348 Service Agent jobs in New Haven

Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space. This individual will help handle all inquiries from customers via phone, chat, and email. This role is responsible for de escalating all concerns that arise and providing top tier customer service at all times. This will be an onsite role 5 days a week, 8 -5 est.

Responsibilities:
- Act as the first point of contact for customers via phone, email, and chat.
- Provide product guidance, solve complex cases, manage returns/claims, and handle order updates with care.
- Support and mentor junior agents during escalation handling.
- Work closely with transport service providers and internal teams to resolve shipping or delivery issues.
- Take ownership of specialized areas such as claims handling, content improvements, or technical troubleshooting.
- Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others.
- Recommend improvements to internal FAQs and Help Desk materials.
- Engage with customers on social media channels to ensure a positive brand experience.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

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Required Skills & Experience
- At least 1 year of experience in customer support, ideally in e-commerce or technical support environments.
- A proactive, solutions-focused mindset and a passion for delivering exceptional customer service.
- Strong organizational and time-management skills, even when working remotely.
- Comfort using platforms like Zendesk, Shopify, and communication tools (training provided).
- Willingness to learn, adapt, and contribute to team improvements.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Essential Functions: Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications: High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Knowledge of clerical procedures and ability to organize files and records Excellent customer service skills, providing courteous and prompt assistance Accurate cash handling and cashiering abilities Strong multitasking skills with attention to detail Flexibility in scheduling, including weekends and holidays Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Learn more about Orange Veterinary Hospital here:Description Position at Orange Veterinary Hospital Client Service Representative - Veterinary Receptionist Part-TimeOrange Veterinary Hospital is seeking a Part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Orange, CT. CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Orange Veterinary Hospital. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!Essential Functions and Responsibilities:Deliver exceptional client service in a polite and timely manner in person and over the phoneSchedule and confirm appointments based on client expectations, patient medical requirements and clinic needsRespond with compassion and empathy in stressful and emotional situationsMaintain a clean, stocked and organized lobby and front office areaEducate clients on wellness plans, food and products sold in the waiting roomPerform opening and closing procedures including end of day reports and depositsData Entry: efficiently and accurately process records, client questionnaires, referral information, etc.Admit Patients: ensure patients are weighted and confirm accurate informationPerform client check-ins and check-outs, including reviewing invoicesProcess and document financial transactions accurately Skills and Qualifications:High School Diploma or GED requiredAt least one year of client service experience requiredExperience with Microsoft Office suiteExcellent communication skills and the ability to problem solve Understanding of veterinary terminology and ability to communicate medical situations with clients and the veterinary teamAbility to triage (in person and over the phone) emergency situationsTeam player, have patience and maintain a positive attitudeMust be able to work seated for the majority of the dayBenefits and Perks:401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment Company-sponsored Employee Assistance Program (Headspace) Employee Discounts for Pet Care Founded in 1974 by Dr. Michael Lender, we have been providing Orange and the surrounding communities with compassionate, top-notch care. In addition to excellent medical and surgical services, we also offer grooming, day care and boarding. At Orange Veterinary Hospital, we pride ourselves with delivering a personal touch to progressive medical and surgical expertise. Our mission is to deliver compassionate care to our clients and their beloved pets. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About Bridgewater Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors. Our investment process is driven by a tireless pursuit to understand how the world's markets and economies work - using cutting edge technology to validate and execute on timeless and universal investment principles. Founded in 1975, we are a community of independent thinkers who share a commitment for excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture. Explore more information about Bridgewater on our website here. Our Culture Our culture is tied to our mission, which is to understand how the world's markets and economies work, and to translate that into world-class investment performance. This requires an extraordinary team, defined by the best individuals and the best portfolio of people, operating in an idea meritocracy. In this, we are uncompromising on our shared values of excellence, truth, integrity, humility, and courage. Our aspiration of a vibrant idea meritocracy requires diversity of thought - this comes from diversity of background, identity, experience, and so much more. We pursue inclusion because it's how we unlock the power of that diversity and make sure the best ideas get heard. To sustain this way of being through lots of years and lots of circumstances, we invest in meaningful work and meaningful relationships - the purpose and joy that comes from tackling something challenging and worthy, alongside people who make us better versions of ourselves. Explore more information about Bridgewater's culture on our website here. About the Client Service Department The goal of Client Service is to build and grow meaningful relationships with the world's largest, most sophisticated investors and help clients achieve their goals through high quality return streams and tailored insights. To this end, we deeply understand the global pools of capital, develop strategies to effectively develop relationships, and partner with clients on their most difficult investment and portfolio construction problems. We help our clients broaden their understanding of our investment process, strategies and performance as well as deepen their understanding of financial markets more generally. About Your Role As an Associate you'll help the Client Service Department achieve our mission by ensuring clients receive exceptional service and that your team is achieving its strategic goals. In order to do so, you will be the 'air traffic controller' of your team, responsible for a variety of administrative, operational and project management activities, serving around 30 clients. You will help set goals, brainstorm execution, project manage multiple initiatives, coordinate directly with clients and internal stakeholders, be the first point of contact for client requests, and plan meetings, trips and events. Without the Associate, the team doesn't run. Associates must be highly organized, detail-oriented, calm under pressure, and great at time management. They must communicate professionally, enjoy problem solving, and thrive in a dynamic, relationship-driven environment. Interested in learning more about working at Bridgewater? Hear about the experiences of our employees here. You will drive the following responsibilities: Partner with your team's Client Advisor (senior relationship manager) to understand client goals and translate the business plan into an organized operational cadence for the team, including providing administrative and calendar support Provide high quality and professional client service, acting as the first point of contact for all incoming client inquiries via email or phone Distill information and synthesize the key points to the team and other relevant, internal stakeholders Coordinate tasks, activities and collaboration sessions to meet client needs from visualization to scheduling Drive execution, provide direction, and project manage initiatives across multiple stakeholders Facilitate synchronization and communication across the team, by tracking and reporting on status of key activities and keeping knowledge repositories up to date (i.e. CRM) Ensure team and key stakeholders are prepared for all client interactions (i.e. presentations, prep notes, technology) Coordinate logistics for clients and team, including travel strategy, events and presentation materials Anticipate and resolve problems efficiently and independently Work with other teams on projects to improve departmental operations You will be a click for the role if you: Are a team player who can learn quickly and who can proactively seek to improve efficiency and quality Are a 'big picture' thinker who is able to focus on the goal at hand, not only tasks Distill information, prioritize well and summarize key points for senior leaders Enjoy solving problems using logic and common sense to develop practical solutions Have the ability to orchestrate and prioritize multiple activities at once while maintaining high quality work Hold a high standard for excellent client/customer service and desire to help others Are willing and able to anticipate the needs and concerns of others Have a preference for interpersonal interactions and are unafraid to engage with others Value the pursuit of truth and excellence Demonstrate innate curiosity and a tendency to thrive on learning new things Are dedicated to self-improvement and improvement of others Minimum Qualifications Effective written and oral communication skills with strong attention to detail A high degree of proficiency in Outlook, PowerPoint, Word and Excel; general comfort with learning and using new software tools Bachelor's degree with strong academic record preferred Experience in financial services or a professional business environment is a plus, though not required Physical RequirementsThis role will follow a hybrid schedule, with an onsite requirement of four days per week at our Westport CT campus. Wage RangeThe wage range for this role is $90,000- $185,000 inclusive of base salary and discretionary target bonus. The expected base salary for this role is between 80% - 90% of this wage range. Why Choose Bridgewater? It takes all types to make Bridgewater great. We seek a diverse group of innovative thinkers and push them to engage in rigorous and thoughtful inquiry. We develop people through an honest examination of their abilities and performance, enabling personal growth and professional development. We strive to provide you opportunities that will challenge you and unlock your potential. One of our core priorities at Bridgewater is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy. As such, currently Bridgewater offers a competitive suite of benefits. Explore more information about Bridgewater's benefits on our website here. Bridgewater reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations. This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Bridgewater has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position. Bridgewater Associates, LP is an Equal Opportunity Employer