16 System Administration jobs in San Francisco
Technical Specialist
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Job Description
We are seeking a detail-oriented and technically skilled Technical Specialist to support, troubleshoot, and enhance our technology infrastructure. This role involves providing expert-level support for hardware, software, and network systems, as well as assisting in system upgrades, security monitoring, and integration of new technologies.
The ideal candidate is a problem-solver with strong technical acumen, excellent communication skills, and a passion for delivering efficient IT solutions across the organization.
Key Responsibilities- Provide Tier 2/3 technical support to end users for hardware, software, and networking issues
- Troubleshoot and resolve complex IT incidents and system outages
- Configure, install, and maintain desktops, servers, mobile devices, and network equipment
- Manage and monitor system performance and backups to ensure availability and security
- Support the implementation and integration of new technologies and systems
- Perform root cause analysis and provide long-term solutions to recurring technical issues
- Document solutions, processes, and known issues in knowledge base
- Collaborate with developers, network engineers, and IT security to support business systems
- Maintain software licenses and ensure compliance with IT policies and procedures
- Assist with IT projects such as migrations, upgrades, and rollouts
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3+ years of experience in a technical support or IT infrastructure role
- Strong knowledge of Windows and macOS environments
- Experience with networking (TCP/IP, DNS, DHCP, VPN)
- Proficiency in troubleshooting hardware, software, and system issues
- Experience with Microsoft 365, Active Directory, and cloud-based systems
Company Details
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System Administrator
Posted 5 days ago
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About Air Apps At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Systems Administrator at Air Apps, you will be responsible for managing and maintaining corporate IT infrastructure, user access, and SaaS tools to ensure a secure and efficient work environment. You will oversee device management, network security, access control, and IT support for employees across the organization. This role requires technical expertise in IT systems, cloud-based tools, and security best practices to optimize and scale internal operations. Responsibilities Manage and maintain corporate IT infrastructure , including SaaS applications, cloud services, and internal systems . Oversee user access, account provisioning, and identity management across platforms (Google Workspace, Okta, Azure AD, etc.). Ensure network security, endpoint protection, and data encryption policies are in place. Monitor and optimize hardware and software performance , troubleshooting issues as needed. Implement and enforce IT security best practices , including multi-factor authentication (MFA) and role-based access control (RBAC). Maintain and support company-wide SaaS tools (Slack, Zoom, Notion, Atlassian, etc.). Assist in onboarding and offboarding employees by setting up and deactivating accounts. Automate IT operations, workflows, and system monitoring to improve efficiency. Maintain software licenses, compliance requirements, and IT documentation . Provide technical support and training to employees, ensuring smooth system usage. Requirements Around 3+ years of experience in IT administration, systems administration, or IT support . Experience managing cloud-based corporate IT environments (Google Workspace, Microsoft 365, AWS, or Azure). Proficiency in identity and access management (IAM) tools (Okta, Azure AD, JumpCloud). Knowledge of endpoint management solutions (Jamf, Intune, Kandji, or similar MDM platforms). Familiarity with network security, VPNs, firewalls, and zero-trust security models . Experience with IT automation and scripting (Bash, PowerShell, Python) is a plus. Ability to troubleshoot hardware, software, and connectivity issues efficiently. Strong understanding of IT compliance, data privacy regulations (GDPR, SOC 2), and best practices . Excellent problem-solving skills and ability to work in a fast-paced, remote-first environment . What benefits are we offering? Apple hardware ecosystem for work. Annual Bonus . Medical Insurance (including vision & dental). Disability insurance - short and long-term. 401k up to 4% contribution. Air Stipend of $3,120/year , paid over 12 monthly installments (for home office, learning, wellness, etc.). Air Conference 2025 in Las Vegas – an opportunity to meet the team, collaborate, and grow together. Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. Application Disclaimer At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification. #J-18808-Ljbffr
System Administrator
Posted 5 days ago
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Providing support for Technical Solutions, Tech Ops Center, New Builds teams, and integrator field teams working on Access Control and CCTV Systems Service to include the following but not limited to
How you will do it
- The ability to learn subject matter quickly and immediately apply knowledge to implement a responsible plan or decision.
- The ability to prioritize tasks as assigned,
- The ability to work designated shifts, and designated times
- Consistently high level of customer service and professional demeanor
- Highly detail oriented when documenting and executing system changes.
Preferred
- College degree or equivalent in a technology related field a plus
- Has a passion to learn and curiosity for how things function
- Microsoft Office Suite experience a plus
- As this is an entry level position, it is understood that the candidate will have little to no Physical Security technology experience but must be capable of learning and gaining certifications as needed to perform
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Windows System Administrator
Posted 1 day ago
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21 hours ago Be among the first 25 applicants Job Summary The Windows Systems Administrator is primarily responsible for installing, configuring, and maintaining physical and virtual operating systems to ensure continuous optimal performance of enterprise systems and provides second level support. Job Summary The Windows Systems Administrator is primarily responsible for installing, configuring, and maintaining physical and virtual operating systems to ensure continuous optimal performance of enterprise systems and provides second level support. Primary Objectives Support and manage life cycle of Windows servers and workstations. Analyze, recommend, and implement improvements of systems through the implementation of new technology or maximizing the efficiency of existing technology systems. Design and develop procedures and work instructions which support the organization's operational and security requirements. Maintain and support the integrity of the operating system environment and various computer systems. Perform systems maintenance, backups, patches, and deployments. Duties and Responsibilities Administer, organize, and maintain Azure Active Directory (Entra ID) ensuring secure access, implementing authentication policies and managing MFA and SSO. Utilize Microsoft Intune Configuration Manager for efficient software deployment and device provisioning. Use System Center Configuration Manager (SCCM) to create, develop, and deploy workstation images, create software packages, and perform system deployments. Patch and maintain servers and workstations using Intune and 3rd party patch management systems. Administer, install, and troubleshoot hardware, peripherals, services, directories, storage, and components in accordance with standards and operational requirements. Participate in installs, upgrades, and decommissions of designated systems, products, and infrastructure. Schedule, perform, and monitor daily system backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Perform data recovery as needed. Participate in weekly rotations of after-hours on-call support. Track, prioritize, document, communicate, and resolve support requests using ServiceDesk ticket system. Participate in daily operational and security monitoring of the server systems. Repair and recover from hardware or software failures. Coordinate and communicate with impacted groups. Monitor and maintain software licensing and maintenance agreements. Participate on project teams. Manage physical servers and VMs in accordance with corporate standards and procedures. Provide first and second tier technical support. Develop and maintain comprehensive documentation detailing system configurations, procedures and processes. Automate tasks using PowerShell. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor’s degree in a computer related field or equivalent combination of coursework and experience in directly-related field preferred Licenses and Certifications Valid state-issued driver’s license and acceptable DMV record required Transportation Worker Identification Credential (TWIC) required Microsoft certifications in Azure, Office365, MS System Center Configuration Manager, and Systems Administration preferred Work Experience 3+ years relevant Microsoft Windows system administration experience required 3+ years of advanced administration of virtualized environments with corporate management software required 3+ years of administration of Microsoft Azure Active Directory and Office365 systems required 3+ years using PowerShell to automate management of systems required 3+ years of proficient administration of Microsoft System Center Configuration Manager including Intune required Applied experience in administration of Windows 2012, 2016, 2019 servers required Experience using imaging, scripting, remote access tools, consoles, and desktop management tools strongly preferred Required Knowledge, Skills and Abilities Strong knowledge of IT infrastructure standards and best practices. Demonstrated knowledge of information security, compliance, and IT audit requirements. Ability to read, interpret, and apply technical manuals, materials, and knowledge bases. Ability to identify and resolve complex issues using innovative research and analysis. Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams. Ability to multi-task, manage priorities, and meet critical deadlines. Ability to communicate technical concepts and details to a non-technical audience, including leadership. Ability to communicate in technical terms with departmental staff. Demonstrated proficiency with Microsoft Office products at the following levels: Word, Excel, PowerPoint, Outlook: Intermediate level of skill Competencies Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance. Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible. Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations. Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork. PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often Walk/travel within office environment, crouch/bend to access floor-level storage - Often Use hands/fingers to operate office equipment, type/complete data input, write - Often Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly Sight sufficient to read instructions, documents, and screen-based information - Often Use hands/fingers to manipulate and file documents, folders, small objects - Regularly Working Environment This role requires work that may involve the following environmental conditions: Corporate office environment Travel 20% Must be able to travel independently U.S. locations including Hawaii. Screening Requirements Background Checks Driving Record Review Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role: San Rafael, CA . If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 1: $110,000 - $30,000 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage, Maritime Transportation, and Truck Transportation Referrals increase your chances of interviewing at The Pasha Group by 2x Get notified about new Windows System Administrator jobs in San Rafael, CA . Senior System/Network Engineer (Windows-Linux-ProxMox) Brisbane, CA 80,000.00- 110,000.00 2 days ago San Francisco, CA 180,000.00- 250,000.00 1 month ago Petaluma, CA 120,000.00- 140,000.00 1 week ago Senior Engineer - Warehouse Management System Brisbane, CA 140,000.00- 180,000.00 1 month ago San Francisco, CA 149,900.00- 250,000.00 1 month ago Martinez, CA 120,000.00- 150,000.00 1 month ago Novato, CA 75,500.00- 111,740.00 3 days ago Alameda, CA 83,500.00- 153,300.00 4 weeks ago Infrastructure Engineer - eero, eero Foundations - Cloud Systems and Infrastructure San Francisco, CA 116,300.00- 201,200.00 4 days ago Oakland, CA 112,000.00- 168,000.00 4 days ago Petaluma, CA 102,708.00- 145,530.00 1 week ago Oakland, CA 120,000.00- 140,000.00 2 weeks ago San Francisco, CA 140,000.00- 230,000.00 4 days ago San Francisco, CA 150,000.00- 215,000.00 2 weeks ago San Francisco, CA 150,000.00- 190,000.00 4 days ago San Francisco, CA 130,000.00- 170,000.00 4 months ago Head of Systems Engineering, Access & Partnerships San Francisco, CA 150,000.00- 175,000.00 4 weeks ago Business System Engineer (California Locals preferred) San Francisco, CA 100,000.00- 200,000.00 1 month ago We’re unlocking community knowledge in a new way. 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Jira System Administrator
Posted 3 days ago
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Location: San Francisco, CA Type of Hire: CWR Required: 3-5+ years of years as Jira System Administrator Experience managing both cloud and on-prem instances of Jira Experience working in IT Operations Front End development (Java, Web Services, APIs) Java or Javascript experience REST API's a plus. Good knowledge of Linux Experience.
Storage System Administrator
Posted 5 days ago
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Job Description
Must be a US Citizen or Green Card holder. This is a hybrid position.
Statement of Work:
GBS requires the services of a Storage System Administrator III to provide labor services to support the DOE National Energy Research Scientific Computing Center (NERSC) Storage Systems Group (SSG) Teams hardware and software environment at the Lawrence Berkeley National Laboratorys NERSC facilities in Berkeley, CA. The hardware and software is part of a High Performance Computing (HPC) system environment and includes storage systems, servers in support of storage systems, storage services, software, and network components. The work will require active interaction/participation with clients and the Team to troubleshoot and resolve technical issues with production storage system.
Baseline Hardware and Software Environment Support:
- 14 racks of Elastic Storage System computer storage - Community File System - manufactured by IBM
- 43 disk arrays - NetApp
- 80 storage servers - Supermicro
- 12 elastic storage system enclosures - IBM
- 44 storage servers - test development environment - Supermicro
- 48 mid-range servers - HPE
- 164 enterprise tape drives - installed in IBM tape libraries
- 3 tape libraries - manufactured by IBM
- 3 director level fiber channel switches - Brocade
- IBM Spectrum Scale
- IBM Red Hat Linux, Centos
- High Performance Storage System
- Bachelors degree or equivalent experience and a minimum of three years of computing or storage experience; or equivalent experience
- Strong understanding of Linux fundamentals including file systems, networking, and automation tools like Ansible or Puppet
- Experience using one or more interpreted programming or scripting languages such as Python and Bash to automate system management tasks.
- Ability to work effectively and collaboratively on a team and on technical projects, as well as give and receive constructive feedback to foster communication and trust.
- Experience with hardware installation and replacement, running cables, cable management, racking systems, and labeling
- Strong organizational skills and ability to effectively manage priorities across many projects ranging from immediate problem resolution to long-term strategic planning.
- Strong written and verbal communication skills and the ability to document and describe complex tasks to audiences of varying familiarity with storage technologies.
Team Interaction/Participation:
- Participate in weekly team meetings to maintain awareness of open projects and goals.
- Monitor Slack for direct messages and other channels for issues related to storage systems.
- Respond to email in a timely manner as determined by the University Technical Representative.
- Participate as a proactive team member.
- Potential participation in on-call 24/7 responsibilities.
- Potential participation in production storage system problem determination and resolution.
- Communicate discovered and suspected hardware issues to the storage team.
- Monitor for and respond to hardware issues on all systems from multiple vendors as needed.
- Amber light walk at least weekly.
- Work with on-site technicians as needed from the University and vendors.
- Install/de-install hardware as needed.
At the Clients discretion -
- Determine for all storage system components when updates are needed.
- Identify areas for routine process optimization and implement solutions.
Nice to have skills:
- Has demonstrated contributions to the high-performance storage community.
- Understanding of file system internals, prior work developing storage systems, or experience troubleshooting and optimizing parallel I/O.
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System Administrator II (hybrid)
Posted 4 days ago
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System Administrator II (hybrid) page is loaded
System Administrator II (hybrid) Apply locations Hybrid - Oakland time type Full time posted on Posted 5 Days Ago job requisition id JR101177 Description:Job Description Summary:
Under the direction of the Infrastructure and Systems Manager, the Systems Administrator II is responsible for monitoring, troubleshooting, and maintaining Windows server operating systems primarily in a VMWare virtualized environment. This position is responsible for, creating and maintaining asset, inventory, and configuration internal documentation, Group Policy Management, and SCCM administration, including enterprise patch management, vulnerability remediation, compliance reporting, automated software deployment, and software package creation and customization.
The Systems Administrator II oversees Windows desktop OS configuration, customization, and uniform enterprise deployment. Other areas of responsibility may include Encryption Solution Management, NextGen AV management, and Monitoring and Configuring systems alerts. The Systems Administrator II may be the first POC for issues related to server performance, and service interruption/outages for enterprise Windows Server systems, depending on On-Call schedule rotation. May be required to provide after-hours support for Infrastructure related emergencies, vulnerability remediation, or other as needed.
By maintaining high standards of excellence, helps the University fulfill its mission by working cooperatively with colleagues and business partners, providing professional quality customer service and technical expertise, and applying the principles of continuous quality improvement.
Duties and Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
Windows Server Administration - Installs, upgrades, configures, tests, maintains, and supports operating system software in a production environment; Administers automated patch management of Windows Server and Desktop Operating Systems. Reviews performance logs and monitors system performance; troubleshoot and resolves system hardware, software, and communications problems; create shell programs and utility scripts; perform automated and manual backup and restore processes
- Windows Desktop OS Deployment Establishes and maintains existing Light-Touch Windows deployments and task sequences to achieve automation with Microsoft Deployment Toolkit, Automated Deployment Toolkit, and underlying components such as Windows PE, DISM, WSUS, Driver Management, Volume Activation Management Tool, and User State Migration Tool. Sets OS configuration options via Group Policy.
- SCCM Administration Manages all aspects of SCCM administration, including enterprise patch management vulnerability remediation, compliance reporting, automated software deployment, software package creation, and customization. Develops processes for deploying computer software and configuration updates Maintains, Upgrades SCCM Server when upgrades are available.
- Documentation - Documents and maintains detailed records of all University data center hardware inventory assets. Creates and maintains logical diagrams of infrastructure systems. Oversees and organizes the compilation of technical and end-user documentation related to Network Services Systems.
- Backup to Senior Systems Administrator - Performs basic duties of the Infrastructure & Systems Manager during times of absence
Skills and Abilities
- Expertise in administering, maintaining, and troubleshooting Microsoft Active Directory Domain Services and dependent protocols, Windows 2012 and newer Server OS, and Group Policy
- Expertise in Managing Systems Center Configuration Manager in a medium-sized or larger environment
- Expertise in the use of command line utilities required to manage enterprise systems, including PowerShell, AD Utilities, or other scripting languages in daily operations and in automation.
- Proven experience deploying Windows 10 enterprise-wide in a uniform configuration using Group Policy, Microsoft Deployment Toolkit, or similar tool to achieve automated OS configuration
- Experience configuring Windows guest operating systems for deployment in a virtual desktop environment, Horizon View, or Citrix using the Vmware OS Optimization Tool or similar.
- Experience using Orca or another similar tool to customize vendor software package deployment
- Expertise in performing TCP/IP troubleshooting and a solid understanding of PXE, DHCP, DNS, VLANs, and CIDR
- Experience using an enterprise backup and recovery solution
- Proficiency in using Microsoft Visio or similar tool
- Ability to support enterprise-class computer server hardware, power management equipment, data rack enclosures, network cabling patch panels, wire management accessories, and network cable endpoint nodes with expert competence.
- Knowledge of the systems development life cycle, structured analysis, and design techniques, user requirement definition, interviewing and data collection techniques, and PC-based packages used in the development and/or support of production systems, conversion activities, testing methodologies, and implementation procedures.
- Strong analytical, organizational, and planning skills; ability to work under pressure in a team environment.
- Excellent interpersonal communication skills, including the ability to effectively present information and respond to questions from all levels within the University.
- Display professionalism in the performance of all duties by demonstrating cooperation, courtesy, and sensitivity to the needs of others.
- Maintain the confidentiality of all departmental and institutional information.
- Possess the ability to work with little supervision in a fast-paced environment, as well as handle many different projects and activities at once
- Able to develop and document policy, procedures, training, and functional requirements
Education and/or Experience
- Bachelors degree in Computer Science, Computer Engineering, or related field required.
- Minimum seven years of experience in the development and support of network servers, data center administration, and information technology security.
- Previous experience with Microsoft Windows Server, SCCM, Active Directory, enterprise backup solutions, and server virtualization required.
- MCSA and MCITP certifications preferred
- Experience using In-Tune and Auto Pilot to manage Windows Desktops is highly desirable
- Experience with O365 administration is highly desirable
Physical Requirements:
- Must be able to lift up to 70lbs
Travel Requirements:
- Up to 15% travel
Pay Range:
$50.00 to $54.00 hourlySamuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.#J-18808-Ljbffr
IT System Administrator - Hybrid
Posted 4 days ago
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Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians. Job Qualifications: Willing to work in a hybrid setup—remotely or on-site at client locations, as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2012 to 2022. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of three years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs: First-touch closed: Each ticket that is completed with only one time entry contributes to this number. Utilization: The percentage of time that you are on the clock and billing time to client tickets. CSAT: Scores filled out by clients using the rating system in tickets. Compensation: Pay rate ranges from $34.56/hour up to $41.28/hour and may vary by experience and location. Benefits: Medical Insurance Plan. Dental & Vision. Life Insurance. Disability Coverage. Paid Time Off (starts at 15 days per year). Maternity/Paternity Leave. Paid US Holiday. Retirement Plan. Salary Advancement/Loan. Health & Wellness Program. Company-paid training and certification. Supplemental Life Insurance (Employee-paid). Supplemental Health Plans (Employee-paid). #J-18808-Ljbffr
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System Administrator I (SF)
Posted 5 days ago
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Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Pay rate ranges from $34.56/hr upto $41.28/hr and may vary by experience and location.
Benefits :
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
System Administrator/Production Support Engineer
Posted today
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System Administrator/Production Support with well-developed organizational, analytical and problem-solving skills for a multi-year engagement with a foremost Healthcare IT Solution
System Administrator - Process Control Systems
Posted 5 days ago
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System Administrator - Process Control Systems System Administrator - Process Control Systems 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by I.T. Solutions, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65.00/hr - $0.00/hr Direct message the job poster from I.T. Solutions, Inc. Manager, Talent Acquisition (GxP IT & Life Sciences - Pharmaceutical/Biotechnology) Job Title: Systems Administrator / Technical Lead – Process Control Systems Location: Foster City, Onsite (5 days a week) Duration: Long Term Contract Job Summary: We are looking for an experienced professional who will be responsible for administration of Rockwell FactoryTalk-based process control systems and Inductive Automation’s Ignition-based process control and environmental monitoring systems. The candidate should have hands-on experience deploying, configuring, and troubleshooting these systems in a Good Manufacturing Practice (GMP) environment, with a good understanding of FDA regulations. This role focuses on deploying system updates, administering system security, resolving technical issues, and ensuring system reliability under the direction of a System Manager. Key Responsibilities: Perform periodic system maintenance activities such as System Maintenance, Server Maintenance, System Audit Trail Review, User access reviews and coordinating with IT and drive completion of server maintenance. Monitor system performance, identifying bottlenecks and working with system manager to implement solutions to optimize system UI/UX. Perform periodic system health checks. Validate compatibility of OS patches with the application and co-ordinate with IT for installation of patches and perform post-patch verification testing on a periodic basis. Work with the System Manager to evaluate application patches on a periodic basis, perform installation of approved patches and assist Validation Engineers in regression testing following patch installation. Administering system security and access control such as creating, managing and updating user accounts within the system environments per applicable procedures. Collaborating with the System Manager to create and maintain training content and provide training to users requesting access. Troubleshoot and resolve hardware, software issues and collaborate with IT to resolve network-related issues impacting system availability and performance. Provide technical support during change management and assist automation engineers and/or system integrators in deploying changes to systems. Provide technical support for validation engineers performing annual backup and restore testing as well as disaster recovery testing. Assist validation engineers in installation, operational and performance testing as well as perform IQ/OQ/PQ testing, when required. Qualifications and Skills: Bachelor’s degree in computer science, Engineering, Industrial Automation, Information Technology, or a related field (or equivalent experience). Minimum of 3-5 years of experience administering or integrating process control systems, specifically. Rockwell FactoryTalk-based systems and/or Inductive Automation’s Ignition based systems. Experience interfacing with PLCs, SCADA, or historian systems. Excellent communication skills and the ability to work collaboratively with technical and non-technical teams. Experience deploying and configuring systems in a production environment. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently. Demonstrated experience working in a GMP-regulated environment with a thorough understanding of FDA regulations (e.g., 21 CFR Part 11). Familiarity with system validation, change control, and documentation practices in a regulated setting. Experience in authoring and executing change control for implemented GMP systems. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Keen attention to detail and a commitment to maintaining compliance with regulatory standards. Preferred Skills: Relevant certifications (e.g., Rockwell Automation, Ignition, or similar) are highly desirable. Proficiency in operating system administration (windows and Linux), network administration, Python scripting, or automation is a plus. The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology, Engineering, and Consulting Industries IT Services and IT Consulting, Pharmaceutical Manufacturing, and Biotechnology Research Referrals increase your chances of interviewing at I.T. Solutions, Inc. by 2x Get notified about new System Administrator jobs in Foster City, CA . 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