263 Guest Relations jobs in North Las Vegas

Join to apply for the Guest Services Manager role at Rio Hotel & Casino Las Vegas 2 days ago Be among the first 25 applicants Join to apply for the Guest Services Manager role at Rio Hotel & Casino Las Vegas What You’ll Do The Guest Services Manager will work closely with the Resort Operations Manager to ensure the daily operations of the Front Desk run smoothly, while supervising the Front Desk Team Members, resolving guest challenges, fostering positive morale, and exceeding guest service expectations at every opportunity. This role requires a deep understanding of Front Office operations, property management systems, collaboration with other departments, developing future hotel leaders, and the ability to problem solve and overcome obstacles with grace and poise. What You’ll Do The Guest Services Manager will work closely with the Resort Operations Manager to ensure the daily operations of the Front Desk run smoothly, while supervising the Front Desk Team Members, resolving guest challenges, fostering positive morale, and exceeding guest service expectations at every opportunity. This role requires a deep understanding of Front Office operations, property management systems, collaboration with other departments, developing future hotel leaders, and the ability to problem solve and overcome obstacles with grace and poise. ROLE EXPECTATIONS Responsibilities Include, But Are Not Limited, To The Following Delivering Service: passion for going beyond service expectations at every opportunity, exceeding our guest and team member’s expectations for how they are treated while at The Rio. Departmental Collaboration: Collaborate with property leadership teams, including Food & Beverage, Convention Sales, Entertainment, Retail, Casino Marketing, CRM, Hotel, Revenue Management, and Human Resources to ensure a seamless, positive guest and team member experience. Process Management: Develop Standard Operating Procedures and manage the compliance and adherence to those procedures while constantly looking for areas to improve. Inventory Management: Coordinating efforts with the Group, Sales, Casino, VIP, and Reservations teams to ensure that room inventory is properly managed and assigned throughout the day, while maximizing the opportunity for room revenue generation. Team Leadership: Help build and lead a high-performing Front Desk team. Provide guidance, mentorship, and support to team members, fostering a collaborative and results-driven culture. Tasks would include, but are not limited to interviews, schedules, training modules, coaching sessions, and performance reviews. Budget Management: Assist HOM and ROM in the development and management of all Front Desk budgets, ensuring efficient allocation of resources and cost-effective Front Desk initiatives while protecting the Guest and Team Member experience. Performance Metrics and Reporting: Define key performance indicators (KPIs) to measure the effectiveness of Front Desk efforts. Regularly report on Front Desk performance and provide insights and recommendations for improvement. Compliance: Ensures compliance with all policies and procedures, specifically related to Front Desk. Supervisory Responsibilities This position supervises Front Desk Lead Clerks and Front Desk Clerks. Requirements Minimum one to two years of experience in hotel operations, preferably front office, with supervisory experience. Ability to effectively communicate in one-on-one, small group, and large group settings. Must be comfortable with interacting and continual communications with C-level, VP and other senior management level positions. Ability to write effective letters, memos, presentation decks, and SOPs. Ability to read, analyze, and interpret complex documents, such as financial reports, occupancy forecasts, collective bargaining agreements, and legal documents. Ability to respond to inquiries or complaints from team members at all levels, guests, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. At least 21 years of age. Preferred Previous leadership experience in Hotel Operations, or related fields. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting. Must be able to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds unassisted in the performance of specific tasks as assigned. Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke. Close spaces while working with others. Able to work in outside weather conditions when needed. PAY RANGE The position salary is $52,000 annually. Dreamscape is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Rio Hotel & Casino Las Vegas by 2x Sign in to set job alerts for “Guest Services Manager” roles. North Las Vegas, NV $0,000.00- 100,000.00 1 hour ago North Las Vegas, NV 16.00- 18.00 2 weeks ago Henderson, NV 85,000.00- 90,000.00 3 weeks ago Quick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES Las Vegas, NV 60,000.00- 75,000.00 3 weeks ago Las Vegas, NV 60,000.00- 75,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like you, read on

Job Description: The Guest Services Assistant Manager is responsible for helping carry out the essential function of the Guest Service department as determined by the Guest Service Manager. The Guest Services Assistant Manager embodies the Meow Wolf service model encouraging weirdness, promoting radical inclusion, and demonstrating that the power of creativity can change the world.

Key Responsibilities:

• Supports a culture of performance and feedback by coaching on the spot and elevating areas of concern to management.
• Supports appropriate staffing of work center by participating in hiring activities and providing feedback on candidates.
• Trains staff on best practices and standards. Areas of training include guest services, quality control, safety (regulatory and internal).
• Assists with addressing call-outs/modifications to daily schedules as needed.
• Ability to perform any functional role within the Guest Services department.
• Prioritizes guest-facing interaction.
• Assists with any guest or employee-related issues in a professional manner.
• Communicates day-to-day activities and programming to the Guest Service Leads & Associates.
• Creates and publishes weekly schedules for the Guest Services team using labor reports, and other tools to ensure operating efficiency.
• Assists with administrative tasks as needed, including inventory management and other duties as requested by Guest Services Manager.
• May fulfill Manager on Duty responsibilities once individual demonstrates proficiency in role and fluency of building operations.
• Responds to injuries and emergencies appropriately.
• Maintains high standards or organization and cleanliness at all times to maintain a pleasant guest environment for guests.
• Cross-trains into other areas as required.
• Other duties as assigned.

Required Qualifications:

• Minimum 2 years of supervisory experience in a Guest Services Supervisor, Box Office Supervisor, or similar role; prior work experience in an exhibit, attraction, museum, or recreation facility preferred.
• Prior Box Office or Ticket Office experience.
• Prior F&B experience.
• Adult + Child + Infant CPR, AED, and First Aid certification.
• Bilingual, especially but not limited to English and Spanish preferred.
• Prior experience with visual merchandising.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to lead and manage staff.
• Good judgment in difficult and complicated management situations.
• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel.
• Follow and enforce safety rules.
• Effectively delegate responsibilities and maximize resources.
• Adaptable to changes in a fast-paced work environment.
• Strong service skills and a welcoming demeanor are required.
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.
• Hands-on experience with ticketing software and point-of-sale systems.
• Strong guest service skills and a welcoming demeanor required.
• An interest in the arts.
• Must be 21 years of age or older.

Work Environment and Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 15 pounds at times. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities: This position does require supervisory responsibility.

Travel: This position does not require travel.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Impact: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

Benefits: The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program