8 Client Relations jobs in Forked River

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required ! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

Benefits:

• Opportunity to increase your payrate within your first 60 days of employment!
• Paid training plus bonus incentives for completing training.
• Cross-training across multiple roles, increasing your earning potential.
• Career paths that offer limitless growth opportunities (in Automotive and Management)!
• Safety focused work environment to always keep you and our customers safe!
• Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
• Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *

• Greet and escort guests from their vehicles as you review their requests.
• Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
• Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
• Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
• Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
• Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
• Other duties as assigned by management.

• Proven face-to-face customer service or sales experience.
• Ability to perform the responsibilities of the job.
• Able to stand for an extended period.
• Ability to bend, stoop, reach, crawl, and climb stairs.
• Ability to lift over 50 pounds.
• Comfortable working in an enclosed and/or semi-outdoor environment.
• Authorized to work in the US without sponsorship.

• Valid Driver's License preferred.
• Excellent customer service and communication skills.
• Keen listening and reasoning skills to capture guests' product needs.
• Confident in overcoming objections and not afraid of rejection.
• An energetic and positive attitude that is welcoming to guests.
• Ability to work well in a team environment.
• Dedication to following safety policies and procedures.
• Willingness to undergo on the job training and a growth mindset.
• Ability to work in a fast-paced environment while multi-tasking.

• Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
• Employer Funded Basic Life & Accidental Death Dismemberment*
• Bonus structure for JLU Module completions within set timeframes.
• Employee discount on parts and services
• Additional benefits available:
• Dental Plan and/or Vision Plan*
• Life & Accidental Death Dismemberment and/or Accident*
• Short-Term and Long-Term Disability*
• Critical Illness and/or Cancer and/or Hospital Indemnity*
• Flexible Spending Account (FSA) and/or Dependent Care FSA*
• Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?

Shift Requirement: The hours for this position are from 7am - 5pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $2- 24 hourly
• Starting Pay: 22/hr
• At 3 Months: 22.50/hr
• At 6 Months: 23/hr

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
• Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Now Hiring: Inside Sales Professional

Base salary $36,000-40,000; Total first-year compensation of $5-75K+; 100K+ by year three

ProSource’s mission is to help our trade pro members and their customers complete successful projects. As an Account Manager (Inside Sales Professional), you will be eager to learn and excited for the chance to help other businesses tap into the growth solutions that ProSource can provide.

We are not retail and do not operate like retail. The beauty of wholesale is that RELATIONSHIPS are our business. Your determination, charisma, and hunger will make all the difference in your success. We take our job seriously, but we have fun! We don’t operate under retail hours, so you can expect a great work-life balance alongside a team that will have your back will and provide you with the tools you need to succeed.

Like what you hear so far? Here’s the nitty-gritty… This position location is at ProSource of Beachwood. You will be paid a competitive base salary of $36,000- 0,000 plus commissions with a first-year guarantee of no less than 50,000. Your first-year earnings should be 65,000-75,000 or more, it all depends on your drive and ambition! You will also receive a benefits package that includes healthcare, retirement, and paid time off. Plus, NO WEEKENDS! We are open M-F during business hours with extended hours to 7 PM two days per week.

What you’ll do:

· Build and maintain positive relationships with current Trade Pro Members and their clients to make ProSource their primary source for flooring and cabinets.

· Proactively (and consistently) reach out to trade pros that are not currently doing business with ProSource and help them understand how ProSource and become their partner & grow their business through membership.

· Be curious by asking questions and understanding your member's or your prospect’s business, growth goals, and their current projects so that you can provide solutions for them and what separates you from their competition.

· Consistently deliver an exceptional customer experience for your trade pros and their clients.

· Learn and stay on top of the industry products, key home remodeling trends, and industry news by leveraging our extensive training opportunities, including online and classroom training, and vendor reps and events.

· Maintain and update our CRM system with information about your members and prospects.

· Have a sense of urgency and motivation to meet and exceed goals.

· Build strong partnerships with the showroom team.

· Have a positive attitude and enjoy your job!

You might be a great match if you have:

· A High School diploma or GED

· Excellent customer service and presentation skills

· Strong verbal and written communication skills

· Wholesale sales or flooring/kitchen & bath experience a plus

· Proficient in Microsoft Office

· A general understanding of technology and the internet (using mobile devices, apps, and internet searches)

All about ProSource:

ProSource Wholesale is one of the largest flooring companies in the country with 145+ showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don't end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader!

So, if you’re up for the dare to expand your career and help grow other businesses in your community, reach out to join our ProSource family today!