352 Self Storage Customer Care Manager jobs in Herriman
Customer Service - Self Storage Manager
Posted 10 days ago
Job Viewed
Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $16.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Call Center Trainer
Posted 10 days ago
Job Viewed
Job Description
This is your chance to make a real impact from day one, shaping the performance, mindset, and confidence of the next generation of customer service superstars.
The **Call Center** **Trainer (CCT)** is responsible for planning, coordinating, and conducting training for new and existing employees to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry best practices for training development.
**Operating Hours:** 8 am - 8 pm EST, Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity, prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.
**Job Duties:**
+ Organize training material to educate employees during the implementation process of strategic and standard techniques.
+ Assist with the development and delivery of specific learning and evaluate training outcomes.
+ Conduct ongoing training to ensure a consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.
+ Secure training space, classroom set-up, training resources, and collection and entry of training data.
+ Monitor the progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.
+ Maintain training materials to ensure that all staff is kept up to date with any policy, procedures, and application changes that occur.
+ Assist in the evaluation of the effectiveness of training based on formal and informal feedback from employees and customers.
+ Complete CSR observations to observe trends and make recommendations for changes in scripting and training.
+ Completes peer audits to share best practices and aid in improving peer facilitation and knowledge skills.
+ Perform all other duties as assigned.
**Job Requirements:**
+ Bachelor's degree or appropriate combination of education
+ PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
+ Motivate and facilitate change and learning.
+ Strong problem-solving and organizational skills
+ Respond professionally to difficult or tense situations that may arise out of daily duties.
+ Must have 4-6-8 weeks of regimen and classroom training experience.
+ Experience with Citrix, and Virtual Desktop is helpful.
+ Ability to screen share and use split screens.
+ Effectively prioritize and complete tasks within established contractual service levels required.
+ Excellent presentation and public speaking skills
+ Promote a positive team environment and employee participative culture.
+ Has a solid understanding of company policy and procedures.
+ Professional demeanor and attitude
**Physical Requirements:**
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation and Skills Assessments Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**
Dental Patient Access Specialist - Call Center
Posted 2 days ago
Job Viewed
Job Description
Dental Patient Access Specialist - Call Center Join to apply for the Dental Patient Access Specialist - Call Center role at Roseman University of Health Sciences Dental Patient Access Specialist - Call Center 1 day ago Be among the first 25 applicants Join to apply for the Dental Patient Access Specialist - Call Center role at Roseman University of Health Sciences Roseman University of Health Sciences provided pay range This range is provided by Roseman University of Health Sciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $17.00/hr - $7.00/hr About Roseman University Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education. With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact. Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve. Position Summary As a Dental Patient Access Specialist , you'll be at the heart of the patient experience, making a lasting impact from the very first interaction. Your primary role is to ensure every patient is welcomed with efficiency, professionalism, and care, setting the stage for a seamless dental journey. You'll be the mastermind behind appointment scheduling, expertly coordinating visits in line with College of Dental Medicine (CODM) guidelines. With your keen attention to detail and strategic thinking, you'll ensure that each patient's appointment is not only on time but also perfectly aligned with the clinic’s needs, creating a smooth flow for both patients and providers. Essential Functions Ensures all registration forms are completed accurately. Set up patient online access with appropriate consents and patient signatures. Coordinate with eAssist verification of dental benefits prior to initial appointment. Schedule initial and follow up patient treatment appointments. Manage heavy volume of incoming and outgoing calls regarding patient care. Manage the faculty, staff and student schedules, and work with the clinical team, to achieve utilization goals through efficient use of patient flow, appointment chair availability. Coordinate any patient insurance pre-authorization that is required prior to treatment. Active participation in Roseman University’s CODM Clinical Efficiency Improvement Program for patient care. Receive and respond to incoming communications from patients and outside entities. Regular attendance is an essential function of the job. Reliable and timely with the expectation of 40+hours per week on site. May be required to perform other duties as assigned. Qualifications High School Diploma or GED (or equivalent), 1 year experience in a dental/medical office preferred; or any combination of education, experience and training which provides the following Knowledge, Skills, and Abilities Bilingual required (Spanish speaking) Why Join Roseman University? At Roseman University, we're passionate about creating a vibrant and supportive community for everyone who walks through our doors. Our innovative Six-Point Mastery Learning Model is not just a framework—it's the key to equipping our graduates with the skills and confidence to shine in their careers. When you join our team, you’re not just taking on a job; you’re becoming a crucial part of a mission to drive growth, success, and transformation. You’ll have the chance to shape the future, inspire excellence, and make a lasting impact on our students, faculty, and the wider community. Come be a part of something extraordinary! Who We Are! At Roseman University of Health Sciences, we're redefining the future of education and healthcare. We're not just transforming the way we learn and practice; we're inspiring a revolution. Imagine a place where discovery is not just encouraged but celebrated, where every idea and goal is valued and shared across our dynamic community. Here, you’re not just another face in the crowd—you’re an integral part of our collective journey. As a non-profit, we are deeply committed to making a real difference, working hand-in-hand to shape the next generation of healthcare professionals. Join us in this exciting endeavor and be a part of something truly impactful. What We Offer Medical, Dental, Vision plans to cover a variety of options Retirement matching up to 7.5% Employee Assistance Programs including Mental Health services Generous Vacation and Sick leave for a phenomenal work-life balance Paid Holidays Eligible to participate in Public Student Loan Forgiveness (PSLF) And additional employer paid benefits Roseman University is an Equal Opportunity Employer For more information about our mission, programs, and community, please visit our website: What To Do Next Apply through our Career Center at Roseman.edu! Don’t miss the chance to join our dynamic team—apply today and start your journey with us! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Higher Education Referrals increase your chances of interviewing at Roseman University of Health Sciences by 2x Get notified about new Dental Specialist jobs in South Jordan, UT . Medical Group Patient Access Coordinator Female Drug Screening Representative (Part Time) Salt Lake City, UT $18.00-$50.00 2 weeks go Dental Front Insurance Treatment Coordinator North Salt Lake, UT 22.00- 30.00 1 month ago Administrative Assistant, Med Staff Admin Health & Wellness Patient Access Coordinator Patient Coordinator at Smart Pediatric Dentistry West Valley City, UT 17.00- 19.00 1 week ago Salt Lake City, UT 19.00- 30.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Call Center Associate - Bilingual French Speaking
Posted 10 days ago
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Call Center Associate - Bilingual French Speaking
**PRIMARY PURPOSE** **:** To provide administrative support including preparing correspondence and reports, filing, and other general office support activities.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Produces correspondence, reports, and other documentation; files documents, maintains and tracks suspense file, photocopies, sends and receives facsimile transmissions, etc.
+ Provides back-up telephone support.
+ Processes invoices and billings; maintains records.
+ Maintains unit attendance records, library and/or manuals.
+ Records meeting minutes.
+ Makes travel arrangements.
+ Maintains adequate supply inventory; orders supplies as needed.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required.
**Experience**
One (1) year of experience in general office administrative duties or equivalent combination of education and experience required. Experience with an insurance company, broker or consultant preferred.
**Skills & Knowledge**
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Good interpersonal skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Call Center Supervisor - Veterans Evaluation Services
Posted 23 days ago
Job Viewed
Job Description
Maximus is currently hiring for Call Center Supervisors to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
Previous Call Center Supervisor or Call Center leadership experience is preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
64,000.00
Maximum Salary
$
64,000.00
Clinical Trial Call Center Representative - Entry Level
Posted 10 days ago
Job Viewed
Job Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**_We are currently seeking a Clinical Trial Recruitment Representative to join our diverse and dynamic team at ICON at our Salt Lake City UT site._**
**Location:** On-Site Salt Lake City UT
**Job Type:** Full Time Permanent M-F
**What you will be doing:**
+ Answers and places phone calls with potential study subjects to determine initial study eligibility requirements. Explains study protocols to volunteers for each study during phone screening.
+ Maintains accuracy of recruiting database and performs database queries.
+ Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents
+ needed prior to subject entry to the screening process.
+ Responsible for actioning all voice mail messages from study volunteers.
+ Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.
+ Makes confirmation calls for screening appointments and volunteer check-in dates.
+ Notifies study volunteers of study participation status and responds to volunteer questions and comments.
+ Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.
+ Assists with training and mentoring more junior team members.
+ Coordinates necessary payments to volunteers and may maintain referral program.
**Your profile:**
+ High school diploma
+ 2 years of relevant experience
+ Past customer service experience preferred
+ Working knowledge of the drug development process preferred
+ Working knowledge of medical terminology preferred
+ Good written and oral communication skills
+ Basic ability to read and interpret study protocols
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
Supervisor - Call Center (Temporary, Remote Miami, FL)
Posted 5 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
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Supervisor - Call Center (Temporary, Remote Pharr, TX)
Posted 5 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Pharr, TX location.
You must be able to pick up and return your equipment at the Maximus Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
Claims Call Center Representative II (Temp/Part-Time)
Posted today
Job Viewed
Job Description
**About the role**
Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems.
Key Accountabilities:
+ Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures.
+ Determines root cause and resolve client/customer issues, communicating with internal departments as necessary.
+ Enters semi-routine client/customer updates into the appropriate system.
**Minimum Requirements:**
High School Diploma or GED with 2 - 4 years of related experience.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$21.46 - $35.77 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business? We are an equal opportunity employer, including disability and protected veteran status.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.
At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.