848 Client Support jobs in Chicago

Customer Success Manager

60290 Chicago, Illinois Luster

Posted 13 days ago

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Job Description

Luster is a cutting-edge Predictive Enablement platform that helps sales teams close skill gaps before they impact performance. By utilizing hyper-realistic AI simulations and real-time skill insights, Luster empowers sales reps to master key techniques like objection handling and discovery. Backed by High Alpha, Luster creates tailored practice environments with custom customer personas, ensuring sales teams consistently perform at their best. Luster is looking to hire our next CSM! You'll work closely with and report directly to the CSM Manager, focused on product adoption, risk mitigation, and day to day customer communications. This is an early role, with the opportunity to help evolve and build our CS process, and work closely with our beta customers. What You'll Do: Serve as the point of contact for key customers across the customer lifecycle; on-boarding, adoption, and advocacy Coach customers to be product experts and train their teams on the platform so they become self-sufficient Monitor health metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive customer references and case studies Proactively identify account opportunities and churn/downgrade risks (and develop plans to optimize and resolve them) We need leaders in every role, and we'll need your help in improving the Customer Success process and role. You will help us identify new trends and opportunities for engaging customers and be an integral part of the marketing and sales organization. You will help set and measure weekly, monthly, and quarterly activity targets and goals Partner internally across other departments to optimize user experience with our product What You'll Need: 3+ years experience in a Customer Success role Ability to quickly learn technology and to speak with confidence about our platform Performing quality validation of product releases to ensure product enhancements are customer-ready Creating customer-facing educational tools like demonstration videos and help documentation Strategically influencing the roadmap by representing customer product feedback and direction - being the voice of the customer - along with recommendations to reduce customer escalations Proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great customer satisfaction Experience with CRM and Success Software preferred An efficient, goal-oriented individual with a growth mindset Experience with writing documentation and process mapping preferred Why Join Us? Opportunity to work with cutting-edge technologies and influence the technical direction of the company. Collaborative and inclusive work environment. Remote work location. Competitive salary, benefits, and career growth opportunities. Travel opportunities to meet customers or attend industry events Compensation: $90k base + Bonus, based on experience and qualifications Our Values: Brilliantly Compassionate True brilliance shines brightest when it's fueled by compassion. Our team is dedicated to creating a culture of empathy and support, where everyone's brilliance is valued and celebrated. No matter who you are — our team members, customers, users, the community — we treasure your well-being because we are bonded by connections that shine with authenticity. Venturing from the Box Forget outside the box. To us, there are no boxes. We value and seek creative ideas and how to push what's achievable. We celebrate ideas that are past known constraints and goals that envision what the future could be. We dream big to illuminate the path to brilliance. To reinvent what is possible. Honoring Expertise The art of practice is embedded in our DNA. Like our customers, our team members are dedicated to perfecting their skills to become masters of their craft. We know we'll always be learning, but we'll also always strive to outpace others. Our competence and expertise will always be what allows us to outshine the competition and win the race. We celebrate the strengths and skills of everyone from our users, customers, and team members. Our goal is to make everyone an expert in their job by utilizing their skills and infusing practice into their every day. We Face Fear Together Our days are filled with doubt and fear. We are doing big, scary things on the cutting edge of technology – we should be scared! We value fear for being a great equalizer and know it puts us in the position to support one another. We also know change begins with the right action in the face of fear. Just like a diamond in the rough, we know there is opportunity on the other side. Fear is not a barrier. It is a motivator for action. We're not afraid to fail — we're afraid of not trying. Luster is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Luster by 2x Get notified about new Customer Success Manager jobs in Chicago, IL . Chicago, IL $20,000 - 128,000 12 hours ago Chicago, IL 120,000 - 128,000 1 month ago Chicago, IL 75,000.00 - 125,000.00 2 weeks ago Chicago, IL 95,000.00 - 125,000.00 1 month ago Chicago, IL 15,000.00 - 65,000.00 1 week ago Senior Customer Success Manager, Enterprise Senior Strategic Customer Success Advisor Customer Success Manager, Bilingual (Spanish or Portuguese) Chicago, IL 60,000.00 - 65,000.00 1 month ago Client Success Manager - Financial Services Customer Success Lead, Strategic Accounts Chicago, IL 115,000.00 - 140,000.00 6 days ago Senior Manager, Customer Growth Marketing United States 140,000.00 - 192,500.00 1 hour ago Chicago, IL 80,000.00 - 90,000.00 1 month ago United States 116,000 - 159,500 1 week ago Manager Trainee - Operations (Travel Program; Relocation Required) Manager Trainee - Operations (Travel Program; Relocation Required) Field Reimbursement Manager (Oncology) – (Central Local Account Team, Chicago Territory IL, WI) Manager, Clinical Product Marketing, BDI Chicago, IL $9 ,000 - 105,000 3 weeks ago Chicago, IL 125,000 - 160,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Client Support Representative

60090 Wheeling, Illinois TEKsystems

Posted today

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About the Role:
Are you a proactive, detail-oriented professional with a passion for delivering exceptional customer service? We're seeking a Client Support Representative to join a well-established manufacturing company that serves the custom framing and arts market. In this role, you'll be the first point of contact for a diverse customer base, helping to build strong relationships and ensure a seamless experience from inquiry to order fulfillment.
This is a full-time, onsite opportunity with a supportive team and a structured training program designed to set you up for long-term success.
Key Responsibilities:
+ Handle inbound and outbound calls with retailers, distributors, OEMs, and the general public
+ Provide accurate product information, pricing, availability, and sample details
+ Enter and manage customer data and orders using Salesforce and internal systems
+ Support sales and marketing campaigns through targeted outreach
+ Assist regional sales teams with order placement, reporting, and customer qualification
+ Own customer issues and follow through to resolution with professionalism and care
+ Maintain up-to-date knowledge of the full product line and company offerings
What You'll Need:
Must-Haves:
+ 1-2 years of experience in B2B or B2C customer service or sales support
+ Strong order entry and data entry skills
+ Experience with ERP systems and general computer proficiency
+ High attention to detail and ability to manage repetitive tasks efficiently
+ Excellent written and verbal communication skills
+ High school diploma or equivalent
Nice-to-Haves:
+ Experience with Salesforce or JD Edwards
+ Background in consumer or industrial products
+ Energetic, goal-oriented, and eager to learn
Training & Development:
+ Structured onboarding with product and system training
+ Gradual transition to phone support based on readiness
+ Ongoing development through weekly training sessions and team collaboration
+ Full independence typically achieved within 9-12 months
Why Apply?
+ Join a family-owned business with over 120 years of industry leadership
+ Be part of a team that values craftsmanship, creativity, and customer satisfaction
+ Enjoy a stable, long-term opportunity with potential for growth
+ Work in a collaborative, supportive environment with hands-on training
+ Access to benefits through the staffing partner
If you're ready to bring your customer service skills to a company that values quality, tradition, and innovation-apply today!
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Client Support Professional

60290 Chicago, Illinois Wintrust Financial Corporation in

Posted today

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Job Description

Client Support Professional (Administrative)

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol WTFC.

Why Join Us?

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).

Competitive pay and discretionary or incentive bonus eligible

Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

Family-friendly work hours.

With 175+ community bank locations, we offer opportunities to grow and develop in your career.

Promote from within culture.

Position Overview:

We are seeking a highly motivated and detail-oriented Client Support Professional (CSP) to join the Private Client team. In this role, you will be the primary point of contact for our clients, providing timely, accurate, and exceptional client service.

What you'll do:

Coordinate all facets of onboarding new clients to the firm's portfolio management and advisory service platforms along with those of complementary external asset management organizations. These duties include but not limited to opening new accounts and preparing client documents in accordance with internal operational and regulatory processes and procedures.

Perform on-going account maintenance including but not limited to funds disbursements, facilitating wire and ACAT transfers, executing security transactions, assisting in client gifting of securities, as well as handling client account updates such as investment objective changes, name/address changes etc.

Review client account activity daily to ensure overall accuracy, proper trade settlement and account reconciliation.

Provide clear, on-going, multi-stage on-boarding activity updates and progress communication to internal client relationship management team stakeholders and outside clients.

Assist with development and implementation of operational and workflow improvements to maximize efficiency and effectiveness of client service support in order to ensure a high level of client and team member satisfaction.

Identify problems immediately and escalate issues to management to seek timely resolution.

Meet all firm policy, compliance, and regulatory requirements.

Qualifications:

Bachelor's degree in Business, Finance, or related field required.

2-5 years of experience in similar role in private wealth management industry.

FINRA Series 7/63 license or willingness to complete preferred.

Demonstrated understanding of complex investment and portfolio management products including alternative investments a definite plus.

Confidence and ability to interact with high-net-worth individuals.

Exceptional verbal and written skills; detail-oriented and highly organized with proactive follow-up skills and strong client focus.

Proven ability to work independently and competently handling multiple responsibilities with a high degree of accuracy in a fast-paced, demanding work environment.

Work collaboratively with various internal partners while maintaining a strong sense of accountability to the role and team.

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation:

The estimated salary range for this role is $2,000 - 58,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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Senior Client Support Analyst

60290 Chicago, Illinois SpiderRock Platform Services, LLC

Posted 21 days ago

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Job Description

We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.

WHAT YOU WILL DO

  • Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
    • First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
    • Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
    • Troubleshoot system and client connectivity issues
    • Investigate order routing issues between SpiderRock and multiple execution brokers
    • Perform QA of internal trading tools, algorithms and risk applications and document as needed
    • Assist in client-onboarding and account creation
  • Work closely with our Enterprise Operations, Sales/Business Development and Development teams
  • Train new support analysts and lead support team efforts
WHAT WE ARE LOOKING FOR
  • Bachelor's degree or equivalent experience
  • Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
  • FIX protocol experience is recommended
  • Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
  • Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
  • Ability to resolve issues in a timely manner
  • Professional, motivated attitude
  • Strong interpersonal skills and communication
  • Manage multiple issues in a fast pace, high pressured technology environment
  • Independent self-starter and a keen attention to detail
  • Enjoys working in a fast paced, collaborative environment
  • Available to work in onsite at our downtown Chicago state of the art office
  • Local to Chicagoland area only or willing to relocate to Chicago
WHAT TO EXPECT
  • Highly competitive pay, benefits and bonus structure
  • Health insurance (medical, dental, vision)
  • Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
  • Discounted pet insurance
  • Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
  • Wellness programs
  • Zen Den for meditation, naps, nursing, or just to decompress
  • Work with high-caliber and innovative professionals
  • Access to unlimited snacks and beverages in our lounge area
  • Monthly, Quarterly, and Semi-Annual company sponsored events
  • 401K Safe Harbor Plan and Match
  • Onsite gym membership
  • Divvy bike access
  • A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer
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Associate Client Support Consultant

60007 Elk Grove Village, Illinois ADP

Posted today

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Job Description

ADP is hiring an **Associate Client Support Consultant.**
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.00 - $28.94 / Hour*
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Associate Client Support Consultant

60007 Elk Grove Village, Illinois ADP

Posted today

Job Viewed

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Job Description

ADP is hiring an **Associate Client Support Consultant.**
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.00 - $27.98 / Hour*
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
View Now

Associate Client Support Consultant

60009 Elk Grove Village, Illinois ADP

Posted today

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Job Description

Join to apply for the Associate Client Support Consultant role at ADP 1 day ago Be among the first 25 applicants Join to apply for the Associate Client Support Consultant role at ADP Get AI-powered advice on this job and more exclusive features. ADP is hiring an Associate Client Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP , watch here: WHAT YOU'LL DO: Responsibilities What You Can Expect On a Typical Day Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE : Required Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. You can work overtime hours during peak seasons. Required A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. You'll Love Working Here Because You Can Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now! Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.00 - $8.94 / Hour A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at ADP by 2x Sign in to set job alerts for “Support Consultant” roles. 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Senior Client Support Associate

60290 Chicago, Illinois Ryan Specialty

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Job Description

Position Summary The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor’s degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR)is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $58,275.00 - $58,275.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr

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Associate Client Support Consultant

60009 Elk Grove Village, Illinois Automatic Data Processing

Posted 2 days ago

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Associate Client Support Consultant

ADP is hiring an Associate Client Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

WHAT YOU'LL DO:

Responsibilities:

What you can expect on a typical day:

Client Support: You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn: You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize: You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

  • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
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