27 Food Industry jobs in San Francisco

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The company's R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding scientists in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

Playing a project leading role and Subject Matter Expert (SME) of late phase and commercial Quality Control within in Quality Control within the CMC function, this position will be responsible for overseeing a team and individually contributing to the management of QC activities from process validation to commercial launch readiness supports of drug substance (DS), drug product (DP) and final product (FP) manufacturing. The candidate will also be responsible for post-approval QC related activities including lifecycle management regulatory submissions such as CBE, PAS, etc.

• Provide strategic and tactical ownership for QC activities of late phase and commercial programs, including but not limited to commercial launch readiness including establishment of CDMO and/or CTL.
• End to end process management for analytical purposes in support of manufacturing operations for release of commercial product.
• Oversee and manage outsourced commercial QC activities at CDMOs and/or contract testing labs (CTLs) for release and stability purposes.
• Manage quality events related to commercial QC testing such as lab investigation (e.g., OOS/OOT), deviations, change controls (e.g., CBE 30/CBE 0) and CAPAs.
• Support regulatory submissions and commercial life cycle management to maintain operational uniformity.
• Collaborate with cross functional teams including CMC RA, DS, DP, Supply Chain and Quality Assurance to achieve project goals per timelines.

• BS or MS in Chemistry, Pharmaceutical Science or related discipline.
• 10+ years of relevant industrial experience in analytical development/QC.
• Solid understanding of relevant compliance and regulatory requirements as applicable to data integrity, process validation, manufacture sampling and testing, stability study, method validation and transfer, etc.
• Effective written and verbal communication skills and interpersonal skills.
• Extensive knowledge and understanding of cGMP guidelines and practices, as well as related / best industry practices.
• Strong problem-solving skills with sound technically driven decision-making ability
• Excellent communication skills (verbal, written and technical), strong interpersonal/collaboration skills and planning skills.
• Ability to think critically and creatively and be able to work independently to determine appropriate resources for resolution of problems.
• Ability to multi-task and thrive in a fast-paced innovative environment.

• Experience in solid oral dosage including dissolution testing.
• Work experience and knowledge of global regulatory submissions (IND, IMPD, NDA and MAA, etc.) is preferred.
• Commercial QC experience.
• Chromatographic experience in development, optimization, and troubleshooting.

• Performing visual and dimensional inspections of raw materials, in-process components, and finished products.
• Using various measurement tools (calipers, micrometers, gauges) to verify product specifications.
• Documenting inspection results, identifying non-conformances, and initiating corrective actions.
• Collaborating with production teams to address quality issues and implement preventive measures.
• Ensuring compliance with industry standards, quality management systems (e.g., ISO 9001), and company specifications.

• Maintain accurate records of all inspection activities and test results.
• Assist in the investigation of customer complaints related to product quality.
• Participate in the calibration and maintenance of inspection equipment.
• Contribute to the development and improvement of quality control procedures.
• Provide feedback to design and production teams for continuous improvement.

• High School Diploma or equivalent; Associate's degree or technical certification preferred.
• 3+ years of experience in quality control or assurance within a manufacturing setting.
• Proficiency in reading technical drawings, blueprints, and specifications.
• Strong knowledge of quality control methodologies and tools.
• Excellent attention to detail and ability to identify subtle defects.

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding scientists in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity: Playing a project leading role and Subject Matter Expert (SME) of late phase and commercial Quality Control within the CMC function, this position will be responsible for overseeing a team and individually contributing to the management of QC activities from process validation to commercial launch readiness supports of drug substance (DS), drug product (DP), and final product (FP) manufacturing. The candidate will also be responsible for post-approval QC activities including lifecycle management regulatory submissions such as CBE, PAS, etc. Provide strategic and tactical ownership for QC activities of late phase and commercial programs, including but not limited to commercial launch readiness, including establishment of CDMO and/or CTL. End-to-end process management for analytical purposes in support of manufacturing operations for the release of commercial products. Oversee and manage outsourced commercial QC activities at CDMOs and/or contract testing labs (CTLs) for release and stability purposes. Manage quality events related to commercial QC testing such as lab investigations (e.g., OOS/OOT), deviations, change controls (e.g., CBE 30/CBE 0), and CAPAs. Support regulatory submissions and lifecycle management to maintain operational compliance. Collaborate with cross-functional teams including CMC RA, DS, DP, Supply Chain, and Quality Assurance to achieve project goals within timelines. Required Skills, Experience, and Education: BS or MS in Chemistry, Pharmaceutical Science, or related discipline. 10+ years of relevant industrial experience in analytical development/QC. Solid understanding of compliance and regulatory requirements related to data integrity, process validation, manufacturing sampling and testing, stability studies, method validation, and transfer. Effective written and verbal communication skills and interpersonal skills. Extensive knowledge of cGMP guidelines and practices, as well as related industry best practices. Strong problem-solving skills with sound technically driven decision-making ability. Excellent communication skills (verbal, written, and technical), strong interpersonal and collaboration skills, and planning skills. Ability to think critically and creatively, work independently, and determine appropriate resources for problem resolution. Ability to multi-task and thrive in a fast-paced, innovative environment. Preferred Skills: Experience in solid oral dosage forms, including dissolution testing. Knowledge and work experience with global regulatory submissions (IND, IMPD, NDA, MAA, etc.) is preferred. Experience in Commercial QC. Chromatographic experience in development, optimization, and troubleshooting. The base salary range for this full-time position is $204,000 to $255,000 for candidates working onsite at our headquarters in Redwood City, CA. The range displayed is intended for onsite workers in Redwood City and will be adjusted based on the candidate's location. Salary ranges are determined by role, level, and location, with individual pay influenced by skills, experience, market conditions, and education. Please note that base salary is part of the overall rewards package, which includes competitive cash compensation, equity awards, benefits, and development opportunities. Revolution Medicines is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, age, disability, marital status, medical condition, or veteran status. We prioritize the protection and security of personal data, collecting and processing it in accordance with our CCPA Notice and Privacy Policy . For more information, contact . #LI-Hybrid #LI-CT1 #J-18808-Ljbffr

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe.

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

We currently seek a structural Quality Control Manager to support federal construction efforts. This position is in Concord, CA . and is full time onsite.

Job Duties:

• Manage the Quality Control (QC) process including scheduling, daily inspections, and results reporting.
• Operate project management software to interface with submittal of daily QC reports, weekly CPR's and other documentation required for Ameresco's monthly progress payment applications.
• Ensure USACE and Ameresco mandated documentation is properly completed and submitted to appropriate reporting authority.
• Coordinate with Government project management personnel and subcontractors to ensure proper QC procedures and documentation are performed and maintained.
• Perform other duties as required.

• Bachelor's degree in a technical discipline or the equivalent combination of education and work experience.
• Minimum of five (5) years' experience as direct QC/QA manager for USACE or NAVFAC projects.
• Current USACE/NAVFAC QC/QA certification.

• Proven ability to effectively manage multiple priorities and business relationships.
• Strong verbal, written, computer, technical communication, and presentation skills.
• Experiencing with construction scheduling and using scheduling software.
• Experience using RMS for USACE projects.
• Experience using Procore.
• 30 Hour OSHA certification.
• CPR/First Aid certified.
• Ability to review confidential US security information.
• Valid Drivers' License issued by state of residence and in good standing.
• Will be required to pass security clearance investigation.
• May require on-call response and travel.

The Quality Control Manager position will manage the Quality Control Department and oversee and direct all site activities for customer related quality processes, such as audits, complaint resolution, and visits, for the Richmond Chemical Plant that produces process chromatography resins, liquid buffers, monomer solutions, oils, and other specialized life science products. In this role, you will be key to safely and efficiently meeting the current and future manufacturing commitments for a growing, key business for Bio-Rad and to ensure continued strong relationships with our customers. As part of the Site Leadership Team, you will work closely with other site leaders and with key stakeholders in R&D, Product Management, and Quality Assurance to ensure we successfully manufacture products that meet predetermined specifications and quality attributes.

In this role, you will manage a department with 5-7 specialists and be responsible for the day-to-day quality control testing of raw materials, intermediates and finished products to a range of specifications. The QC laboratory includes HPLCs, GCs, FTIR, Horiba, Particle Size Analyzers, Porosimeter, Spectrophotometers, Densitometers, Auto-titrators, and other testing equipment. Alongside the day-to-day quality control requirements, you will be the site interface in customer facing programs and you will also take a lead role in the change management processes.

How Youll Make An Impact:

• Act as primary site contact for Quality Notifications (QNs), Non-Conformance Reports (NCRs), Customer Complaints and Corrective Action Preventive Actions (CAPAs) and drive to completion partnering with Technical Service.
• Develop and monitor quality control and customer metrics, including control charts, and report out to various groups and in various meetings.
• Day to Day management of Quality Control laboratory ensuring internal and external customer needs are met, and priorities are routinely reviewed and adjusted as needed.
• Defines and specifies the implementation of standards, methods and procedures for testing and evaluating the precision, accuracy and reliability of company products. Manage ongoing collection, analysis and communication of QC data.
• Conduct Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEAs) and develops fishbone analysis, control charts, and capability studies to define QC specifications and investigate product complaints and Out of Box failures (OBFs).
• On behalf of Quality Control department, develop Installation Qualification (IQ), Operation Qualification (/OQ/ and Performance Qualification (PQ validation plans and reports and actively participate in New Product Introductions (NPIs)
• Implement continuous improvement culture in Quality Control department and continual develop QC personnel skills.

What You Bring:

• Education: Minimum requirement is a Bachelors degree in Chemistry or closely related equivalent. Advanced Degree preferred.
• Work Experience: 10+ years quality control experience in a complex manufacturing environment and/or direct chemical manufacturing experience.
• 8 + years of supervisory experience. Preference given to candidates who have managed Quality functions as well as Quality Control functions.
• Demonstrated excellent technical and analytical skills in a complex chemical manufacturing or laboratory environment. Experience with multiple machines including HPLCs, NMR.
• Strong communication, public-speaking, decision-making, MS Office, and negotiation/persuasion skills. Ability to communicate effectively and professionally to internal and external customers in written format and verbally via in person/online meetings and as part of presentations.
• Previous experience with external customers as part of audits, qualifications or complaints resolution. Strong customer orientation and focus.
• Thorough understanding of ISO 13485 is a requirement. Experience/strong understanding of GMP practices is also highly desirable. Knowledge of chemical/biotech manufacturing processes and how quality programs impact them is preferred.
• Proven experience in managing Quality Programs, Customer complaints, or non-conformance management is a requirement.
• Familiarity with SAP or similar ERP systems is a plus.
• Continuous Improvement/Lean/TPM experience is desirable.

Total Rewards Package: At Bio-Rad, were empowered by our purpose and recognize that our employees are as well. Thats why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employees work and life cycle.

Benefits: Were proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERGs), and more!

Compensation: The estimated base salary range for this position is $153,100 to $210,600 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert : Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-LL1

The Quality Control Manager position will manage the Quality Control Department and oversee and direct all site activities for customer related quality processes, such as audits, complaint resolution, and visits, for the Richmond Chemical Plant that produces process chromatography resins, liquid buffers, monomer solutions, oils, and other specialized life science products. In this role, you will be key to safely and efficiently meeting the current and future manufacturing commitments for a growing, key business for Bio-Rad and to ensure continued strong relationships with our customers. As part of the Site Leadership Team, you will work closely with other site leaders and with key stakeholders in R&D, Product Management, and Quality Assurance to ensure we successfully manufacture products that meet predetermined specifications and quality attributes.

In this role, you will manage a department with 5-7 specialists and be responsible for the day to day quality control testing of raw materials, intermediates and finished products to a range of specifications. The QC laboratory includes HPLCs, GCs, FTIR, Horiba, Particle Size Analyzers, Porosimeter,Spectrophotometers, Densitometers, Auto-titrators, and other testing equipment. Alongside the day-to-day quality control requirements you will be the site interface in customer facing programs and you will also take a lead role in the change management processes.

How You'll Make An Impact:

• Act as primary site contact for Quality Notifications (QNs), Non Conformance Reports (NCRs), Customer Complaints and Corrective Action Preventive Actions (CAPAs) and drive to completion partnering with Technical Service.
• Develop and monitor quality control and customer metrics, including control charts, and report out to various groups and in various meetings.
• Day to Day management of Quality Control laboratory ensuring internal and external customer needs are met, and priorities are routinely reviewed and adjusted as needed.
• Defines and specifies the implementation of standards, methods and procedures for testing and evaluating the precision, accuracy and reliability of company products. Manage ongoing collection, analysis and communication of QC data.
• Conduct Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEAs) and develops fishbone analysis, control charts, and capability studies to define QC specifications and investigate product complaints and Out of Box failures (OBFs).
• On behalf of Quality Control department, develop Installation Qualification (IQ), Operation Qualification (/OQ/ and Performance Qualification (PQ validation plans and reports and actively participate in New Product Introductions (NPIs)
• Implement continuous improvement culture in Quality Control department and continual develop QC personnel skills.

What You Bring:

• Education: Minimum requirement is a Bachelor's degree in Chemistry or closely related equivalent. Advanced Degree preferred.
• Work Experience: 10+ years quality control experience in a complex manufacturing environment and/or direct chemical manufacturing experience.
• 8 + years of supervisory experience. Preference given to candidates who have managed Quality functions as well as Quality Control functions.
• Demonstrated excellent technical and analytical skills in a complex chemical manufacturing or laboratory environment. Experience with multiple machines including HPLCs, NMR.
• Strong communication, public-speaking, decision-making, MS Office, and negotiation/persuasion skills. Ability to communicate effectively and professionally to internal and external customers in written format and verbally via in person/online meetings and as part of presentations.
• Previous experience with external customers as part of audits, qualifications or complaints resolution. Strong customer orientation and focus.
• Thorough understanding of ISO 13485 is a requirement. Experience/strong understanding of GMP practices is also highly desirable. Knowledge of chemical/biotech manufacturing processes and how quality programs impact them is preferred.
• Proven experience in managing Quality Programs, Customer complaints, or non-conformance management is a requirement.
• Familiarity with SAP or similar ERP systems is a plus.
• Continuous Improvement/Lean/TPM experience is desirable.

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation: The estimated base salary range for this position is $153,100 to $210,600 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert : Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-LL1

• Perform rigorous quality inspections on raw materials, in-process components, and finished products according to established specifications.
• Utilize various testing equipment and measurement tools to verify product conformity and identify non-conforming materials.
• Document and report quality issues, non-conformances, and corrective actions taken.
• Collaborate with production teams to identify root causes of defects and implement preventative measures.
• Develop and update quality control procedures, inspection plans, and test methods.
• Participate in continuous improvement initiatives, such as Lean and Six Sigma, to enhance overall product quality and process efficiency.

• Associate's or Bachelor's degree in a technical field (e.g., Engineering Technology, Manufacturing).
• Minimum of 3 years of experience in quality control or quality assurance in a manufacturing environment.
• Proficiency in using precision measurement tools and CMM equipment.
• Strong understanding of Quality Management Systems (e.g., ISO 9001) and statistical process control (SPC).

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35