Imaging Representative Full-time/Days

77246 Houston, Texas Houston Methodist West Hospital

Posted 18 days ago

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Job Description

At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department.

PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
  • Uses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
  • Communicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.

SERVICE ESSENTIAL FUNCTIONS
  • Maintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.
  • Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
  • Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Serves as a liaison for the patient, medical staff, and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
  • Conveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.

FINANCE ESSENTIAL FUNCTIONS
  • Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.
  • Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Generates and communicates new ideas and suggestions that will improve quality or service.
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE
  • One year of experience in a strong customer service environment
  • Experience in a healthcare related work environment preferred
LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Strong customer service, phone and scheduling skills
  • Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
  • Knowledge of basic medical terminology
  • Ability to analyze and solve problems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) Yes

ON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call No

TRAVEL
Travel specifications may vary by department

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. The growing campus offers 253 beds and access to the most innovative medical and surgical care available, including cardiology and cardiovascular surgery; neurology and neurosurgery; comprehensive cancer care; orthopedics and sports medicine; gastroenterology; bariatrics; childbirth center with level III NICU; emergency care; and advanced imaging.

Houston Methodist is an Equal Opportunity Employer.

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Sales Representative- Healthcare

77007 Houston, Texas ChenMed

Posted 8 days ago

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Job Description

**We're unique. You should be, too.**
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
**COMPETENCIES:**
+ Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
+ Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
+ Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).
+ Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
+ Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
+ Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.
+ Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
+ Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
+ Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
+ Recovers dormant customers via sales tools and marketing campaigns.
+ Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
+ Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
+ Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
+ Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.
+ Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
+ Performs other related duties as assigned.
**Instills trust**
Gaining the confidence and trust of others through honesty, integrity, and authenticity
+ Follows through on commitments
+ Is seen as direct and trustful
+ Keeps confidences
+ Practices what he/she preaches
+ Shows consistency between words and actions
**Results driven**
Consistently achieving results, even under tough circumstances
+ Has a strong bottom-line orientation
+ Persists in accomplishing objectives despite obstacles and setbacks
+ Has a track record of exceeding goals successfully
+ Pushes others
**Action oriented**
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
+ Readily acts on challenges, without unnecessary planning.
+ Identifies and seizes on new opportunities
+ Displays a can-do attitude in good and tough times
+ Steps up to handle tough issues
**Effective communication**
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
+ Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
+ Attentively listens to others
+ Adjusts to fit the audience and the message
+ Provides timely and helpful information to others across the organization
+ Encourages the open expression of diverse ideas and opinions
**Resiliency**
Rebounding from setbacks and adversity when facing difficult situations
+ Is confident under pressure
+ Handles and manages crises effectively
+ Maintains a positive attitude despite adversity
+ Bounces back from setbacks
+ Grows from hardships and negative experiences
**Networking**
Effectively building formal and informal relationship networks inside and outside the organization
+ Builds strong formal and informal networks.
+ Maintains relationships across a variety of functions and locations
+ Draws upon multiple relationships to exchange ideas, resources, and know-how
**Customer focus**
Building strong customer centric relationships and delivering customer-centric solutions
+ Gains insight into customer needs
+ Identifies opportunities that benefit the customer
+ Builds and delivers solutions that meet customer expectations
+ Establishes and maintains effective customer relationships
**Persuasiveness**
Using compelling arguments to gain the support and commitment of others
+ Positions views and arguments appropriately to win support
+ Convinces others to take action
+ Negotiates skillfully in tough situations
+ Wins concessions without damaging relationships
+ Responds effectively to the reactions and positions of others
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ High business acumen and acuity
+ Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
+ Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections
+ Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation
+ Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)
+ Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
+ Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute
+ Spoken and written fluency in English
+ Bilingual is a plus
+ Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
+ This position required use and exercise of independent judgment
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred **OR** additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
+ A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage
+ A minimum of 2 years of business-to-business experience or equivalent management experience preferred
+ Relevant sales experience with establishing and maintaining relationships with business/vendor partners
+ Experience in telesales to input sales data into a computer while on the telephone with a customer
+ This position requires possession and maintenance of a current, valid Driver's License
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE ( Contingent Worker please see job aid HERE to apply
#LI-Onsite
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Account Manager

77007 Houston, Texas WTW

Posted 5 days ago

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Job Description

**Description**
As part of Willis Towers Watson's Captive Solutions team, the Account Manager plays a key role in delivering tailored management services to a portfolio of captive insurance companies. Captive Solutions spans multiple business segments-including Corporate Risk and Broking (CRB), Human Capital and Benefits (HCB), and Investment, Risk and Reinsurance (IRR)-and offers clients innovative, data-driven approaches to risk financing.
This role supports the strategic and operational performance of client captives through active engagement in underwriting, regulatory compliance, financial management, and governance. The Account Manager collaborates closely with internal experts-including actuaries, risk consultants, accountants, and brokers-as well as with external stakeholders such as clients, regulators, and service providers.
With no two captives alike, the Account Manager must bring flexibility, analytical insight, and client-focused problem-solving to help structure and manage bespoke captive solutions. This is a unique opportunity to contribute to a team that combines industry-leading analytics, strategic consultancy, and operational excellence to deliver clarity and value to our clients.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**The Role**
Ensures strong relationships with client, regulators, captive directors and key service providers.
Works as part of the Client Service Team, as well as interacts with clients, prospects, regulators and external service providers.
**Insurance**
+ Liaison with insurance broker and reinsurance brokers as required.
+ Assist with underwriting decisions in conjunction with the Client Service Team and the Practice Underwriting resources, as appropriate.
+ Monitoring of exposures and risk transfer pricing within assigned portfolio.
+ Assist with regulatory approval for changes to the business plan.
+ Assist with Board approval for underwriting decisions.
**Finance/Regulatory**
+ Monitoring of domicile solvency and capital requirements
+ Obtaining regulatory approval of changes to business plan
+ Obtaining board approval for underwriting decisions Accounting for premium Agree reserving methodology
+ Ensure the production of management accounts, statutory accounts and information, budgets, cash flow statements and supplementary information as required.
+ Assist with the adoption of appropriate accounting practices and ensure adherence thereto.
+ Manage cash requirements of the companies Liaise with and monitor investment managers in respect of invested funds
+ Assist Client Service Team with co-ordination of board meetings
+ Ensure timely production of board papers.
+ Ensure timely production of minutes and review prior to distribution.
+ Action matters arising from client meetings
+ Ensure relevant company secretarial functions are performed in a timely manner.
+ Ensure compliance with Corporate Governance.
**Management**
+ To participate in and provide input on strategic and major operational issues.
+ Assume responsibility for a specific area of company strategy.
+ To implement policies adopted by the Practice Contact is maintained with all client directors and that they are advised of any developments.
+ Keep Practice leadership apprised of client developments.
+ Entertain clients & prospects as required.
+ Support Senior Executive in performing board insight, perspective & thought leadership as required
+ Understands importance of Internal Control procedures and the WTW code of Conduct and works to be seen as a role model in the office.
**Qualifications**
**The Requirements**
+ 2-4 year degree in Accounting, Finance or related area
+ Computer Skills
+ A plus, but not required is knowledge and experience of captive insurance and insurance industry in the following areas: (1) accounting for captives (2) insurance products, and (3) problem resolution
+ Willis Towers Watson knowledge (platforms, structure, etc.)
+ Ability to monitor quality control Client relationship skills
+ Project Management skills
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
**Compensation**
The base salary compensation range being offered for this role is $70,000-$100,000 USD per year.
This role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( ( _Washington State only_ )
+ **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k).
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
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Account Manager

77007 Houston, Texas Cornerstone onDemand

Posted 8 days ago

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Job Description

The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client's business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer's Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
**In this role you will.**
+ Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
+ Expand the use of Cornerstone's solutions within new areas of the business
+ Expand the breadth of Cornerstone's footprint to include additional products and capabilities
+ Create a talent management strategy for/with your customers
+ Identify services opportunities as needed
+ Drive renewals for your assigned book of accounts
+ Drive customer satisfaction and referenceability
+ Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
+ Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers' business or subsidiaries.
+ Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
+ Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
+ Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
+ Guide and advise customers on how they can benefit from the use of new software solutions and services.
+ Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
+ Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
+ Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD's business needs.
+ Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
+ Uncover opportunities for increased customer base growth and potential adoption of other services.
+ Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer's long-term success and further adoption of CSOD services as appropriate.
+ Access, analyze, present customer reports to draw conclusions and provide recommendations
**You've got what it takes if you have.**
+ 5+ years of Account Management experience
+ Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
+ The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
+ An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
+ Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
+ Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
+ Strong, influential team player capable of building good relationships across all functions
+ Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone's interests
+ Flexibility, integrity and creative problem-solving skills
+ Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
+ Strong discovery skills
+ The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
+ Excellent follow-up skills with great attention to detail
+ The ability to manage several priorities and work well under pressure
+ Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
+ Proven ability to align across Cornerstone's corporate functions
+ Some travel will be required depending on assigned book of accounts
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
+ Consideration for privacy and security obligations
**Extra Dose of Awesomeness if you have.**
+ An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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Account Manager

77007 Houston, Texas Cornerstone onDemand

Posted 8 days ago

Job Viewed

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Job Description

The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client's business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer's Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
**In this role you will.**
+ Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
+ Expand the use of Cornerstone's solutions within new areas of the business
+ Expand the breadth of Cornerstone's footprint to include additional products and capabilities
+ Create a talent management strategy for/with your customers
+ Identify services opportunities as needed
+ Drive renewals for your assigned book of accounts
+ Drive customer satisfaction and referenceability
+ Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
+ Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers' business or subsidiaries.
+ Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
+ Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
+ Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
+ Guide and advise customers on how they can benefit from the use of new software solutions and services.
+ Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
+ Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
+ Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD's business needs.
+ Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
+ Uncover opportunities for increased customer base growth and potential adoption of other services.
+ Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer's long-term success and further adoption of CSOD services as appropriate.
+ Access, analyze, present customer reports to draw conclusions and provide recommendations
**You've got what it takes if you have.**
+ 5+ years of Account Management experience
+ Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
+ The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
+ An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
+ Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
+ Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
+ Strong, influential team player capable of building good relationships across all functions
+ Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone's interests
+ Flexibility, integrity and creative problem-solving skills
+ Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
+ Strong discovery skills
+ The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
+ Excellent follow-up skills with great attention to detail
+ The ability to manage several priorities and work well under pressure
+ Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
+ Proven ability to align across Cornerstone's corporate functions
+ Some travel will be required depending on assigned book of accounts
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
+ Consideration for privacy and security obligations
**Extra Dose of Awesomeness if you have.**
+ An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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Account Manager

77007 Houston, Texas Cornerstone onDemand

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client's business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer's Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
**In this role you will.**
+ Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
+ Expand the use of Cornerstone's solutions within new areas of the business
+ Expand the breadth of Cornerstone's footprint to include additional products and capabilities
+ Create a talent management strategy for/with your customers
+ Identify services opportunities as needed
+ Drive renewals for your assigned book of accounts
+ Drive customer satisfaction and referenceability
+ Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
+ Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers' business or subsidiaries.
+ Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
+ Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
+ Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
+ Guide and advise customers on how they can benefit from the use of new software solutions and services.
+ Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
+ Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
+ Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD's business needs.
+ Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
+ Uncover opportunities for increased customer base growth and potential adoption of other services.
+ Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer's long-term success and further adoption of CSOD services as appropriate.
+ Access, analyze, present customer reports to draw conclusions and provide recommendations
**You've got what it takes if you have.**
+ 5+ years of Account Management experience
+ Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
+ The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
+ An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
+ Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
+ Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
+ Strong, influential team player capable of building good relationships across all functions
+ Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone's interests
+ Flexibility, integrity and creative problem-solving skills
+ Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
+ Strong discovery skills
+ The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
+ Excellent follow-up skills with great attention to detail
+ The ability to manage several priorities and work well under pressure
+ Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
+ Proven ability to align across Cornerstone's corporate functions
+ Some travel will be required depending on assigned book of accounts
+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
+ The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
+ Consideration for privacy and security obligations
**Extra Dose of Awesomeness if you have.**
+ An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
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Specialty Account Manager

77001 Alief, Texas CSI Pharmacy

Posted 1 day ago

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Job Description

At CSI Pharmacy (CSI) , we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

Committed to improving the health and livelihood of our patients, our Specialty Account Manager  will partner with our extraordinary team of Pharmacists, Clinicians, and Business Professionals to bring the highest quality treatments, care, and comfort to the patients we serve. 
 

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Base Salary: $70K - $00K (DOE)

Bonus Opportunity: Uncapped monthly commission
Location: South Houston, TX (Primarily Houston Med Center and south of I10 and 45 )

Schedule: This is a field sales role that will be traveling across the South Houston area between Monday - Friday
 

Our high value rewards package:
 

  • Up to 21 paid holiday and personal days off in year one
  • 401k plan with matching contributions
  • Industry-leading 360 You benefits program
  • Up to 90% off higher education (degrees, certifications) and test preparation for you and your family through Purdue University Global Programs and Kaplan
  • $500 ar allowance after taxes in addition to fuel coverage
  • Car rental discounts
  • Employee Assistance Program (EAP) offered through Lincoln Financial Group
  • NOTE: Certain benefits may vary based on your employment status
     

What you’ll do in this role:
 

  • Establish and maintain relationships with referral sources in designated sales territory/region
  • Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals
  • Formulates a quarterly business plan in order to achieve and exceed forecasted annual sales revenue goals
  • Actively prospects referrals from present and prospective customers
  • Develops territory routing plan and updates regularly to obtain optimal efficiency in servicing customer needs and marketing to new business/customers
  • Educates referral sources on all CSI services relating to customer needs and benefits and can effectively communicate the CSI differentiators
     

We are looking for a compassionate Specialty Account Manager with:
 

  • College Degree or equivalent experience preferred
  • Minimum 2 years Medical/Pharmaceutical Sales or equivalent experience highly preferred
  • Home infusion or Specialty Pharmacy experience highly preferred
  • Must have and maintain a valid Driver's License, maintain automobile insurance coverage and have access to a reliable automobile
     

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your Application, you are confirming that you are legally authorized to work in the United States.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR248821

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Physician Account Manager

77246 Houston, Texas Quest Diagnostics Incorporated

Posted 2 days ago

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Job Details

Category Sales and Marketing
Location Houston, Texas
Job function Sales
Job family Sales

Shift Day
Employee type Regular Full-Time
Work mode Hybrid

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position.

  • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
  • Ensure customer retention by maintaining relationships with current accounts
  • Drive growth in their assigned Key Accounts
  • Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
  • Partner with Physician Account Executive to resolve account specific service issues
  • Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
  • Escalate service issue non-resolution as appropriate
  • Leverage all tools and resources (includingdata, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
  • Provide continuing education to the customer on new technologies and laboratory testing
  • Ensure compliance with company policies and government regulations
  • Complete all administrative tasks thoroughly and promptly
  • Follow up communications with Physician Account Executives and customers

Required WorkExperience:

  • Three to four years of experience in sales or with account ownership

Knowledge:

  • Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.

Skills:

  • Ability to develop and sustain strong customer relationships and strong planning and organizational skills
  • Excellent oral and written communication and presentation skills
  • Solid PC skill including Microsoft Software.


Education:


Bachelor's Degree Required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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Technical Account Manager

77246 Houston, Texas ZipRecruiter

Posted today

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Job Description

Job Description

Are You the Technical Account Manager We're Looking For? Join Our Innovative Team!

We are seeking a dynamic and technically proficient Account Manager to cultivate deep, strategic partnerships with our enterprise clients. This role involves managing accounts, becoming a trusted advisor, understanding technical landscapes, and aligning them with business objectives. You will translate complex technological capabilities into business value, lead discussions, and ensure successful adoption of our solutions. If you enjoy solving challenges, influencing C-level decisions, and driving growth, this role is for you.

Compensation & Perks

We offer a competitive package:

  • Base Salary: $40,000
  • On-Target Earnings (OTE): $50,000
  • High Earning Commissions: Based on performance

Why Join Us?

We invest in your professional growth through onboarding, technical training, and sales programs. There are clear career pathways, including potential advancement to Principal or Director roles. You'll work with cutting-edge AI products, contribute to product development, and influence strategic initiatives. This is your chance to impact clients and our company significantly.

Apply Now!

Compensation: 50,000 OTE

Responsibilities:

Key Responsibilities:

  • Develop Strategic Client Relationships: Engage with C-level executives, IT leaders, and managers to build lasting relationships, resolve concerns, and identify growth opportunities.
  • Deliver Product Demonstrations: Master our products to showcase value, conduct tailored demos, and lead onsite visits to understand client needs and propose solutions.
  • Guide Technical Implementations: Provide expert advice on VoIP, network, AI solutions, and oversee deployments ensuring optimal configurations and integrations.
  • Lead High-Impact Presentations: Create and deliver presentations for executives, translating technical concepts into business terms.

Collaborate for Growth: Work with sales, product, engineering, and marketing teams to identify opportunities and enhance customer experience.

Qualifications:

Required Skills & Experience:

  • 5+ years in Technical Account Management, Solutions Engineering, or similar roles
  • Proven success managing strategic accounts in tech or telecom
  • Bachelors in Computer Science, IT, Business, or related field; certifications are a plus
  • Technical expertise in VoIP, networking, cybersecurity, AI, and cloud platforms
  • Proficiency with CRM and project management tools
  • Excellent communication and interpersonal skills
  • Strong strategic thinking and problem-solving abilities

About OFFICErING, LLC:

We are leaders in VoIP solutions, committed to innovation, growth, and delivering reliable communication technologies to empower businesses. Join us to shape the future of business connectivity.

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Technical Account Manager

77246 Houston, Texas OFFICErING

Posted today

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Job Description

Description

Are You the Technical Account Manager We're Looking For? Join Our Innovative Team!

We are seeking a dynamic and technically proficient Account Manager to cultivate deep, strategic partnerships with our enterprise clients. This isn't just about managing accounts; it's about becoming a trusted advisor who understands both the intricate technical landscape and the overarching business objectives of clients. You'll be the pivotal bridge, translating complex technological capabilities into tangible business value, leading high-impact discussions, and ensuring the successful adoption and optimization of our innovative solutions. If you thrive on solving complex challenges, influencing C-level decisions, and driving mutual growth, this role is for you.

Compensation & Perks

We offer a competitive compensation package designed to reward your expertise and contributions:
  • Base Salary: $40,000
  • On-Target Earnings (OTE): $50,000
  • High Earning Commissions: Significant earning potential based on your performance.


Why Join Our Team?

We are deeply invested in your professional development. You'll have access to best-in-class onboarding, ongoing technical training, and accelerated sales programs designed to hone your skills and fast-track your career. This commitment extends to clear pathways for advancement within the technical account management track, potentially leading to Principal or Director-level roles.

You'll work with cutting-edge products, particularly in AI, directly contributing to transforming how businesses operate. Our highly collaborative and dynamic team culture ensures your unique client insights directly influence product development and strategic initiatives. This is an opportunity to make a tangible impact by guiding clients through complex technological transformations, solving critical business challenges, and fostering long-term success for both clients and our company.

Ready to Make an Impact? Apply Now!

Responsibilities

What You'll Do: Key Responsibilities

As a Technical Account Manager, you will be instrumental in:
Forging Strategic Client Partnerships: Develop and nurture enduring relationships with key stakeholders, including C-level executives (CEOs, CIOs, CTOs), IT leadership, and departmental managers. Serve as the primary point of contact, ensuring the timely resolution of concerns and proactive identification of growth opportunities.
Delivering Dynamic Product Demonstrations: Master our comprehensive product portfolio to effectively communicate value. Conduct compelling, tailored product demonstrations and presentations for diverse audiences, from technical teams to board members. Lead impactful onsite client visits to understand their unique operational needs and craft customized solution proposals.
Guiding Advanced Technical Implementations: Provide expert advisory and oversight across critical technology domains.
VoIP Solutions: Guide seamless Voice over IP deployments, ensuring optimal configuration, superior call quality, and robust integration with existing telecom, datacom, and security systems. Advise on functionalities like flat-rate voice packages and advanced call management features.
Network Implementations: Offer expert consultation on network architecture, security protocols, and system integrations. Oversee technical deployments related to virtualization, advanced cybersecurity, and leading cloud platforms (e.g., Microsoft Azure).
AI Solutions: Advise clients on the strategic adoption and seamless integration of Artificial Intelligence technologies, particularly those leveraging Large Language Models (LLMs). Help clients enhance customer engagement, automate processes, and extract profound insights from interactions.
Leading High-Impact Presentations: Develop and deliver persuasive, high-stakes presentations for board meetings and executive briefings, translating complex technical concepts into clear, business-centric language. Adapt your communication style to resonate with C-level executives, IT professionals, and office managers.

Driving Collaborative Growth & Marketing Alignment: Partner closely with internal sales, product, and engineering teams to identify upsell/cross-sell opportunities and ensure an exceptional customer experience. Collaborate strategically with marketing to align messaging and contribute client insights for targeted campaigns.

Qualifications

What You'll Bring: Qualifications & Skills

We are looking for a professional with a unique blend of experience, technical depth, and strategic acumen:
Experience & Education:
•Minimum of 5+ years of progressive experience in a Technical Account Management, Technical Sales, Solutions Engineering, or similar client-facing technical advisory role.
•Proven track record of successfully managing and growing strategic client accounts within the technology or telecommunications industry.
•Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related technical field is required; relevant professional certifications (e.g., ITIL, PMP) are a strong advantage.
Technical Acumen: Demonstrated expertise across:
VoIP Solutions: Deep understanding of SIP/RTP protocols, QoS, cloud PBX/UCaaS integration, and network readiness for VoIP deployments.
Network Implementations: Profound knowledge of TCP/IP, routing protocols, cybersecurity fundamentals (firewalls, VPNs, Zero Trust), cloud networking, and virtualization technologies.
AI Solutions: Strong understanding of Large Language Models (LLMs), data analytics for AI insights, and experience with AI integration with business applications (CRM, contact center platforms).
Software Proficiency: Demonstrated proficiency with CRM software (e.g., Salesforce, HubSpot) and project management tools.
Communication & Interpersonal Skills: Exceptional verbal, written, and presentation skills, with a proven ability to engage, persuade, and influence diverse stakeholders from technical teams to C-level executives. Ability to translate complex technical concepts into clear, business-centric language.
Strategic & Problem-Solving Capabilities: Highly analytical, adaptable, and proactive with a strong customer-centric mindset. Proven ability to manage multiple complex accounts, prioritize tasks, and drive projects to successful completion in a fast-paced environment.
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