655 Service Delivery jobs in San Francisco
Client Delivery Specialist
Posted 12 days ago
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About the Role This fast-paced, internal operational role is essential to driving efficiency for the Client Success Team. You will provide administrative and operational support to Client Success Leads, ensuring they can meet client deliverables to drive retention and satisfaction. Strong project management and organizational skills are key, as you will support multiple Client Success Leads at once. This cross-functional role will partner with Growth, Sales, Analytics, Marketing, Operations, Product, and Clinical to provide excellent support to our client-facing Leads. A strong customer-centric mindset, coupled with excellent communication and collaboration skills, is essential to fostering strong relationships with the Client Success team and cross-functional departments. What You’ll Accomplish Operational Execution: Successful management and execution on a variety of owned projects and assisting on other department and cross-functional projects. Support multiple Client Leads to ensure efficient and error-free execution in their daily work. Relationship building: Build strong, trusting relationships with cross-functional stakeholders (legal, reporting, sales, member support, billing, marketing) to drive outcomes for our clients alongside our Client Success Leads. Event Organization: Support event organization and marketing efforts across teams (planning, scheduling, monitoring success and follow up). Work with marketing to develop, customize and review materials for client events. First-Contact Resolution: Successfully resolving client issues or inquiries from member support and billing. Data Management & Analysis: Entry and Accuracy: Enter and maintain accurate and up to date client information leveraging client success tools. Reporting preparation: Ability to generate client reports for CS Leads. Marketing & Reporting Segmentation: Ability to segment client data based on custom criteria. Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. Basic Qualifications Attention to detail : Extreme attention to detail and accuracy. Understands the downstream effects of careless errors and has a strong drive for flawless execution and delivery. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicate effectively: Able to communicate with other team members and cross functional stakeholders in ways that conveys both clarity of thought and rigor, while being concise - be that via written or verbal communication. Self-starter : Can work independently with little oversight, able to execute tasks and projects in an environment with competing demands. Create trust: Always acting in the best interest of our members, clients, and the company. Preferred Qualifications Experience at a high-growth company and understand the associated challenges Digital health, and the startup work environment Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $72,000 - $98,000. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. #J-18808-Ljbffr
Senior Field Service Delivery Technician
Posted 1 day ago
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Field Technician to sit at the San Francisco, CA airport. This person will take escalated calls/tickets from the Tier 1 team regarding store support that may include POS (payment systems) troubleshooting, Network troubleshooting or Windows operating system troubleshooting. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables to drive escalations with other teams. Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills. The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the NorthWest region. This role will be facilitating the resolution of technical issues that are taking place (around 4-5 incidents a day) as well as managing ongoing problems. This role will work with other teams to investigate issues and get resolutions. Some examples of the escalated issues this role with support include network offline, POS offline, Bluescreens or IT equipment issues, power failures. The ideal candidate will be dependable, require minimal supervision, be proactive in their approach, have a variety of technical skills that will enable them to take a board view of the technical landscape, and have a can-do and figure it out mentality.
The ideal candidate is a Senior Field Technician who also understands technical incident management (working with other teams to drive resolution). They will do technical troubleshooting and then escalate if they cannot resolve.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Technical understanding (POS, payment systems, Networking, Windows O365 operating systems)
Problem Solving mentality
Ability to work independently with minimal supervision
Ability to stay focused since airports can be a distracting environment
Ability to facilitate and drive resolutions Worked at an airport before
Worked in the field supporting POS machines before
Compensation:
$32/hr to $42/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Global Lead, Creator Service Delivery
Posted 1 day ago
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+ Bachelor's degree, or equivalent practical experience.
+ 13 years of experience in a sales management consulting, sales operations, sales leadership or related role.
+ 10 years of experience leading a technology-focused vendor program.
+ 8 years of experience in people management.
+ Experience building business cases or plans that incorporate market research, competitive intelligence, and internal resource analysis to recommend a course of action.
Preferred qualifications:
+ Experience working with multiple vendors, running sales or account management process, support processes for B2B and managing vendor contracts, particularly in a managed services environment.
+ Technical aptitude and knowledge of ML/AI Ops.
+ Proven ability to build trust-based relationships with senior management across IT, businesses, vendors and other stakeholders.
+ Excellent communication, negotiation, and influencing skills.
+ Strong executive management and presentation skills.
YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.
Creators are the lifeblood of YouTube. The Creator Support Vendor Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators through our vendor network. We world with cross-functional partners in Product, Engineering, and Service Design to consistently prioritizes partner and creator needs, whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advoacate for a partner/creator-centric approach.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
The US base salary range for this full-time position is $198,000-$279,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google ( .
+ Partner with product teams and lead the implementation of creator-specific support workflows.
+ Develop vendor performance management standards along with key stakeholders across multiple parameters - quality, time, innovation, cost, user experience, value generated, productivity, etc.
+ Act as a key point of contact for senior leadership across customer stakeholders and vendors, on matters pertaining to overall vendor strategy and performance.
+ Establish and set strategic direction for the Creator Support team and report vendor performance.
+ Manage a global team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Partner Service Delivery Manager, China (San Francisco)
Posted 1 day ago
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About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location: Beijing, China
About the Department
The Partner team works hard to grow the Partner ecosystem around Cloudflare. Partner Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together help our customers adopt Cloudflare and create great Internet-enabled experiences.
About the Role
- Cloudflare Partner Services organization provides services and product implementation advisory expertise to our strategic Services Partners to help them build service management offerings around Cloudflare.
- As a Partner Service Delivery Manager (PSDM), you will draw on your technical acumen and partner-facing skills to help Services Partner successfully onboarded to Cloudflare Services Partner Program.
- In this role, you will manage the successful technical delivery of Services Partner engagements to drive customer adoption of Cloudflare, for example, Cloudflare Zero Trust, Application Services, Network Services, and Developer solutions.
- You will build deep technical relationships and regularly engage with diverse stakeholder groups within the partner and customer organizations (as needed), including executives of large enterprises and a cross-functional and geographically dispersed team.
- You'll utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.
- Ability to travel (domestically and internationally) approximately 30% of the time, as needed.
- You will be responsible for managing relationships with a variety of stakeholders, both within and outside of Cloudflare. This will include establishing and nurturing long-term connections with service partners in the region at the technical management level, as well as internal stakeholders across various cross-functional teams. Your ability to collaborate and communicate effectively will be key to driving success in this role.
Key Responsibilities
- Develop strategic relationships with partner organization stakeholders to understand their services business offering and develop strategic roadmaps.
- Provide Services Partners with technical guidance, timelines, milestones, migration goals, and business transformation strategies to address customer technical requirements.
- Build up Services Partners' technical competency in delivering Cloudflare services during the incubation period.
- Leverage your technical expertise and experience to develop services practices and processes within the organizations and drive cross-functional teamwork to bring these practices to market.
- Lead regular technical services reviews to better Services Partners' technical needs.
- Run Services Partners workshops partnering with Customer Support, Product Engineering, and Enablement team to ensure Partner Service Delivery success during migration/implementation projects.
- Work with Partners and Support to guide issues/escalations to resolution, as needed, with regards to migration/implementation projects.
- Develop best practices and assets based on the learnings from project engagements to support initiatives to scale through partners and accelerate Cloudflare adoption.
- Experience in managing Managed Security Service Provider (MSSP) across Telco/Service Provider is a plus
Requirements
- Customer/partner-facing experience, and experience translating business requirements into technological solutions.
- Proven ability in stakeholder management, with a track record of building and maintaining long-term relationships with both external and internal stakeholders at different levels, including executive levels.
- Proven experience building deep technical relationships with channel partners, systems integrators, and third-party developers to deliver high-impact Cloudflare solutions.
- Technical service delivery experience in service organization is preferred, e.g., project management, technical account manager, professional services consultant
- Hands-on experience in one of these solutions:
- Ability to perform troubleshooting and solve technical problems
- Ability to prioritize, multi-task, and perform effectively in a fast-paced environment while helping partners drive successful services engagements and outcomes
- Experience in educating services partners to build technical competency and practice and deliver quality services to Cloudflare customers
- Excellent communication, documentation, problem-solving, and project management skills
- Strong ability to communicate in both English and Native Mandarin
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
#J-18808-LjbffrDirector, AI Delivery Management
Posted 1 day ago
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This is a high-impact role with endless opportunities to work at the forefront of AI innovation, develop new skills, and advance your career.
If you're looking for a place where you can truly shape how AI transforms businesses-apply to connect to a recruiter today!
This position is based in Northern California. Local candidates will be treated with priority, however we are open to discussing relocation support for the right candidate!
Req.#580121821
**#LI-DNI**
**Responsibilities**
+ Lead the initiation, planning, and execution of complex AI-enabled projects and programs, ensuring EPAM's delivery standards are met
+ Collaborate with stakeholders, executive leadership, and delivery teams to define and manage the Product Delivery Roadmap, including AI capabilities and integration points
+ Develop and maintain delivery standards for AI/ML lifecycles, MLOps practices, and responsible AI guidelines
+ Build and lead high-performing, diverse teams based on project needs, including AI/ML engineers, data scientists, and solution architects
+ Resolve technical and organizational challenges across delivery areas such as AI architecture, data pipelines, model governance, and LLM tool orchestration
+ Drive key technology decisions, including AI platform architecture and toolchain selection (e.g., LangChain, Vertex AI, Hugging Face, OpenAI APIs)
+ Facilitate alignment between EPAM and client teams, ensuring collaboration on AI-driven solution designs
+ Manage integrated project and program plans, tracking progress and communicating risks, changes, and mitigation strategies to stakeholders
+ Lead cross-functional teams-including technology, AI engineering, quality assurance, and product teams-to meet program objectives and ensure solution quality
+ Provide regular updates to senior leaders at EPAM and client organizations on program status, challenges, and AI adoption impact
**Requirements**
+ Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
+ Proven experience leading AI-powered product or platform delivery, with a background in Software Delivery Management and Solution Architecture
+ Successful track record managing complex, multi-project programs with cross-functional teams, including AI/ML and cloud-based AI services
+ Experience in consulting or Professional Services environments, including pre-sales solution design and client engagement for AI/ML initiatives
+ Strong understanding of software development lifecycles (Agile, Kanban, Waterfall) and AI/ML lifecycles, including data preparation, model development, deployment, and monitoring
+ Ability to build and lead diverse, high-performing teams in fast-paced, multidisciplinary environments
+ Experience resolving technical challenges related to AI architecture, data integration, model governance, and LLM orchestration
+ Excellent communication and stakeholder management skills, with the ability to align technical and business teams
+ Demonstrated ability to drive AI adoption strategies and scale AI solutions within client organizations
+ Up-to-date knowledge of emerging AI tools, platforms, and responsible AI practices
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
YouTube video player ( posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $190,000 - $220,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
Applicants and Employees in Unincorporated Los Angeles County:The Los Angeles Fair Chance Ordinance (LAFCO) requires employers conducting criminal history checks for applicants or employees to state the job duties for which certain criminal history may have a direct, adverse and negative relationship. For this position, these job duties include: engaging with clients, employees, and other third-parties (including the general public); accessing company and client information, IT systems and infrastructure, assets, property, and products, including proprietary coding, programs, applications, and data; and appropriately handling such information, including company and client confidential and personal information. For this reason, certain criminal history may result in the withdrawal of a condition offer of employment. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LAFCO and the California Fair Chance Act.
EPAM welcomes all applicants and will consider qualified candidates with criminal history such as arrest and conviction records in a manner consistent applicable law, including the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
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