28 Ceramics Technician jobs in Lansdale

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.

We are seeking a skilled Technical Support Specialist with a strong background in customer support. The ideal candidate will have experience in providing Tier-1 and Tier-2 support, delivering training on various software platforms, and creating technical documentation. This role requires excellent communication skills, the ability to troubleshoot complex issues, and a commitment to providing exceptional customer service.

Preference for this person to be located in West Coast of United States or willing to work 1:00-9pm Pacific time zone hours.

• Provide Tier-1 and Tier-2 front-line support to clients via telephone, email, Live-Chat, and web-portal.
• Become an expert in the use of Certara software products and services.
• Write technical documentation and other product-related materials clearly and concisely.
• Provide detailed documentation of support incidents and update case status until resolved.
• Act as an internal point-of-contact to triage complicated technical support issues.
• Escalate issues or problems to management personnel when warranted.
• Provide feedback to R&D regarding customer issues and requested enhancements.
• Collaborate with product development teams to ensure content is up-to-date and accurate.
• Communicate effectively with internal stakeholders to understand product requirements and customer needs.
• Troubleshoot customer issues and provide effective solutions in a timely manner.
• Manage multiple projects simultaneously while meeting deadlines.

Education, Experience, Training, and Knowledge:

• Bachelor's degree in Life Sciences, Information Technology, Technical Writing, or a related field.
• Minimum 1 year of technical writing experience.
• Minimum 1 year of customer support experience.
• Knowledge of computer system validation and maintenance of the validated status.
• Experience working with private and sensitive personal information.
• Strong computer skills and ability to use necessary databases and software.
• Technical skills, with the ability to use and learn a variety of tools and systems used in technical writing, video production, and customer support.
• Ability to understand IT/Software technology.
• Proficiency in writing documents and procedures.

Skills & Abilities:

• Familiarity with regulatory requirements and preparation of regulatory documents.
• Good oral communication and report writing skills.
• Good interpersonal skills.
• Ability to troubleshoot and resolve software issues in a timely manner.
• Ability to assist customers with product installation, configuration, and usage.
• Ability to document and track customer issues and resolutions.
• Ability to collaborate with the development team to address and resolve complex technical problems.
• Ability to stay updated with the latest product features and updates.

• Preference for this person to be located in West Coast of United States or willing to work Pacific time zone hours.

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.

• Technical support and troubleshooting assistance for primarily Apple devices as well as Windows and classroom technology
• Utilize Jamf Pro, Apple Configurator, and iPad deployment techniques to manage the existing and growing inventory of MacOS and IOS devices
• Maintain accurate inventory of computers and ipads
• Install, configure, and maintain macOS operating systems and software applications in academic and administrative environments
• Assist with the setup and deployment of new Mac computers and devices
• Implement, support and maintain classroom technology setups and systems
• Determine the source and nature of computer malfunctions using diagnostic software. Provide repair to in-warranty and out of warranty Apple computers
• Conduct research, create documentation, and design solutions as necessary
• Stay informed about emerging technologies, trends, and best practices in K-12 education and educational technology
• Setup and install computers, monitors and peripherals; relocate existing equipment as necessary to support faculty, staff and administration
• Provide "Apple genius" level of service
• Provide training to faculty and staff in the proper use of macOS systems and applications
• Perform other duties as assigned by the director of technology infrastructure or their designee
• Provide support on weekends and holidays as needed
• There are also opportunities for student facing work such as teaching a computer science related course or supporting Robotics or STEAM related student clubs.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred. Equivalent experience in the area of technical support for macOS devices may be considered in lieu of a degree.
• Previous experience providing technical support for Macintosh computers and macOS is required. A minimum of 3 years of experience providing technical support for macOS devices in education or similar environments is preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• A proactive and customer-focused approach to support, with a commitment to delivering outstanding service
• Ability to work independently and collaboratively in a fast-paced environment
• Strong knowledge of MacOS, Windows, ChromeOS and IOS required
• Experience working in a school environment a plus

• Jamf Pro Training
• Apple Certified Support Professional (ACSP)
• Apple Certified Macintosh Technician (ACMT)
• Apple Certified Technical Coordinator (ACTC)
• Apple Certified System Administrator (ACSA)

• Frequently lift up to 50lbs
• Climb ladders
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Temple University's Tyler School of Art and Architecture is searching for a Technical Support Specialist!

Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Range: $41,250 - $55,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
Tyler School of Art and Architecture, Temple University is seeking a full-time Technical Support Specialist to support the Digital Services Studio. Knowledge of all aspects of studio management is necessary. Management, organizational, and record-keeping skills are required. Under Information Technology Director supervision, the Technical Support Specialist will develop and implement digital services modifications and enhancements to assure the maximum level of improvements, benefits, and use acceptability. The Technical Support Specialist will be expected to work in coordination with the Curriculum Coordinators, Department Chairs, Program Heads, Information Technology Director, and faculty. All applicants must be willing and able to work with other disciplines and staff as needed. The successful candidate must be able to stay current with technology, tools, and techniques appropriate to the needs of the studio and learn new skills, as necessary. All interested applicants must provide evidence of competence in the areas listed below.

Required Education and Experience
* Bachelor's degree required.
* At least one (1) year of directly related experience required.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Experience working in a Higher Education environment.
* Experience in training/mentoring students.
* Experience with technology used for art installations (particularly photography, video and audio equipment)
* Experience with large format printing with a focus on fine art projects.

Required Skills and Abilities
* Experience with various digital fabrication tools such as 3D printers, laser cutters, vinyl cutters, digital embroidery equipment, 3D scanners, vacuum former, heat press, poster scanners, and large format printing.
* Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Rhino, and AutoCAD.
* Demonstrated ability in studio equipment and knowledge.
* General understanding of professional studio standards and how to perform basic studio maintenance.
* Demonstrated customer service skills, both in-person and over the phone, with the ability to interact effectively with a diverse group of students, faculty, and staff.
* Strong analytical and problem-solving skills.
* Excellent customer service, written and verbal communication skills.
* Strong interpersonal and organizational skills.
* General mechanical aptitude and ability to assess and solve problems.
* Proficient in Apple Mac OS and Windows OS.
* Microsoft Office Suite proficiency for administrative tasks and inventory tracking.

Preferred Skills and Abilities
* Familiarity with emerging tech and 3D printing.
* Knowledge of multimedia tools and audio and/or video tools.

Temple Universityis committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement:In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review:

You may request a copy of the report by calling Temple University's Campus Safety Services at .

Company Overview

ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions. Our mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. As a leader in real-world evidence (RWE) and data-driven technology, ConcertAI partners with top pharmaceutical companies, healthcare providers, and research institutions to enhance patient outcomes and streamline clinical research. By leveraging evidence-generation and artificial intelligence, we deliver unparalleled insights into treatment effectiveness, patient care, and disease progression to advance precision medicine and medical innovation.

Within the ConcertAI ecosystem, TeraRecon is a leading innovator in advanced visualization, artificial intelligence (AI), and image analysis solutions for healthcare. With a focus on improving clinical workflows and enhancing diagnostic precision, TeraRecon offers scalable platforms like Intuition and Eureka AI to integrate imaging, data, and AI-driven insights seamlessly. Additionally, CancerLinQ, an oncology-focused platform developed by ASCO and now part of ConcertAI, supports cancer centers and practices in improving care quality and discovery.

Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Role Summary

This role is an important member of Customer Support team. We are seeking a Technical Support Specialist with an understanding of Healthcare IT systems and basic computer hardware software knowledge.

Responsibilities

• Troubleshoot hardware/software technical issues on physical / VM's with Windows OS
• Analyze and resolve complex issues associated with TeraRecon products running on Windows Workstations and Windows Server Operating Systems.
• Test and Investigate problems related to real-time volume rendering hardware engines
• Assist with deploying Terarecon solutions on Cloud - Knowledge on AWS
• Manage and Monitor Terarecon software deployed on Cloud
• Maintain a complete description of the issues and remedial actions taken for resolution as per the customer issue management system
• Escalate unresolved/high priority customer product issues in timely manner to higher tier of support for analysis and further action.
• Generate a report and follow-up with engineering team on issues identified as bugs or feature requests on the software
• Design, configure and optimize data workflows for the company products deployed at customer sites
• Maintain a complete description of the issues and remedial actions taken for resolution as per the customer issue management system
• Implement best practices and process improvements while diagnosing issues and determine appropriate follow-up action
• Work off standard business hours as required to accommodate specific business needs
• Participate in the on-call rotation schedule
• Occasional travel may be required to support specific projects or company initiatives

Requirements

• Bachelor's Degree required, MCSE or Biomedical Engineering (MS) preferred
• AWS / Azure certifications preferred
• Proficiency in DICOM (digital imaging and communications in medicine), which involves knowledge about DICOM standard is preferred
• Networking: Use of networking commands/tools in troubleshooting issues related to data transfer across a network
• Medical Skills: Knowledge about human anatomy and medical imaging; knowledge of advanced post processing tools for CT and MR
• Strong analytical and problem-solving skills
• Exemplary customer service skills
• Databases: Experience with database administration, including MSSQL, Postgres
• Knowledge about software deployments on Cloud

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at or follow us onLinkedIn.Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• 1 week vacation
• dental insurance
• major holidays

• Technical support and troubleshooting assistance for primarily Apple devices as well as Windows and classroom technology
• Utilize Jamf Pro, Apple Configurator, and iPad deployment techniques to manage the existing and growing inventory of MacOS and IOS devices
• Maintain accurate inventory of computers and ipads
• Install, configure, and maintain macOS operating systems and software applications in academic and administrative environments
• Assist with the setup and deployment of new Mac computers and devices
• Implement, support and maintain classroom technology setups and systems
• Determine the source and nature of computer malfunctions using diagnostic software. Provide repair to in-warranty and out of warranty Apple computers
• Conduct research, create documentation, and design solutions as necessary
• Stay informed about emerging technologies, trends, and best practices in K-12 education and educational technology
• Setup and install computers, monitors and peripherals; relocate existing equipment as necessary to support faculty, staff and administration
• Provide "Apple genius" level of service
• Provide training to faculty and staff in the proper use of macOS systems and applications
• Perform other duties as assigned by the director of technology infrastructure or their designee
• Provide support on weekends and holidays as needed
• There are also opportunities for student facing work such as teaching a computer science related course or supporting Robotics or STEAM related student clubs.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred. Equivalent experience in the area of technical support for macOS devices may be considered in lieu of a degree.
• Previous experience providing technical support for Macintosh computers and macOS is required. A minimum of 3 years of experience providing technical support for macOS devices in education or similar environments is preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• A proactive and customer-focused approach to support, with a commitment to delivering outstanding service
• Ability to work independently and collaboratively in a fast-paced environment
• Strong knowledge of MacOS, Windows, ChromeOS and IOS required
• Experience working in a school environment a plus

• Jamf Pro Training
• Apple Certified Support Professional (ACSP)
• Apple Certified Macintosh Technician (ACMT)
• Apple Certified Technical Coordinator (ACTC)
• Apple Certified System Administrator (ACSA)

• Frequently lift up to 50lbs
• Climb ladders
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• 1 week vacation
• dental insurance
• major holidays