62,663 Help Desk Analyst jobs in the United States

Our government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA.

# of positions: 2

Position- Help Desk Analyst

W2 RATE - $22/HR

12 slots

Job Description:

The Help Desk Analyst performs the skills listed below-

• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.

• Investigates and resolves computer software and hardware problems of users.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

• Talks with technical and non-technical co-workers to research problem and find solution.

• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.

• Follow quality standards and displays strong customer service skills.

• Able to work in a team environment.

• Complete assigned tasks.

• Excellent communication skills; both written and spoken.

• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory

• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.

• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

• Experience with call tracking and ticketing software

• Attentive to details and ability to be resourceful (using supplied documentation)

• Ability to support users with limited knowledge of computers, software, hardware, and systems

• Above average communication skills and telephone manner.

• Excellent organizational skills

• Basic User & Security Group Active Directory administration

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

• 1+ years previous IT Service Desk and/or Call Center experience required.

Required/Desired Skills and Experience:

• 1+ years' previous IT Service Desk and/or Call Center experience Required
• 1 year of Experience with call tracking and ticketing software Required
• 1 year of Attentive to details and ability to be resourceful (using supplied documentation) Required
• 1 year of Ability to support users with limited knowledge of computers, software, hardware and systems Required
• 1 year of Above average communication skills and telephone manner Required
• 1 year of Basic User & Security Group Active Directory Administration Required
• 1 year of Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required
• 1 year of Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required
• Excellent organizational skills Required
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

• Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
• Manage and prioritize central ticketing queue to ensure timely resolution of issues
• Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
• Walk Guest through problem solving process
• Determine the best solution based on issues and details provided by Guests
• Install, modify, and repair computer hardware and software
• Facilitate and direct resolution with on site technicians or vendors as needed
• Provide accurate information on IT products or services
• Follow up and update Guest on status of issues
• Maintain the highest level of guest service
• Record events, problems and resolution in logs
• Identify and escalate situations requiring urgent attention
• Writing and editing technical documentation
• Additional special projects as assigned

Skills and Abilities

• Exceptional time management, facilitation, and organizational skills
• Strong interpersonal skills and excellent verbal and written communication skills
• Customer oriented and cool under pressure
• Problem solving mindset
• Experience with any system support ticketing platform
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanner and various other peripherals
• Knowledge of networking hardware including routers, switches and VPN appliances
• Retail industry experience

Education and Experience

• CompTIA A+ certification or ability to earn certification within 1 year of employment
• Associate’s degree in a technology focused area
• 1-2 years in a customer service focused role

Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.
Responsibilities:
- Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.
- Configure, deploy, and manage devices and applications across various platforms.
- Troubleshoot network and system issues related to Cisco and Citrix technologies.
- Assist users with hardware and software challenges on Mac computers and other devices.
- Maintain accurate documentation of configurations, deployments, and resolutions.
- Collaborate with team members to improve IT processes and user experiences.
- Monitor system performance and implement proactive measures to minimize downtime.
- Educate end-users on best practices for device and application usage.
- Respond to help desk tickets and prioritize tasks based on urgency and impact.
- Perform regular updates and patches to ensure system security and stability. Requirements - At least 1 year of experience in a help desk or technical support role.
- Proficiency in Android development and support.
- Knowledge of Cisco and Citrix technologies.
- Familiarity with Mac computers and Apple devices.
- Experience with configuration management and deployment processes.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
- Excellent communication skills to assist users effectively.
- Ability to work independently and collaboratively in a team environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***
Functional Role: Technical Coordinator/Customer Success
Location: Ventura, CA *onsite*
Salary: $75,000-$85,000
We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.
Requirements
What You'll Do:
+ Handle customer inquiries via email and phone, converting requests into tickets.
+ Assign and manage tickets across the help desk team.
+ Identify patterns in recurring issues and help streamline solutions.
+ Provide outstanding customer service while developing technical skills.
Must-Have:
+ Excellent customer service and problem-solving abilities.
+ Strong written and verbal communication skills.
+ Fundamental technical knowledge or strong aptitude to learn IT systems.
+ Ability to recognize patterns and stay organized in a ticketing environment.
Skills That Set You Apart:
+ Leadership and mentoring ability.
+ Analytical thinking and time management.
+ Strong collaboration and organizational skills.
+ Commitment to delivering excellent customer experiences.
If you're eager to grow in IT and have the soft skills to make an impact, we'd love to hear from you!
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Help Desk Analyst
El Segundo, California
**Onsite**
Contract
$35/hr - $41/hr
A global leader in endoscopy is actively looking for a Help Desk Analyst I to join their dynamic team. This is a 1 year contract with potential to extend or convert, Monday through Friday 9am-5pm, in the El Segundo, CA location.
Join a company that leads the charge in providing advanced **endoscopes, surgical instruments, imaging systems** , and comprehensive medical equipment and services across the United States. As the Support Analyst one will act as the first point of contact for handling business partners technical support issues. **Required Skills & Experience**
+ Two to four years of IT work experience.
+ Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.
+ Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
+ Solid knowledge of desktop, laptop and thin client hardware.
+ Working experience with peripherals such as printers and desk phones.
+ Demonstrated strong verbal, written, organization and interpersonal skills.
**Desired Skills & Experience**
+ Familiar with ITIL processes and framework.
+ ITIL v3 or 2011 certification a plus.
+ Help Desk and/or Desktop Support technical certification a plus.
**What You Will Be Doing**
+ Participate on project and change work.
+ Create solution documentation both for internal Service Desk use as well as business partner use.
+ Focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service.
+ Responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Heather Davis
**Specialization:**
+ Customer Support / Call Center / Client

Description
Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you
Responsibilities:
+ Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.
+ Diagnose and resolve hardware, software, and network issues efficiently.
+ Meticulously log and track all support requests within our ticketing system.
+ Empower users with solutions for software installations, password resets, and other common IT inquiries.
+ Ensure seamless escalation of complex issues to specialized IT teams.
+ Contribute to our knowledge base by documenting technical challenges and their resolutions.
+ Proactively follow up with users to confirm successful issue resolution and satisfaction.
+ Stay informed on the latest IT policies and security best practices to provide informed support.
+ Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.
+ Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.
Requirements
- Minimum of 1 year experience in a Help Desk Analyst role or similar
- Advanced understanding of Microsoft software and tools
- Experience with Active Directory
- Ability to troubleshoot and resolve issues related to Computer Hardware
- Familiarity with Microsoft Windows operating systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.
Responsibilities:
- Diagnose and resolve technical issues related to computer hardware, software, and network systems.
- Provide support for Android devices, Apple products, and Mac computers.
- Manage and maintain Active Directory accounts and permissions.
- Perform configuration management and ensure proper system deployments.
- Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.
- Install, upgrade, and maintain software applications across various platforms.
- Deliver excellent customer service by responding promptly to help desk inquiries.
- Document solutions and maintain accurate records of technical support activities.
- Ensure system security and compliance with organizational IT policies.
- Assist in the implementation of new technologies and system upgrades. Requirements - Proven experience in troubleshooting and resolving IT issues across hardware, software, and networks.
- Familiarity with Android development and Apple device support.
- Knowledge of Cisco and Citrix technologies.
- Proficiency in managing Active Directory and configuration management.
- Ability to deploy and maintain computer systems and applications.
- Strong understanding of Mac computers and Microsoft software.
- Excellent communication and problem-solving skills.
- Ability to work independently and prioritize tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.
Microsoft, Cisco, Linux, or similar certification is a plus. If you're naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we'd like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Some job duties include (but are not limited to):
+ Research and identify solutions to software and hardware issues
+ Diagnose and troubleshoot technical issues, including account setup and network configuration
+ Ask customers targeted questions to quickly understand the root of the problem
+ Track computer system issues through to resolution, within agreed time limits
+ Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
+ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
+ Provide prompt and accurate feedback to customers
+ Refer to internal database or external resources to provide accurate tech solutions
+ Ensure all issues are properly logged
+ Prioritize and manage several open issues at one time
+ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
+ Prepare accurate and timely reports
+ Document technical knowledge in the form of notes and manuals
+ Maintain jovial relationships with clients
+ Other duties as assigned
+ Some travel required
+ Some after-hours response from home or return to office (nights and weekends) is also required.
Requirements
Qualifications & Skills
+ 3-4 years of previous help desk experience as a level II Help Desk Technician
+ Aptitude and Appetite to excel as a long-term member of our team
+ Effective communication skills via phone and email
+ Excellent customer service skills
+ Desire to grow and learn new skills and technologies
+ PowerShell experience preferred but not required
+ Industry certifications are a plus
+ An associate's or Bachelor's Degree is a plus
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .