56 Technical Assistance jobs in Portland

Customer Support Technician - Racelogic USA At Racelogic, we design and manufacture cutting-edge electronic systems that measure, record, display, analyze, and simulate data from moving vehicles. Our innovative technologies are trusted across industries - from automotive and motorsport to aerospace, broadcast, and beyond. Headquartered in Buckingham, UK, we've grown into a global business with offices in the US, France, and Germany, employing over 125 staff and serving customers in more than 100 countries. As part of our growth phase, our US office in Novi, Michigan is looking for a hands-on Customer Support Technician who will provide expert assistance to our customers while collaborating with our UK headquarters. As part of Racelogic's US operation, you'll be key in bridging time zones and ensuring our North American customers receive outstanding technical support. Core Responsibilities:•Serving as a primary technical contact for all customers during core business hours•Providing knowledgeable support on Racelogic products through phone and digital channels•Working closely with our UK team (Racelogic UK) to resolve complex technical issues•Creating and updating support documentation for our North American audience•Participating in product testing and validation programs coordinated with the UK headquarters•Maintaining our track map database with US and Canadian racing venues•Updating the vehicle CAN database with North American vehicle models•Developing region-specific solutions for US customer requirements•Sharing US market feedback and support trends with our UK technical teams•Delivering training sessions in US time zones (both online and in-person)•Supporting the US sales team with technical configurations•Following company procedures while adapting to the US market needs•Contributing to a collaborative team environment spanning two continents Person Specification:•Relevant experience in a similar role•Technical degree and/or relevant certifications•Electronics hardware or software background•Experience with customer service software platforms•Strong digital skills for remote collaboration•Clear communication abilities (especially important for UK/US coordination)•Methodical problem-solving approach•Customer-focused mindset•Experience with technical hardware and software•Knowledge of US automotive industry (OEM, Aftermarket, or Motorsport)•Vehicle level knowledge and/or hands-on experience with CAN, FlexRay, Ethernet and System Gateway•Clean and Valid Driving License is required•Authorized to work in USA without sponsorship•Ability to travel in the USA and the UK/EU as requested Benefits:•Competitive salary•Profit-related bonus (after probation)•401(k) retirement plan•Comprehensive healthcare package including:•Medical Insurance•Dental Insurance•Vision Insurance•Paid Time Off (PTO)

Company Overview

Group/Division

Job Description/Preferred Qualifications

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.

Job Duties/Responsibilities:

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Must physically be able to:

• Must be able to travel 80-90% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals
• Be able to perform a system chamber clean which requires the following
  • Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

• Minimum Qualifications

Minimum Qualifications

Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Job Description

Technical Customer Support Analyst

Location: On-site position based in Orlando, FL or Columbia, MD

Must be available 24/7 hours including weekends and holidays. This is a full-time, shift-based role; shifts assigned based on workforce need at time of hire. Most shifts fall between 7am -11pm ET Monday-Sunday.

No visa sponsorship is available for this position.

Overview

Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!

Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

We are looking for Customer Support Administrators to own Tier 1 Technical Support. You'll be supporting enterprise Oracle applications, and the fixing is not so much resetting passwords and deploying laptops, but rather learning a proprietary application front-to-back and doing things like running SQL queries to solve issues, investigating network problems ("your side? Our side? Let me dig into this for you."), and helping users navigate bugs, outages, and any other issue they may have.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and solving for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

Some of what we do:

• Be the first line of telephone contact for our customer base - You are the face of Oracle Support

• Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear

• Provide first line application support for a wide range of product or systems related service requests

• Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines

• Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group

• Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners

• Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress

• Contribute to Knowledge by actively commenting and providing feedback on KM articles.

• May reproduce technical issues that customers report in a test environment in order to fix & resolve

• Carry out other duties as reasonably requested by your line manager

We love to see:

• Experience using OPERA Property Management System (PMS) or MICROS Point of Sale (POS)

• Some professional IT experience

• A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.

• Preference for fix and solving problems rather than "plug-and-play" solutions

• Network+, CompTIA A+, Cisco, or related certifications are a big plus

• SQL knowledge comes in handy on the job

We like to see:

• Experience in the Hotel/Hospitality or Food & Beverage industry

• Customer Focus - the ability to empathize with customers to deliver excellent customer service

• Solid attention to detail and accuracy

• Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams

• Excellent verbal and written communication skills

What we offer:

In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:

• Agile, friendly, collaborative environment backed by a strong enterprise

• Continuous career development: we actively encourage and celebrate internal promotions

• High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks

• A vast variety of volunteer opportunities through Oracle Giving

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Requisition ID #

21WD51535

Présentation du poste

Nous recrutons un(e) spécialiste en assistance technique qui rejoindra notre équipe de passionnés de la technologie, afin d'aider nos clients à profiter au mieux de leurs produits Autodesk. Vous aimez résoudre des problèmes et aider votre prochain? L'expérience client est un sujet qui vous passionne? Vous connaissez bien le logiciel ShotGrid (anciennement appelé Shotgun) proposé par Autodesk? Si vous avez répondu oui à toutes ces questions, nous serions ravis de faire votre connaissance! Vous serez chargé(e) de résoudre les problèmes client signalés à Autodesk via différents canaux et de les documenter dans notre base de connaissances. Vous pourrez également participer à différentes activités d'assistance proactive, notamment en préparant et animant des webinaires ou des présentations lors d'événements organisés par l'entreprise, comme Autodesk University.

Responsabilités

• Répondre à des demandes d'assistance envoyées par nos clients et partenaires

• Gérer les priorités et faire remonter des problèmes techniques, veiller au respect des accords de niveau de service

• Mener des analyses des causes profondes pour limiter les risques de récurrence

• Faire remonter les problèmes des clients aux cadres supérieurs, selon les besoins

• Rechercher, vérifier et documenter les problèmes relatifs aux produits

• Gérer activement les retards personnels dans les demandes d'assistance

• Documenter les interactions d'assistance dans un système de gestion des cas à l'échelle de l'entreprise

• Gérer les attentes des clients en donnant des nouvelles ponctuelles sur l'avancement

• Respecter un calendrier défini pour prendre en charge nos diverses modalités d'assistance, y compris le clavardage en direct, les appels téléphoniques et les courriels

Exigences minimales

• Baccalauréat ou diplôme équivalent en effets visuels, en animation, en jeux ou dans un domaine connexe

• Expérience professionnelle sur des projets utilisant ShotGrid ou d'autres solutions de gestion de projets créatifs. Une expérience avec les produits de création de contenu Autodesk serait un plus

• Bonne compréhension des processus et flux de travail du secteur de la production

• Capacité éprouvée à prendre en charge un problème : dépannage, puis résolution ou limitation du problème

• Excellent esprit d'équipe

• Excellentes compétences de communication orale et écrite en anglais, d'autres langues seraient un plus

• Capacité démontrée à faire preuve de souplesse et à apprendre rapidement au sein d'un environnement évoluant rapidement

La personne idéale

• Axée sur le client : établir de solides relations avec les clients et offrir des solutions axées sur le client, en faisant preuve d'empathie et de sens du détail

• Déterminée : prendre des décisions à la fois rapides et pertinentes. Clarifier les tâches, établir les priorités et prêter attention aux détails pour garantir que le travail est effectué en temps voulu et avec une grande qualité

• Responsable : veiller à ce que les engagements soient respectés, par vous-même comme par les autres

• Dynamique : gérer les nouvelles occasions et les défis difficiles avec un sentiment d'urgence, une grande énergie et de l'enthousiasme

Position Overview

We are hiring a Technical Support Specialist to join our team of Media & Entertainment enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving production problems and helping others create an impact? Are you passionate about the customer's experience within the production pipeline? Are you familiar with Autodesk's ShotGrid (formerly known as Shotgun) software, and understand the post-production environment? Then we would like to hear from you!

You will be responsible for resolving customer issues reported to Autodesk via various modalities and documenting them in our Knowledge Base. You will be engaging with multiple film, animation, and game studios to support their creative endeavors. You may also engage in a variety of proactive support activities, developing and presenting webinars, or speaking at company events like Autodesk University. Additionally, you will keep normal working hours without crunched deadlines.

Responsibilities

• Respond to support requests from our customers and partners

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Perform root cause analysis to mitigate reoccurrence

• Escalate customer issues to senior staff as required

• Research, verify, and document product issues

• Actively manage personal backlog of support requests

• Document support interactions in a company-wide case management system

• Manage customer expectations by providing timely updates on progress

• Abide by a set schedule to accommodate our variety of support modalities including Live Chat, Phone calls and emails

• Able to own regular cases and projects assigned to you for a reliable workload.

Minimum Qualifications

• Bachelor's degree or equivalent in Film, VFX, Animation, Game, or related field

• Working experience on projects using ShotGrid or other creative production management solution. Experience with Autodesk Media & Entertainment products will be a bonus

• Good understanding of workflow process within the post-production industry

• Demonstrable ability to "own" the problem - troubleshoot, and solve or mitigate the problem

• Exceptional team player and collaboration skills

• Strong verbal and written English communication, other languages a plus

• Proven ability to be flexible and learn quickly in a fast environment

• Experience working within a Film, VFX, Animation, or Game studio a plus

The Ideal Candidate

• Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail

• Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work, and attending to detail to ensure work is done in a timely and quality manner

• Accountable: Holding yourself and others accountable to meet commitments

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Reliable: Available to work a consistent weekly schedule during normal business hours

***Contract and Full Time Opportunities available

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20% %3E) .

Job Requisition ID #

21WD51535

Présentation du poste

Nous recrutons un(e) spécialiste en assistance technique qui rejoindra notre équipe de passionnés de la technologie, afin d’aider nos clients à profiter au mieux de leurs produits Autodesk. Vous aimez résoudre des problèmes et aider votre prochain? L’expérience client est un sujet qui vous passionne? Vous connaissez bien le logiciel ShotGrid (anciennement appelé Shotgun) proposé par Autodesk? Si vous avez répondu oui à toutes ces questions, nous serions ravis de faire votre connaissance! Vous serez chargé(e) de résoudre les problèmes client signalés à Autodesk via différents canaux et de les documenter dans notre base de connaissances. Vous pourrez également participer à différentes activités d’assistance proactive, notamment en préparant et animant des webinaires ou des présentations lors d’événements organisés par l’entreprise, comme Autodesk University.

Responsabilités

• Répondre à des demandes d’assistance envoyées par nos clients et partenaires

• Gérer les priorités et faire remonter des problèmes techniques, veiller au respect des accords de niveau de service

• Mener des analyses des causes profondes pour limiter les risques de récurrence

• Faire remonter les problèmes des clients aux cadres supérieurs, selon les besoins

• Rechercher, vérifier et documenter les problèmes relatifs aux produits

• Gérer activement les retards personnels dans les demandes d’assistance

• Documenter les interactions d’assistance dans un système de gestion des cas à l’échelle de l’entreprise

• Gérer les attentes des clients en donnant des nouvelles ponctuelles sur l’avancement

• Respecter un calendrier défini pour prendre en charge nos diverses modalités d’assistance, y compris le clavardage en direct, les appels téléphoniques et les courriels

Exigences minimales

• Baccalauréat ou diplôme équivalent en effets visuels, en animation, en jeux ou dans un domaine connexe

• Expérience professionnelle sur des projets utilisant ShotGrid ou d’autres solutions de gestion de projets créatifs. Une expérience avec les produits de création de contenu Autodesk serait un plus

• Bonne compréhension des processus et flux de travail du secteur de la production

• Capacité éprouvée à prendre en charge un problème : dépannage, puis résolution ou limitation du problème

• Excellent esprit d’équipe

• Excellentes compétences de communication orale et écrite en anglais, d’autres langues seraient un plus

• Capacité démontrée à faire preuve de souplesse et à apprendre rapidement au sein d’un environnement évoluant rapidement

La personne idéale

• Axée sur le client : établir de solides relations avec les clients et offrir des solutions axées sur le client, en faisant preuve d’empathie et de sens du détail

• Déterminée : prendre des décisions à la fois rapides et pertinentes. Clarifier les tâches, établir les priorités et prêter attention aux détails pour garantir que le travail est effectué en temps voulu et avec une grande qualité

• Responsable : veiller à ce que les engagements soient respectés, par vous-même comme par les autres

• Dynamique : gérer les nouvelles occasions et les défis difficiles avec un sentiment d’urgence, une grande énergie et de l’enthousiasme

Position Overview

We are hiring a Technical Support Specialist to join our team of Media & Entertainment enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving production problems and helping others create an impact? Are you passionate about the customer’s experience within the production pipeline? Are you familiar with Autodesk’s ShotGrid (formerly known as Shotgun) software, and understand the post-production environment? Then we would like to hear from you!

You will be responsible for resolving customer issues reported to Autodesk via various modalities and documenting them in our Knowledge Base. You will be engaging with multiple film, animation, and game studios to support their creative endeavors. You may also engage in a variety of proactive support activities, developing and presenting webinars, or speaking at company events like Autodesk University. Additionally, you will keep normal working hours without crunched deadlines.

Responsibilities

• Respond to support requests from our customers and partners

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Perform root cause analysis to mitigate reoccurrence

• Escalate customer issues to senior staff as required

• Research, verify, and document product issues

• Actively manage personal backlog of support requests

• Document support interactions in a company-wide case management system

• Manage customer expectations by providing timely updates on progress

• Abide by a set schedule to accommodate our variety of support modalities including Live Chat, Phone calls and emails

• Able to own regular cases and projects assigned to you for a reliable workload.

Minimum Qualifications

• Bachelor’s degree or equivalent in Film, VFX, Animation, Game, or related field

• Working experience on projects using ShotGrid or other creative production management solution. Experience with Autodesk Media & Entertainment products will be a bonus

• Good understanding of workflow process within the post-production industry

• Demonstrable ability to “own” the problem - troubleshoot, and solve or mitigate the problem

• Exceptional team player and collaboration skills

• Strong verbal and written English communication, other languages a plus

• Proven ability to be flexible and learn quickly in a fast environment

• Experience working within a Film, VFX, Animation, or Game studio a plus

The Ideal Candidate

• Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail

• Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work, and attending to detail to ensure work is done in a timely and quality manner

• Accountable: Holding yourself and others accountable to meet commitments

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Reliable: Available to work a consistent weekly schedule during normal business hours

***Contract and Full Time Opportunities available

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20% %3E) .