125 Operational Strategy jobs in Acalanes Ridge

This role can be based out of the New York Metro Region of out of San Francisco About Capgemini Invent: At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet. YOUR ROLE What's the job? Can be based out of the NEW YORK METRO Region or SAN FRANCISCO As a Senior Strategist, you will collaborate with designers, technologists, and program managers to envision and create new products, services, and experiences. You will work across every stage of the product development lifecycle to ensure that the concepts and design decisions are sensitive to both the needs of users and our clients' businesses. You will be especially involved at the earliest stages of projects where we conduct research to understand user needs and develop ideas for new experiences. You will formulate clear hypotheses or approaches based on ambiguous information, then later validate these hypotheses in collaboration with the design team. You should be eager to involve clients in the design process, be highly responsive to feedback, and excited to present the team's ideas in front of executives. You will receive warm and robust support from frog strategy leadership, but you will often be the only strategist on your team. You should be comfortable working independently and able to make thoughtful decisions with limited information. You should be able to take the next key steps while simultaneously considering the broader context of the engagement, the client's business, and the world. In this role you will play a key role in: Synthesizing market research with insights on opportunities, forming quickly POV on market dynamics, competitors, and white spaces. Developing financial analysis and strategic assessments of client's existing operations. Owning design and planning of qual and quant research, conducting interviews, and developing insights from research. Owning execution of commercial sizing models across strategy, opportunity areas, concepts, and solution phases; proficient with different business model types (product, services, subscription, etc.) YOUR PROFILE You should have experience and a proven ability to think commercially, strategically, and creatively. Our ideal candidate has the following characteristics: Creative problem solving. A lateral thinker adept at uncovering the themes and critical pieces of information that can spark game-changing innovations, with an intuitive ability for identify gaps in markets and develop new markets in those gaps. World-Class Presentation Skills. You would be interacting on a regular basis with senior executives and should therefore demonstrate the ability to construct and deliver inspiring and convincing arguments verbally as well as on paper. Contagious Positive Passion. You should get excited by big transformational ideas and be able to infectiously stoke the fires of those around you. You don't accept the world as you find it but strive to improve it. Experience : Bachelor's degree in a relevant field (or equivalent ) . An MBA or at least 3 years of experience working in the field of innovation, strategy development or financial analysis WHAT YOU'LL LOVE ABOUT WORKING HERE? Empowerment: At Capgemini Invent, we: Lead the change and take initiative Find the work-life balance that suites us Craft or own path through learning and career development programs Energy: At Capgemini Invent, we: Connect as a global community of 13,000 colleagues worldwide Celebrate our diverse perspectives and draw from strength from our differences Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes Experiences : At Capgemini Invent, we: Work internally and with clients to make a difference Push boundaries to reimagine what's possible Work to build a more sustainable and inclusive future NEED TO KNOW: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. X This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. __ Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant __ Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. __ ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Job: Organization: INVENT PEOPLE S&T Title: frog, Senior Strategist - Business Strategy Location: CA-San Francisco Requisition ID: 080746 Other Locations: US-NY-New York #J-18808-Ljbffr

Position Overview:

The Director of Asset Management Business Strategy will lead the strategic growth of the proprietary asset management business within AssetMark, a leading wealth management platform serving Registered Investment Advisors (RIAs) and independent financial advisors. This role, reporting to the SVP, Head of Investment Products, is responsible for driving asset and revenue growth by expanding the reach and scale of AssetMarks proprietary asset management capabilities.

This critical leadership role will focus on transforming the proprietary asset manager into the leading investment provider on the platform. As the asset allocator and advice-overlay provider, the proprietary asset manager is positioned to help advisors achieve scale, personalization, and successful client outcomes. A well-qualified candidate must think like a visionary but act strategically, with an understanding of the market dynamic in the wealth space and how to commercialize asset management capabilities on a leading wealth platform.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to one of our following offices: Concord, CA, Charlotte, NC, or Chicago, IL.

The Job/What You'll Do:

• Develop and execute strategies that leverage the proprietary asset allocation framework as a growth engine to drive new product development, UMA program offering and strategic partnerships.
• Design and implement strategies to maximize partnership opportunities with third-party managers on the platform, integrating proprietary asset allocation models to enhance value propositions and revenue streams.
• Oversee the strategic development, positioning, and expansion of AssetMarks proprietary investment solutions, ensuring alignment with asset allocation strategies to drive AUM and revenue growth.
• Develop a strategic plan for the proprietary mutual fund business, evaluating growth potential and opportunities in product expansion and share class creation
• Stay abreast of trends in the wealth space and the proprietary asset management programs on competitor platforms to identify opportunities for improving and scaling our offering.
• Represent the AssetMark proprietary asset management business to sales, internal stakeholders and 3rd party managers by providing thought partnership and effectively driving alignment to achieve asset adoption and better client experience.
• Collaborate with cross-functional teams to align strategic initiatives with advisor needs and investment product objectives, and to facilitate successful implementations.
• Lead and manage a team of product managers to achieve strategic goals, drive performance, and foster professional development

Qualifications:

• Requires 10+ years of experience in financial services; must have product development experience in asset management and/or investment platform, with a proven track record of driving commercial outcomes through new products and partnerships.
• Expert knowledge of financial markets including knowledge on public equity and fixed income securities, derivative instruments, and private markets, including real assets

• Deep understanding of the value creation in the asset management and mutual fund business; experience with developing ETF, mutual funds and managed accounts programs is highly desired
• Excellent analytical/conceptual problem-solving skills, with ability to leverage quantitative and qualitative approaches to develop actionable recommendations
• Solid understanding of Broker-Dealer and RIA distribution channels, including an understanding of how wealth management platform and asset managers engage with distributors and financial advisors
• Intimate familiarity with and interest in various legal and tax jurisdictions and structuring considerations; understanding of ERISA and other regulatory frameworks
• Ability to engage credibly with sales, advisors, and senior executives, and external partners.
• Outstanding people leadership and culture-building skills, encouraging a high-energy, high-achievement culture balanced with respect and warmth.

• Expertise in financial analysis, market research, and using relevant financial software and platforms. Superb skills in Excel and PowerPoint are required.
• Bachelor's degree required. MBA and CFA preferred

Compensation: The Base Salary range for this position is between $125,000 - $275,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

#LI-hybrid

#LI-TE 1

Who We Are & What We Offer:

AssetMarks mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors businesses are running at their best and a comprehensive suite of investment solutions. AssetMarks platform empowers advisors to provide the highest level of service possible to their clients.

AssetMarks culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.

• Flex Time Off or Paid Time/Sick Time Off
• 401K 6% Employer Match
• Medical, Dental, Vision HDHP or PPO
• HSA Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.

Join to apply for the Senior Business Strategy and Operations Manager role at Extend

Join to apply for the Senior Business Strategy and Operations Manager role at Extend

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About Extend

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

About Extend

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About The Business Operations Team

The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success.

The Opportunity

Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments. You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business.

What Youll Do

• Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages.
• Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability.
• Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals.
• Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements.
• Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market.
  
  

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company.
• Proven ability to lead strategic initiatives and drive tangible business outcomes.
• Strong understanding of GTM motions and sales cycles.
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting).
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Comfortable speaking to product management teams and translating business needs into technical requirements.
• Self-starter with a proactive approach to identifying and solving problems.
• (Preferred) Experience with SQL and/or Python for data analysis.
• Experience in the warranty, insurance, or FinTech industries.
  
  

• The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
  
  

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Software Development

Referrals increase your chances of interviewing at Extend by 2x

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About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success.

Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments. You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business.

• Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages.
• Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability.
• Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals.
• Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements.
• Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market.

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company.
• Proven ability to lead strategic initiatives and drive tangible business outcomes.
• Strong understanding of GTM motions and sales cycles.
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting).
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Comfortable speaking to product management teams and translating business needs into technical requirements.
• Self-starter with a proactive approach to identifying and solving problems.
• (Preferred) Experience with SQL and/or Python for data analysis.
• Experience in the warranty, insurance, or FinTech industries.

Expected Pay Range: $160,000 - $180,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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Remote, US

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success.

Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments. You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business.

• Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages.
• Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability.
• Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals.
• Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements.
• Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market.

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company.
• Proven ability to lead strategic initiatives and drive tangible business outcomes.
• Strong understanding of GTM motions and sales cycles.
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting).
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Comfortable speaking to product management teams and translating business needs into technical requirements.
• Self-starter with a proactive approach to identifying and solving problems.
• (Preferred) Experience with SQL and/or Python for data analysis.
• Experience in the warranty, insurance, or FinTech industries.

Expected Pay Range: $160,000 - $180,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Who We Are

BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health.

Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a number of treatment modalities.

Using our unparalleled expertise in genetics and molecular biology, we develop medicines for patients with significant unmet medical need. We enlist the best of the best - people with the right technical expertise and a relentless drive to solve real problems - and create an environment that empowers our teams to pursue bold, innovative science. With this distinctive approach to drug discovery, we've produced a diverse pipeline of commercial, clinical and preclinical candidates that have well-understood biology and provide an opportunity to be first-to-market or offer a substantial benefit over existing therapeutic options.

About Commercial

Our Commercial organization leads our global sales and marketing strategies around the world. Our integrated team continues to solidify BioMarin's commercial presence in the United States and Europe and is rapidly growing in other regions, such as Latin America, the Middle East and Asia-Pacific.

Summary Description

BioMarin is seeking an experienced and strategic leader to serve as the Director, Global CRM Business Lead . This role is critical in shaping and executing the company's enterprise CRM strategy and roadmap, ensuring engagement alignment with customer experience (CX) goals, digital data strategy, and campaign needs. Reporting to the Senior Director, Digital Strategy and Capabilities, this individual will partner with Business Units, Commercial IT, Insights & Analytics and Performance & Planning teams to lead the CRM initiatives, innovation, processes and new ways of working for the global markets.

The Director will drive business ownership of CRM capabilities, lead adoption and governance, and ensure seamless integration with omnichannel platforms to support therapeutic areas (Skeletal Conditions, Roctavian, and Enzyme Therapies). The position will optimize CRM systems to enhance both healthcare provider (HCP) and patient engagement through advanced segmentation, alerts or suggestions management, and closed-loop measurement, while aligning with global CRM standards.

Key Responsibilities

Strategic Leadership:

• Define and lead the enterprise CRM strategy and roadmap, ensuring alignment with CX goals, digital data strategy, and campaign needs.
• Develop and implement a comprehensive CRM strategy that supports BioMarin's business objectives and enhances customer engagement.
• Define and prioritize CRM initiatives across Business Units and regions for efficient resource allocation and timely execution.
• Oversee the entire CRM lifecycle, from requirements gathering to deployment, ongoing optimization, and future enhancements.

Business Unit Partnership & Alignment:

• Collaborate with therapeutic area leads, digital peers, and their respective teams to ensure the CRM system supports unique business needs.
• Act as a trusted advisor, guiding business units on leveraging CRM capabilities for customer engagement strategies.
• Ensure CRM functionalities are aligned with business unit goals to maximize impact on sales and marketing.

CRM Tools Ownership & Omnichannel Integration:

• Lead business ownership of CRM tools (including Veeva, Salesforce, and other key life sciences CRM systems), driving adoption, governance, and integration with omnichannel engagement platforms.
• Ensure optimization of HCP and patient engagement via adaptation of segmentation, dynamic targeting, next-best-action logic, alerts / suggestions implementation, campaign tagging & attribution, and closed-loop measurement.
• Ensure activation of fit for purpose CRM capabilities for cross-functional team engagement, task and targets management

IT Collaboration & Configuration:

• Partner with IT to define CRM business needs and ensure alignment with global Veeva/Salesforce standards.
• Implement technology and integration changes for cross-functional needs, system scalability, and stability.
• Collaborate on CRM upgrades, integrations, and new functionalities to meet evolving business requirements.

Field Enablement & Usability:

• Optimize role-based CRM views, dashboards, and workflows to provide actionable information for field teams.
• Work with sales enablement to ensure field representatives have the tools needed for effective customer engagement.
• Identify opportunities to improve usability through streamlined workflows and enhanced system design.

Data Analysis & Reporting:

• Monitor key CRM metrics and identify areas for system performance improvement.
• Analyze CRM data to extract insights that inform both strategic and operational decisions.
• Develop standardized reports to track performance and share insights with stakeholders.

Stakeholder Management:

• Collaborate with cross-functional teams (sales, marketing, medical) to ensure seamless integration of CRM strategies across departments.
• Represent the value of the CRM system within the organization by communicating its impact on business outcomes to leadership teams.
• Address stakeholder concerns related to CRM systems or processes in a timely and effective manner.
• Drive field support frameworks & office hours for CRM user base

Qualifications

Education:

• Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field; MBA preferred.

Experience:

• 10+ years of experience in CRM strategy development or management within the biotech/pharmaceutical industry or a similarly regulated environment.
• Proven experience working with Veeva, Salesforce (or similar platforms) at an enterprise level for configuration management and optimization.
• Experience with CRM configuration, management, and optimization, as well as integration with marketing automation tools (e.g., Salesforce Marketing Cloud, Marketo).

Required Skills:

• Strong understanding of CRM systems (e.g., Veeva, Salesforce) and their integration with marketing automation tools (e.g., SFMC, Marketo).
• Strong understanding of pharma / life sciences CRM use cases, commercial workflows and customer types & lifecycle management
• Excellent analytical skills with the ability to turn data into actionable insights for strategic decision-making.
• Exceptional communication skills for collaborating across matrixed organizations with diverse stakeholders (Sales, Marketing, and IT).
• Demonstrated ability to lead cross-functional projects from concept through execution in a fast-paced environment.
• Strong advocate for efficiency tools such as Microsoft Copilot to make the most use of time.

Preferred Skills:

• Familiarity with rare disease therapeutic areas or specialty pharma marketing practices.

Experience managing complex system integrations or global Veeva & Salesforce implementations.

Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.