17 Engineering Support jobs in Louisville

Here's a Glimpse at What you'll Do:

As a Technical Support Coordinator at Lantech you will:

• Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products.
• Document and troubleshooting electrical, mechanical and programming issues
• Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
• Follow up on open service tickets.
• Ensure the service ticket is completely documented and all collaborating data and communication is attached.
• Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
• Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

Work schedule is Monday to Friday (8 hours/day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part for the Lantech Parts Team.

What are we Looking For? (Requirements)

We are look for someone who:

• Has 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
• Is detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
• Is able to read mechanical and electrical drawings.
• Has strong oral and written communication skills.
• Is proficient using Microsoft Office (Word, Excel, Outlook)

Desired skills

• The ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic
• WinMan experience

Education

• Associate's degree in a technical field. Will consider minimum 5 years equivalent experience.

Why Work with Us?

• Job Stability - Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market. We believe that job stability is not only about your ability to hold a job. It also means you enjoy what you are doing as well as the benefits and compensation offered.
• Competitive Benefits - 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, 8 paid holidays per year
• Competitive Pay
• Casual Dress
• GREAT CULTURE
• & More!

Who are We?

Lantech has been leading the packaging industry since 1972; and it's our team members who make our success possible, so we make their work fulfilling with a fun environment and rave-worthy benefits. Sound like the perfect workplace for you? Consider applying if you're ready to show up wholeheartedly every day with a willingness to learn and a dedication to constant improvement.

• Answer inbound support calls and collaborate with customers to resolve issues.
• Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
• Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
• Functions as a resource to field service engineers in their respective job functions.
• Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
• Enhance the customer's positive experience with Packsize by recognizing their needs and providing solutions.
• Motivate customers through training how to operate machinery and implement lean principles.
• Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
• Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
• Builds and maintains call center scripts in the CRM system to support Packsize customer growth.

• BS/BA in related discipline is strongly preferred.
• Spanish speaking is a plus
• Advanced degrees are a plus
• Networking or IT support experience a plus
• 3-5 years of hands-on experience
• Experience in diagnosing, solving, and implementing solutions to technical issues
• Experience in high-level remote troubleshooting
• Completely dependable, excellent at problem-solving and troubleshooting
• Proven track record of reliability during hotline shifts
• Excellent de-escalation skills to reduce potential dispatches
• Self-motivated with a proven track record in managing technical issues and projects
• Highly proficient with Packsize technology with a strong attention to detail
• Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external
• Must be organized and analytical, able to eliminate obstacles through creative approaches
• Proven to possess great time management skills
• Familiar and comfortable with high-paced, high-technology environments

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Work in a noisy environment at various temperatures
• Remain in a stationary position, often standing for prolonged periods
• Move objects (equipment, machinery, and products) up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

ABOUT THIS POSITION - As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for Technical Support, Support Analyst, Technical Analyst, Technical, Client Support, Analyst, Technology

ABOUT THIS POSITION

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.

WHAT YOU'LL DO

• Answer incoming calls and/or web cases from our most strategic clients.

• Make outbound calls as needed to clients to resolve support cases.

• Respond to case comments from our web portal to support our clients.

• Documents support cases thoroughly, showing research steps and resolution.

• Identify client concerns and engage appropriate internal resources to ensure timely resolution.

• Use resources to resolve issues in a timely and self-sufficient manner.

• Communicates well within department and with other departments.

• Strives to meet and exceed individual, and team, goals and metrics.

• Abides by phone schedule to ensure enough coverage for our clients.

• Ability to demonstrate professionalism in communicating with clients both written and verbally.

• Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

• 4-year bachelor’s degree preferred

• Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill

• Technically savvy with excellent troubleshooting and analytical skills

• Working knowledge of EDI files is a bonus.

• Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)

• Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills

• Comfortable with de-escalating client issues and temperament

• Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2669

Enterprise Technical Support Engineer (3rd Shift) 8pm-7am 4 days a week on a rotating schedule

About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a boxits delivering whats right for our customers, their customers, our people, and the planet.

About The Role
A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers.

Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so were looking for individuals wanting to work with industry leading technology in a constructive atmosphere.

What You'll Do

• Answer inbound support calls and collaborate with customers to resolve issues.
• Determine whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
• Build and maintain a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
• Function as a resource to field service engineers in their respective job functions.
• Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
• Enhance the customers positive experience with Packsize by recognizing their needs and providing solutions.
• Motivate customers through training how to operate machinery and implement lean principles.
• Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
• Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
• Build and maintain call center scripts in the CRM system to support Packsize customer growth.

What You'll Bring

• BS/BA in related discipline is strongly preferred.
• Spanish speaking is a plus.
• Advanced degrees are a plus.
• Networking or IT support experience a plus.
• 3-5 years of hands-on experience.
• Experience in diagnosing, solving, and implementing solutions to technical issues.
• Experience in high-level remote troubleshooting.
• Completely dependable, excellent at problem-solving and troubleshooting.
• Proven track record of reliability during hotline shifts.
• Excellent de-escalation skills to reduce potential dispatches.
• Self-motivated with a proven track record in managing technical issues and projects.
• Highly proficient with Packsize technology with a strong attention to detail.
• Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external.
• Must be organized and analytical, able to eliminate obstacles through creative approaches.
• Proven to possess great time management skills.
• Familiar and comfortable with high-paced, high-technology environments.

Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

• Communicate with others to exchange information.
• Work within a production facility, warehouse, or manufacturing environment.
• Work in a noisy environment at various temperatures.
• Remain in a stationary position, often standing for prolonged periods.
• Move objects (equipment, machinery, and products) up to 50 lbs.
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like.
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach.

What We Offer
The range for this role is $28-$30/hr; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you dont meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veterans status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : Packaging and Containers Manufacturing

Apex Systems is looking to hire for a Field Services Technician. If you are interested in applying please send your resume to (email protected)

This is a driving position so you must have your own reliable transportation you are comfortable using!

Location : Louisville, KY area

PR : Hourly + .70/mile mileage reimbursement

• Must have your own transportation, insurance and valid drivers license.
• Must be willing to travel from customer to customer when necessary.
• Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
• Must be able to work overtime if you are in an installation or rack/stack event.
• Must be able to work weekends with advanced notice due to a customer installation schedule.

ABOUT THIS POSITION

Right now, we are searching for an experienced, driven, detail-oriented Technical Support Specialist to join our rapidly growing Payment Operations team. The primary function of this role is supporting Waystar's Patient Statements solutions, playing a vital role in the overall success of Patient Financial Care. This position involves close collaboration with multiple vendors, clients, and other Waystar teams to ensure our clients receive an exceptional and seamless customer experience. Core responsibilities of this role include but are not limited to new statement setups, resolving open issues, addressing client escalations, and maintaining comprehensive knowledge of related processes and products.

WHAT YOU'LL DO

• Direct and manage multiple client cases and facilitate to a timely resolution of each case

• When serving as a technical support specialist responsibilities include serving as a liaison between the vendor and the client

• Appropriately communicate timelines and deliverables to Waystar clients

• Timely execution of tasks and case deliverables

• Demonstrate effective written and verbal communication skills?

• Ability to effectively prioritize and execute tasks in a high-pressure environment?

• Vendor relations skills would be a strongly preferred

• Consistently reliable and account for one's actions

• Client and colleague relationship management skills

• Verification (quality control) of updated merchant accounts

• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments

• Conduct web support sessions with clients/vendors as needed to troubleshoot the support request

• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible

• Monitor our printing partners responsiveness to issues and ensure that they are being resolved timely

• Perform other duties and /or special projects as assigned by management within the area of responsibility and control

• Ability to travel as needed

• Perform other duties as assigned by management within the area of responsibility and control.

WHAT YOU'LL NEED

• Knowledge of Microsoft Office and databases (Word, Excel, Outlook)

• Excellent oral and written communication skills with great attention to detail

• Bankcard and lockbox industry experience preferred and Salesforce experience a plus

• An intense attitude of thoroughness and completeness while maintaining a team player focus

• General understanding of technology and data files

• High level of enthusiasm and organizational skills

• Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude

• Accepts responsibility for actions and understands the concept of ownership

• Strong verbal and written communications skills

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2611