5,643 Help Desk Analyst jobs in the United States

Help Desk Analyst

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Remote BlewComm Inc

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Job Description

Full time Permanent

Job Summary:
The Remote Help Desk Analyst will be responsible for providing technical support to our customers and internal teams. This role involves troubleshooting hardware and software issues, assisting users with technical inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work independently in a remote environment.

Key Responsibilities:
- Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Provide guidance and support for various applications and systems used by our clients.
- Document all support interactions and resolutions in the ticketing system to maintain accurate records.
- Collaborate with the IT team to escalate complex issues and contribute to the development of support documentation and procedures.
- Stay up to date with the latest technology trends and updates to enhance support capabilities.
- Participate in training sessions and workshops to improve technical knowledge and customer service skills.

Qualifications:
- Proven experience as a Help Desk Analyst or in a similar technical support role.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications (e.g., Microsoft Office, remote desktop tools).
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

What We Offer:
- Competitive salary and benefits package.
- Flexible work hours and remote work environment.
- Opportunities for professional development and career growth.
- A collaborative and inclusive company culture.

How to Apply:
If you are passionate about providing top-notch technical support and are looking for a remote opportunity, we would love to hear from you! Please submit your resume.

BlewComm, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Details

BlewComm, Inc. specializes in providing custom telecommunication systems designed to enhance business communication and efficiency. Their services include innovative phone systems, data solutions, access control, video surveillance, and power management systems, all aimed at reducing the need for multiple vendors. The company is dedicated to building strong relationships with its clients through excellence and trust in both products and customer service. BlewComm, Inc. targets businesses looking for scalable and mission-critical communication solutions
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Help Desk Analyst

20811 Bethesda, Maryland Manhattan Strategy Group

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Job Description


Description
Clearance Requirement: Eligibility for NASA Public Trust We are seeking a responsive and service-oriented Help Desk Analyst to support users of NASA's Research and Education Support Services (NRESS) systems. This role provides both front-line and escalated technical support to users of standard desktop applications, email systems, and custom NASA platforms, including peer review and research management systems. The ideal candidate will have excellent troubleshooting skills, a commitment to customer care, and experience supporting users in a client/server or enterprise environment. Key Responsibilities:
  • Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person support.
  • Provide troubleshooting support for software applications, email, system access, network connectivity, printers, and hardware issues.
  • Support users of NASA research and peer review platforms (e.g., NSPIRES), ensuring timely and effective resolution of user challenges.
  • Log, document, and track trouble tickets in the system, ensuring accurate categorization and timely follow-up.
  • Develop and maintain user support documentation and reference guides.
  • Escalate complex issues as needed and collaborate with system administrators, developers, or cybersecurity staff to resolve problems.
  • Lead the refinement and maintenance of the help desk ticketing system, ensuring data quality and consistent use among junior analysts.
  • Analyze trends in user issues and develop proactive support solutions to reduce recurring problems.
  • Prepare reports on user inquiries, response times, and system support metrics for management and government stakeholders.
Required Qualifications:
  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • At least 5 years of experience in help desk, desktop support, or IT customer service roles.
  • Experience supporting users in a Windows client/server environment and with enterprise applications.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications, remote support tools, and ticket tracking systems.
  • Strong organizational and documentation skills.
  • Ability to obtain a NASA Public Trust clearance.
Preferred Qualifications:
  • 10+ years of experience in IT support roles, including 5 years in a senior or lead help desk capacity.
  • Experience supporting federal systems or science/research applications.
  • Familiarity with NASA systems such as NSPIRES or similar platforms.
  • ITIL certification or similar service desk training.
Why Join Us?
You'll play a key role in ensuring NASA personnel, contractors, and peer reviewers have reliable and responsive technical support, helping to maintain the smooth operation of systems that support scientific discovery and public service. Your work will directly impact NASA's ability to manage and evaluate its national research initiatives.
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Help Desk Analyst

22161 Springfield, Virginia JCS Solutions LLC

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Job Description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions LLC (JCS) is seeking a Helpdesk Analyst to join our service desk operations team as the initial customer service point of contact supporting the Department of Defense, within the National Capital Region (NCR). This role must provide efficient, high-quality, and compassionate assistance to members, former members, and families of the Armed Forces or their representatives and to the General Public. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
  • Ability to identify core issues and utilize the appropriate work procedures to address the issue.
  • Handle sensitive calls in a respectful and patient manner.
  • Document all interactions in an existing case management system.
  • Maintain and update records as communication and documents are re received.
  • Escalate inquiries to government officials as required.
  • Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
  • Provide general information, directions, and other forms of assistance to the general public.
  • Works under direction of Team Lead.
  • Other tasks and responsibilities, as assigned.

What you will bring:
  • Must be a U.S. Citizen.
  • Must have an Active or Interim Secret clearance
  • 2 Years previous experience in Hospitality Industry or in Customer Service preferred.
  • Excellent oral and written communication skills.
  • Basic computer skills (Microsoft Office).

How you will wow us:
  • Experience with Microsoft Dynamics

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024 and 2025.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience:  Strive for excellence and delight our clients
  • Innovation:  Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability:  Take ownership of and pride in our actions and service delivery
  • Inspire:  Be inspired to be your best self and have fun in the process
  • Integrity:  Do the right thing, the right way, every time!
  • Stewardship:  Careful management of something entrusted to us.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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Help Desk Analyst

30207 Conyers, Georgia Apollo ITS

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Title: Help Desk Analyst
Location: Conyers, GA
Duration: 11+ Months
*Must be Bilingual, Spanish*
**Do not submit candidate previously submitted to #762935**
*Must have Call Center exp*
Job Description:
  • Provides technical assistance to both internal and external customers for tier one issues.
  • This position requires handling a high volume of calls in a call center environment focused on customer service.
  • Internal customer support involves troubleshooting hardware, software, and connectivity issues.
  • The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
  • External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
  • The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
  • High School diploma or GED
  • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications:
  • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS
Skills:
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • Call Center exp
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Help Desk Analyst

30207 Conyers, Georgia Crescens

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Job Description

Job title: Help Desk Analyst
Location: Conyers, GA (Hybrid)
Duration: 12 Months

Note:
*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #762935**
*MUST have Call Center exp*

Job description:
Position: Helpdesk Support Analyst (Tier 1 Support)
Summary:
Provides technical assistance to both internal and external customers for Tier 1 issues in a high-volume call centre environment. This role emphasizes strong customer service while handling hardware, software, and connectivity issues. Responsibilities also include managing user account access, troubleshooting system problems, and escalating issues as necessary.
Key Responsibilities:
  • Provide technical support for internal and external customers, focusing on Tier 1 hardware, software, and connectivity issues.
  • Handle a high volume of calls in a professional, customer service-oriented environment.
  • Troubleshoot internal hardware and software problems, escalating complex issues to second-tier support or senior management.
  • Support external users with website access, password resets, online account management, and provisioning of mobile driver's licenses.
  • Monitor ticket queues and ensure timely assignment and escalation to appropriate support staff or vendors.
  • Oversee daily performance of computer systems and applications.
  • Conduct diagnostics and communicate resolutions effectively with end-users.
Minimum Qualifications:
  • High School diploma or GED.
  • Minimum 6 months of experience in a call center environment handling customer questions, complaints, or information requests.
Preferred Qualifications:
  • 2+ years of experience as a Helpdesk Technician, with hands-on knowledge of troubleshooting Outlook, Microsoft Office Suite, Windows 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology, or a related field from an accredited institution.
  • Familiarity with pple iOS platforms and support.
Required Skills & Qualifications
  • Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
  • Experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with: Outlook, Microsoft Office, Windows 7 and 10, Active Directory
  • bility to monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets outside of SLAs until resolved.
  • Skilled in installing and performing minor repairs to hardware, software, or peripheral equipment according to design or installation specifications.
  • Proficient in answering user inquiries regarding computer software or hardware operations to resolve problems.
  • Bilingual in Spanish.
  • Prior experience working in a call centre environment.
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Help Desk Analyst

30207 Conyers, Georgia PSR Associates

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Job Description

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Help Desk Analyst

Onsite in Conyers, GA.

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:
• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

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Help Desk Analyst

66652 Topeka, Kansas Manpower Group Inc.

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Job Description

Our client, is seeking a Help Desk Analyst to join their team in Topeka, KS. As a Help Desk Analyst, you will be resolving a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner

Job Title: IT Help Desk Analyst

Location: Topeka, Kansas

Pay Range: 20$/ - 22$/hr

What's the Job?

  • Able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service

  • With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.

  • Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions.

  • Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution.

  • Follows policies and procedure to ensure corporate data security.

  • Executes and enforces user access guidelines and procedures.

  • Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.

  • Responds positively and promptly to coworker requests for assistance.

  • Participates in assigned projects, contributing to their accurate and timely completion.

  • Communicates effectively with all levels of employees, both technical and non-technical.

  • Candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training for this position. Once established this position will be WFH 3-4 days a week, with 1 day a week in-office or as scheduled.

What's Needed?

  • Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills.

  • Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred.

  • In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job.

  • Valid driver's license required.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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Help Desk Analyst

95202 Stockton, California TEKsystems

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Description

Job Title: Help Desk Analyst, Tier 1

Location: Stockton, CA

Duration: 6 Months + Contract

TEKsystems' client is seeking a tier 1 Help Desk Analyst to join their team immediately. We are looking for interested candidates with 2-3 years of IT support experience in a small to medium scale environment supporting 300 + end users alongside the systems administrator on-site.

Tools: ServiceNow, Office 365 - word, excel, powerpoint, sharepoint, MS Teams, Active Directory, MFA, AutoPilot, Intune, Hardware/software/network configurations and installations.

Top Skills:

  1. 5+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)

  2. Proficiency in troubleshooting techniques

  3. Excellent communication and customer service skills to interact effectively with users

Responsibilities/Tasks:

• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.

• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts

• Installing and updating applications, drivers, and operating systems on user workstations.

• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.

• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.

• Implementing and enforcing security policies on user workstations, including password management and software updates.

• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).

• Providing basic computer training to users on new applications or features

• Working with department end users to confirm functionality, verifying everything is correct with department heads.

• Data collection and reporting.

Skills Need:

• Proven experience as a Help Desk Analyst or similar role.

• Network Troubleshooting Skills

• Experience within an enterprise or corporate setting.

• CompTIA A+ certification or equivalent experience.

• Strong knowledge of Windows operating systems and imaging software.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Attention to detail and strong organizational skills.

• Familiarity with healthcare IT systems and compliance standards is a plus.

Skills

Imaging, Windows, Desktop, Windows 10, Troubleshooting, Install, Deployment, Hardware, Printers, Ticketing system, Microsoft office, Active directory, Customer service, ServiceNow, inventory tracking, Office 365, Outlook

Top Skills Details

Imaging, Windows, IT Support, Windows 10/11, Troubleshooting, Installations, Deployment, Hardware, Printers, Ticketing system, Microsoft office

Additional Skills & Qualifications

• Proven experience as a Desktop Technician or similar role.

• Network Troubleshooting Skills

• Experience within an enterprise or corporate setting.

• CompTIA A+ certification or equivalent experience.

• Strong knowledge of Windows operating systems and imaging software.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Attention to detail and strong organizational skills.

• Familiarity with healthcare IT systems and compliance standards is a plus.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stockton,CA.

Application Deadline

This position is anticipated to close on Jul 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Help Desk Analyst

80285 Denver, Colorado TEKsystems

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Job Description

Description

The RJ TSC (Technical support center) is looking to bring on resources to start August 15th. Their help desk is currently 84 agents (FTE and contractors), they support several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day, the desk takes 800-1100 calls per day. They use servicenow as their ticketing system.

The TSC is RJ's level 1 help desk, but a very complex level 1. Service 600-800 proprietary apps besides big apps like microsoft / adobe and things like that. 30,000 end users - large user base. User base is people in RJ home office, RJ branches that are all domain. Since it is such a complicated desk, they need someone who can pivot, adjust, use critical thinking skills to work through problems. What they have noticed is that soft skills like a basis of logical thinking, go getter attitude, white glove customer service are what they really need. Financial advisors are like doctors - they want that level of service like they are doing heart surgery. Need someone with the ability to find information, ability to know where to go to find information . mental agility.

They really want candidates who are newer in their career - ideally 2-3 years in a similar complex environment. They are open to green candidates too. They have a fairly rigorous new hire training, and need sharp candidates who are willing to learn their products and processes and find they are most successful :)

About the Technology Service Center

What They Do: The Technology Service Center provides personalized service to branch and home office associates through the dedication of Technology Service Representatives. Any technical issue or requests that Raymond James associates may have should contact the TSC department for assistance.

TSC Representatives will work a hybrid schedule in office 8 days per month. While working remotely, candidates must have a suitable area to work, reliable internet access, and availability to work an 8 hour shift between the hours of 6:30am-9:00pm EST.

Job Summary: With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.

Job Duties:

• Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.

• Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.

• Utilizes knowledge management tools to help resolve client issues.

• Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.

• Assists customers in performing basic software installations.

• Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.

• Escalates trends and outages as needed to leadership and for Service News postings.

• Manages time in customer contact center setting and documents time via activity codes.

• Utilizes required activity codes to provide awareness of non-phone related activities.

Required Skills

• At least 3 years of recent help desk troubleshooting experience in a call center environment

• Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software

• Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products

• Available to work non-standard shifts including nights, weekends and some holidays

• Very strong written and oral communication skills

• Strong analytical and problem solving skills

• Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees

New Hire Training

• TSC New Hire training is a lot like going “back to school”. The trainers will expect everyone to participate, be engaged, take notes, and ask questions.

• Quizzes will be administered throughout the training period to assess your learning progress.

• There will be a final test at the end of the training period in which a score of 80% or higher is required to graduate from training. If you do not receive at least an 80% or higher, your assignment with Raymond James will be ended. Associates cannot retake quizzes or tests.

Skills

remote support

Top Skills Details

remote support

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Denver,CO.

Application Deadline

This position is anticipated to close on Jul 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Help Desk Analyst

74145 Tulsa, Oklahoma System One

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Job Description

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Requirements

  • Associate degree, Bachelor's degree preferred

  • Two years of industry experience or equivalent military experience

  • Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire

  • Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security

  • Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management

  • Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

  • Email management

  • CCNA or similar experience a plus

  • Valid Oklahoma driver's license and clear driving record

The Job

  • Front-line Customer Service Representative

  • Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues

  • Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations

  • Manage, administer, and maintain corporate IT systems including, but not limited to:

  • Virtual Servers

  • Microsoft Domain and Active Directory Environments

  • Routers

  • Switches

  • Wireless Access points

  • Firewalls

  • VPN connectivity and SASE solution

  • VoIP phone systems

  • Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions

  • Able to quickly learn and support line of business applications

  • Work with existing hardware/software vendors for issue resolution

  • Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time

  • Maintain backup systems to ensure all data is protected

  • Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

  • Excellent critical thinking skills, ability to quickly identify issues and implement resolutions

  • Possess exceptional organizational skills and time, calendar management skills

  • Ability to multi-task and prioritize effectively

  • Work under moderate pressure created by deadlines and work volume

  • Personify friendliness and exhibit ability to get along with others

  • Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks

  • Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.

  • Communicate clearly in verbal and written English

Physical Requirements

  • Able to stand, bend over, squat or sit for prolonged periods of time

  • Able to use hands to handle and feel for objects and controls

  • Able to carry computer equipment and other accessories up and down stairs

Wage: Commensurate with experience

Ref: #208-Eng Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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