719 Client Relations jobs in Valley Stream

Career Opportunities with NFC Amenity Management

A great place to work.

Careers At NFC Amenity Management

Current job opportunities are posted here as they become available.

(For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.)

This is a full-time position that pays $80,000 per year, with potential bonus opportunities.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

An NFC Amenity Management Area Director oversees a well-run operation with multiple teams spread across multiple locations.

Job Overview
We are seeking a dedicated and experienced Area Director to oversee our operations and programs within the NY/NJ/CT region. The ideal candidate will possess a strong background in 24/7 hospitality and employee management, with proven skills in client relationship management and administrative oversight. This leadership role requires a strategic thinker who can effectively manage teams, budgets, and program initiatives.

Compensation- The base pay for this position is $80,000, with a bonus potential for meeting and exceeding goals (no sales). This position requires some on-site work, as well as local travel and schedule availability to cover shifts in emergencies.

Duties

• Lead and manage employee teams, ensuring alignment with organizational goals and compliance with regulatory standards.
• Supervise and mentor staff, fostering a collaborative environment that promotes professional growth and development.
• Manage budgets effectively, ensuring resources are allocated efficiently to meet program needs.
• Build and maintain strong relationships with our clients.
• Oversee administrative functions related to scheduling and payroll management, including reporting and documentation requirements. Staff schedules are 24/7.
• This position will require some travel between NYC and CT.

Qualifications

• Previous experience in the Hospitality industry is required.
• Proven skills in relationship management and effective communication.
• Strong administrative abilities with experience in budgeting and financial oversight.
• Demonstrated capability in supervising teams and managing diverse groups of people.
• Ability to work collaboratively across various departments while maintaining a focus on organizational objectives.
• Weekly Pay!
• Paid training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Check out our website at nfcam.com and join our Social Networks:

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers