46 Equipment Maintenance jobs in Windsor Locks

**Job Overview**
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

**Location:**
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$106.2K - $124.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
**What You Will Do:**
+ Working with customers to resolve a wide range of issues with their Confluent deployments
+ Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
+ Communicating with our Engineering team to provide real-time product feedback from the field
+ Improving product documentation and authoring knowledge base articles
+ Creating and reviewing product demos and internal tooling
+ Working closely with the team behind Apache Kafka!
**What You Will Bring:**
+ Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
+ Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
+ Proficiency in Java or Scala
+ Experience in diagnosing, reproducing and resolving customer issues
+ Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
+ Desire to make customers successful through direct interaction.
+ Two out of these three:
+ - Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
+ - Operational knowledge of Java applications (stack, jmap, etc.)
+ - Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. The Engineer will act as the technical subject matter expert on multiple products.
**Essential Duties and Responsibilities** :
+ Able to assess customer needs, troubleshoot and set expectations for quick resolution
+ Verify accuracy of business impact statement as provided by the customer
+ Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem
+ Routine use of testing tools; may define and recommend testing tools
+ Research complex for resolution cases using knowledge bases, documentation etc.
+ Develop reproducible cases, when necessary
+ Prepare, recommend and implement solutions
+ Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members
+ Address and manage critical situation issues as an escalation expert across several products
+ Assist, mentor and train other Support Engineers at different levels
+ Participate in internal projects and other work as directed
+ Ongoing self-directed learning to expand expertise of Rocket Software products
+ Regularly contribute to training content
+ Collaborate with Product Development Managers
+ May serve as designated point of contact or support coordinator for large customer
+ Act as project lead on assigned projects; may act as organizational team lead
**Qualifications:**
+ 8+ years of experience in technical support or similar role with deep technical knowledge of
+ z/OS mainframes
+ Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ SQL, Data Virtualization, CDC
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
+ Available for some after hours, weekend and holiday work
+ Strong communication and problem-solving skills
+ Strong customer service skills in interacting with both internal and external customers.
+ Demonstrated experience adapting to change and managing priorities
+ Commitment to Rocket core values of empathy, trust, love and caring.
**Additional skills that are helpful to have, but not required:**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-SD1
#LI-Remote
The base salary range for this role is $91,564.33 - $114,455.50 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Field Support Technician

Apex Systems has partnered with a company who is a major player in the Tech Industry who is currently looking for a Field Support Technician in the Mechanicsburg area! This on-site role is a travel based project working on a W2 basis. If you're interested, then please apply directly via LinkedIn!

Job Title: Field Support Technician

Work Location: Hartford, CT- travel required up to 50 miles

Shift: TBD- expect a 40hr work week with potential for OT

Note: there is a 16 week training program once hired

Candidate must be a US citizen

Tasks include, but are not limited to:

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities.

Must-haves:

• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills
• Must be willing to work outside of standard business hours and weekends.
• Must be willing to travel for out of state projects.

Requirements:

• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study

What's in it for you? Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Technical Support Analyst (PT)

Part-time

Hummingbot Foundation Not-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.

Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the world.

Job Description

Do you want to be part of the future of Decentralised Finance? Do you like being accountable in bringing high quality technical solutions to community and customer concerns? Then this opportunity might be for you!

We are seeking experienced Technical Support Analysts, and specialists, true technologists that will complement our team of diverse and talented technical support crew. You will get to explore emerging technologies in the high-demand Crypto/Blockchain industry and influence our ways of working within a very collaborative environment. You will continuously learn from our existing team of experts while also being able to contribute your own ideas and competencies to help the business processes progress and innovate.

About the Opportunity

• You will be supported to understand our business, meaning not only coming in and doing day-to-day tasks but also be involved in our impact on the market.
• You will be a true community advocate, managing and assisting user inquiries on all platforms that we support (Discord, Email, Zendesk, Reddit) using all available information (documentation, conversation history, etc.).
• You will serve as an escalation point for our community/customer experience in high touch escalations and platform incidents. You should be able to gauge customer/community impact and guide decisions with Product Managers, engineers, and all other stakeholders with users in mind.
• You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date using Zendesk tickets for any and all 1st level technical concerns.
• You will be given the opportunity to exercise your critical thinking skills by establishing the root causes of application errors, and escalating serious concerns to the higher tier support group which may include development, architecture, etc.

Qualifications

About You (Must haves)

• Motivated by our mission and creating a seamless support experience for our global community base.
• Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies.
• Minimum of 3 years of relevant experience in incident management and/or technical support.
• Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.
• Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders.
• Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
• Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown.

Highly Desirable Experiences (but not required)

• Knowledgeable in various UNIX/Linux commands and functions
• Experience supporting a highly automated and dynamic cloud-environment
• Experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
• Strong System Administration experience
• Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries

Additional Information

• 100% remote work
• Be part of an organization that is bringing impactful technologies freely available to everyone in the world!

Intro:

Apex Systems has partnered with a company who is a major player in the Tech Industry who is currently looking for a Field Support Technician in the Mechanicsburg area! Thison-site role is a travel based project working on aW2 basis. If youre interested, then please apply directly via LinkedIn!

**Please note that we cannot work on a C2C, C2H, provide sponsorship, or operate through a 3rd party vendor on a referral basis **

Job Description:

Job Title: Field Support Technician

Work Location: Hartford, CT- travel required up to 50 miles

Shift: TBD- expect a 40hr work week with potential for OT

**Note: there is a 16 week training program once hired**

CANDIDATE MUST BE A US CITIZEN

Job Description:

Responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer's data centers.

• Must have your own transportation, insurance and valid drivers license.
• Must be willing to travel from customer to customer when necessary.
• Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
• Must be able to work overtime if you are in an installation or rack/stack event.
• Must be able to work weekends with advanced notice due to a customer installation schedule.

Tasks include, but are not limited to:

•Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.

•Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting

•Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.

•Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.

•Able to proficiently perform data center support tasks with little guidance.

•Demonstrate hands-on practical knowledge of systems and policies.

•Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Must-Haves:

•Must have a basic understanding of Storage theory, Server layout and Network concepts.

•Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

•Requires good understanding of the general/technical aspects of the job.

•Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

•Must possess professional written and verbal communication skills

•Must be organized and able to document daily activities

•Must maintain successful communication and working relationship with management & peers of all levels.

•Teamwork and interpersonal skills

•Must be willing to work outside of standard business hours and weekends.

•Must be willing to travel for out of state projects.

Requirements:

•Experience with pallet jack and data center server lifting tools is a plus. Must be able tolift to 40 lbs.

•Ability to operate manual and power hand tools

•3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study

Whats in it for you?

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at (email protected) or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

**Position Title: Customer Service Technical Support Administrator**
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1178439
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location

**Position Overview**
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.
To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.
+ Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.
+ Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.
+ Collaborates with peers and other team members when working on more complex technical issues.
+ Effectively documents cases throughout the process of troubleshooting the issue.
+ Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.
+ Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.
+ Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.
+ Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
+ Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.
+ Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.
+ Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.
+ Some short notice overnight travel, based on the needs of the business, to work on customer systems.
+ Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
Baseline Qualifications:
+ Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
+ One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
+ Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
+ Knowledge of current network technologies.
+ Superior communication and interpersonal skills, excellent phone manner.
+ Ability to achieve results and meet goals in a fast-paced, team environment.
+ Ability to make independent decisions based on interpretation of technology data and product knowledge.
+ Excellent organizational and multi-tasking skills.
+ Knowledge of Synapse workflows and their implementations.
+ Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Preferred Qualifications:
+ FUJIFILM Synapse Administration experience.
+ Working knowledge of Synapse workflows and their implementations.
+ Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
+ Knowledge with Synapse application front end.
+ Knowledge of medical informatics architecture (VMware and Storage Solutions).
+ Knowledge of Linux Architecture.
+ Experience of using Postgresql
+ Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
+ Security Certifications (Security + or higher)
**Key Performance Indicators:**
+ To maintain this position engineer's must:
+ Maintain Security+ Certification (Security + or higher)
+ Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
+ All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
+ Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.
**Physical Requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up to 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
**Travel:**
Occasional (up to 10%) travel may be required based on business need.
_*_ _#LI-Remote_
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).
**Job Locations** _US-Remote_
**Posted Date** _1 week ago_ _(7/15/2025 7:00 PM)_
**_Requisition ID_** _2025-35118_
**_Category_** _Engineering_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

**Job Description**
**Department Description**
Cloud and Exadata Database Support Organization
Oracle Solution Support Center (SSC) is a specific unit within Oracle Support, focusing exclusively on facilitating the continual operational improvement of customers' Oracle environment, throughout the lifecycle of Oracle solution.
The SSC team is made of a number of highly skilled and experienced Oracle support engineering team in charge of servicing designated set of ACS Customers. Service delivery is primarily remote and requires advanced knowledge of the full Oracle Database product stack, from an implementation and supportability standpoints.
**Job Description**
This position is for a Senior/ Principal Technical Support Engineer, US Citizen, clearance / clearance eligible based in West Coast time zone.
The team's main responsibility is to solve & resolve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, spanning across database footprint including Exadata architecture, Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, GoldenGate, Replication, Security, Networking, Enterprise Manager etc.
The candidate is required to work in partnership with team members including SSC Customers, ACS/SSC and GCS engineers and Managers, Account Managers, ACS Sales and product Development teams.
Selected candidate should have hands on experience on UNIX, Linux and/or Solaris platforms.
The candidate will be widely regarded as a domain authority (SME) and will need to demonstrate an ability to resolve complex problems across wide stack.
Selected candidates should be able to work autonomously as well as within a group
The Engineer will be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex and demanding, critical customer issues.
**RESPONSIBILITIES**
The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise
+ Works directly with customers
+ Participates in weekend rotation and shifts
+ Participates in initiatives that improve overall product and documentation quality
+ Participates in product/platform testing
+ Drives improvements in product quality
+ Serves as Situation Manager on highly critical Customer issues
+ Consults with Management in directing resolution of critical Customer situations
+ Consults with Customers on complex use of Oracle products
+ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
+ Creation/Review of Knowledge Articles
+ Contribute significantly towards the "My Oracle Support" Database communities
+ Analyzes work load, determines standard processes and implements changes to improve productivity
+ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities
**QUALIFICATIONS**
- Technical degree or equivalent experience i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics or validated professional and technical experience.
- Greater than 10 years of industry experience
**TECHNICAL SKILLS**
We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Exadata, Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage
- Database architecture knowledge and administration
- Experience with clustering technologies from different vendors
- Thorough understanding of the Oracle database features
- Extensive hands on interaction with large Database management systems
- ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Golden Gate & Replication
- Enterprise Manager
- General UNIX/Linux concepts & Administration
- Managing Kernel Parameters, Partitioning and File systems
**PERSONAL ATTRIBUTES**
+ Self driven and result oriented
+ Strong Problem solving/analytical skills
+ Strong customer support and client relation skills
+ Ability to work effectively in high volume & high pressure situations
+ Effective communication (verbal & written)
+ Focus on relationships (internal & external)
+ Strong willingness to learn new things and share them with others
+ Influencing/negotiating
+ Standout colleague
+ Customer focused
+ Confident and decisive
+ Enthusiasm
+ Flexibility
+ Coaching/knowledge transfer
+ Ability to write technical Bulletins
+ We work west coast hours and weekend shifts
**Work Location:**
West Coast Time Zone geography, preferred.
California, Washington, Oregon, Nevada, Idaho
For External Candidates onlyNote - As part of Oracle's U.S. employment process, candidate(s) will be required to complete a background check, prior to an offer being extended.These background checks include:Prior Employment VerificationEducation VerificationSocial Security TraceCriminal Background CheckMotor Vehicles Records (where required for position)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.
**Range and benefit information provided in this posting are Colorado-specific.**
Colorado Pay Range: from $38.02 to $6.04 per hour; from 79,000 to 158,000 per annum; Overtime available with management approval. Equity may be approved based on skillset.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity---.
Oracle offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion.2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Flexible paid time off (unlimited or accrued vacation and sick leave)9. Paid parental leave10. Employee Stock Purchase Plan11. Adoption assistance12. Financial planning and group legal13. Voluntary benefits including auto, homeowner and pet insurance
Career Level - IC4
**Responsibilities**
**RESPONSIBILITIES**
The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise
+ Works directly with customers
+ Participates in weekend rotation and shifts
+ Participates in initiatives that improve overall product and documentation quality
+ Participates in product/platform testing
+ Drives improvements in product quality
+ Serves as Situation Manager on highly critical Customer issues
+ Consults with Management in directing resolution of critical Customer situations
+ Consults with Customers on complex use of Oracle products
+ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
+ Creation/Review of Knowledge Articles
+ Contribute significantly towards the "My Oracle Support" Database communities
+ Analyzes work load, determines standard processes and implements changes to improve productivity
+ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range: from 37.98 to 76.06 per hour; from 79,000 to 158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.