59 Site Support jobs in North Salt Lake

**Job Description Summary**
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient's vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.
This position performs interactive troubleshooting on BD owned and customer owned Capital Equipment and completes the complaint file.
+ Functions as the primary internal contact for BD Access Systems' customers registering Capital Equipment complaints or requests for service/repair received by telephone or email.
+ Makes a determination if the information received from a customer constitutes a complaint or troubleshooting or routine servicing of Capital Equipment.
+ Documents complaints and service requests received and assures accurate completion of the appropriate fields for recording evaluations of complaints, service requests and troubleshooting.
+ Processes loaner equipment requests and verifies the status of Capital Equipment sent for repair.
+ Processes return of Capital Equipment for service and repair through Customer Service.
+ Verifies inventory with Customer Service.
+ Redirects Capital Equipment sent to BD to the appropriate Service Center.
+ Performs Sales Order number tracking and stock number look up
+ Interfaces with domestic customers, sales representatives or other BD-Bard division personnel regarding the return of Capital Equipment, when necessary, the procurement of additional information for the complaint or service and repair request, including product ownership and warranty information.
+ Interacts with a vast spectrum of people that may be irate because of a real or perceived problem.
+ Handles a large volume of work in an organized manner with constant interruption due to phone calls.
+ Determines defect codes from information provided for each complaint.
+ Deals with the division leadership in terms of submitting reports and responding to queries.
**Minimum Qualifications:**
+ High school diploma, GED, or equivalent
+ Minimum of 1 year experience in a related area or equivalency
+ Demonstrated customer service experience with good communication skills.
+ Experience in Word Processing and spreadsheets, and strong telephone skills
+ Ability to work with customers and sales representatives to troubleshoot possible issues with Capital Equipment
**Preferred qualifications include:**
+ Prior experience in a regulated industry and knowledge of medical terminology.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit? Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.
**Primary Work Location**
USA UT - Salt Lake City BAS
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Job Description**
**Technical Customer Support Analyst**
**Location: On-site position based in Orlando, FL or Columbia, MD**
**This is a full-time, shift-based role, with shifts assigned based on workforce needs at the time of hire. Your work schedule will likely include weekends and holidays, and shifts may occur at any time within a 24-hour period.**
**No visa sponsorship is available for this position.**
**Overview**
Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!
Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!
We're seeking Customer Support Administrators to take ownership of Tier 1 Technical Support for enterprise-level Oracle applications. This role goes beyond basic IT tasks like password resets or laptop setups-you'll become a subject matter expert in a proprietary application and enhance your technical and problem-solving skills.
Your responsibilities will include:
- Running SQL queries to investigate and resolve user issues
- Diagnosing and troubleshooting network problems ("Is it on our side or theirs? Let's find out.")
- Guiding users through application bugs, system outages, and other technical challenges
If you're curious, analytical, and passionate about delivering high-quality support in a fast-paced environment, we'd love to connect.
**Some of what we do:**
+ Be the first line of telephone contact for our customer base - You are the face of Oracle Support
+ Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear
+ Provide first line application support for a wide range of product or systems related service requests
+ Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines
+ Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group
+ Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners
+ Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress
+ Contribute to Knowledge by actively commenting and providing feedback on KM articles.
+ May reproduce technical issues that customers report in a test environment in order to fix & resolve
+ Carry out other duties as reasonably requested by your line manager
**We love to see:**
+ **Experience using MICROS/Simphony Point of Sale (POS) or OPERA Property Management System (PMS)**
+ Some professional IT experience
+ A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
+ Preference for fix and solving problems rather than "plug-and-play" solutions
+ Network+, CompTIA A+, Cisco, or related certifications are a big plus
+ SQL knowledge comes in handy on the job
**We like to see:**
+ **Experience in the Hotel/Hospitality or Food & Beverage industry**
+ Customer Focus - the ability to empathize with customers to deliver excellent customer service
+ Solid attention to detail and accuracy
+ Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams
+ Excellent verbal and written communication skills
**What we offer:**
In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:
+ Agile, friendly, collaborative environment backed by a strong enterprise
+ Continuous career development: we actively encourage and celebrate internal promotions
+ High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks
+ A vast variety of volunteer opportunities through Oracle Giving
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Description

Under the direction of the Salt Lake City, UT Kawneer Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

Responsibilities

Essential Job Functions:

The CSC functions include but are not limited to:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

Job responsibilities:

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks

Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

Qualifications

Basic Qualifications

• Minimum high school diploma or equivalent from an accredited institution
  
  Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications

• A drive for excellence in customer service.
• Ability to understand instructions, short correspondence, and memos.
  Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization.
• Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly.
• Professional demeanor and strong work ethic.
• Superior time management, detail oriented, and strong organizational skills.
• Ability to read/understand Architectural Drawings, Details, and Specifications
• 2 years of Material Takeoff/Estimating experience either in construction or manufacturing
• Bachelor's degree or in pursuit of bachelor's degree is preferred, with a concentration in math, and technology
• Strong experience with aluminum door and frame fabrication including custom hardware applications
• KaluCAD & JD Edwards experience is a plus

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

The Salt Lake City, UT Service Center is located in West Valley City, about 20 minutes from Downtown Salt Lake. It consists of the communities of Chesterfield, Granger, Redwood, and Hunter.

West Valley City is located in an area filled with notable history and various entertainment options, including the Maverik Center and the USANA Amphitheatre. It offers excellent proximity to SLC International Airport as well as ample dining and shopping.

Salt Lake City, Utah, sits in a mountain bowl, with immediate access to all forms of adventure: four world-class ski resorts 45 minutes from Salt Lake International Airport (with 10 more outside city limits); a lineup of slanty canyons to the east with a hundred options for hiking, biking, climbing and camping; a Great Salty Lake to the west for boating and floating.

Job Description

Under the direction of the Salt Lake City, UT Kawneer Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals.

The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance.

Responsibilities

Essential Job Functions:

The CSC functions include but are not limited to:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Assist with other related duties as assigned or required

Job responsibilities:

• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks

Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

Qualifications

Basic Qualifications

• Minimum high school diploma or equivalent from an accredited institution
  
  Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications

• A drive for excellence in customer service.
• Ability to understand instructions, short correspondence, and memos.
  Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization.
• Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly.
• Professional demeanor and strong work ethic.
• Superior time management, detail oriented, and strong organizational skills.
• Ability to read/understand Architectural Drawings, Details, and Specifications
• 2 years of Material Takeoff/Estimating experience either in construction or manufacturing
• Bachelor's degree or in pursuit of bachelor's degree is preferred, with a concentration in math, and technology
• Strong experience with aluminum door and frame fabrication including custom hardware applications
• KaluCAD & JD Edwards experience is a plus

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

The Salt Lake City, UT Service Center is located in West Valley City, about 20 minutes from Downtown Salt Lake. It consists of the communities of Chesterfield, Granger, Redwood, and Hunter.

West Valley City is located in an area filled with notable history and various entertainment options, including the Maverik Center and the USANA Amphitheatre. It offers excellent proximity to SLC International Airport as well as ample dining and shopping.

Salt Lake City, Utah, sits in a mountain bowl, with immediate access to all forms of adventure: four world-class ski resorts 45 minutes from Salt Lake International Airport (with 10 more outside city limits); a lineup of slanty canyons to the east with a hundred options for hiking, biking, climbing and camping; a Great Salty Lake to the west for boating and floating.