113 Help Desk jobs in Tulsa

Description Job Summary We are seeking a motivated and tech-savvy detail oriented to join our team as a Technology & Customer Service Experience Specialist. In this hybrid role, you will blend your technical knowledge with excellent communication and problem-solving skills to deliver outstanding support and ensure a seamless customer experience with our digital products and services.
Key Responsibilities Provide first-line technical support to customers via phone, email, chat, or ticketing systems. Troubleshoot and resolve technical issues related to software, hardware, or web platforms. Educate customers on product features, updates, and best practices. Work cross-functionally with engineering, product, and sales teams to escalate and resolve complex issues. Document and track issues, solutions, and feedback in CRM or helpdesk systems (e.g., Zendesk, Salesforce, Freshdesk). Identify opportunities to improve customer experience and suggest product or process enhancements. Monitor customer satisfaction metrics and contribute to continuous improvement initiatives. Support onboarding and training efforts for new users, ensuring smooth adoption of technology. Requirements Required Skills & Qualifications Proven experience in a customer service or technical support role (2+ years preferred). Strong understanding of technology systems, SaaS products, or IT infrastructure. Familiarity with helpdesk software and CRM tools. Excellent verbal and written communication skills. Ability to explain technical concepts in an easy-to-understand manner. Strong problem-solving and multitasking abilities. Customer-centric mindset and a proactive attitude.
Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Communications, or a related field. Experience working in a fast-paced tech, e-commerce, or startup environment. Knowledge of scripting, APIs, or cloud services is a plus. Bilingual or multilingual skills are an advantage. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Requirements

• Associate degree, Bachelor's degree preferred

• Two years of industry experience or equivalent military experience

• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire

• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security

• Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management

• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

• Email management

• CCNA or similar experience a plus

• Valid Oklahoma driver's license and clear driving record

The Job

• Front-line Customer Service Representative

• Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues

• Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations

• Manage, administer, and maintain corporate IT systems including, but not limited to:

• Virtual Servers

• Microsoft Domain and Active Directory Environments

• Routers

• Switches

• Wireless Access points

• Firewalls

• VPN connectivity and SASE solution

• VoIP phone systems

• Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

• Able to quickly learn and support line of business applications

• Work with existing hardware/software vendors for issue resolution

• Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time

• Maintain backup systems to ensure all data is protected

• Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

• Excellent critical thinking skills, ability to quickly identify issues and implement resolutions

• Possess exceptional organizational skills and time, calendar management skills

• Ability to multi-task and prioritize effectively

• Work under moderate pressure created by deadlines and work volume

• Personify friendliness and exhibit ability to get along with others

• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks

• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.

• Communicate clearly in verbal and written English

Physical Requirements

• Able to stand, bend over, squat or sit for prolonged periods of time

• Able to use hands to handle and feel for objects and controls

• Able to carry computer equipment and other accessories up and down stairs

Wage: Commensurate with experience

Ref: #208-Rowland Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Requirements

• Associate degree, Bachelor's degree preferred
• Two years of industry experience or equivalent military experience
• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
• Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Email management
• CCNA or similar experience a plus
• Valid Oklahoma driver's license and clear driving record

The Job

• Front-line Customer Service Representative
• Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
• Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
• Manage, administer, and maintain corporate IT systems including, but not limited to:
• Virtual Servers
• Microsoft Domain and Active Directory Environments
• Routers
• Switches
• Wireless Access points
• Firewalls
• VPN connectivity and SASE solution
• VoIP phone systems

Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

Able to quickly learn and support line of business applications

Work with existing hardware/software vendors for issue resolution

Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time

Maintain backup systems to ensure all data is protected

Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

• Excellent critical thinking skills, ability to quickly identify issues and implement resolutions
• Possess exceptional organizational skills and time, calendar management skills
• Ability to multi-task and prioritize effectively
• Work under moderate pressure created by deadlines and work volume
• Personify friendliness and exhibit ability to get along with others
• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
• Communicate clearly in verbal and written English

Physical Requirements

• Able to stand, bend over, squat or sit for prolonged periods of time
• Able to use hands to handle and feel for objects and controls
• Able to carry computer equipment and other accessories up and down stairs

Wage: Commensurate with experience

Ref: #208-Eng Tulsa

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.
Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.
Requirements
+ Associate degree, Bachelor's degree preferred
+ Two years of industry experience or equivalent military experience
+ Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
+ Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
+ Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
+ Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
+ Email management
+ CCNA or similar experience a plus
+ Valid Oklahoma driver's license and clear driving record
The Job
+ Front-line Customer Service Representative
+ Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
+ Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
+ Manage, administer, and maintain corporate IT systems including, but not limited to:
+ Virtual Servers
+ Microsoft Domain and Active Directory Environments
+ Routers
+ Switches
+ Wireless Access points
+ Firewalls
+ VPN connectivity and SASE solution
+ VoIP phone systems
+ Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
+ Able to quickly learn and support line of business applications
+ Work with existing hardware/software vendors for issue resolution
+ Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time
+ Maintain backup systems to ensure all data is protected
+ Achieve and exceed established activity standards (service calls, response times, etc.)
Qualities Required
+ Excellent critical thinking skills, ability to quickly identify issues and implement resolutions
+ Possess exceptional organizational skills and time, calendar management skills
+ Ability to multi-task and prioritize effectively
+ Work under moderate pressure created by deadlines and work volume
+ Personify friendliness and exhibit ability to get along with others
+ Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
+ Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
+ Communicate clearly in verbal and written English
Physical Requirements
+ Able to stand, bend over, squat or sit for prolonged periods of time
+ Able to use hands to handle and feel for objects and controls
+ Able to carry computer equipment and other accessories up and down stairs
Wage: Commensurate with experience
Ref: #208-Rowland Tulsa
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Description & Requirements

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00

Salary: $20.16 - $26.20 Hourly
Location : Broken Arrow, OK
Job Type: Full-Time Hourly
Location (Dep/Div): Solid Waste & Recycling
Munis Job Class: SUPPORT
Opening Date: 07/14/2025
Closing Date: 7/28/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: GEN

Job Description

Location: 5010 Solid Waste & Recycling
Pay Grade: A04
FLSA Status: Non-exempt

Under general supervision, performs customer service, phone support, and clerical duties in support of department activities.

*T his position performs duties deemed to be "safety sensitive" and is therefore subjected to random drug testing under the City's policies*
Essential Job Functions

• Responds to customer calls for services.
• Responds to complaints and inquiries regarded billing charges and or services using computer terminal for locating information or finding out the status of accounts.

• Receives and processes applications for walk up services in person and over the telephone; gathers information from customers and completes appropriate forms necessary to obtain landfill passes; requests adjustments as necessary to reflect changes in service.
• Informs customers when inquiring about services or routes.
• Builds "Welcome Packets," and other forms of customer service correspondence.
• Performs a variety of general clerical duties including typing, filing and gathering information.
• Operates standard office equipment such as multi line phones, copiers, and desktop computer.

• Performs other related duties as assigned.

Physical Requirements
Tasks involve the ability to exert moderate physical effort in light work, typically involving some combination of sitting, reading, typing, hearing, mental acuity, reaching, repetitive motion, speaking on phone or in person, standing, visual acuity, walking, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.
2025 Employee Benefits Summary
This document is intended to give an overview of benefits offered to full-time, non-union City employees.

Benefit coverage begins on the first of the month following 30 days of employment
Monthly Rates:
Retirement

• The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees' earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.
• The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.

Preferred Providers
Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.

• Clinic : Anyone on the City's medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.
• ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.

Paid Leave

• Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.
  • Year 1 - 4: 10 days per year
  • Year 5 - 9: 15 days per year
  • Year 10 - 14: 20 days per year
  • Year 15 - 19: 22 days per year
  • 20 years +: 25 days per year
• Holidays : Twelve paid holidays, plus one floating holiday each year.
• Sick : Eight hours per month up to maximum of 1,040 hours (130 working days).

Other City-paid benefits

• Life Insurance & Long-Term Disability

The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee's annual salary.

• Employee Assistance Program

Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.

• Virta-Diabetes Reversal Program

This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta's powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.

Voluntary Supplemental Benefits
Additionally, all City employees may take advantage of reduced-cost and/or pre-tax access to the following voluntary benefits

• Flexible Spending Account (FSA)
• Dependent Care Account
• Accident Insurance
• Short-Term Disability Insurance
• Critical Illness/Cancer Insurance
• Genesis gym membership
• Crunch Fitness gym membership
• Pre-paid legal services
• IDShield membership
• No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses