3,030 Technical Support jobs in the United States

We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.

Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.

The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.

This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.

We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.

• Provide technical support via phone, email, chat, or ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Walk customers through step-by-step solutions in an easy-to-understand manner.
• Document issues, resolutions, and customer interactions in the support system.
• Escalate complex problems to higher-level support or engineering teams when necessary.
• Assist in setting up, configuring, and maintaining customer accounts or systems.
• Stay updated on company products, services, and industry technology trends.
• Deliver excellent customer service with patience, empathy, and professionalism.

• Proven experience in a technical support or help desk role (remote experience preferred).
• Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
• Familiarity with networking, cloud applications, and troubleshooting tools.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Strong problem-solving and critical-thinking skills.
• High-speed internet connection and reliable home office setup.

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
• Knowledge of remote desktop applications and support tools.
• Basic understanding of IT security practices.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

• Flexible remote work environment.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and training.
• Supportive and collaborative team culture.

We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.

As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
• Document and track customer issues to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Assist in testing new product features and updates to ensure quality and functionality.
• Deliver product training and guidance to customers on technical aspects and best practices.
• Contribute to the development of knowledge base articles and support documentation.
• Participate in continuous learning and training to stay updated on technical advancements.

• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication skills and ability to explain technical information clearly to non-technical users.
• Customer-oriented mindset with a focus on providing high-quality technical support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.
• Experience in customer service or technical support roles is a plus.
• Knowledge of media production technologies and software is desirable.
• Proficiency in using help desk software and customer support tools.

Our customers trust Accenture because of our high-quality products. We’re looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software and hardware challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers.

• Ensure operational excellence
• Meet targets for response time and customer satisfaction
• Continually improve knowledge of industry
• Help create and maintain knowledge database
• Explain technical concepts to stakeholders
• Develop ideas to improve on product offerings

• Excellent programming skills
• Ability to troubleshoot complex problems
• Experience with industry-standard tech
• Strong lateral-thinking skills
• Ability to work independently
• Capacity to identify underlying issues if unclear

We are seeking a dedicated and resourceful Remote Technical Support specialist to join our dynamic team. In this role, you will serve as a vital point of contact for our customers, guiding them through technical issues related to our products and services. As a fully remote position, you will have the flexibility to work from your own space while contributing to a collaborative team environment. Your primary responsibility will be to assist customers via various communication channels including email, chat, and phone, ensuring their technical queries are resolved efficiently and effectively. You will need to demonstrate strong problem-solving skills and a deep understanding of our product suite, enabling you to provide accurate solutions in a timely manner. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others overcome technical challenges. Your ability to communicate technical information in a clear and friendly manner will be key to providing exceptional customer experiences. If you are looking to make an impact from the comfort of your home, join us in delivering outstanding support to our valued clients.

• Assist customers with technical inquiries and issues via email, chat, and phone.
• Diagnose and troubleshoot hardware and software problems.
• Guide users through step-by-step solutions while ensuring they understand the process.
• Document technical issues and solutions in the support ticket system for future reference.
• Collaborate with other technical teams to escalate and resolve more complex issues.
• Provide feedback to product teams on common issues and suggest improvements.
• Stay updated on product features, enhancements, and best practices to provide the best support.

• Proven experience in a technical support role or customer service position.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with support ticket systems and remote support tools.
• Problem-solving skills with a strong attention to detail.
• Patience and empathy in customer interaction, ensuring a positive experience.

We are looking for a motivated and tech-savvy Technical Support Executive to join our customer success team. You will serve as the first point of contact for clients experiencing technical issues, ensuring their problems are resolved efficiently and with excellent service.

This role requires a mix of technical knowledge, problem-solving skills, and customer service expertise to assist users via email, phone, chat, or ticketing systems.

• Respond promptly to customer queries via live chat, phone, or email
• Troubleshoot software, hardware, or network issues with step-by-step guidance
• Escalate complex problems to relevant internal teams when needed
• Document technical issues and customer interactions in the support system (e.g., Zendesk, Freshdesk, Salesforce)
• Assist with onboarding new users and providing product training if required
• Maintain high customer satisfaction by delivering timely and accurate support
• Provide feedback to development/product teams about recurring issues or feature requests.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 1–3 years of experience in a technical support or helpdesk role
• Strong problem-solving and communication skills
• Knowledge of Windows/macOS, networking basics, and common troubleshooting tools
• Familiarity with CRM or helpdesk software (e.g., Zendesk, Jira, HubSpot)
• Ability to explain technical concepts in a simple and user-friendly way
• Patience, empathy, and a customer-first mindset.

• Flexible Shifts & Rotational Schedule
• Competitive Pay + Overtime/Shift Allowances
• Paid Training & Certification Support
• Wellness Programs & Mental Health Days
• Paid Time Off, Sick Leave, and Holidays
• Career Growth & Internal Mobility Opportunities.

We are seeking a Technical Support Specialist to provide efficient and friendly support to our customers. In this remote role, you’ll troubleshoot technical issues related to software, hardware, and network systems, ensuring a smooth and positive experience for our users.

Key Responsibilities:

• Customer Support : Assist customers via email, phone, and chat to resolve technical issues.
• Technical Troubleshooting : Diagnose and resolve hardware, software, and network issues.
• Documentation : Log customer interactions and solutions in the CRM or ticketing system.
• Product Support : Guide users through product setup, configuration, and maintenance.
• Escalation : Escalate unresolved issues to senior technical teams.
• Knowledge Base : Update and maintain internal knowledge bases with common solutions.

• Flexible Working Hours : Work remotely from the comfort of your home with flexible hours.
• Growth Opportunities : Opportunities for professional development and career advancement within the company.
• Competitive Compensation : Salary based on experience and qualifications.
• Health Benefits : [Insert details if applicable, e.g., Health Insurance, Paid Time Off, Wellness Programs].
• Team Environment : Collaborative and supportive team culture with regular virtual meetings.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.