9 Enrollment Management jobs in San Jose
Senior Admissions Advisor
Posted 12 days ago
Job Viewed
Job Description
Job Details
Job Location: University of Silicon Valley - San Jose, CA
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $67000.00 - $77000.00 Salary
Travel Percentage: None
Job Category: Education
DescriptionSUMMARY
Assists qualified prospective students from inquiry through the first week of classes. Actively manages a database of prospective students, converting a budgeted percentage to enrolled students who persist to graduation. This position may be campus-based or remote, depending on the needs of the University
QualificationsDUTIES & RESPONSIBILITES
- Contact prospective students to obtain their approval to start the enrollment process
- Conduct in-person and online interviews to explore USVs academic programs and admission requirements
- Assess potential students for ability to meet admission requirements and succeed through graduation
- Maintain full knowledge of USVs programs, features, and benefits
- Assist students in selecting the program that best fits the students needs and aspirations
- Liaise with other departments to ensure a seamless student enrollment experience
- Include department directors and financial aid in the admissions interview, as appropriate
- Ensure USVs policies and procedures are followed
- Maintain enrollment management records and complete all standard reports
- Protect Personally Identifiable Information (PII) per University policy
- Track and adjust daily activities to ensure goals are met
- Use the CRM to track conversion metrics, daily, and weekly activities
- Work with the Director of Admissions to continually improve outcomes
- Other duties and related projects, including presentations at workshops and events
QUALIFICATIONS
- Bachelors degree, and/or a combination of equivalent education and experience
- Three or more years of experience in higher education admissions and/or sales
- Self-motivated
- Student-focused
- Ability to multi-task and manage time effectively
- Exceptional written and verbal communication skills
- Track record of exceeding individual and team goals
- Effective computer, telephone, and text communication skills
- Ability to collect and analyze data information
- Ability to work in a fast-paced, highly accountable workplace
WORKING CONDITIONS
Campus-based work is conducted in a professional office environment with extensive people interaction. This role routinely uses standard office equipment.
Remote work requires a signed Remote & Telecommuting Agreement, which includes employees providing a quiet, private workspace and dependent care, childcare, etc. (if applicable). Occasional evening and weekend work is required.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is required to talk and hear. The employee must occasionally lift and/or move up to 20 pounds. The employee is required to sit for long periods of time; use hands and reach with hands and arms for activities such as keyboarding.
BENEFITS
Student Services Officer 1
Posted today
Job Viewed
Job Description
**School of Medicine, Stanford, California, United States**
Student Services
Post Date Jun 25, 2025
Requisition # 106739
The Department of Biomedical Data Science (DBDS) Graduate Program in the School of Medicine is seeking a Student Services Officer 1 to be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. This position will provide advice to students on a range of issues to guide them in making appropriate choices and decisions.
**Duties include:**
- Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
- Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
- Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
- Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
- Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
- Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
- Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
- Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
- May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
- May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
- May train and supervise other staff, volunteers, student and temporary workers.
* - Other duties may also be assigned
The expected pay range for this position is $77,397 to $87,253 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources For all other inquiries, please suDBDS Graduatet acontact form.
_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research mission._
**DESIRED QUALIFICATIONS:**
Student services and GFS experience.
**EDUCATION & EXPERIENCE (REQUIRED):**
Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
**KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):**
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Basic analysis and problem-solving skills.
- Customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to learn compliance with legal, financial, and university policies and external regulations.
**CERTIFICATIONS & LICENSES:**
None
**PHYSICAL REQUIREMENTS*:**
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
_* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job._
Additional Information
+ **Schedule: Full-time**
+ **Job Code: 7501**
+ **Employee Status: Regular**
+ **Grade: F**
+ **Requisition ID: 106739**
+ **Work Arrangement : Hybrid Eligible**
Student Services Officer 1
Posted today
Job Viewed
Job Description
**School of Medicine, Stanford, California, United States**
Student Services
Post Date Jun 06, 2025
Requisition # 106598
Stanford Universityis seeking a Student Services Officer 1 to be responsible for making recommendations and resolving first level decisions on issues regarding admission, registrar services, advising, career counseling and academic services using defined policies and practices and professional knowledge. This position will provide advice to students on a range of issues to guide them in making appropriate choices and decisions.
**Duties include:**
+ Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
+ Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
+ Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
+ Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
+ Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
+ Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
+ Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
+ Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
+ May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
+ May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
+ May train and supervise other staff, volunteers, student and temporary workers.
**EDUCATION & EXPERIENCE (REQUIRED):**
+ Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
**KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):**
+ Strong written and verbal communication skills.
+ Basic computer skills, including experience with Microsoft Office Suite.
+ Basic analysis and problem solving skills.
+ Customer service skills.
+ Relevant computer systems/technology experience.
+ Understanding of financial transactions.
+ Ability to learn compliance with legal, financial, and university policies and external regulations.
**PHYSICAL REQUIREMENTS:**
+ Frequently sit, perform desk-based computer tasks.
+ Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
**WORKING STANDARDS:**
+ Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
+ Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
+ Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures The compensation for this position will be based on the location of the successful candidate.**
**The expected pay range for this position is $40,452 to $5,687 per annum (within 10 Bay Area counties) or 26,525 to 35,772 per annum (all other regions).**
**Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.**
**At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.**
**Why Stanford is for You**
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture andunique perksempower you with:
+ **Freedom to grow.** We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
+ **A caring culture.** We provide superb retirement plans, generous time-off, and family care resources.
+ **A healthier you.** Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
+ **Discovery and fun.** Stroll through historic sculptures, trails, and museums.
+ **Enviable resources.** Enjoy free commuter programs, ridesharing incentives, discounts and more.
_Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form._
_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._
_The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._
Additional Information
+ **Schedule: Part-time**
+ **Job Code: 7501**
+ **Employee Status: Regular**
+ **Grade: F**
+ **Requisition ID: 106598**
+ **Work Arrangement : Remote Eligible**
Student Services Manager - Hybrid Opportunity
Posted 8 days ago
Job Viewed
Job Description
Student Services Manager - Hybrid Opportunity School of Humanities and Sciences, Stanford, California, United States Student ServicesJun 25, 2025 Post Date106728 Requisition # This position has been deemed critical by the School of Humanities and Sciences Dean’s Office and is exempt from the hiring freeze. The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.DEPARTMENT DESCRIPTION: The Department of Classics is one of the founding departments at Stanford. The department is vibrant and active (teaching, events, research, international fieldwork, fellowships, awards, etc.). Classics faculty are committed to excellence in research and education and are proud of the outstanding students and staff who make this work possible.The Classics community is comprised of 20 tenure-line, academic council faculty, three lecturers, PhD students, and undergraduate majors and minors. The department supports and sponsors a wide range of interdisciplinary and extracurricular activities and has extensive contact with people throughout the university as well as a global community of scholars.POSITION SUMMARY: We have an opening for a full-time, experienced, Student Services Manager, a key member of the four-person administrative team. This position reports to the director of finance and operations and works closely with the director of graduate studies, director of undergraduate studies, and chair. Each member of the administrative team has direct contact with faculty, students, visitors, and staff.This is a 100% FTE position and eligible for a hybrid schedule. The Student Services Manager must be independent, detail-oriented, and able to cope with the demands of a very challenging and rewarding position. The SSM needs to be a strong partner to the Director of Finance and Operations, the Chair, the other members of the administrative team, and faculty. We are looking for someone who is a role model for success and professionalism. The successful candidate must have excellent communication skills that will allow them to interact effectively with a diverse group of people. The SSM is the departmental expert on unit, school, and university policy and resources related to students (PhD, MA, PhD minors and undergraduates), postdoctoral scholars, and visiting student researchers. The successful candidate must be able to manage frequent interruptions and keep track of many short and long-term deadlines and processes (course scheduling, degree progress, graduate admissions, GFS/funding, etc.). The candidate will also be responsible for updating and maintaining approved content on the departmental website and all university student-related systems. The SSM is responsible for preparation and review of a wide range of reports (financial, enrollment, commencement, advising, etc.) including investigating questions via multiple reporting tools/systems. The ideal candidate will already have work experience using Google Workspace Business Applications, Slack (or similar), Axess, GFPS and GFS. Student and academic services experience at Stanford desired. Cover letter and resume required.JOB PURPOSE:Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.CORE DUTIES: Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.Reconcile complex issues; analyze diverse transactions from multiple sources.Summarize data from multiple sources, prepare manage reports and presentations.Identify and evaluate data needs, manage the implementation and development of technology.Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.Serve as a subject matter expert to students and other departments; represent unit/department.Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.May oversee, analyze and assist in financial processes and development of budgets.Serve as a key member of a project team.May train and supervise other staff, volunteers and temporary workers. * Other duties may also be assignedMINIMUM REQUIREMENTS:Education & Experience:Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.Knowledge, Skills and Abilities: Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.Advanced analysis and problem solving skills.Advanced computer skills, including experience with Microsoft Office Suite.Advanced customer service skills.Relevant computer systems/technology experience.Understanding of financial transactions.Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. PHYSICAL REQUIREMENTS: Frequently sit, perform desk-based computer tasks.Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, The expected pay range for this position is $94,998 to $112,502 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.Why Stanford is for YouImagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicantsrequiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at For all other inquiries, please submit a contact form.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information Schedule: Full-time Job Code: 7502 Employee Status: Regular Grade: H Requisition ID: 106728 Work Arrangement : Hybrid Eligible #J-18808-Ljbffr
Student Services Manager - Hybrid Opportunity
Posted 12 days ago
Job Viewed
Job Description
Student Services Manager - Hybrid Opportunity School of Humanities and Sciences, Stanford, California, United States New Student Services Post Date 2 days ago Requisition # 106728 This position has been deemed critical by the School of Humanities and Sciences Dean's Office and is exempt from the hiring freeze. The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day. DEPARTMENT DESCRIPTION: The Department of Classics is one of the founding departments at Stanford. The department is vibrant and active (teaching, events, research, international fieldwork, fellowships, awards, etc.). Classics faculty are committed to excellence in research and education and are proud of the outstanding students and staff who make this work possible. The Classics community is comprised of 20 tenure-line, academic council faculty, three lecturers, PhD students, and undergraduate majors and minors. The department supports and sponsors a wide range of interdisciplinary and extracurricular activities and has extensive contact with people throughout the university as well as a global community of scholars. POSITION SUMMARY: We have an opening for a full-time, experienced, Student Services Manager, a key member of the four-person administrative team. This position reports to the director of finance and operations and works closely with the director of graduate studies, director of undergraduate studies, and chair. Each member of the administrative team has direct contact with faculty, students, visitors, and staff. This is a 100% FTE position and eligible for a hybrid schedule. The Student Services Manager must be independent, detail-oriented, and able to cope with the demands of a very challenging and rewarding position. The SSM needs to be a strong partner to the Director of Finance and Operations, the Chair, the other members of the administrative team, and faculty. We are looking for someone who is a role model for success and professionalism. The successful candidate must have excellent communication skills that will allow them to interact effectively with a diverse group of people. The SSM is the departmental expert on unit, school, and university policy and resources related to students (PhD, MA, PhD minors and undergraduates), postdoctoral scholars, and visiting student researchers. The successful candidate must be able to manage frequent interruptions and keep track of many short and long-term deadlines and processes (course scheduling, degree progress, graduate admissions, GFS/funding, etc.). The candidate will also be responsible for updating and maintaining approved content on the departmental website and all university student-related systems. The SSM is responsible for preparation and review of a wide range of reports (financial, enrollment, commencement, advising, etc.) including investigating questions via multiple reporting tools/systems. The ideal candidate will already have work experience using Google Workspace Business Applications, Slack (or similar), Axess, GFPS and GFS. Student and academic services experience at Stanford desired. Cover letter and resume required. JOB PURPOSE: Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment. Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise. CORE DUTIES: - Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff. - Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements. - Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues. - Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs. - Reconcile complex issues; analyze diverse transactions from multiple sources. - Summarize data from multiple sources, prepare manage reports and presentations. - Identify and evaluate data needs, manage the implementation and development of technology. - Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events. - Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor. - Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants. - Serve as a subject matter expert to students and other departments; represent unit/department. - Lead, create and contribute to development of business practices and organizational change to improve processes and workflow. - May oversee, analyze and assist in financial processes and development of budgets. - Serve as a key member of a project team. - May train and supervise other staff, volunteers and temporary workers. - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and three years of relevant experience, or combination of education and relevant experience. Knowledge, Skills and Abilities: - Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management. - Advanced analysis and problem solving skills. - Advanced computer skills, including experience with Microsoft Office Suite. - Advanced customer service skills. - Relevant computer systems/technology experience. - Understanding of financial transactions. - Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. PHYSICAL REQUIREMENTS: - Frequently sit, perform desk-based computer tasks. - Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORK STANDARDS: - Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. - Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. - Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, The expected pay range for this position is $94,998 to $112,502 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: - Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a film screening, or listen to a renowned author or global leader speak. - A caring culture. We provide superb retirement plans, generous time-off, and family care resources. - A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. - Discovery and fun. Stroll through historic sculptures, trails, and museums. - Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at For all other inquiries, please submit a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information - Schedule: Full-time - Job Code: 7502 - Employee Status: Regular - Grade: H - Requisition ID: 106728 - Work Arrangement : Hybrid Eligible #J-18808-Ljbffr
Student Services Manager - Hybrid Opportunity
Posted today
Job Viewed
Job Description
**School of Humanities and Sciences, Stanford, California, United States**
Student Services
Post Date Jun 25, 2025
Requisition # 106728
_This position has been deemed critical by the School of Humanities and Sciences Dean's Office and is exempt from the hiring freeze._
The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.
DEPARTMENT DESCRIPTION: The Department of Classics is one of the founding departments at Stanford. The department is vibrant and active (teaching, events, research, international fieldwork, fellowships, awards, etc.). Classics faculty are committed to excellence in research and education and are proud of the outstanding students and staff who make this work possible.
The Classics community is comprised of 20 tenure-line, academic council faculty, three lecturers, PhD students, and undergraduate majors and minors. The department supports and sponsors a wide range of interdisciplinary and extracurricular activities and has extensive contact with people throughout the university as well as a global community of scholars.
POSITION SUMMARY: We have an opening for a full-time, experienced, Student Services Manager, a key member of the four-person administrative team. This position reports to the director of finance and operations and works closely with the director of graduate studies, director of undergraduate studies, and chair. Each member of the administrative team has direct contact with faculty, students, visitors, and staff.
This is a 100% FTE position and eligible for a hybrid schedule. The Student Services Manager must be independent, detail-oriented, and able to cope with the demands of a very challenging and rewarding position. The SSM needs to be a strong partner to the Director of Finance and Operations, the Chair, the other members of the administrative team, and faculty. We are looking for someone who is a role model for success and professionalism. The successful candidate must have excellent communication skills that will allow them to interact effectively with a diverse group of people. The SSM is the departmental expert on unit, school, and university policy and resources related to students (PhD, MA, PhD minors and undergraduates), postdoctoral scholars, and visiting student researchers. The successful candidate must be able to manage frequent interruptions and keep track of many short and long-term deadlines and processes (course scheduling, degree progress, graduate admissions, GFS/funding, etc.). The candidate will also be responsible for updating and maintaining approved content on the departmental website and all university student-related systems. The SSM is responsible for preparation and review of a wide range of reports (financial, enrollment, commencement, advising, etc.) including investigating questions via multiple reporting tools/systems. The ideal candidate will already have work experience using Google Workspace Business Applications, Slack (or similar), Axess, GFPS and GFS. Student and academic services experience at Stanford desired. Cover letter and resume required.
JOB PURPOSE:
Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
CORE DUTIES:
+ Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
+ Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
+ Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
+ Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
+ Reconcile complex issues; analyze diverse transactions from multiple sources.
+ Summarize data from multiple sources, prepare manage reports and presentations.
+ Identify and evaluate data needs, manage the implementation and development of technology.
+ Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
+ Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
+ Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
+ Serve as a subject matter expert to students and other departments; represent unit/department.
+ Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
+ May oversee, analyze and assist in financial processes and development of budgets.
+ Serve as a key member of a project team.
+ May train and supervise other staff, volunteers and temporary workers.
* Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
+ Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
+ Advanced analysis and problem solving skills.
+ Advanced computer skills, including experience with Microsoft Office Suite.
+ Advanced customer service skills.
+ Relevant computer systems/technology experience.
+ Understanding of financial transactions.
+ Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
PHYSICAL REQUIREMENTS:
+ Frequently sit, perform desk-based computer tasks.
+ Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORK STANDARDS:
+ Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
+ Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
+ Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, expected pay range for this position is $94,998 to $112,502 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
+ Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a film screening, or listen to a renowned author or global leader speak.
+ A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
+ A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
+ Discovery and fun. Stroll through historic sculptures, trails, and museums.
+ Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants
requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information
+ **Schedule: Full-time**
+ **Job Code: 7502**
+ **Employee Status: Regular**
+ **Grade: H**
+ **Requisition ID: 106728**
+ **Work Arrangement : Hybrid Eligible**
Assistant Director of Student Services
Posted today
Job Viewed
Job Description
**Doerr School of Sustainability, Stanford, California, United States**
**New**
Student Services
Post Date 6 days ago
Requisition # 106817
**_This position has been deemed critical by the Stanford Doerr School of Sustainability Dean's Office and is exempt from the hiring pause._**
**This position is based on Stanford's main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.**
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
**About Us**
The Stanford Doerr School of Sustainability strives to create a future when humans and nature thrive in concert and in perpetuity. The school is made up of a three-part structure to drive global impact: Our academic departments and programs educate students and create new knowledge across areas of research that are crucial for advancing the long-term prosperity of the planet and people; Institutes bridge scholarship at Stanford and beyond, bringing multiple viewpoints to bear on urgent challenges; The Sustainability Accelerator drives new policy and technology solutions through a worldwide network of partners who work with our teams to develop solutions at a global scale. The school is dedicated to creating and supporting a community with the richness of experience and background needed to create solutions that benefit all people, particularly those most affected by environmental damage and climate change.
For more information on the school, clickhere.
TheDepartment of Earth System Science's (ESS) goal is to understand, predict, and respond to human-caused and natural environmental change at local to global scales. ESS includes a large and growing graduate student and postdoc community.
ESS is seeking an experienced student services professional to provide administrative and operational support to faculty and students as a member of the ESS administrative team. The Assistant Director of Student Services will be responsible for student services matters including tracking student degree progress and program development following Stanford defined policies and practices. The position will report to the Director of Finance and Operations.
**Your Responsibilities will include** **:**
+ Independently manage all aspects of the graduate student and postdoc programs, including interpretation of policies, analysis and problem solving for oftentimes complex and sensitive issues, and advising/recommending action plans.
+ Work with the Admissions Committee to support the annual admissions processes.
+ Collaborate with ESS staff and faculty to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
+ Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and faculty on sensitive and confidential issues.
+ Oversee course scheduling, Stanford Bulletin entries, room scheduling, and other logistics related to academic operations. Continuously assess operations and develop recommendations to optimize.
+ Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
+ Reconcile complex issues; analyze diverse transactions from multiple sources.
+ Maintain accurate student data and records. Summarize data from multiple sources, prepare and manage reports and presentations.
+ Identify and evaluate data needs, manage the implementation and development of systems.
+ Develop and implement outreach strategies, nurture community relationships, and represent ESS at meetings and events.
+ Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
+ Serve as a subject matter expert to students, faculty, and other department staff.
+ Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
+ May oversee, analyze, and assist in financial processes and development of budgets.
+ Serve as a key member of a project team.
+ May train and supervise other staff, volunteers and temporary workers.
* _The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._
**To be successful in this position, you will need** :
+ Bachelor's degree and a minimum of three years of relevant experience, or combination of education and relevant experience.
+ Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
+ Advanced analysis and problem-solving skills.
+ Advanced computer skills, including experience with Microsoft Office Suite and Google Drive.
+ Advanced customer service skills.
+ Relevant computer systems/technology experience.
+ Understanding of financial transactions.
+ Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
**In addition, our preferred qualifications include** :
+ Knowledge of Stanford University systems and policies.
**Physical Requirements**
+ Frequently sit, perform desk-based computer tasks.
+ Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* _Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form._
**The expected pay range for this position is $94,998 to $112,502 per annum.**
**Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.**
**At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.**
**How to Apply**
We invite you to apply for this position by clicking on the "Apply for Job" button.
_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._
Additional Information
+ **Schedule: Full-time**
+ **Job Code: 7502**
+ **Employee Status: Regular**
+ **Grade: H**
+ **Requisition ID: 106817**
+ **Work Arrangement : Hybrid Eligible**
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Assistant Director, Student Residential Services
Posted today
Job Viewed
Job Description
**Graduate School of Business, Stanford, California, United States**
Facilities
Post Date Mar 28, 2025
Requisition # 106180
Stanford Graduate School of Business
Stanford'sGraduate School of Business(GSB) has built a global reputation based on its immersive and innovative management programs. We provide students with a transformative leadership experience, pushing the boundaries of knowledge with faculty research and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancingdiversity, equity, and inclusionin service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The Facilities and Hospitality Department of the Stanford Graduate School of Business seeks an Assistant Director of Student Residential Services. Reporting to the Director of Hospitality Services and working collaboratively with the Assistant Director of Program Residential Services, this position will be responsible for developing and implementing residential practices that support residents' academic goals and intellectual growth and that promote a comfortable atmosphere for all occupants, including Executive Education participants and guests of the University.
The GSB Residences comprise the Schwab Residential Center, which opened in 1997, and Jack McDonald Hall, which opened in 2016 with roughly 450 beds.
In this role, you will have the opportunity to make a difference in the day-to-day lives of GSB students as you refine the GSB living and learning environment. If you are a service-oriented, optimistic leader, this role is for you.
Your primary responsibilities* include:
+ Oversee and manage assigned staff engaged in 24/7 hospitality. Hire, mentor, and evaluate the performance of five direct reports. Assess training needs and develop associated training as needed.
+ Coordinate daily activities, including scheduling and assigning work to staff, directing and leading workers in completing assignments, and monitoring work and project activity progress.
+ Perform quarterly rent and room occupancy analysis. Propose monthly rental rates as well as strategic room inventory mixture to meet revenue goals.
+ Implement, interpret, and manage policies and procedures pertaining to residential operations.
+ Lead the GSB Residential student services operation, including oversight of residential contracts, suitemate assignments, welcoming/onboarding new student residents, move-in process, individual and community communications, issue resolutions, move-out process, and facilitating residential tours during GSB Admit Weekends.
+ Respond to student resident matters.
+ Survey student residents annually. Review and analyze trends to advise and develop recommendations for operational adjustments.
+ Develop process improvements for package and mail distribution to effectively manage mailroom operations and examine year-over-year package volume increases. Implement policies and procedures to support the growth.
+ Coordinate activities with other GSB and University departments and vendors and ensure alignment with larger unit goals.
+ Collaborate with University Housing Assignments throughout the housing lottery process. Track occupancy to ensure all available rooms in the GSB Residences are occupied.
+ Attend meetings and represent the GSB Residences on student-related matters. Stakeholders include Stanford R&DE Housing, GSB Admissions, GSB MBA Program, the Stanford Graduate-Life Office, and the Stanford Office of Accessible Education.
To be successful in this position, you will bring:
+ A combination of education, training, and experience performing responsibilities similar to those listed above.
+ Ability to manage a diverse team of staff and contingent labor, holding them to deadlines and the highest quality output.
+ Demonstrated experience tracking metrics and analyzing data.
+ Attention to detail and deadlines; well organized; ability to prioritize and manage complex workflows.
+ Excellent communication, time management, and hospitality skills. Ability to cultivate partnerships with a broad spectrum of groups and rapport with students.
+ Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
+ Sound judgment and innovative and creative problem-solving skills.
+ Ability to interact and successfully collaborate.
+ Demonstrated experience analyzing, interpreting, and communicating policies.
+ This is a fully onsite role. Workdays are Tuesday through Saturday. Requires 24-hour response availability seven days per week for emergency situations.
In addition, preferred requirements include:
Prior customer service and hospitality experience
The expected pay range for this position is $108,145 to $125,000 per year.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generousperksalign with what matters to you:
+ Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
+ A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
+ A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
+ Discovery and fun. Visit campus gardens, trails, and museums.
+ Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being aculturethat encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and résumé along with your online application.
_*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._
_Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form._
_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._
Additional Information
+ **Schedule: Full-time**
+ **Job Code: 4361**
+ **Employee Status: Regular**
+ **Grade: I**
+ **Requisition ID: 106180**
+ **Work Arrangement : On Site**
Resident Services Manager - The Hilltop (Student Living)
Posted 1 day ago
Job Viewed
Job Description
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $9 billion of assets under management, including over 36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. JOB DESCRIPTION Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. Complete call-backs on all service requests within 24 hours to ensure customer satisfaction. Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents. Manages the Community’s roommate matching and assigns wait list leases (as needed). Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed. Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily. Where applicable, oversee the Community Assistant Program. Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening. Checks the answering service throughout the day for messages, and returns calls as necessary. #LI-AG1 The hourly range for this position is $20. 9- 25.00. Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions :Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance. Onsite Property Positions :Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to 10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr