48 Business Management jobs in Marina Del Rey
General Manager (Culver City)
Posted 19 days ago
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Job Description
Position Objective: The Restaurant General Manager is the operational leader of the restaurant, responsible for the overall management of the day-to-day operations, including overseeing staff, ensuring guest satisfaction, and maintaining operational efficiency. This role involves significant management responsibilities, including financial performance, staff development, and adherence to health and safety standards.
Essential Duties and Responsibilities:
Operational Leadership:
Direct comprehensive restaurant operations, ensuring optimal performance across all service areas.
Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management.
Develop and implement effective sales and profitability strategies.
Leadership and Staff Management:
Lead, inspire, and train staff to promote a culture of high performance and exceptional customer service.
Manage shift operations, including scheduling, staff training, and performance evaluation.
Create and maintain a positive and productive work environment for all employees.
Financial Management:
Oversee financial activities including budgeting, P&L management, cash handling, and financial reporting.
Manage inventory, control costs, and execute accurate liquor inventory assessments to track variances.
Guest Experience and Compliance:
Handle customer complaints and resolve issues, ensuring guest satisfaction and repeat business.
Collaborate with kitchen staff to develop menus that meet market demand and seasonal trends.
Monitor customer feedback and implement necessary operational improvements to enhance the dining experience.
Ensure strict compliance with all health and safety regulations, including food safety standards.
Regulatory and Administrative Responsibilities:
Maintain full compliance with local, state, and federal regulations concerning health, safety, and employment.
Handle HR issues and communicate effectively on urgent matters.
Regularly review and update compliance protocols and staff training to meet industry standards.
General Functions & Responsibilities:
Actively participate in community events and foster relationships with local businesses and stakeholders.
Ensure the efficient operation of private event segments, enhancing service delivery and guest satisfaction.
Perform other duties as assigned, providing flexible and responsive leadership.
Requirements:
A minimum of 5 years of experience in restaurant management, with extensive knowledge of restaurant operations.
Demonstrated proficiency in using industry-standard software and systems for reservations, scheduling, and financial management.
Strong leadership skills, with a proven track record of developing successful teams and implementing operational best practices.
Excellent organizational, communication, and interpersonal skills, capable of managing multiple priorities in a high-paced environment.
Deep understanding of P&L statements, budgeting processes, and cost control measures.
Availability to work flexible hours, including evenings, weekends, and holidays.
Must possess a current food safety certification and remain knowledgeable about the latest food and beverage regulations.
Complete our short application today!
Business Management Services Manager
Posted 2 days ago
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Business Management Services Manager Position and Job Function Overview We are currently seeking a Manager to join our Business Management/Business Services team in Santa Monica, CA. The candidate is responsible for providing and/or reviewing quality business management services to clients while maintaining their day-to-day activities, including but not limited to, comprehensive bookkeeping, payroll, bank reconciliations, financial statements, and effective communication. We are looking for a professional who excels in troubleshooting and prioritizing tasks. The candidate must be a confident self-starter who is organized, dedicated, and flexible with day-to-day work activities. Requirements 6 – 8 years of business management experience. Some public accounting firm experience preferred. Capacity for heavy contact with clients as well as their employees and vendors. Ability to handle sensitive information and exercise sound judgement. Strong technical skills related to business management, full-charge bookkeeping, and accrual accounting, including financial statement preparation. Experience with payroll, bank reconciliations, cash management, preparation of tax packages, cash flows, reporting, general ledgers, year-end processing, reports, closeouts, and sales tax compliance. Ability to perform various accounting analyses of general ledgers, financial statements, and similar records. Ability to track income in accordance with contracts, agreements, and performances. Ability to work independently, prioritize, manage multiple engagements, and communicate directly with clients. Respond promptly to client requests. Proficiency in Datafaction, QuickBooks, Word, Excel, and Outlook. Strong troubleshooting skills. Excellent problem-solving, organizational, verbal, and written communication skills with clients and team members. Ability to mentor and train junior team members. Associate or bachelor’s degree in accounting is a plus. Overtime may be required during busy season. Benefits/Compensation As a full-service, mid-sized, local Southern California accounting firm, we attract top talent, many of whom build lifelong careers here. Our departments include audit & accounting, taxation, litigation support, and a full-service business management and business services department. We are an equal opportunity employer. We offer a competitive compensation package to reward our employees' efforts, commitment, and expertise. Salary is commensurate with experience. Our benefits include: Medical, dental, vision, life, and disability insurance 401(k) and other benefit plans Generous PTO and holiday policy Rideshare reimbursement Login to save this search and get notified of similar positions. Related Jobs: Controller - West Hollywood, CA CFO - La Palma, CA VP Accounting Advisory - Los Angeles, CA Discover your next career opportunity in Santa Monica, California! This vibrant beachside city offers a perfect blend of work and play, with renowned art galleries, iconic landmarks, diverse culinary scenes, and scenic parks—an ideal backdrop for professional growth. Explore our job listings and take the next step toward an enriching career in this dynamic region. #J-18808-Ljbffr
Finance & Business Management, Associate
Posted 16 days ago
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Job Description
As a Senior Associate Business Manager within the Commercial & Investment Bank, you will serve as the main liaison for bankers and product partners across various data management submissions. This role provides an opportunity to grasp the basics of corporate banking, collaborate with bankers to comprehend the client lifecycle across intricate portfolios, and offers a pathway to evolve into the Business Manager role, or other positions within Finance & Business Management. Additionally, you will work closely with the leaders of Media & Communications and Technology sales teams to facilitate the achievement of business outcomes.
Job responsibilities
- Support Business Managers in partnership with industry group leads including Group Heads via tactical and strategic workstreams to help drive their businesses
- Assist with key business management functions including project management, analysis of sales/management reporting, and ad-hoc requests related to banker's client portfolios
- Understand business drivers and financial results to support opportunities to grow the business
- Help manage the group's portfolio by supporting strategic targeting efforts from a tactical perspective, and by executing data maintenance and client transfers between lines of business
- Engage with bankers, payments teams, and other key business partners such as client service, Know Your Customer, marketing, credit, investment banking, as well as additional lines of business across JPMorgan Chase to gather input, insights, and data, that feeds into reporting leveraged by Global Corporate Banking, senior management in Commercial & Investment Banking, and senior partners across the firm
- Provide support to bankers as it pertains to systems and reporting tools such as Qlik Dashboard and Dash, while becoming subject matter experts in resulting reporting and researching issues as they arise such as product revenue misalignments and client profitability research/analysis
- Assist with select Global Corporate Banking-wide Business Management efforts under the direction of Business Managers
- Act as a local extension of Finance & Business Management by facilitating communication with the business, supporting Finance & Business Management efforts and working on joint projects
- Identify areas for continued process improvement and enhance efficiencies by generating innovative ideas and solutions
- Prepare presentation materials to be shared with management, business groups and other relevant stakeholders
Required qualifications, capabilities, and skills
- 4+ years of work experience in Commercial Banking, Business Management, Strategy, Finance, and Project Management
- Bachelor's degree in Business, Finance, Economics, or a related field
- Strong organizational skills to manage multiple tasks and priorities; proactive and detail-oriented
- Ability to respond quickly to changing business needs and urgent requests
- Strong verbal and written communication skills; professional and concise presentation of ideas
- Proactive in providing timely updates to Business Managers and other partners
- Strong problem-solving and analytical capabilities; intellectually curious
- Ability to produce accurate, error-free analysis and reporting; synthesizes large data sets
- Confidence and empowerment in communication; collaborates effectively across the business
- Proficiency in Excel and PowerPoint
- Familiarity with JPMC systems (e.g., Dash, Company IQ, Client Central, PitchPro) and data visualization tools (Qliksense, Tableau)
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
NOTE: This position is not eligible for sponsorship
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Los Angeles,CA $04,500.00 - 145,000.00 / year
Head of Business Management Services
Posted 23 days ago
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Get AI-powered advice on this job and more exclusive features. This range is provided by DBS Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $185,000.00/yr - $15,000.00/yr Direct message the job poster from DBS Bank Senior Vice President, Human Resources - DBS Bank (North America) Job Objective Provide oversight and direction on the end-to-end operating environment of the US Office to support IBG Franchise. Central point of contact for all IBG Business Management related queries and initiatives, spearheading the First Line of Defense and accountable for business focused risk & control activities. Ensure Effective Connected Income activities are complied with for all Inbound and FI transaction to be booked in the US tax book. Job Duties & Responsibilities Business Policy, Process & Management Ensure effective governance in place and adherence to applicable Group and local Standards, Policies, and regulations. Identify process efficiencies and provide innovative solutions to reduce process pain points. Point of contact for all IBG policies, coordinating impact assessment and roll out of policy updates and enhancements. Coordination / management of ad hoc business requests / data requests / reporting. Governance & Control Act as and support First Line of Defense activities, contact point for IBG related risk & control items. Ongoing assessment of business controls framework and effectiveness in identifying, managing, and mitigating inherent and residual risk. Customer Experience Management of business focused projects / initiatives to facilitate smoother client experience to enable and allow Relationship Manager focus on revenue generation. Digital Enablement Act as a systems champion and coordinate all IBG feedback into business requirements for system upgrades. Drive local implementation of the Bank’s Digital Enablement agenda and look to implement digital solutions to processes. Data Driven Operating Model Coordination of Data Transformation projects facilitating transition to a Data Driven Operating Model (DDOM). Local lead and contact point for Group-wide IBG initiatives and liaison between HO and US on data focused projects / initiatives. Marketing & Communications Local facilitation of Group-wide marketing and communications, ensuring key messages are highlighted and disseminated within the US IBG community. AML / KYC Team Manage the team’s responsibilities and assist in prioritization of tasks related to Client Due Diligence (CDD) onboarding process, periodic review of CDD and CDD trigger reviews, ensuring completeness, accuracy and timeliness. Facilitate and oversee collaboration with IBG Relationship Managers and other Support Functions. Keep abreast of and assess the impact of Standard / Policy / regulation changes, and share best practice / lessons learned with other DBS International Centres and Head Office IBG COO Team. Drive completeness of the implementation of all Group-level AML / CFT related procedures and controls (including Business AML / CFT Procedures). Overseeing Group AML champions to assess the impact of regulatory developments and to making recommendations where appropriate on measures to address gaps. Assist the team with developing deeper understanding of and providing training on Group Standards, where required. Act as a point of escalation for the team. Ensure team tracking of CDD reviews pursuant to prescribed frequency within the stipulated timeframe and report overdue CDD reviews. Experience Minimum 10+ years banking experience, preferably within business management roles, with specific corporate banking, treasury and markets and audit and compliance experience advantageous. Should be able to demonstrate sufficient stature and empowerment within the business Currently operating at VP level or above. Ability to provide balanced perspective between business expediency and risk & control. Excellent communication and persuasive skills with all levels of bank staff. Exceptional stakeholder management, ability to interact with senior staff locally and in other locations. Excellent verbal and written presentation. Advanced excel / data manipulation and PowerPoint skills highly beneficial. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Administrative, Customer Service, and Project Management Referrals increase your chances of interviewing at DBS Bank by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Head of Business Management” roles. 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(Future Opening) Account Manager, Business Management
Posted 1 day ago
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We're a multi-year Best Places to Work award winner in Business Insurance. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients has created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:
Ground Control Business Management, a subsidiary of NFP, is seeking an Account Manager.
The Account Manager is responsible for overseeing all day-to-day business, personal, and financial matters for assigned clients and entities. The Account Manager is further responsible for managing the workflow and ongoing supervision, training and mentoring of their Bookkeeper. The Account Manager works closely with one or more Partners and Managers, but the position requires time management skills and independent thinking and judgement.
NOTE: This opportunity is for future needs. We often recruit for these roles due to increased business and career progression of current staff. Applying to this opportunity now will move qualified applicants to the shortlist when a new need arises. If you are looking for an immediate opportunity, please apply instead to our current openings via our Careers Pager at .
Essential Duties and Responsibilities:
•Communicates directly with clients with collaboration with senior team members.
•Knowledge of Chart of Accounts (personal and corp).
•Monitors daily client activity, handles requests, and conducts timely follow ups on outstanding matters.
•Reviews bank balances daily and funds accordingly.
•Prepares daily and monthly bank reconciliations.
•Prepares monthly cash flow reports.
•Performs monthly, quarterly, and annual close activities.
•Completes billing timesheets daily, making sure to include appropriate and accurate commentary for all entries.
•Understands and utilizes all available tools to ensure desks are run efficiently (e.g., credit card allocation module, bill scheduler/repetitives, repository, and other tools as directed by the Operations Team).
•Reviews all work completed by the Bookkeeper, including billing and payroll timesheets.
•Supervises, mentors, and manages bookkeeping staff.
•Works closely with business management team to ensure clean and accurate books.
•Identifies areas with inefficiencies and makes changes as necessary (e.g., going paperless, live checks vs. electronic payments, etc.).
•Other related duties as assigned.
Knowledge, Skills, and/or Abilities:
•Accounting background required
•Ability to work independently and anticipate client and team needs
•Effective time management and decision making skills
•Diligent follow up skills
•Ability to express ideas clearly in both written and oral communications
•Experience with AgilLink or equivalent platform
Education and/or Experience:
•Associates degree (or equivalent), and BA/BS preferred
•Four or more years' experience with business management firm required
•Entertainment industry experience preferred
What We Offer:
NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $73,000 $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You. Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
(Future Opening) Account Manager, Business Management
Posted 9 days ago
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Job Description
Who We Are: We're a multi-year Best Places to Work award winner in Business Insurance. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients has created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: Control Business Management, a subsidiary of NFP, is seeking an Account Manager. The Account Manager is responsible for overseeing all day-to-day business, personal, and financial matters for assigned clients and entities. The Account Manager is further responsible for managing the workflow and ongoing supervision, training and mentoring of their Bookkeeper. The Account Manager works closely with one or more Partners and Managers, but the position requires time management skills and independent thinking and judgement. NOTE: This opportunity is for future needs. We often recruit for these roles due to increased business and career progression of current staff. Applying to this opportunity now will move qualified applicants to the shortlist when a new need arises. If you are looking for an immediate opportunity, please apply instead to our current openings via our Careers Pager at Duties and Responsibilities:•Communicates directly with clients with collaboration with senior team members.•Knowledge of Chart of Accounts (personal and corp).•Monitors daily client activity, handles requests, and conducts timely follow ups on outstanding matters.•Reviews bank balances daily and funds accordingly.•Prepares daily and monthly bank reconciliations.•Prepares monthly cash flow reports.•Performs monthly, quarterly, and annual close activities.•Completes billing timesheets daily, making sure to include appropriate and accurate commentary for all entries.•Understands and utilizes all available tools to ensure desks are run efficiently (e.g., credit card allocation module, bill scheduler/repetitives, repository, and other tools as directed by the Operations Team).•Reviews all work completed by the Bookkeeper, including billing and payroll timesheets.•Supervises, mentors, and manages bookkeeping staff.•Works closely with business management team to ensure clean and accurate books.•Identifies areas with inefficiencies and makes changes as necessary (e.g., going paperless, live checks vs. electronic payments, etc.).•Other related duties as assigned.Knowledge, Skills, and/or Abilities:•Accounting background required•Ability to work independently and anticipate client and team needs•Effective time management and decision making skills•Diligent follow up skills•Ability to express ideas clearly in both written and oral communications•Experience with AgilLink or equivalent platformEducation and/or Experience:•Associates degree (or equivalent), and BA/BS preferred•Four or more years' experience with business management firm required•Entertainment industry experience preferredWhat We Offer:NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.The base salary range for this position is $73,000 - $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.NFP and You. Better Together!NFP is an inclusive Equal Employment Opportunity employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Business Management - Account Coordinator (Assistant Bookkeeper)
Posted 13 days ago
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Job Description
Come for the Challenge. Stay for the Experience. At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience. What We Do and Who We Serve We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing. We Live Our Core Values Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team. Discover How Far You Can Go. Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating client engagements for our teams to work on—the kind of work that helps you develop and refine your skills to advance in the profession. Hybrid Work At HCVT, we embrace a hybrid work model that offers a balance between in-office collaboration and remote convenience. Our teams work a minimum two days a week in the office, unless noted otherwise in the job description, complemented by in-person trainings, meetings, and team-building activities to foster your growth and deepen team connections. These trainings and events may take place outside of your home office location. Apply today and find out why so many come for the challenge—and stay for the experience. We look forward to meeting you! Our business management team in Los Angeles helps protect assets and preserve value by providing a concierge approach to service tailored to our clients' unique needs. Our team assists with supervision and management of day-to-day activities while working with clients to formulate goals, develop strategies and long-range planning. We work with other advisors, including bankers, lawyers, investment advisors, estate planning, and insurance professionals to help our clients achieve their current and long-term goals. HCVT operates under a hybrid working model. Business management employees are expected to work at their assigned office a minimum of three days per week. As a an Account Coordinator in our Business Management service line, you will be responsible for but not limited to the following: Perform heavy accounts payable Daily deposits Reconciliation of cash and balance sheet accounts Journal entries Manage/prioritize day-to-day workflow Interact with clients professionally Tasks or projects assigned by other supervisory figures To be successful, these are the skills, qualities and experience you will need: A bachelor's or associates degree in accounting preferred and/or some related work experience Detail oriented, with high productivity; experience with multiple corresponding deadlines Intermediate knowledge of Microsoft Office (Excel, Word, and Outlook) Paperless Datafaction experience a plus Strong communications skills (both verbal and written) and strong judgment Effective multi-tasking and time-management skills Team player attitude with proven people skills Availability for necessary seasonal overtime (particularly during tax busy-seasons) You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment. Visit the Benefits sectionto learn more This salary range is specific to the state(s) listed and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set and education; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the range for this position is $55,000 to $65,000 plus overtime. Connect with us: LinkedIn , Instagram , Facebook , HCVT Website #LI-AM1 #LI-Hybrid The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative. #J-18808-Ljbffr
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Business Management Tax Accountant - Tax Senior Accountant
Posted 6 days ago
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Business Management Tax Accountant - Tax Senior Accountant Tax Accountant About the job A Wealth and Business Management Firm for individuals as well as their companies in the Television, Film, Music, Social Media, Production, and Advertising Industries. Summary/Objective The ideal candidate will be required to prepare tax returns and assist with related client tax matters. Strong tax preparation and tax research skills. Experience in business management, entertainment industry, real estate, high net worth individuals is preferred. CPA license is also preferred but not required. Responsibilities Prepare and/or review individual, corporate, and partnership returns. Identify industry/client tax issues and situations and assist with tax research and planning. IRS and state issues as well as drafting responses to governmental correspondence and audits. Prepare closeouts for loan out corporations and analyze payroll withholding requirements for state and federal. Assist other team members with accounting responsibilities as required. Required Qualifications Understand tax concepts related to individuals, C Corporations, S Corporations, Partnerships, estates and trusts. 4 years of tax experience with a public accounting firm or business management accounting firm Bachelor degree in accounting or related business field. Grasp of accounting and financial statement concepts. Proficiency in tax preparation software such as BNA, Pro-Systems, CCH Axcess and Datafaction. Login to save this search and get notified of similar positions. Related Jobs: Controller West Hollywood, CA CFO La Palma, CA VP Accounting Advisory Los Angeles, CA Login to save this search and get notified of similar positions. #J-18808-Ljbffr
Business Continuity Management Analyst- HYBRID
Posted today
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Job Description: Seeking an Analyst of Business Continuity Management. This position plays a critical role in identifying, developing and delivering projects, enhancements and fixes that meet the service and loyalty objectives of Financial Services. This role encompasses leading and supporting small to medium sized projects under AHFC's Business Continuity Management (BCM) Program. Responsibilities Assist in the development and execution of business continuity and crisis management exercises within individual businesses across the enterprise Assist in developing after action reports from incidents, exercises, and operations Liaise with Business Continuity team to develop effective working relationships and goals, plans, and exercises Assist in the development status reports on operations and business preparedness and recoverability, and prepare management summary reports Perform analysis, prepare recommendations and implement enterprise business continuity planning tools (i.e.; Business Continuity Management and emergency notification solutions) Assist in the preparation of requirements for, plan, and coordinate all business continuity and crisis management reporting as required. Provide support for the departmental budget process as required. Work experience/education qualifications: Bachelor’s degree in Business Management or related degrees. 3-5 years’ work experience, preferably in financial services. Self-motivated with strong attention to detail. Strong planning and organization skills. Strong written, verbal and presentation skills. Good project and change management skills. Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, etc.) Prior experience in a team environment and the ability to interface with all levels of management needed Prior business continuity experience, a plus! #J-18808-Ljbffr
Business Project Management Senior Specialist I
Posted 2 days ago
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What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Voice of Customer Sr. Business analyst, part of the CX Analytics & Strategy department, CX Division, directly supports evidence-based action across the enterprise to improve customer experience. Taking a strategic view of customer data (Voice of the Customer (VoC)) and insights across the entire customer lifecycle, they will provide customized VoC improvement programs and support through various methods key intervention impact analyses to continually improve customer engagement program enhancements, and full journey analytics and optimization. Specifically, the Sr. Business Analyst will be responsible for: -Supporting enterprise VoC program optimization with evidence-based analyses driving process improvement across business units with tailored insights based on unit-specific KPI's -Generate and communicate VoC insights that inform prescriptive business decisions and marketing strategies. -Support and assist in the design and execution of both qualitative and quantitative VoC research studies. -Support business units to identify strategic opportunities for customer experience improvement by leveraging customer insights from multiple internal feedback listening posts. -Support Marketing and CX with establishing, generating, and tracking KPIs to ensure the impact to customer experience and the business can be quantified. -Present complex findings to internal and external stakeholders in a clear and concise manner. Key Accountabilities Partner with the key groups including analytics, product and service specific offerings on improving and supporting the analytics strategy that will drive customer experience enhancement by generating strategic insights. Analyze and report customer feedback insights (internal surveys) to advice and support Business Units on strategic decision-making that aim at improving the customer experience and generate promoters -Support best practices for ad-hoc perceptions research across the enterprise (review customer survey to ensure consistency across the enterprise and provide feedback if necessary). -Support the Voice of Customer team on migrating internal surveys, previously managed by external survey platforms, to the new enterprise survey platform (Qualtrics). -Support the development of new customer listening paths, improve and re-design existing surveys, support change management and communication plan activities across the Business Units and externally (AHM, field, dealers, customers, business partners). -Develop, and promote internal customer survey best practices to support the organization achieve high standards on collecting customer feedback. -Support with maintaining and enhancing current surveys based on evolving business needs. For example, maintenance and updates to current Qualtrics surveys and dashboards to meet internal audience needs. -Assist in the evaluation and implementation of new capabilities (e.g., AI Assist) as they are beta-tested/deployed to expedite action based on customer feedback insight -Create reports at a regular cadence that inform executive audiences on KPI's associated with Qualtrics system engagement and utilization -Work towards automating current manual processes that occur at regular intervals to realize efficiencies and reduce overall program costs. -Support enterprise-wide initiatives/products: -Support the Voice of Customer team on migrating internal surveys, previously managed by external survey platforms, to the new enterprise survey platform (Qualtrics) -Develop new customer listening paths, improve and re-design existing surveys, support change management and communication plan activities across the Business Units and externally (AHM, field, dealers, customers, business partners). -Develop, and promote internal customer survey best practices to support the organization achieve high standards on collecting customer feedback. -Support with maintaining and enhancing current surveys based on evolving business needs. -Support the enterprise implementation of all AHM VoC programs throughout the project lifecycle - e.g. design, prototype, report, process mapping, training, etc -Reporting and presentations: -Support with preparing presentation updates on project progress and analytics work to Customer Experience leadership during bi-weekly sprint reviews & related projects and meetings. Qualifications, Experience, and Skills -B.S. in Social Sciences, Engineering, Analytics, Economics, Statistics, or other quantitative field. Masters or certificate in data analysis. -5+ years in research, survey design and implementation, data analysis, process improvement, or customer experience. -Qualtrics programming expertise, survey development and design, sampling methods -Research methods experience including best practices for collecting customer feedback -Strong statistical knowledge, data analysis and comprehension skills; ability to quickly synthesize data inputs to develop meaningful/actional insights. -Knowledge and experience on qualitative (e.g., in-depth interviews, focus groups) and quantitative research methods (e.g., experimental design methods). -Knowledge and use of AI capabilities (e.g., ChatGPT, Claude, Gemini) -Demonstrated strong collaborative, leadership, and interpersonal skills. Able to interact with diverse stakeholders across the organization -Demonstrated strategic decision-making mindset What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Free Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. #J-18808-Ljbffr