and analyze large datasets to identify trends, patterns, and insights.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and business metrics.
• Perform data validation and ensure data integrity across various data sources.
• Collaborate with cross-functional teams to understand business needs and translate them into analytical solutions.
• Create data visualizations to communicate findings to non-technical stakeholders.
• Assist in forecasting, data modeling, and other advanced analytics tasks.
• Identify opportunities for process improvements and automation through data analysis.
• Prepare and deliver presentations to management and stakeholders, explaining findings and recommendations.

Required Qualifications :

• Bachelor's degree in Data Science, Statistics, Computer Science, Mathematics, or a related field.
• Proven experience as a Data Analyst or similar role, preferably in [industry type].
• Proficiency in data analysis tools such as SQL, Python, R, and Excel.
• Strong experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Knowledge of statistical analysis techniques and methodologies.
• Strong problem-solving skills and the ability to think critically and creatively.
• Excellent communication skills with the ability to present complex data to non-technical audiences.
• Ability to work independently and manage multiple tasks in a remote work environment.

Preferred Qualifications :

• Experience with cloud data platforms (e.g., AWS, Google Cloud, Azure).
• Familiarity with machine learning techniques and data modeling.
• Experience in [specific industry tools, e.g., healthcare analytics, financial reporting].

Why GHI Company?

• Competitive salary and benefits package.
• Flexible work hours and fully remote position.
• Collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Access to the latest data tools and technologies.

How to Apply :
Please submit your resume, a cover letter, and any relevant work samples or portfolios to [email/contact information]. We look forward to reviewing your application!

The Remote Project Manager will be responsible for overseeing all aspects of project management, including planning, execution, and delivery. You will work closely with cross-functional teams, stakeholders, and clients to ensure projects meet business objectives and are completed according to the company’s standards. The ideal candidate is a proactive, solution-oriented leader with excellent organizational skills and the ability to manage multiple projects simultaneously.

Key Responsibilities :

• Lead and manage multiple projects, ensuring they are delivered on time, within scope, and within budget.
• Collaborate with stakeholders, team members, and external vendors to define project goals, timelines, and deliverables.
• Develop detailed project plans, including milestones, tasks, and resource allocation.
• Track project progress and adjust plans as needed to ensure successful completion.
• Monitor and manage project risks, identifying potential issues and developing mitigation strategies.
• Communicate project status, updates, and potential roadblocks to stakeholders, ensuring transparency.
• Foster strong relationships with clients, team members, and other departments.
• Conduct project post-mortems to identify lessons learned and implement improvements for future projects.
• Ensure adherence to GHI Company’s project management processes and best practices.
• Prepare and deliver regular project reports, presentations, and documentation to internal teams and clients.

Required Qualifications :

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven experience as a Project Manager or similar role, preferably in [industry type].
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Proficiency with project management tools (e.g., Jira, Asana, Trello, Microsoft Project).
• Excellent organizational, leadership, and multitasking skills.
• Strong verbal and written communication skills, with the ability to interact with stakeholders at all levels.
• Ability to work independently and manage a remote team in a distributed work environment.
• Strong problem-solving and decision-making skills.
• Solid understanding of budgeting and resource management.

Preferred Qualifications :

• Project Management Professional (PMP) certification or equivalent.
• Experience with remote project management and leading virtual teams.
• Familiarity with cloud collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
• Knowledge of [specific tools or industry software, e.g., CRM systems, marketing software].

Why GHI Company?

• Competitive salary and benefits package.
• Flexible working hours with a fully remote position.
• A supportive and dynamic team environment that values innovation.
• Professional development opportunities and career growth.
• Access to cutting-edge tools and technologies.

How to Apply :
To apply, please submit your resume, a cover letter, and any relevant project management certifications or portfolios to [email/contact information]. We look forward to hearing from you!