735 Parts Advisor jobs in Castro Valley

MCI is North Americas leader in motor coaches for both the public and private markets. We are seeking a detail-oriented and proactive Parts Advisor to support the daily functions of the Parts Department. In this role, youll be responsible for monitoring inventory, processing parts orders, supporting technicians, and maintaining vendor relationships. Youll help ensure parts are available and organized to keep service operations running efficiently.

What Youll Do:

• Assist with the coordination of daily activities within the Parts Department
• Support technicians and retail customers by locating and issuing required parts
• Monitor and maintain proper inventory levels, including adjusting min/max stock thresholds
• Communicate and work closely with vendors to ensure timely and accurate orders
• Keep the parts room and warehouse clean, organized, and well-stocked
• Conduct cycle counts and track parts cores weekly
• Retain and ship warranty parts and generate warranty-related reports
• Participate in daily QAS (Quality Assurance System) meetings and shop turnover updates
• Process invoices and update daily OTC (over-the-counter) sales sheets
• Review and follow up on open purchase orders and credit card reports weekly
• Deliver parts to workstations as directed by the Shop Supervisor

What You Need to Be Successful:

• High School Diploma or equivalent
• 23 years of experience in a parts distribution environment
• Strong organizational skills and attention to detail
• Good communication and customer service skills
• Ability to work in a team-oriented, fast-paced environment

Salary: $80,000 - $2,500

Why Join Our Team:

• Benefits starting day one of employment!
• Competitive Wages
• Comprehensive Benefits Package: Eligible for benefits on the first day of employment, including:
• 401(k) with employer match
• Health, dental, and vision coverage
• Basic dental option with a 0 paycheck contribution available
• Vision plan with 0 paycheck contribution
• Company Paid HSA (Health Savings Account) Contribution when enrolled in the High Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) available
• Company-paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program
• Voluntary benefits including critical illness, hospital indemnity, and accident insurance.
• Paid holidays
• Paid time off
• Modern Work Environment: Work in clean, state-of-the-art facilities with the latest tools and technologies.
• Career Growth: Ongoing training and development through a variety of initiatives, with tuition subsidies for external courses to support your professional advancement.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.News and information is available at and

• Assists all technicians in selecting required parts in a friendly, professional, and efficient manner.
• Informed on companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

• Automotive Industry experience (preferred)
• 1 to 3 years related experience and/or training or equivalent combination of education and experience
• Intermediate user of Excel
• Excellent organizational skills and time management skills
• Excellent verbal, written and interpersonal communication skills
• Excellent attention to detail an accuracy
• Intermediate accounting knowledge
• Ability to work independently with minimal direction
• Ability to prioritize job duties to meet deadlines
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required

• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Mercedes-Benz of San Francisco has been in the automotive industry for over 60 years. We proudly serve the San Francisco Bay Area with a brand recognized for its high quality, reliability, luxury, and high standards.

Responsibilities:

• Assist technicians in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, ensuring exposure to the full product line.
• Answer phone calls, providing price quotes and information.
• Review body shop estimates to ensure correct parts are ordered and pricing aligns with estimates.
• Provide excellent service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or urgent shop materials.
• Locate out-of-stock parts from outside sources and submit emergency orders if needed.
• Notify service advisors and customers when special-ordered parts arrive.
• Coordinate with the body shop regarding parts arrival and delivery schedules.
• Prepare orders for delivery to the body shop, ensuring proper tagging with customer names and job numbers.
• Follow up on back-ordered parts and verify will-call and back-order files weekly.
• Replenish inventory daily and assist outside sales representatives with orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Handle payments from retail customers and obtain credit authorizations.
• Secure signatures on charge sales and provide customers with invoices.
• Process returns and issue credits, verifying original purchase details.
• Track requested shop tools for technicians.
• Maintain organized records of all repair orders, invoices, estimates, and parts.
• Arrange daily shipments, deliveries, or pickups.
• Engage with assigned accounts by phone and keep the front and rear counter areas clean and organized.
• Clean computer terminals and participate in training programs to stay current with products and updates.
• Assist in maintaining a lost sales tracking program and uphold a professional appearance.
• Perform other tasks as assigned.

Qualifications:

• Experience in the automotive industry preferred.
• 1 to 3 years of related experience or education, or equivalent.
• Intermediate proficiency in Excel.
• Strong organizational, time management, and communication skills.
• Attention to detail and accuracy.
• Intermediate accounting knowledge.
• Ability to work independently and prioritize tasks effectively.
• Must pass pre-employment drug and background checks and meet insurance requirements.

Benefits:

• Competitive pay based on experience.
• Group health insurance (medical, dental, vision).
• Voluntary insurance options.
• Employer assistance program, flexible spending, paid holidays, paid time off, and 401(k) plan.

We value our employees as part of the family, sharing our goals and passions. Ideal candidates are confident, driven, and eager to grow with one of the most successful dealerships in the Bay Area. We look forward to discussing your potential career with us.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under law.

MCI is North America's leader in motor coaches for both the public and private markets. We are seeking a detail-oriented and proactive Parts Advisor to support the daily functions of the Parts Department. In this role, you'll be responsible for monitoring inventory, processing parts orders, supporting technicians, and maintaining vendor relationships. You'll help ensure parts are available and organized to keep service operations running efficiently.

What You'll Do:

• Assist with the coordination of daily activities within the Parts Department
• Support technicians and retail customers by locating and issuing required parts
• Monitor and maintain proper inventory levels, including adjusting min/max stock thresholds
• Communicate and work closely with vendors to ensure timely and accurate orders
• Keep the parts room and warehouse clean, organized, and well-stocked
• Conduct cycle counts and track parts cores weekly
• Retain and ship warranty parts and generate warranty-related reports
• Participate in daily QAS (Quality Assurance System) meetings and shop turnover updates
• Process invoices and update daily OTC (over-the-counter) sales sheets
• Review and follow up on open purchase orders and credit card reports weekly
• Deliver parts to workstations as directed by the Shop Supervisor

What You Need to Be Successful:

• High School Diploma or equivalent
• 2-3 years of experience in a parts distribution environment
• Strong organizational skills and attention to detail
• Good communication and customer service skills
• Ability to work in a team-oriented, fast-paced environment

Salary: $80,000 - $2,500

Why Join Our Team:

• Benefits starting day one of employment!
• Competitive Wages
• Comprehensive Benefits Package: Eligible for benefits on the first day of employment, including:
• 401(k) with employer match
• Health, dental, and vision coverage
• Basic dental option with a 0 paycheck contribution available
• Vision plan with 0 paycheck contribution
• Company Paid HSA (Health Savings Account) Contribution when enrolled in the High Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) available
• Company-paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program
• Voluntary benefits including critical illness, hospital indemnity, and accident insurance.
• Paid holidays
• Paid time off
• Modern Work Environment: Work in clean, state-of-the-art facilities with the latest tools and technologies.
• Career Growth: Ongoing training and development through a variety of initiatives, with tuition subsidies for external courses to support your professional advancement.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at and

Parts Advisor

Mercedes-Benz of San Francisco has been in the automotive industry for 60 + years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and expectations.

Responsibilities:

• Assists all technicians in selecting required parts in a friendly, professional, and efficient manner.
• Informed on companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications:

• Automotive Industry experience (preferred)
• 1 to 3 years related experience and/or training or equivalent combination of education and experience
• Intermediate user of Excel
• Excellent organizational skills and time management skills
• Excellent verbal, written and interpersonal communication skills
• Excellent attention to detail an accuracy
• Intermediate accounting knowledge
• Ability to work independently with minimal direction
• Ability to prioritize job duties to meet deadlines
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required

Benefits:

• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner. Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner. Accurately price parts and accessories usi Sales Associate, Parts, Retail, Customer Experience, Associate, Sales, Automotive

We are seeking a friendly, solution-oriented Customer Service Representative to join our Helpdesk Support team. In this role, you will serve as the first point of contact for customers seeking assistance with products, services, or technical issues. Your ability to listen, troubleshoot, and resolve inquiries effectively is key to ensuring customer satisfaction and loyalty.

• Respond to customer inquiries via phone, email, chat, or ticketing system
• Provide accurate, timely solutions to technical or service-related issues
• Escalate unresolved issues to appropriate internal teams when necessary
• Maintain detailed records of customer interactions in the CRM system
• Guide users through basic troubleshooting steps
• Follow up with customers to ensure issues are fully resolved
• Uphold high service standards and represent the company positively
• Stay updated on product knowledge and company procedures

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
• 1+ year of customer service or helpdesk experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Familiarity with helpdesk software (e.g., Zendesk, Freshdesk, ServiceNow)
• Ability to remain calm under pressure and handle multiple inquiries at once
• Comfortable working independently and as part of a team

• Experience in a technical support or IT helpdesk role
• Knowledge of basic networking, software, or hardware troubleshooting
• Bilingual or multilingual skills are a plus