68 Service Management jobs in Dallas
Delivery Consultant - DevOps, AWS Professional Services
Posted 9 days ago
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JOB SUMMARY
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
A day in the life
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of experience in cloud architecture and implementation,
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 2+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java, .Net, C++ or similar object-oriented language.
- Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure.
- Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools.
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Ability to explain technical concepts to both technical and non-technical audiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Service Delivery Management
Posted 8 days ago
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**General Information**
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City
Dallas, Fort Worth, Irving
State/Province
Texas
Country
United States
Department
SERVICE DELIVERY MANAGEMENT
Date
Thursday, July 3, 2025
Working time
Full-time
Ref#
20036068
Job Level
Executive Manager
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
Seniority Level
Associate
Currency
USD - United States - US
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ( , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ( .
**Description & Requirements**
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**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**Purpose:**
Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
Key components of success include delivering operational excellence & SLA achievement, client satisfaction and retention, developing strong relationships and teams (internally & externally), managing the P&L at account/contract level, collaborating with internal senior leaders (sales and operations), identifying additional opportunities to grow revenue and profit, reduce costs.
Note - Dallas-Fort-Worth TX area is preferred but open to major metropolitan area (Houston/Austin/El Paso-TX)
**Specific:**
+ The position is an operational leadership role with full operational accountability for a portfolio of assigned small to medium sized accounts
+ Has responsibility for annual post sale revenue/gross profit plan
+ Has people management responsibilities, across multiple sites including a matrix, virtual team environment
+ The position manages both internal and external (client and partner) relationships, and interfaces with multiple levels.
**General** :
+ Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issue
+ Sets priorities for team to ensure task completion; coordinates work activities with another supervisor
+ Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skill
+ Typically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concept
+ Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
**Primary Responsibilities:**
+ Client Relationship Management:
+ Communications, Relationship building and Networking
+ Services Delivery Operational Leadership:
+ Deliver operational excellence - assess and optimize customer's print technology and business processes driving innovation, high quality & cost effectiveness
+ Manage services client contracts and statements of work/service level agreements delivering contracted scope
+ Effective communications (internally & externally)
+ Effective, efficient resolution of client problems/issues, leveraging internal/external resources
+ Understand & leverage Xerox print technology and solutions
+ Achieve Contract Service Level Agreements/Customer Satisfaction:
+ Owns delivery of services through operational teams
+ Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
+ Focal point for service level agreement management, key performance indicators, reporting, and problem resolution
+ Advise client of opportunities to improve the success of their business operations
+ Understand client's industry, business and their critical business drivers
+ Provide leadership and support for new deal implementations with implementation partners
+ Identify opportunities to improve gross profit through cost management and post-sale revenue growth
+ Develop and conduct client business reviews & support overall client communication plan in partnership with sales
+ People and Resource Management:
+ Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices
+ Manage talent acquisition per labor cost strategy
+ Deploy communications to teams and gather feedback for on-going improvement
+ Financial/ Business Growth:
+ Accountable for achievement of financial plan
+ Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements.
+ Generate demand for same account revenue growth & cost management opportunities
+ Analyze workflow to ensure efficient and cost-effective operations. Develop / implement process improvements
+ Provide accurate and timely customer billing/inspection
+ Maximize account retention
+ Meet all monthly reporting requirements and manage internal control processes
**Benefits We Offer:**
+ Competitive compensation (hourly compensation and applicable overtime)
+ Comprehensive benefits offerings (including medical, dental, vision, life insurance)
+ Retirement Plan - 401k
+ Paid holidays, personal choice days, and paid time off
+ A culture that offers flexibility and a healthy work life balance
#LI-MC1
#LI-HYBRID
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Public Service Management Consulting Manager
Posted 9 days ago
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Strategy & Consulting: We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
The Work:Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.People in our Public Service group serve an array of clients across state and local government, non-profit, and educational industries.The Public Service Manager is experienced delivering programmatic, operational, and organization design, transformation and service delivery in performance and outcome improvements. The manager will also design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.
Ability to travel 75%+. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Here's What You Need:- Bachelor's degree or equivalent to 12 years of working experience.- A minimum of 5 years of high value consulting experience- A minimum of 5 years of public service experience
- A minimum of 5 years of government finance and budgeting experience
Bonus Points If:- You have experience bringing innovative ideas to projects
- A minimum of 5 years of experience leading workstreams and meeting deadlines
- A minimum of 5 years of experience working with c-level client executives- A minimum of 5 years of large-scale delivery experience with minimal help
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $94,400 to $93,800
Colorado 94,400 to 253,800
District of Columbia 100,500 to 270,300
Illinois 87,400 to 253,800
Minnesota 94,400 to 253,800
Maryland 94,400 to 253,800
New York/New Jersey 87,400 to 293,800
Washington 100,500 to 270,300
#LI-NA
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Principal Service Management Consultant - Performance Analytics
Posted today
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**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; New Jersey area near NY
**Travel** : up to 25% and infrequent at first
**Job description:**
ServiceNow Business Analyst (SME) - Performance Analytics
A ServiceNow/Performance Analytics (PA) Subject Matter Expert (SME) is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs, as well as designing, developing, testing, analyzing, creating, and modifying Performance Analytics reports and dashboards. Working alongside the ServiceNow Architect and Engagement Teams, the ServiceNow/Performance Analytics Developer shares responsibility for the overall ServiceNow solution.
**Key Responsibilities:**
In addition to complying with Capgemini's professionalism policies, the ServiceNow PA SME is responsible for:
- Interacting with Engagement Teams to collect and translate technical report requirements
- Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs
- Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Using computer software programs to create graphs and charts that illustrate performance trends
- Analyzing and implementing technical report requirements as defined
- Providing application ServiceNow/PA development services and technical support
- Designing, coding, testing, debugging, documenting, implementing and maintaining ServiceNow/PA software applications, dashboards, and reports.
- Ensures that system improvements are successfully implemented
- Implement ServiceNow Service Performance Management framework workflows that integrate with external web services
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Define the services that ServiceNow/PA delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow/PA ecosystem that aligns with the longer-term goals and objectives of IT and SNOW's customers
**Required Skills:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Performance Analytics Certification
- 1 years' experience developing on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- 2 years experience solutioning/developing business intelligence solutions
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience in HTML, CSS, Javascript, AJAX, integrating to multiple data sources used to populate ServiceNow modules
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc
- Service Integration and Management and Service Performance Management experience is a plus
- Good understanding of ITSM Tooling / ServiceNow / Performance Analytics
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
-Excellent communication skills (verbal and written)
**Desired Skills:**
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
- Experience Preferred but not required: o Experience of one popular web framework - React, AngularJS o Experience will building reports and dashboards in a formalized reporting application like ServiceFlow, SSRS, etc. o Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc o Experience with upgrades and skipped update remediation
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Principal Service Management Consultant - Performance Analytics_
**Location:** _IL-Chicago_
**Requisition ID:** _080691_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_
Technical Consultant-Customer Service Management (CSM) Certification
Posted 1 day ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
-
Participate in workshops with customers to assess current processes and establish future-state processes.
-
Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
-
Provide oversight and unit testing of code developed by partner or customer employees.
-
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
-
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
-
Provide feedback to product development to improve the product based on experiences gained with customers.
-
Maintain skills / certifications o ServiceNow Certified System Administrator o Customer Service Management (CSM) Implementor o Field Service Management (FSM) Implementor
In order to be successful in this role, we need someone who has:
-Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· At least 8 years of consulting experience for complex, global organizations
· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
· Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
· Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony
· Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
· Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
· Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
· Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
· Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
· Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities
· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
· Proven team player and team builder
· Certification Requirements:
o ServiceNow Certified System Administrator
o Customer Service Management (CSM) Implementor
o Field Service Management (FSM) Implementor
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Technical Consultant-Customer Service Management (CSM) Certification
Posted 1 day ago
Job Viewed
Job Description
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNowsolutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications o ServiceNow Certified System Administrator o Customer Service Management (CSM) Implementor o Field Service Management (FSM) Implementor Qualifications In order to be successful in this role, we need someone who has: -Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. · At least 8 years of consulting experience for complex, global organizations · Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems · Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology · Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony · Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development · Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. · Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. · Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise. · Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. · A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) · Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder · Certification Requirements: o ServiceNow Certified System Administrator o Customer Service Management (CSM) Implementor o Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Senior Service Management Consultant - UX/UI Design
Posted today
Job Viewed
Job Description
**Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX
**Travel** : up to 25% and infrequently
**Job description:**
ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME)
Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.
**Key Responsibilities:**
- Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
- Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
- Facilitate discussions to define system requirements, problems, and goals
- Define and develop technical requirements and related project documentation
- Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
- Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
- Provide insight and guidance of various design approaches to solve specific user problems.
- Create initial design concept, wireframes and high-fidelity prototypes using Figma
- Optimize and test UI designs to be intuitive and user-centered
- Conduct usability testing to identify gaps in design and see if they can be further improved
- Develop journey maps and user flows to visualize use cases
**Required Skills:**
- Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
- Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
- 3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
- ServiceNow mobile app design experience a plus
- Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
- HTML, CSS, and AngularJS development skills
- Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
**Desired Skills:**
- Experience with Bootstrap
- Experience with dynamic and responsive web design
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Experience implementing systems using the Agile/Scrum methodology
- Excellent understanding of the Agile software testing process and lifecycle.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - UX/UI Design_
**Location:** _IL-Chicago_
**Requisition ID:** _080690_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_
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Principal Service Management Consultant - GRC/IRM/TPRM
Posted today
Job Viewed
Job Description
**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY
**Travel** : 25% up to; but infrequently to begin with
**Job description:**
Task details I ServiceNow Business Analyst (SME) - GRC/IRM/TPRM Job Description: A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution.
**Key Responsibilities:**
In addition to complying with Capgemini's professionalism policies, the GRC IRM SME is responsible for:
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs
- Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Qualifications:
**Required Skills:**
o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow GRC IRM Certification
- 1 years' experience working with GRC IRM solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ITSM Tooling / ServiceNow / GRC IRM
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Principal Service Management Consultant - GRC/IRM/TPRM_
**Location:** _IL-Chicago_
**Requisition ID:** _080692_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_
Technical Consultant-Customer Service Management (CSM) Certification
Posted 9 days ago
Job Viewed
Job Description
**What you get to do in this role:**
The Customer Outcomes Senior **Technical Consultant** is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
+ Participate in workshops with customers to assess current processes and establish future-state processes.
+ Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Provide oversight and unit testing of code developed by partner or customer employees.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
+ Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
+ Provide feedback to product development to improve the product based on experiences gained with customers.
+ Maintain skills / certifications **o ServiceNow Certified System Administrator** **o Customer Service Management (CSM) Implementor** **o Field Service Management (FSM) Implementor**
**In order to be successful in this role, we need someone who has:**
-Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· At least 8 years of consulting experience for complex, global organizations
· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
· Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
· Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony
· Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
· Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
· Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
· Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
· Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
· Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities
· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
· Proven team player and team builder
· **Certification Requirements:**
**o ServiceNow Certified System Administrator**
**o Customer Service Management (CSM) Implementor**
**o Field Service Management (FSM) Implementor**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Service Management Consultant - IT Workflows / CMDB/CSDM
Posted today
Job Viewed
Job Description
**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; Bridgewater, New Jersey
**Travel** : up to 25% but mostly infrequent
**Job description:**
ServiceNow Developer - IT Workflows / CMDB/CSDM
**Key Responsibilities** : Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices.
**Required Qualifications:** Bachelor's degree in Computer Science, Information Systems, or a related field. 3 years of hands-on experience with ServiceNow CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _080693_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_