837 Customer Management jobs in the United States

Gordian ( is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian's solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality.
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

**Date Posted:**
2025-07-14
**Country:**
United States of America
**Location:**
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
**Security Clearance:**
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. **So, calling all curious.**
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. **Are you ready to go beyond?**
**Pratt & Whitney's Aftermarket Operations** organization has an opportunity for Senior Customer Account Management rep (CAM) in our Tooling Support Services (TSS) business. The person in this role is responsible for managing customer relationships, orders and expectations for engine overhaul tooling to internal and external customers.
**What You Will Do:**
+ Provides day-to-day customer operational support to ensure customer expectations are exceeded; expedites and resolves customer issues.
+ Handles the flow of communication and provides feedback between the internal/external Customers and the rest of the Pratt & Whitney team.
+ Collaborates on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain, etc.
+ Works with other customer services team members to meet time-sensitive deadlines and solve daily challenges.
+ Provide support to the customer account manager by preparing quotes, order entry, maintenance and other items as requested.
+ Conducts weekly open order book reviews.
+ Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
+ Supports standardization and provide suggestions of processes and best practices to provide a world-class customer service strategy, policies, and procedures to ensure smooth business operations.
**Qualifications You Must Have:**
+ Advanced degree and 5+ years of experience in business-to-business sales, customer account management, or general Aftermarket MRO Aerospace industry experience; **OR** Bachelor's degree and 8+ years of relevant industry experience; **OR** Associate's degree or Technical Training (A&P/AMT) and 10+ years of relevant industry experience; **OR** High School diploma and 12+ years of relevant industry experience
**Qualifications We Prefer:**
+ Degree in STEM field; Engineering, Supply Chain or Business fields preferred.
+ Aftermarket Aviation experience ideally in aftermarket tooling or engine overhaul business.
+ Experience with Supplier, B2B Account Management, or managing large corporate accounts.
+ Ability to build and maintain internal and external customer relationships.
+ Ability to communicate and work across all levels of the organization.
+ Experience with SAP quoting, order creation and order management modules.
**What's My Role Type:**
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
**This role is:**
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
**Learn More and Apply Today!**
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits both patients and medical staff.

In military settings over the past three years, the platform has proven it can save on the order of 10,000+ man-hours per year per installation (or MTF) and has a quantifiable and positive impact on medical readiness while reducing fatigue and improving patient care.

Leveraging modern technology, Outpatient App enables an array of features built with a dynamic checklist structure that can be adapted to any health tracking category. It’s private, secure, HIPAA-compliant, and NIST-assessed in the DoD SPRS.

Outpatient App is available on any mobile device (iOS/Android/Web), tablet or computer web browser. The system leverages advanced software technology, natural language processing (NLP), optical character recognition (OCR), and machine learning (ML) to connect, simplify and improve the logistics of health process management.

Outpatient App is simple, easy to use and available to integrate with other systems which allows for addressing solution gaps and challenges within complex health processes.

We're building a mission-driven company with a culture based on openness, trust, and determination to succeed. Outpatient App is rapidly growing and profitable.

Position Overview

The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business.

#J-18808-Ljbffr

About the job HGLAI Customer Success / Account Management Advocate (US)

Job Title: Customer Success, Account Management

Job Type: Part Time (40-60 hours/month)

Job Location: Remote

About Us

Orcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.

We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.

Role Overview

We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.

Key Responsibilities

• Account Management
  • Regularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on time
  • Make sure the sales pipeline is up to date.
• Project Management:
  • Oversee cross-functional projects, coordinating timelines, resources, and deliverables.
  • Track progress, identify bottlenecks, and ensure teams stay aligned on priorities.
  • Provide QA for new features and report any bugs/issues to Dev team.
• Process Development & Optimization:
  • Implement and refine operational processes to support rapid business growth and product development cycles.
  • Identify inefficiencies and drive continuous improvement initiatives.

Qualifications

• Education & Experience:
  • 2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment.
• Technical & AI Knowledge:
  • Understanding of basic AI/ML concepts
  • Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)
• Project Management Skills:
  • Demonstrated ability to manage complex projects with multiple stakeholders.
  • Familiarity with Agile, Scrum, or Kanban methodologies is a plus.
• Communication & Leadership:
  • Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.
  • Proven ability to lead and influence teams without direct authority.
• Adaptability & Collaboration:
  • Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.
  • Works well cross-functionally, fostering strong relationships across the organization.

What We Offer

• Competitive Salary & Equity: We value your contributions and provide a stake in the company's success.
• Flexible Work Environment: Remote, flexible schedules.
• Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies.
• Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.

How to Apply

If you're excited about running operations at an AI startup and meet the qualifications listed above, we'd love to hear from you. Please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to

Join us at OrcaruAI and be part of a team thats transforming the way the world harnesses AI. We look forward to meeting you!

Job Description

RB Global, Inc is seeking a Inventory Specialist to join our team! This role will report to our office in Monrovia, CA!

The Inventory Specialist addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office, and maintain clear proactive processes during the life cycle of a Financial, Fleet, or Rental Sourced vehicle. Role will focus on cycle time reduction and effective internal communication of next step items needed to process a vehicle for sale.

Responsibilities

• Provide a variety of customer support services through email, mail, telephone, and direct personal contact.
• Responsible for review of asset situation and recommend next steps
• Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations
• mediate complex logistics issues, requiring the ability to communicate clearly and directly
• Coordinate with other departments to ensure customer satisfaction.
• Process orders and assignments.
• Enter data into computer systems.
• Reference pricing and delivery information.
• Perform computer processing assignments
• Respond to customer questions, complaints, and requests.
• Set up new records and maintain existing records.
• Process all necessary title paperwork in preparation for auction day
• Other duties as assigned to meet business needs.

Qualifications

• Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans.
• Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through.
• Ability to learn quickly and work in a fast-paced environment.
• Excellent oral and written communication skills.
• Ability to listen & empathize with the customer, working with them to try to resolve any issues.
• Ability to work independently and within a team environment.
• Ability to work within project timelines, establish priorities, and meet milestones and deliverables.
• Must be innovative, results/detail-oriented, and a team player.
• Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment.
• This is a Hybrid role requiring 2-3 days in office.

Education and Preferred Skills:

• High School diploma or equivalent experience required.
• 1-2 years of customer service or related experience preferred.
• Experience with Microsoft Office, strong Excel skills required.
• Experience with Five9 and Salesforce is a plus.

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

This position is an on-site position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, interpret and input contract information as well as customer data into multiple systems; to create and maintain customer records within the Company's operating system.
• Correct, amend and append customer data as reported via the Company's customer relationship management processes.
• Adjust customer data as changes to customer set up are requested.
• Generate and work reports designed to ensure data integrity.
• Manage and maintain customer database.

QUALIFICATIONS:

• Ability to read and interpret documents such as contracts, pricing and equipment transmittals.
• Ability to convey information verbally or in writing to others.
• Ability to understand billing invoicing systems, screens, and codes.
• Ability to add and subtract, multiply, and divide, in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to type a minimum of 40 wpm.
• Ability to manage multi screen system set up process.
• Proficient using Internet, MS Excel, and Outlook.
• Data management; processing and updating experience in a highly transactional environment.

• Excellent customer service skills.

• Must possess strong organizational skills and be detail-oriented.

• Effective team player with excellent interpersonal skills.
• Effective problem solving skills with an attention to detail.
• Effective oral communication and listening skills.
• Ability to work independently.

EDUCATION AND TRAINING:

• High School Diploma Required
• Associates Degree preferred - experience can substitute for education
• Two years related work experience
• JDE experience preferred

COMMUNICATION AND COGNITIVE ABILITIES:

• Willingness/enthusiasm for accepting responsibility and accountability; "ownership mentality".
• Strong work ethic
• Independent worker.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Req ID: 126774
Remote Position: No
Region: Americas
Country: USA
State/Province: Minnesota
City: Maple Grove
**Company Overview**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
AbelConn is a US ITAR facility and positions with AbelConn involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, AbelConn will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Zero to two years of relevant experience.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Salary Expectations and Benefit Summary**
The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Hourly Range: $25.78-$38.39 Hourly.
Celestica provides eligible employees (those who are scheduled to work 30 hours or more per week) with a range of benefits including medical insurance, dental insurance, vision insurance, short and long term disability, life insurance, voluntary benefits, PTO and a 401k plan with company match.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

About this role:

Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT). The Technology Director will focus on delivering commitments aligned to enterprise strategic priorities for BSTT, including modernization of our servicing platforms. While overseeing CSM, the Director will deliver a next-gen, seamless, and consistent experience for our bankers and customers for all assisted servicing transactions, as well as overseeing our new integrated desktop which provides an effortless employee experience via a streamlined modern platform.

In this role, you will:

• Manage engineering managers and engineering leads
• Deliver commitments aligned to enterprise strategic priorities
• Lead large-scale modernization initiatives, including transforming legacy systems, overseeing cloud migrations, and implementing modern architectures
• Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization
• Provide influence and partnership with the business on banker experiences and product roadmaps
• Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Set risk guidelines and partner with stakeholders to implement key risk initiatives
• Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives
• Develop strategies for hiring engineering talent
• Leverage Gen AI to increase engineering productivity and enhance business capabilities
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Interface with external agencies, regulatory bodies or industry forums

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years in IT leadership within banking to include experience in retail banking, branch banking or core banking systems
• 4+ years of management or leadership experience

Desired Qualifications:

• 2+ years of experience in branch servicing platforms or platform modernization efforts (core, teller / POS, assisted servicing systems)
• Integrated Banker Desktop experience
• Experience building and fostering collaborative relationship with stakeholders
• Experience with project delivery and business execution
• Demonstrated ability to challenge existing processes and drive necessary change across teams
• Ability to work in a matrix environment and manage multiple competing priorities
• Prior experience as an engineering manager leading application development / software certification
• Experience managing large technology development efforts
• Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership

Job Expectations:

• Ability to travel up to 10% of the time
• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote
• Relocation assistance is not available for this position

Locations:

• 300 S. Brevard St., Charlotte, North Carolina
• 2600 S Price Rd., Chandler, Arizona
• 3075 Loyalty Circle, Columbus, Ohio

Posting End Date:

30 Jul 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Overview**
As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive innovation in the way that we work, serve our customers and build our offerings. All aspects of defining the customer strategy and end-to-end service delivery design including feature adoption, proactive health management, support excellence, and customer insight programs for customers subscribing to our Mid-Market Products and Solutions are in scope. The role will play a pivotal part in helping us stand out from the crowd for the services that we provide. This team will need to be 'in the game' staying close to our customers and teams to really understand what matters to them, how well we deliver on this and how we empower our people to excel in everything that they do. You will also provide operational and thought leadership by setting strategy, developing priorities and managing programs that drive a highly effective and efficient organization, through the removal of waste, eliminating customer friction and driving customer advocacy. Our end to end approach to customer experience is what will accelerate Customer Success becoming an organizational strategic enabler versus a cost center.
**What you'll bring**
This position will report to the VP of Customer Experience Management and sits on a cross-functional Global Leadership Team. You will drive the strategic plans and associated products and services, proactively collaborating with Product Management, Marketing and Sales leaders to drive growth. You will lead a "customer-first" culture and mindset across the organization, which places emphasis on delighting customers in everything that we do.
+ A critical element of your role will be to create a well-integrated and highly effective team, partnering across multiple geographies, teams and segments. You will ensure an engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency and clear expectations. The ideal candidate will have a proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. Additionally, the ideal candidate is a:
+ Team & Talent Builder: Has substantial senior leadership experience, managing senior level employees and/or other managers. A talent steward with a proven history of hiring, managing and developing high performing and highly engaged teams. Can coach and train others within teams and across the organization about the importance of curiosity in bold, large scale problems.
+ Boundaryless Leader: Cross-functional leadership experience, partnering to influence different functions at all levels. Experience working with a US based, multi-national company would be an asset. Can create alliances with other leaders across the organization to ensure solutions are backed up with data and being implemented with a systemic and strategic approach.
+ Strategic Thinking: Defines the overall strategy to ensure business growth and utilizes powerful messages to lead and promote a culture focused on problem solving. Uses external expertise, data and network to ensure best practices and trends are being leveraged.
+ Product Management & Experience Design Expert: Customer champion with a design mindset and demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or CRM environment). Have led the creation of online experiences (from concept through production).
+ Business Leader: Business acumen with proven ability to deliver programs that accelerate organizational growth objectives. Must possess experience in developing clear compelling business cases that support prioritization of work. Aligns teams and initiatives around the organization to our short, medium and long term business goals.
+ Customer Service & Support Expert: Demonstrated strength managing or working with customer support organizations and operations (direct or via BPO).
+ Change Leader: Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives.
+ Communicator: Excellent written and verbal communication skills including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint.
+ As this role has a global mandate and may be required as well as occasional meetings outside of typical business hours.
**How you will lead**
+ Build and execute a vision for Customer Experience that is aligned to strategic customer segment expectations and goals, for seamless, transparent and frictionless experiences that sustain mutual growth
+ Lead, organize and scale a Customer Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain points/friction and optimizing our customer experiences
+ Aggregate quantitative and qualitative insights, and collaborate with marketing, product development and product management to build, fix and enhance our products, policies, and communication
+ Use advocacy and inquiry to disrupt and challenge the status quo, proposing broad and strategic solutions to ensure product design eliminates friction and provides the best possible experience.
+ Define the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer education programs that drive speed to benefit through feature adoption and utilization, proactive health management, and retention programs
+ Define and build strategies to deliver a foundation for support excellence, both proactive and reactive, that meet the customer where they need to be met and delivers ground-breaking support expertise that is powered by both AI and live experts
+ Optimize and drive change for customer-facing support teams to identify, synthesize and prioritize VOC and VOE data, building business cases for change and driving implementation of tactics and initiatives
+ Establish business goals to deliver our vision through customer and employee measures moving Customer Success from a cost center mentality to a serve to sell eco-system
+ Collaborate with Product, Engineering and UX teams to embed customer and employee data to remove root cause issues that drive poor experiences and low advocacy.
+ Lead and partner in programs and sprints to conceptualize, design and operationalize exceptional employee and customer experiences that deliver our True North Goals
+ Stay on top of industry leading trends and have curiosity in the Customer Experience and Technology industry to drive innovative thought leadership
+ Collaborate with all markets to understand localization challenges and facilitate a true global approach to systemic change that drives up customer measures of success and shareholder value. This strategy will also support our mission to be the team that drives customer advocacy and growth in all our markets; globally.
+ Own and lead the application of customer measurement dashboards that weave into the global CX planning process to ensure data backed decisions are made. Customer Success data is what drives our strategic decisions in brand, price, product and service.
+ Partner with the Growth Revenue team to identify expansion revenue opportunities
**MEASURES OF SUCCESS**
50 PRS | 85 tNPS | 85 CES | Time to Value | Customer Retention | Expansion Revenue | Life Time Value
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.