28,963 Service Delivery jobs in the United States
Service Delivery Driver
Posted 1 day ago
Job Viewed
Job Description
Overview:
Primo Brands is a leading branded beverage company in North America with a commitment to promoting healthy hydration. We proudly offer an extensive and iconic portfolio of sustainably sourced and conveniently packaged beverages distributed across more than 150,000 retail outlets.
If you are currently an associate of Primo Brands, please apply via myADP.
Location: Bow, NH
Compensation: $56,160 / year (NON CDL), $61,160 (CDL)
Schedule: Monday to Friday, 6:00 AM start until workload completion
Responsibilities:
Operate a commercial vehicle safely and perform all duties in a safe manner, including thorough vehicle inspections.
Efficiently manage a customer base on an established route with an average of 50+ stops per day.
Utilize a handheld application to key transactions and manage customer data effectively.
Manage inventory and coordinate daily route activities for optimal efficiency.
Complete service calls and resolve customer issues while fostering positive relationships with our customers.
Protect company assets, including the collection of equipment and payments from customers.
Identify opportunities to acquire new long-term customers and promote our products to support route growth.
Qualifications:
Must be at least 21 years of age.
Ability to adhere to the Primo Water Motor Vehicle Policy.
Must meet ongoing federal DOT physical requirements and testing.
Basic computer and data entry skills, along with basic math abilities.
Customer service and some sales experience preferred.
Must be able to safely lift bottles and equipment weighing up to 60 lbs.
Ability to climb stairs as required.
Some travel may be required based on company needs.
At Primo Brands, our portfolio includes billion-dollar brands like Poland Spring® and Pure Life®, premium brands such as Saratoga® and Mountain Valley®, and regional leaders like Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®. We also offer a variety of purified and flavored brands, including Primo Water® and Splash®. Our direct-to-consumer services create connectivity through ongoing water purchases. With over 11,000 associates, we focus on providing quality hydration to consumers while supporting sustainable practices in our packaging and water resources.
Primo Brands is an Equal Opportunity and Affirmative Action employer, committed to creating a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.
Service Delivery Specialist
Posted 1 day ago
Job Viewed
Job Description
At Check, we make paying people simple. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.
Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses.
Our Team
Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.
Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size.
The Work
Our Operations team is scaling fast to meet the growing needs of our partners and product. As a Service Delivery Specialist , you'll be essential to how we run at the problem, protect partner trust, and deliver exceptional service at scale. You'll work across Operations, Engineering, Product, and Support to stabilize high-impact workflows, resolve complex issues across payroll, tax, compliance, and money movement, and shape how we deliver service as we grow.
If you're energized by solving messy problems, thinking big while working small, and turning complexity into clarity, this is your role.
In this role, you will:
- Jump in quickly to triage and resolve complex partner escalations across payroll, tax, compliance, and money movement, bringing clarity to ambiguity and acting as a trusted subject matter expert.
- Monitor partner Slack channels and respond with urgency, ownership, and a bias for clarity and resolution.
- Step in to directly support early-stage (quickstart) partners, enabling the broader team to stay focused on our highest-impact relationships.
- Dig into trends across escalations to uncover root causes, connect the dots, and recommend high-leverage improvements across product, process, and service delivery.
- Drive visibility and accountability by surfacing key themes, metrics, and risks to leadership, turning signals from the field into actionable priorities that reduce partner friction and improve how we operate.
- Partner cross-functionally with Ops, Product, and Engineering to close loops on edge cases, streamline workflows, and simplify for scale.
- Take ownership of internal and partner-facing documentation, ensuring materials stay up to date, easy to follow, and aligned with evolving processes and regulations.
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
- 5+ years in operations, service delivery, customer success, or support, ideally in fintech, compliance, or payroll.
- Direct experience with tax, compliance, or payroll operations, especially in partner-facing or high-volume environments.
- Proven ability to operate with urgency and ownership in high-complexity, fast-moving environments.
- Strategic problem-solver who's equally comfortable rolling up their sleeves and stepping back to improve the system.
- Strong communicator across technical and non-technical audiences, especially in ambiguous or high-pressure moments.
- Passion for improving systems at the root and delivering high-quality, reliable service.
- Experience using structured data to identify trends and drive improvements.
- Familiarity with tools like Slack, ChatGPT, Notion, and Zendesk.
Travel and Office Policy
The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, we believe time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays, and the team hosts regular happy hours, game nights, etc.
What we offer:
For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.
The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation.
- The expected range in San Francisco, NYC, LA, and Seattle is between $80,000 and 198,000.
- The expected range for all other locations is between 153,000 and 168,300.
We accept applications on an ongoing basis with no specified deadline.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Service Delivery Technician
Posted 1 day ago
Job Viewed
Job Description
Overview
Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.
Responsibilities
- Resolve request/issues in person and remotely via phone support, IM, or email
- Monitor and maintain service queue based on established service level agreements
- Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Assist with departmental moves, adds, and changes
- Assist with maintaining up-to-date documentation within service desk knowledge base
- Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software
Requirements
- 2+ years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Ability to work effectively in a fast-paced team environment as well as independently
- Desktop/Laptop hardware and software support
- Ability to lift up to 50 pounds
- Team player
- High school diploma or equivalent
Recommended Qualifications
- Bachelor's degree preferred
- Experience with Exchange, VPN, Active Directory, and Office Products
- A+ or similar certification
#LI-Onsite
#LI-TM1
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is $19—$31 USDThe Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Service Delivery Representative
Posted 1 day ago
Job Viewed
Job Description
One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, VA. Job duties include supporting the risk compliance group and will examine, assess, and combine data to provide information for their clients. They will provide administrative procedures and oversee all client's payrolls, working alongside banks. They pay rate is $20/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Plusses:
- Bachelor's Degree
- Background within finance / accounting / banking
Must-Haves:
- 1+ years of experience within call center
- Outgoing personality
Service Delivery Coordinator
Posted 1 day ago
Job Viewed
Job Description
The Service Delivery Coordinator will primarily be responsible for coordinating resources to schedule testing and turning up (TTU) of network circuits and satellite services supporting edge and core infrastructure connecting global and regional clients, core data centers, branch offices, co-locations etc. The Service Delivery Coordinator will also be responsible for reviewing and recommending network connectivity improvements, decommissioning legacy carrier services, and required technical reviews. The Network Telecom Analyst will also escalate carrier circuit issues associated with circuit delivery, circuit design flaws, service performance issues etc.
The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. By providing more proactive support that anticipates our Business Units needs, this role is critical in ensuring we collectively achieve our; IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand and Simply Work, Anywhere, Anytime.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
- Bachelors Degree in any discipline or 2 to 5 Years Telecommunications experience of focused experience supporting global Wireline carrier services, design options and circuit provisioning and life cycle management.
- Working knowledge of carrier services associated with Core facilities (i. e. POPs, COs, NOCs, Data Centers) support teams and escalations processes
- Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision.
- Demonstrates integrity, respect, commitment to excellence, collaboration, and values with members of the team and wider organization
- Strong verbal and written communication skills are essential
- Strong knowledge of data circuit designs, provisioning and technical attributes
- Proven analytical, reasoning, and organizational skills
- Ability to establish and maintain effective relationships with all levels of personnel both internally and externally
- Word, Excel, Visio and Outlook experience required
Service Delivery Representative
Posted 1 day ago
Job Viewed
Job Description
One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in El Paso, TX. Job duties include supporting the risk compliance group and will examine, assess, and combine data to provide information for their clients. They will provide administrative procedures and oversee all client's payrolls, working alongside banks. This position pays $18.50/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
-Bachelor's Degree
-Background within finance / accounting / banking
-2+ years of experience within call center
-Proficient within Excel (vlookups, formulas, macros)
-Tech-savvy (type well, Microsoft Office Suite background)
-Clear communication (write well / talk well)
-HS Diploma
Service Delivery Manager
Posted today
Job Viewed
Job Description
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The MSP Service Delivery Manager is a critical coordination role within the MSP Service Delivery team. The primary responsibility of this role is to plan and manage onsite escalations, track budget, review deliverables for quality and adherence to scope on Field Services projects.
A second responsibility of the SDM is to open tickets to third-party vendors and facilitate and monitor communications between customers, vendors, and the assigned SDM on the account, ensuring complex issues are addressed and resolved in a satisfactory manner.
This role requires strong attention to detail, IT project coordination experience, and communication skills. Familiarity with the Microsoft product lines, the ability to coordinate multiple parties, and a commitment to delivering exceptional service to internal and external stakeholders are key to success in this position.
**Responsibilities:**
_Include, but not limited to:_
+ Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication, ticket resolution, project coordination, and timely SOW renewals.
+ Coordinate and schedule calls/meetings between customers and other stakeholders to address complex service issues, including scope expectations, contingency planning, ticket resolution, and renewal discussions.
+ Proactively monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
+ Document all communication, billing issues,and follow-ups in SHI's ticketing and project management system.
+ Track, analyze and report on vendor performance, project milestones, deliverable, and customer satisfaction.
+ Review and approve field dispatch work order and payment to technicians upon task and project completion.
+ Conduct regular project status calls with Customer.
+ Identify and escalate recurring issues to the appropriate internal teams for process improvement.
+ Work closely with the MSP Service Delivery team to develop strategies for improving vendor relations and customer service.
+ Maintain an in-depth understanding of each vendor's capabilities, specialties, and limitations, with a strong focus on Microsoft.
+ Facilitate the onboarding of new vendor support for Customers and maintain updated vendor escalation information in SHI systems.
+ Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews and preparing and monitoring SOW renewal paperwork.
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.
**Behaviors and Competencies**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Skill Level Requirements**
+ 1 or more years of validated successful professional experience in an IT project coordinationor IT customer service role, preferably within a Managed Services Provider (MSP) or related technology services environment.
+ Exceptional verbal and written communication skills with colleagues and external stakeholders.
+ Provenorganizational, problem-solving, and time-management skills.
+ Proven track record of success using PSA software such as AutoTask and MS Office Suite.
+ Demonstrated experience with IT project coordination, IT ticket management, and IT ticket resolution.
+ A high-level understanding of Microsoft product lines, with the ability to correctly identify technologies involved in Customer tickets and issues.
+ Proven ability to work independently and effectively in a fast-paced, multi-tasking environment.
+ Proven analytical and escalation management abilities.
+ Strong attention to detail and commitment to excellence.
+ A proventeam player who can demonstratesuccessfulcollaboration with various departments and external stakeholders.
+ Proactive and self-motivated with a strong record of personal accountability.
+ Ability to maintain confidentiality and exercise discretion.
**Preferred Qualifications:**
+ Microsoft MS-900 certification
+ Vendor Management experience
+ ITIL v5 Foundations or higher
+ A+ and/or Microsoft Certified Professional (MCP)
+ PMP or other relevant project management or project coordination certifications
+ Experience managing external project resources
The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $0,000 - 70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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Service Delivery Manager
Posted today
Job Viewed
Job Description
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The MSP Service Delivery Manager is a critical coordination role within the MSP Service Delivery team. The primary responsibility of this role is to plan and manage onsite escalations, track budget, review deliverables for quality and adherence to scope on Field Services projects.
A second responsibility of the SDM is to open tickets to third-party vendors and facilitate and monitor communications between customers, vendors, and the assigned SDM on the account, ensuring complex issues are addressed and resolved in a satisfactory manner.
This role requires strong attention to detail, IT project coordination experience, and communication skills. Familiarity with the Microsoft product lines, the ability to coordinate multiple parties, and a commitment to delivering exceptional service to internal and external stakeholders are key to success in this position.
**Responsibilities:**
_Include, but not limited to:_
+ Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication, ticket resolution, project coordination, and timely SOW renewals.
+ Coordinate and schedule calls/meetings between customers and other stakeholders to address complex service issues, including scope expectations, contingency planning, ticket resolution, and renewal discussions.
+ Proactively monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
+ Document all communication, billing issues,and follow-ups in SHI's ticketing and project management system.
+ Track, analyze and report on vendor performance, project milestones, deliverable, and customer satisfaction.
+ Review and approve field dispatch work order and payment to technicians upon task and project completion.
+ Conduct regular project status calls with Customer.
+ Identify and escalate recurring issues to the appropriate internal teams for process improvement.
+ Work closely with the MSP Service Delivery team to develop strategies for improving vendor relations and customer service.
+ Maintain an in-depth understanding of each vendor's capabilities, specialties, and limitations, with a strong focus on Microsoft.
+ Facilitate the onboarding of new vendor support for Customers and maintain updated vendor escalation information in SHI systems.
+ Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews and preparing and monitoring SOW renewal paperwork.
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.
**Behaviors and Competencies**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Skill Level Requirements**
+ 1 or more years of validated successful professional experience in an IT project coordinationor IT customer service role, preferably within a Managed Services Provider (MSP) or related technology services environment.
+ Exceptional verbal and written communication skills with colleagues and external stakeholders.
+ Provenorganizational, problem-solving, and time-management skills.
+ Proven track record of success using PSA software such as AutoTask and MS Office Suite.
+ Demonstrated experience with IT project coordination, IT ticket management, and IT ticket resolution.
+ A high-level understanding of Microsoft product lines, with the ability to correctly identify technologies involved in Customer tickets and issues.
+ Proven ability to work independently and effectively in a fast-paced, multi-tasking environment.
+ Proven analytical and escalation management abilities.
+ Strong attention to detail and commitment to excellence.
+ A proventeam player who can demonstratesuccessfulcollaboration with various departments and external stakeholders.
+ Proactive and self-motivated with a strong record of personal accountability.
+ Ability to maintain confidentiality and exercise discretion.
**Preferred Qualifications:**
+ Microsoft MS-900 certification
+ Vendor Management experience
+ ITIL v5 Foundations or higher
+ A+ and/or Microsoft Certified Professional (MCP)
+ PMP or other relevant project management or project coordination certifications
+ Experience managing external project resources
The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $0,000 - 70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Service Delivery Manager
Posted today
Job Viewed
Job Description
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The MSP Service Delivery Manager is a critical coordination role within the MSP Service Delivery team. The primary responsibility of this role is to plan and manage onsite escalations, track budget, review deliverables for quality and adherence to scope on Field Services projects.
A second responsibility of the SDM is to open tickets to third-party vendors and facilitate and monitor communications between customers, vendors, and the assigned SDM on the account, ensuring complex issues are addressed and resolved in a satisfactory manner.
This role requires strong attention to detail, IT project coordination experience, and communication skills. Familiarity with the Microsoft product lines, the ability to coordinate multiple parties, and a commitment to delivering exceptional service to internal and external stakeholders are key to success in this position.
**Responsibilities:**
_Include, but not limited to:_
+ Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication, ticket resolution, project coordination, and timely SOW renewals.
+ Coordinate and schedule calls/meetings between customers and other stakeholders to address complex service issues, including scope expectations, contingency planning, ticket resolution, and renewal discussions.
+ Proactively monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
+ Document all communication, billing issues,and follow-ups in SHI's ticketing and project management system.
+ Track, analyze and report on vendor performance, project milestones, deliverable, and customer satisfaction.
+ Review and approve field dispatch work order and payment to technicians upon task and project completion.
+ Conduct regular project status calls with Customer.
+ Identify and escalate recurring issues to the appropriate internal teams for process improvement.
+ Work closely with the MSP Service Delivery team to develop strategies for improving vendor relations and customer service.
+ Maintain an in-depth understanding of each vendor's capabilities, specialties, and limitations, with a strong focus on Microsoft.
+ Facilitate the onboarding of new vendor support for Customers and maintain updated vendor escalation information in SHI systems.
+ Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews and preparing and monitoring SOW renewal paperwork.
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.
**Behaviors and Competencies**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Skill Level Requirements**
+ 1 or more years of validated successful professional experience in an IT project coordinationor IT customer service role, preferably within a Managed Services Provider (MSP) or related technology services environment.
+ Exceptional verbal and written communication skills with colleagues and external stakeholders.
+ Provenorganizational, problem-solving, and time-management skills.
+ Proven track record of success using PSA software such as AutoTask and MS Office Suite.
+ Demonstrated experience with IT project coordination, IT ticket management, and IT ticket resolution.
+ A high-level understanding of Microsoft product lines, with the ability to correctly identify technologies involved in Customer tickets and issues.
+ Proven ability to work independently and effectively in a fast-paced, multi-tasking environment.
+ Proven analytical and escalation management abilities.
+ Strong attention to detail and commitment to excellence.
+ A proventeam player who can demonstratesuccessfulcollaboration with various departments and external stakeholders.
+ Proactive and self-motivated with a strong record of personal accountability.
+ Ability to maintain confidentiality and exercise discretion.
**Preferred Qualifications:**
+ Microsoft MS-900 certification
+ Vendor Management experience
+ ITIL v5 Foundations or higher
+ A+ and/or Microsoft Certified Professional (MCP)
+ PMP or other relevant project management or project coordination certifications
+ Experience managing external project resources
The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $0,000 - 70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Service Delivery Manager
Posted today
Job Viewed
Job Description
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The MSP Service Delivery Manager is a critical coordination role within the MSP Service Delivery team. The primary responsibility of this role is to plan and manage onsite escalations, track budget, review deliverables for quality and adherence to scope on Field Services projects.
A second responsibility of the SDM is to open tickets to third-party vendors and facilitate and monitor communications between customers, vendors, and the assigned SDM on the account, ensuring complex issues are addressed and resolved in a satisfactory manner.
This role requires strong attention to detail, IT project coordination experience, and communication skills. Familiarity with the Microsoft product lines, the ability to coordinate multiple parties, and a commitment to delivering exceptional service to internal and external stakeholders are key to success in this position.
**Responsibilities:**
_Include, but not limited to:_
+ Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication, ticket resolution, project coordination, and timely SOW renewals.
+ Coordinate and schedule calls/meetings between customers and other stakeholders to address complex service issues, including scope expectations, contingency planning, ticket resolution, and renewal discussions.
+ Proactively monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
+ Document all communication, billing issues,and follow-ups in SHI's ticketing and project management system.
+ Track, analyze and report on vendor performance, project milestones, deliverable, and customer satisfaction.
+ Review and approve field dispatch work order and payment to technicians upon task and project completion.
+ Conduct regular project status calls with Customer.
+ Identify and escalate recurring issues to the appropriate internal teams for process improvement.
+ Work closely with the MSP Service Delivery team to develop strategies for improving vendor relations and customer service.
+ Maintain an in-depth understanding of each vendor's capabilities, specialties, and limitations, with a strong focus on Microsoft.
+ Facilitate the onboarding of new vendor support for Customers and maintain updated vendor escalation information in SHI systems.
+ Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews and preparing and monitoring SOW renewal paperwork.
+ Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.
**Behaviors and Competencies**
+ Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
+ Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
+ Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
+ Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
+ Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
+ Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
+ Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
+ Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
+ Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
+ Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
**Skill Level Requirements**
+ 1 or more years of validated successful professional experience in an IT project coordinationor IT customer service role, preferably within a Managed Services Provider (MSP) or related technology services environment.
+ Exceptional verbal and written communication skills with colleagues and external stakeholders.
+ Provenorganizational, problem-solving, and time-management skills.
+ Proven track record of success using PSA software such as AutoTask and MS Office Suite.
+ Demonstrated experience with IT project coordination, IT ticket management, and IT ticket resolution.
+ A high-level understanding of Microsoft product lines, with the ability to correctly identify technologies involved in Customer tickets and issues.
+ Proven ability to work independently and effectively in a fast-paced, multi-tasking environment.
+ Proven analytical and escalation management abilities.
+ Strong attention to detail and commitment to excellence.
+ A proventeam player who can demonstratesuccessfulcollaboration with various departments and external stakeholders.
+ Proactive and self-motivated with a strong record of personal accountability.
+ Ability to maintain confidentiality and exercise discretion.
**Preferred Qualifications:**
+ Microsoft MS-900 certification
+ Vendor Management experience
+ ITIL v5 Foundations or higher
+ A+ and/or Microsoft Certified Professional (MCP)
+ PMP or other relevant project management or project coordination certifications
+ Experience managing external project resources
The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $0,000 - 70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status