CUSTOMER SERVICE REPRESENTATIVE
47250 Madison, Indiana
Family Dollar
Posted 4 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
0
Help Desk II
53774 Madison, Wisconsin
Ageatia Global Solutions
Posted 2 days ago
Job Viewed
Job Description
Position: Help Desk II
Location: Madison, WI 53703 (Hybrid)
Duration: 10 Months Contract
Shift Timings: 7.45 am - 4.30 pm (CST Time)
Brief Project Description
Hardware/Software Environment
Required skills:
Nice to have skills:
Respectfully --
Sujay Kumar
Ageatia Global Solutions
949 N. Plum Grove Rd.
Schaumburg, IL 60173
Direct : EXT 303
Fax :
Location: Madison, WI 53703 (Hybrid)
Duration: 10 Months Contract
Shift Timings: 7.45 am - 4.30 pm (CST Time)
Brief Project Description
- The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff.
- The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
- The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call.
- The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.
Hardware/Software Environment
- The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption.
- The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
Required skills:
- Experience providing IT support in a professional setting Experience working with Microsoft Office Suite Experience providing Identity management administration
Nice to have skills:
- Experience working with a web-based telephony system Experience verifying confidential account credentials Experience working with conference room technology BIT-16327-E (R. 08/2019)
Respectfully --
Sujay Kumar
Ageatia Global Solutions
949 N. Plum Grove Rd.
Schaumburg, IL 60173
Direct : EXT 303
Fax :
View Now
1
Help Desk III
53774 Madison, Wisconsin
Kyyba
Posted 9 days ago
Job Viewed
Job Description
Knowledge Services Position Title: Help Desk 3
**CANDIDATES MUST PROVIDE THEIR OWN HARDWARE**
**NOTICE- Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position. False or inaccurate submissions will be reported.
WISCONSIN ONLY POSTING:
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE
WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START
DATE). Candidates that are NOT located IN WISCONSIN or willing TO RELOCATE will NOT be considered and should not be submitted.
Top 3-4 desired skills required for the position:
•
Ability to troubleshoot and resolve issues quickly
•
Attention to detail
Able to work independently in a highly collaborative environment Fast and accurate typing
Will this position have access to FTI (Federal Tax Information)? No
On Call hours required? No
Is this position Remote, Hybrid**, or In Person? Position requires a minimum of one week of in-person training at the DCF Madison office location. Potential second week of in- person training dependent on first week. After training is complete, candidate has option to be in-person, hybrid, or fully remote.
Will this position have access to FTI (Federal Tax Information)? No
On Call hours required? No
Detailed Job Description:
Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWISACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Qualifications & years of experience:
Qualification
IT Service Management tools (Incidents & Service Request)
Active Directory Tools
Experience
3 years
3 years
3 years
3 years
Microsoft Office Suite
3 years
Network Topology
3 years
Local Area Networks (LAN)
Microsoft Windows 10/11
Other Notes to Suppliers:
1. Selected candidate will be required to provide personal equipment for remote work.
Home Internet Service: Minimum 20 Mbit down and 5 Mbit up. Capability to plug
in network (cat 5a or better) cable to the computer.
Minimum technical specifications of hardware are:
Windows Computers
Operating System: Windows 10
Memory: Minimum 4 GB, Preferred 8 GB+
Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
Graphics card that supports Direct3D 11 Video
Installation of the latest VMware Horizon Client
Apple Computers
Operating System: MacOS: 10.14, 10.15, or 11
Memory: Minimum 4GB, preferred 8 GB+
Processor (CPU): Any 64-bit Client-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
Installation of the latest VMware Horizon Client
It is required to have dual monitor or equivalent capability.
It is required to have full audio/video conferencing capabilities (camera and headset)
2. DCF will provide a VOIP desk phone, headset, network cords, and smart card reader.
Ability to plug desk phone into a network jack (ethernet) is required.
3. ALL candidates must be located within the United States. ALL contact information
must also be domestic. Absolutely no work outside of the US is allowed.
4. Selected candidate will not be assigned specific work-space however, may be required to
report in person as needed with minimal notice.
5. An in-person interview may be required before a final hire is made. The hiring manager
has discretion to allow phone or Zoom interviews at any point during the process.
6. Please provide three (3) business references for the interview.
7. The selected candidate will be required to sign all onboarding documents as part of the
onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.
8. The selected candidate will be required to complete a criminal background check and
any fingerprinting as required by the position.
9. This position is budgeted for 1960 hours annually. Hours will be prorated the first year
based on start date.
10. DCF does not sponsor work visas, either at the time of hire or at any later date
11. Suppliers must disclose any/all levels of sub-contracting and their respective supplier
name(s).
12. Selected candidate must provide copies of any/all certifications as part of the hiring
process.
Please note the qualifications for this position per the contract:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
**CANDIDATES MUST PROVIDE THEIR OWN HARDWARE**
**NOTICE- Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position. False or inaccurate submissions will be reported.
WISCONSIN ONLY POSTING:
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE
WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START
DATE). Candidates that are NOT located IN WISCONSIN or willing TO RELOCATE will NOT be considered and should not be submitted.
Top 3-4 desired skills required for the position:
•
Ability to troubleshoot and resolve issues quickly
•
Attention to detail
Able to work independently in a highly collaborative environment Fast and accurate typing
Will this position have access to FTI (Federal Tax Information)? No
On Call hours required? No
Is this position Remote, Hybrid**, or In Person? Position requires a minimum of one week of in-person training at the DCF Madison office location. Potential second week of in- person training dependent on first week. After training is complete, candidate has option to be in-person, hybrid, or fully remote.
Will this position have access to FTI (Federal Tax Information)? No
On Call hours required? No
Detailed Job Description:
Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWISACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Qualifications & years of experience:
Qualification
IT Service Management tools (Incidents & Service Request)
Active Directory Tools
Experience
3 years
3 years
3 years
3 years
Microsoft Office Suite
3 years
Network Topology
3 years
Local Area Networks (LAN)
Microsoft Windows 10/11
Other Notes to Suppliers:
1. Selected candidate will be required to provide personal equipment for remote work.
Home Internet Service: Minimum 20 Mbit down and 5 Mbit up. Capability to plug
in network (cat 5a or better) cable to the computer.
Minimum technical specifications of hardware are:
Windows Computers
Operating System: Windows 10
Memory: Minimum 4 GB, Preferred 8 GB+
Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
Graphics card that supports Direct3D 11 Video
Installation of the latest VMware Horizon Client
Apple Computers
Operating System: MacOS: 10.14, 10.15, or 11
Memory: Minimum 4GB, preferred 8 GB+
Processor (CPU): Any 64-bit Client-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
Installation of the latest VMware Horizon Client
It is required to have dual monitor or equivalent capability.
It is required to have full audio/video conferencing capabilities (camera and headset)
2. DCF will provide a VOIP desk phone, headset, network cords, and smart card reader.
Ability to plug desk phone into a network jack (ethernet) is required.
3. ALL candidates must be located within the United States. ALL contact information
must also be domestic. Absolutely no work outside of the US is allowed.
4. Selected candidate will not be assigned specific work-space however, may be required to
report in person as needed with minimal notice.
5. An in-person interview may be required before a final hire is made. The hiring manager
has discretion to allow phone or Zoom interviews at any point during the process.
6. Please provide three (3) business references for the interview.
7. The selected candidate will be required to sign all onboarding documents as part of the
onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.
8. The selected candidate will be required to complete a criminal background check and
any fingerprinting as required by the position.
9. This position is budgeted for 1960 hours annually. Hours will be prorated the first year
based on start date.
10. DCF does not sponsor work visas, either at the time of hire or at any later date
11. Suppliers must disclose any/all levels of sub-contracting and their respective supplier
name(s).
12. Selected candidate must provide copies of any/all certifications as part of the hiring
process.
Please note the qualifications for this position per the contract:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
View Now
2
Help Desk II
53774 Madison, Wisconsin
Kyyba
Posted 9 days ago
Job Viewed
Job Description
IT HELP DESK II
Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration,
and workflow solutions.
Responsibilities:
•
Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
•
Manage tickets assigned in a timely manner.
•
Determine the best solution based on the issue and details provided by the customer.
•
•
Develop/modifying Knowledge Base documentation.
PC and Mobile deployments, installation of software and assist customers with new devices.
Image computers and complete post-image configuration
Record events and problems and through resolution logs.
Requirements and Skills:
•
2-5 years experience working in a help desk environment.
•
Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
•
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
•
Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
•
•
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient.
Alternate weekly between on-site work in downtown Madison and remote work
With the exception of being assigned to other locations as and where necessary (TOURISM/WAB / DOG/WHS, etc.)
Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration,
and workflow solutions.
Responsibilities:
•
Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
•
Manage tickets assigned in a timely manner.
•
Determine the best solution based on the issue and details provided by the customer.
•
•
Develop/modifying Knowledge Base documentation.
PC and Mobile deployments, installation of software and assist customers with new devices.
Image computers and complete post-image configuration
Record events and problems and through resolution logs.
Requirements and Skills:
•
2-5 years experience working in a help desk environment.
•
Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
•
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
•
Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
•
•
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient.
Alternate weekly between on-site work in downtown Madison and remote work
With the exception of being assigned to other locations as and where necessary (TOURISM/WAB / DOG/WHS, etc.)
View Now
3
Autodesk (Civil3D) Help Desk Technician
53774 Madison, Wisconsin
MSA Professional Services, Inc.
Posted today
Job Viewed
Job Description
Overview
MSA is seeking a highly skilled Autodesk (Civil3D) Help Desk Technician to join our team in our any of our offices throughout Wisconsin, Iowa, Minnesota or Illinois. The ideal candidate will bring approachable and empathetic personal skills, along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and design-related issues in Autodesk design solutions, specifically Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.
Responsibilities
Your mission:
WHAT YOU BRING
Best-in-Industry Benefits - Eligible employees enjoy:
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at
Equal Employment Opportunity/Affirmative Action Employer
MSA is seeking a highly skilled Autodesk (Civil3D) Help Desk Technician to join our team in our any of our offices throughout Wisconsin, Iowa, Minnesota or Illinois. The ideal candidate will bring approachable and empathetic personal skills, along with expertise in triaging Autodesk support issues. This position is crucial in supporting our engineers and designers by troubleshooting technical and design-related issues in Autodesk design solutions, specifically Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.
Responsibilities
Your mission:
- Serve as the first point of contact for employees seeking technical assistance on their design tools via phone and a ticketing system.
- Provide empathetic and effective support to engineers and designers, addressing technical and design-related issues.
- Troubleshoot and resolve issues related to Autodesk Civil 3D, Revit, and the Autodesk Construction Cloud.
- Utilize a broad range of technical knowledge to assist all MSA employees with their design tools.
- Maintain detailed records of support interactions and resolutions in the ticketing system.
- Collaborate with other IT and design professionals to ensure seamless support and knowledge sharing.
WHAT YOU BRING
- High School Diploma or GED required
- Associates in Civil or Architectural Engineering Technology or specialty related degree preferred
- Proficient in Civil 3D Autodesk and Bentley products.
- Understanding of technician practices, infrastructure, and survey/design processes.
- Knowledge of measuring, plan reading, and field data collection.
- Basic skills in MS Office (Word, Excel, Outlook, Teams).
- Ability to complete project work accurately and adjust priorities as needed.
- Strong interpersonal skills for building relationships with colleagues.
- Capability to handle multiple projects or issues at once.
- Basic technical knowledge of design processes.
- The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.
- Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
- Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
- We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
- Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
- Pay & Perks: Competitive pay and unique perks that make MSA stand out.
- Communities of Practice: Our think tanks and idea generators-regular collaboration and learning opportunities.
- Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
- Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
- Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.
Best-in-Industry Benefits - Eligible employees enjoy:
- Quality Insurance Options: Medical, dental, and vision coverage for you and your family
- Paid Time Off: Minimum of 17 days in the first year for full-time employees
- Paid Holidays: 8 holidays per year
- Flex Time Program: Work any week over 40 and the additional hours are banked for use in the future.
- Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
- Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
- 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
- Short Term Incentive (STIP) bonus
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at
Equal Employment Opportunity/Affirmative Action Employer
View Now
4
Help Desk III hybrid
53774 Madison, Wisconsin
Technoviz
Posted 7 days ago
Job Viewed
Job Description
Top Required Skills & Years of Experience:
- Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
- Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
- Strong communication and customer service skills
Nice to Have Skills:
- Flexibility to help service desk during peak hours
- Image and deploy PCs (2-5 years' experience)
Flexible work from home options available.
View Now
5
SAP Business Analyst - Help Desk
53527 Cottage Grove, Wisconsin
Johnson Health Tech Companies
Posted 9 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Please note: This position is not eligible for employer-based visa sponsorship now or in the future (e.g., H-1B, TN, F-1- OPT). Candidates must be authorized to work in the U.S. on a permanent basis.
Position Overview
Reporting to the Director of SAP, the SAP Business Analyst-Help Desk is someone who monitors the SAP Help Desk daily and performs a variety of SAP business analyst duties in accordance with company policies and procedures. These duties include evaluating and analyzing SAP Help Desk requests, solving SAP Help Desk incidents when possible, gathering business requirements from stakeholders for SAP Help Desk requests that require larger enhancements/changes, assigning SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team and coordinating with the SAP and offshore teams to complete each incident and change request in a timely fashion. This is a non-supervisory position.
Responsibilities
- Monitor the SAP Help Desk daily.
- Assess each new SAP incident to determine the proper course of action.
- Solve SAP incidents when possible.
- Gather and analyze business requirements from business stakeholders for SAP Help Desk requests that require larger enhancements or changes.
- Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary
- Review and track progress on existing SAP Help Desk tasks.
- Meet daily with our offshore team to assess progress on all open incidents. Coordinate efforts between offshore consultants and our SAP team as necessary.
- Provide support to the SAP Team or other business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
- Help identify, assess, and mitigate risks associated with each solution/design.
- Motivate work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.
- Communicate and work with consultants
- Work closely in a global team environment
- Perform other duties as requested by the Director of SAP.
Education:
- Bachelor's degree or relevant job experience in Computer Science, Information Systems or other related field required
- 2 - 4 years of SAP experience required. Cross functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP) and Finance & Controlling (FICO) preferred
- Experience with multiple SAP implementations preferred
- ABAP Programming experience a plus
- Advanced computer skills required
- Excellent communication and organizational skills required
- Dynamics CRM or related software experience a plus
- Occasional travel to our other locations in North America and our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.
- Excellent analytical skills
- Ability to apply and use technology for problem solving
- Demonstrated effective interpersonal, verbal and written communication skills
- Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
- Unwavering attention to detail and commitment to world-class quality
- Ability to embrace deadlines
- Able to project a positive and professional demeanor to all internal and external contacts
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
EOE/M/W/Vet/Disability
#ZR
View Now
Be The First To Know
About the latest Help desk Jobs in Madison !
6
SAP Business Analyst - Help Desk
53527 Cottage Grove, Wisconsin
Johnson Health Tech Companies
Posted today
Job Viewed
Job Description
Job Type
Full-time
Description
Please note: This position is not eligible for employer-based visa sponsorship now or in the future (e.g., H-1B, TN, F-1- OPT). Candidates must be authorized to work in the U.S. on a permanent basis.
Position Overview
Reporting to the Director of SAP, the SAP Business Analyst-Help Desk is someone who monitors the SAP Help Desk daily and performs a variety of SAP business analyst duties in accordance with company policies and procedures. These duties include evaluating and analyzing SAP Help Desk requests, solving SAP Help Desk incidents when possible, gathering business requirements from stakeholders for SAP Help Desk requests that require larger enhancements/changes, assigning SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team and coordinating with the SAP and offshore teams to complete each incident and change request in a timely fashion. This is a non-supervisory position.
Responsibilities
- Monitor the SAP Help Desk daily.
- Assess each new SAP incident to determine the proper course of action.
- Solve SAP incidents when possible.
- Gather and analyze business requirements from business stakeholders for SAP Help Desk requests that require larger enhancements or changes.
- Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary
- Review and track progress on existing SAP Help Desk tasks.
- Meet daily with our offshore team to assess progress on all open incidents. Coordinate efforts between offshore consultants and our SAP team as necessary.
- Provide support to the SAP Team or other business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
- Help identify, assess, and mitigate risks associated with each solution/design.
- Motivate work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.
- Communicate and work with consultants
- Work closely in a global team environment
- Perform other duties as requested by the Director of SAP.
Education:
- Bachelor's degree or relevant job experience in Computer Science, Information Systems or other related field required
- 2 - 4 years of SAP experience required. Cross functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP) and Finance & Controlling (FICO) preferred
- Experience with multiple SAP implementations preferred
- ABAP Programming experience a plus
- Advanced computer skills required
- Excellent communication and organizational skills required
- Dynamics CRM or related software experience a plus
- Occasional travel to our other locations in North America and our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.
- Excellent analytical skills
- Ability to apply and use technology for problem solving
- Demonstrated effective interpersonal, verbal and written communication skills
- Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
- Unwavering attention to detail and commitment to world-class quality
- Ability to embrace deadlines
- Able to project a positive and professional demeanor to all internal and external contacts
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
EOE/M/W/Vet/Disability
#ZR
View Now
7
Help Desk II local to WI No relocation
53774 Madison, Wisconsin
Technoviz
Posted 9 days ago
Job Viewed
Job Description
Top Required Skills & Years of Experience:
• Experience providing IT support in a professional setting - 3 years
• Experience working with Microsoft Office Suite - 3 years
• Experience providing Identity management administration - 3 years
Other Required Skills:
• Experience working with a web-based telephony systems
• Experience verifying confidential account credentials
• Experience working with conference room technology
• Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable
Flexible work from home options available.
View Now
8
Help Desk I WI resident willing to relocate
53774 Madison, Wisconsin
Technoviz
Posted 9 days ago
Job Viewed
Job Description
Top Skills & Years of Experience:
Customer Service (6 mo. experience)
Basic IT Troubleshooting (6 mo. experience)
Call center experience (6 mo. experience)
Nice to have skills:
Previous IT Support desk call center experience
Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison.
View Now
9